evening meals but breakfast was just what you needed after and early morning swim in the outdoor pool

i m sure room service would have had it there in an instant

inadequate wifi

grounds were surprisingly large and well kept car parking was plentiful

t eat in the main restaurant as nothing appealed and it was too expensive for a relaxed meal with kids

could have been a bit more variety in the room service menu

no toast at breakfast everything else was ok.

the breakfast was really good

parking and check in

also dog biscuits and shampoo for our pet

special thanks to rumi at the spa for an excellent massage i ll be back

rooms, great facilities & grounds with lots of things to do with kids

facilities for kids and hidden gems (like the bear and cinema room) are so great

pool was a bonus

a king size bed and my two year old had a day bed, he was provided with a toddler stool, potty, kids shampoo/

helpful staff - assisted us with some laundry and with advice on where to eat

was quiet and the on site parking was a bonus

good shower, pet friendly

to find plenty of room for car parking, very comfortable room and bed staff very obliging , breakfast very good

our room was spacious kids loved it

laundry left in hallway both days

there was plenty of parking space

also my room did not have any wifi signal

ev charging available (small fee)

'feel' & location, charming & helpful staff, great food, not having to drive in the evening/free parking,

there were laundry bags at the exit to the building which could be a fire risk

bags and bags of laundry met us as we went to our

good wifi and great grounds - easy to get to bath and wells (and frome)

great wifi

easy parking

laundry from previous guests left in our room

great service, both dinner and breakfast delicious.

to instruct people that gin in decanter in room is free if you buy tonic from the bar but if you don t they

wifi was poor as i was in the annex block but its relatively new so

rooms are in a different building from the fabulous mansion where all the lounges bar and restaurant lie

(that said it was also a very nice place to be as a family and the kids were really looked after)

one of us has coeliacs disease, the kids gluten free dinner menu was limited but we worked it out and the

we stayed in interlinking rooms with the kids in the other one

they even gave us a ride in a golf buggy to bowood house, and picked us up

more gluten free options on the kids menu?

for spa treatments in our room and had, dined in the restaurant with was excellent and used the pool and drank

pool was fabulous, the staff were lovely and very helpful

property is easy to find and has parking right near the rooms, a good spot to visit bath & surrounding areas

checked out and used the pool which was lovely

we arrived in a storm :) the wifi was a little iffy so working here would be a bit of a challenge as it kept

unable to contact reception from room to order room service, ended up having food delivered

the wifi in our room was awful and didn t really connect. room 23

some bottled water in the room or some snacks available in the bar but even that was nothing to worry

far too cramped, especially considering we had arranged for a pet to stay

good grounds to walk around in with pet ability to dine outside

the swimming pool and onsite gym is also a fantastic positive

layout, the building, ample parking for 5 the night i stayed, bar, restaurant, swimming pool, gym, comfortable

location, beautiful room, lovely bar and lovely staff

we ordered room service because the restaurant was busy and despite being told there might be a long wait it

comfortable bed. reliable wifi

it is a bit noisy at the front and room 19 is above the laundry/kitchen so

room was next door to the laundry room and at 4 in the morning someone was doing laundry and the lack of pillows

character bedroom with fireplace

the free parking is a bonus

easy parking,good location,clean,excellent staff,would use again

was a small one, poor acces to toilet and shower and we had a view of the bins and bags of dirty laundry

dirty room laundry strewn around corridor including thrown over a red fire

floor, still overlooking turfed area, though further away from the extraction unit, bonus bin and laundry bin

in a very remote place, no local stores or places close, like laundromats (they did not have laundry facilities

laundry facilities were no longer available

was no hot chocolate in the room, the room service menu was very limited

was nice, but it was disappointing that kids were not allowed to use most of it, especially when the weather

breakfast was good. apart from we requested room service and both breakfast were wrong.

wifi in the mews wasn t working, though the team kindly moved us to a bigger room in the main

- nothing was to much trouble, friendly attentive staff, amazing breakfast and bar selection, room was pristine

the room was lovely, very comfortable and clean with good wifi

for our specific needs the breakfast was great

parking on site

there were issues connecting to wifi which meant we couldn t access room service information

room, helpful professional friendly staff,comfortable bar, excellent bar meal

also it would be ideal if an establishment of your caliber offered valet parking such as the likes of bovey

location; spacious, lovely room with the fireplace, huge bed, large bathroom, very quiet, great service, a number

they even lit the fireplace

loved it!! breakfast and room service was great! staff were helpful! beautiful room!

i have been to this hotel several times over the years with girl friends playing golf and i was not at all

very minor thing i noticed is that there wasn t a laundry bag. everything else was excellent.

our room was right next door to the workers' room and laundry

the house and the grounds were beautiful and the leisure facilities were amazing, the swimming pool was especially

perfect location amazing hot tub and spa rooms. absolutely perfect.

free wifi

room was lovely and staff were fantastic. my kids loved it, would stay again.

didn t like the bedroom next to the kitchen as was too noisy but i was moved to a beautiful suite, staff couldn

the room assigned, soundproofing was really bad we could hear the very noisy family above us with kids running

think it would be great to have a way to add gratuity to your spa treatment

no special attention to travelling with kids, the website mentions otherwise

room themes were cute. nice bathroom. comfortable bed. free drinks/coffee in the room free wifi

the bar area was also really charming

location, clean, very comfortable, beautiful room, big tv, great wifi

could offer more in room info re room service/bar menu etc

was great, really unique as it's in the vaults of the building, but would be good to have wifi in there to stream

great location. not far from major bridge hooked me up w/ local one-day laundry service

also, because this hotel is based across two different buildings they do not offer any sort of room service

the breakfast was excellent, and if you were still hungry

t

separate from the hotel didn t feel very secure, poor food and drink offer (v unhealthy) and no room service

hotel has gardens, could eat outside and has parking on site

the bar had little atmosphere.

did not eat here but had a night cap at the bar which was horrendously expensive to the point of being comical

the rooms are immaculate and the breakfast is great too

pet friendly: dog barking.

continental breakfast with ancillary staff walking through dining room for household products and laundry whilst

we were not given the wifi password at checkin

best breakfast served with silverware and quality local food was a highlight

comfy room. honesty bar always fun. fantastic breakfast.

there is also an honesty bar and a beautiful garden to use

we could also hear the laundry being dragged across the concrete and trolleys which woke us up very early

our friend was ill while we were away reception staff and laundry ladies were

laundry is expensive to get done for weary long term travellers arriving here after many other

they offer room service but when asked it wasn t available

wifi is not really good

- no waffles and pancakes so left us with two not happy kids (birthday boy was one of them)

the bar and it's staff were so friendly we could have stayed there all night

free wifi

wifi was good and there was a desk for working

the bar area could be upgraded

corridors were full of cleaning trolleys and laundry baskets until at least 6pm, as well as lots of room service

perfect view of the river. the bar and dining area are very welcoming.

between your staff, all seemed obstructive and you were very unclear / ambiguous regarding the early check in

excellent for the city centre and underground parking with ev charging

why room service tidied room when many signs around room said they wouldn t attend if we didn t ask

the self-service laundry is available on site at no charge

guest laundry was free with everything provided; a godsend after 10days on a river cruise

guest laundry facility a wonderful bonus

on-site laundry was very handy

fresh towels offered daily and access to laundry facilities was a bonus

some waterproof sandals or slippers for the downstairs spa might save on the laundry bill.

we called for room service a couple of times and the request was dealt with super fast

our reservation had breakfast included and definitely worth it, complimentary access to the spa in the mornings

that you get limited access to the pool.

superb air conditioning in room, free bar with biscuits, beer, water & coca cola, excellent wifi, lovely

when entering our room their was bags of dirty laundry in the hallway which made it feel like the staff didn

constant noise from a probably laundry nearby. it lasted for the whole evening and night.

location was perfect next to lots of bars and restaurants and shops

i liked it all, friendly staff clean rooms, early check in.

great, central location. clean with efficient, friendly staff and a quiet bar area.

easy access from bath spa station

t get the wifi on the tv to work or the coffee machine to work in the room but only minor

spa pool an added bonus

wifi was basically inexistent - 0

wifi was terrible

room service was great throughout and we really loved the suite

very good room service

the bar and lounges as well as the garden areas are superb and we

poor wifi

room service breakfast.

being in catering myself i always on habit strip the bed and organise the laundry ready for the person who

nothing - our stay was perfect. we hope to revisit once the spa is ready!

room service could be improved as beds were not made particularly well on the second night of our

minor points also were not having a room service menu in the room nor any instructions for the air conditioning

from the helpful concierge parking to the early check in and so central location

no in house laundry service. no parking

hotels can definitely think about a more reasonable self-laundry option for families

we sent out laundry that didn't come back as planned, but the staff was wonderful and very responsive about

plus their leisure facilities: pool, sauna, steam bath, gym, jacuzzi are outstanding

issue that hotel couldn t help was the amount of kids in the pool area running around

the central location of the hotel allowed us to easily explore bath, use thermae spa and enjoy the vast array

lovely public areas and good drinks in the bar area

yard is ideally placed for our visit to the thermal spa just 10 to 15 minutes away

service at both the bar and for breakfast was outstanding

the added bonus of a mini bar if you like that

the bedding out in the middle of corridors and cupboards open looked like you in the middle of laundry and had

in a basement and the courtyard directly outside the window was a thoroughfare for gardeners and laundry

spa was a little smaller than expected, but the overall experience at the hotel was still 10/10

of most fanatastic experience i ever had, everything including breakfast, spa and services was perfect to

was able to find something i enjoyed on the room service menu