laundry room doors were left lying open which was a bit unsightly

noise in my room was loud at all hours must have been a laundry room next door or underneath

laundry cart (full of used sheets) was left outside our room for the duration of our stay

laundry scattered around corridors

we were in a room this time across from the laundry which i have to say is very very noisy so early in the

room was directly opposite the laundry room which was busy

laundry directly across from the room was a bit off-putting

it is next to the laundry room & lift

bedroom very clean. spacious. staff friendly. good parking facilities.

the spa is an amazing experience

room was very noisy, adjoined to the laundry room!!

air conditioning, washing machine/laundry rooms

constant overnight noise from some sort of heating/ventilation system in a laundry room.

hotel but noise level from laundry room (2 doors up) spoiled stay

backed on to laundry room which was a bit noisy, but fine after 9pm

nice room with brilliant sea view. excellent gym and swimming pool. helpful staff.

parking was a bit difficult but it didn t spoil our stay

both breakfast and dinner were of a very high standard and again the staff were extremely friendly

great for kids

the staff were so attentive and room service was prompt and food was as described and so tasty

the three colouring welcome packs were a nice touch for the kids

the wifi was a little 'hit and miss'.

excellent scott s bar and restaurant on site, but be sure to book as its very popular

the three colouring welcome packs were a nice touch for the kids

location to the golf courses we played

thing was my room was above the bar so a little noisy and i think near the laundry i kept hearing a noise like

staff, dog friendly, contemporary room, vintage golf club and golf hole prints on the walls, good

we missed breakfast but the gentleman on reception offered to go into the kitchen and get us something before

loved this hotel , the staff wear absolutely amazing,the advertised as being pet friendly and they were all that

excellent for pet lovers, dogs well catered for

as stairs and staff cupboard was near our room and the noise from the trolley going past with laundry beneath

a great restaurant & bar & fabulous rooms with loads of parking

parking right outside. ugly.

breakfast was nice, early check in and staff were attentive.

lovely relaxed setting beautiful gardens and short walk away from the beach and royal troon golf

the cafe is 10 out of 10 the facilities for us and the kids 10 out of 10 great value

very friendly and welcoming; the room was very spacious, clean and tidy easy to connect to the wifi also great

prices for food room service, cost 28 for two ham and cheese sandwiches and a chicken

thought they had a gym but it s down the road in a separate centre

convenience of location to the golf courses i played.

easy parking next kilmarnock fc

paper thin walls , no facility to change money, no lift no laundry facilities

the wonderful friendly receptionist immediately offered me a towel to dry myself off and a laundry bag for my

money, room was clean and nicely decorated, comfortable bed, breakfast was lovely and no problem parking our

is a modern hotel with great facilities and very helpful staff, the food is top notch and the bar has a great

perfect location for my trip with added bonus of free parking.

returned calls prior to visit to support with arranging taxis to wedding and arranging early check in

on the first night i asked for room service after an horrendous journey due to the flooding

for one night everything was great staff evening meal and breakfast would definitely recommend the hotel and i

was friendly professional and very helpful breakfast was very tasty and plenty of free parking

nice and cosy, nice food . great staff , good for parking

good location, safe parking for motorcycle, good breakfast , very clean

location, plenty of car parking

and welcoming, good breakfast, clean spacious room, good seafront location with parking

the bar was really nice

easy to find and off road parking the the bar very cosy and comfortable

staff took care of some laundry for us which was helpful

were given a room near the laundry which we thought would have been a bit of a nuisance although it turned out

laundry in corridors from cleaning rooms

the only aspect we didn't like was the laundry piles near the lift.

maybe as it was the open golf weekend at troon the prices were a lot higher than any other

she even washed, dried, and folded our laundry for less than it would have cost use to do it ourselves

very friendly owner, very fast wifi, delicious breakfast

free parking for on street parking

minor annoyance was that once ready for bed i couldn't find a wifi code in the room although in brochure said

very peaceful, excellent location right next to the beach and the the kids park and great restaurants nearby

laundry service timing is vague and uncertain. makes planning for laundry tricky

i arrived there had been a mix up and my early check in had not been noted

although this didn't affect our stay, i felt a little on edge, telling the kids off for the slightest things

connect to wifi, restaurant food good but 2hrs very slow

lovely stay at the western house, rooms are very comfortable with everything you need, excellent room service

it is so dirty, has a damp smell, the storage room for the laundry was open, and the door for the leisure centre

laundry service. shower. cleaning

the room service pizza was extremely thin i would not purchase this again

gym was a bit dated and the restaurant was too expensive for my budget work give me

gym and spa facilities are all there but very dated and in need of replacement

we could also hear what sounded like laundry equipment below/nearby the room during the night time period

we had a lot of laundry piled up outside our room for a lot of our stay.

spacious room for a family which we accessed outside the hotel near the laundry area

on arrival past the checkin time we were surrounded with laundry bags and trolleys and this was the case every

also no privacy in back room as it s near the laundry for the staff to enter and i got a fright when getting

it was walking distance to main street & had onsite parking

booked i was told i could potentially check in early (as we were attending a wedding) i was to call the morning

the location of the hotel is great and it's really good that it has it's own parking

many times and this time we stayed in room no1 which was lovely, our only wee moan is that the wifi was really

clean room, easy access to hotel and had parking

we went out to do our laundry and the dryer failed to work

breakfast was superb.

proper traditional scottish hotel, plenty of parking, converted 100 years ago from a grand old seaside home,

the breakfast was excellent, both uncooked and cooked, with the presentation far exceeding some of the

lots of parking near beach, park and town

our freshly served breakfast was delicious

the wifi is a bit hit and miss and there was next to no phone signal

lots to keep kids entertained

however, no golf course on site as originally thought

a pool a spa something for the kids at the fun factory the food is very good and the staff were guest

the food was lovely and the bar had a friendly atmosphere

friendly staff, comfortable beds, amazing food, free parking

staff were welcoming and helpful and both dinner and breakfast were delicious

charming hotel stunning rooms amazing scents and wonderful service oh and the bar food and breakfast was

excellent meals, parking and very friendly staff.

excellent parking. nice traditional hotel, friendly staff and lovely full breakfast

the breakfast was brilliant with plenty of selections for serials and the cooked breakast was more than

the bar reception warm friendly the manager james made us feel any future visits could be made for up

the breakfast was the best i had throughout my

property was lovely, lots of parking space, nice clean room, great location , not too far off the motorway, and

food was a good price and decent, the bar dining area was lovely to sit at and the staff were attentive and

light not working on mirror in bathroom looks like there is a leak in bathroom had to go ask for wifi codes no

property is lovely however we paid a small fortune for the room with the bath that had the spa in it and it was

had booked one of the chalets outside initially but unfortunately there wasn't wifi available out there at the

breakfast warm welcoming friendly staff reception area, bar and restaurant beautifully

the bar and hospitality. and they were great with our dog .and things to do .

all the bar staff were brilliant made us feel welcome

bar comfortable & friendly

the bar ladies were beautiful and amazing

tea making facilities in the room, bar downstairs

especially anna on reception, norma in the kitchen, and the lovely waitress who served me breakfast this morning

bar / sitting area is so comforting

the spa bath was out of this world, plenty of room for 2.

effective wifi in bedroom & public areas

wifi was spot on

the spa facilities, the breakfast and cocktails were all very very good

the spa facilities were fantastic with lots to do and not overly crowded where it made our experience

the wifi didn t work

got rushed out of the bar at 22:30 (bit early)

breakfast brought to the room in time and room service throughout the night was fast and friendly

we liked the laundry service

the hotel was excellent value for money, and room service was very efficient

business centre facilities and wifi good

and food in restaurant and room service late was 10 out of 10

a bit chilly sitting in the bar area as the smokers were in and out all the time

staff member told me that they had a problem with laundry etc which had held the room cleaning of the room uo

room itself- ground floor opposite the laundry room

no laundry facilities

slow bar service

walking distance to the airport which was helpful with two small kids

the bar drinks were great also

room, bathroom was huge, excellent pool/gym facilities, excellent staff and excellent

food is good, we had room service and restuarsnt dining

everything about the place great scenery lovely food spacious room spa and gym was excellent couldn't find a

breakfast buffet has good selection

breakfast was great, and kids loved having access to the pool

helpful and friendly staff, great location, great food, huge room, free parking and amazing price for everything

swimming pool gym near to shops and good staff

at 1yr ) liked sitting here playing with blocks and even other parents came along with their kids and sat

free food for kids good facilities and value for the money

also the laundry service is not up to standard, i gave in my laundry well before 9am as directed by the

both the bar and restaurant were comfortable and a great place to sit back and relax

comfy bed nice sized room with lounge area good wifi and room service

selected this castle hotel because the kids really wanted to stay in a castle

constant noise outside the room the room service ended too early

i arrived late and left early boxing day so can't comment on breakfast or evening meal but my twin room was

the cooked breakfast was delicious and there were other options too

room service but accept covid restrictions prevented normal service

issues with the wifi on the morning of the check out

lovely modern room and very kind staff. the bar was cosy for us too.

on second day when i left my laundry outside door to be exchanged, we returned to our room to find that new

room service was lovely, the breakfast was really good

for an exam and they were very accommodating with early check in and late check out

the room service and the breakfast was second to none

pool excellent

staff members at the reception could be a bit accurate to details as i left some items for the laundry with

shower ran hot then cold. room next to laundry so smell in hall was not great.

laundry facility was a plus, and moderately priced

early check in and free guest laundry albeit dryer needs an upgrade

placed next to laundry room so wakened with water noises and banging and clunking trolleys from 5:30 am

someone was in and out of cleaning/laundry cupboard late and through the night

laundry was never picked up although it was lying in the room in the right

it was far away from a lot of laundry service places.

as clean and stylish, perfect for us and our dog breakfast was amazing

staff, breakfast, gym

better to have laundry

beds sagged a bit in the middle. no blow dryer or laundry services.

cleaners carried dirty laundry through the eating area

staff was so friendly and absolutely fantastic with the kids

extra pay for a pet is not immediately obvious when you're booking

the wifi was open network rather than password, which was not safe enough to use with my work laptop so

were excellent, also comfortable room and the gym facilities were good

the hotel also has a built in gym and various games in their front lobby such as pool, table football and a

to concert venue, good size bedroom, comfortable bed, pet friendly , liked the automatic lighting when i got up

late check out is always a good thing after a late night

window had brown packaging on it, the t v didn't work and the continually humming noise from the laundry room

the night, with constant loud banging from some sort of system next door (perhaps a boiler/laundry

i asked about laundry

our room was above kitchen and laundry

the laundry machine noise at night in the 3rd floor

quite badly as if it had been used before and just tumble dried, i would suggest changing your laundry firm

i asked for laundry services and he didn't know the price or how the service works

the windows opened (which we loved being able to do), we listened to folks at the restaurant/ bar across the

quite noisy from the bar across the street and a lot of traffic

went to bar next door - never consumed alcohol but soft drinks were good

the laundry room music and construction below was very loud and annoying

our room was in the basement next to the laundry

basement floor near laundry room

bedroom was in the dungeons, walked past the laundry room,

it really wasn't nice staying there specially that it was next to laundry room and hotel bins right outside

- was away from main guest area & near laundry room / staff area - hence suspicion as to who was making

no idea why the floor is invaded by housekeeping (who were lovely btw), laundry service and maintenance at 9am

have been nice if public computers for the internet and laundry facilities had been available

the corridor outside our room there was a dirty trolly and a dirty table things on the carpet laundry bundles

the bed was very comfortable and rooms spacious. nice bar and room service was good.

the ac never worked, breakfast was cold, laundry was 12 per bag

all over it none of the shower gels etc had anything in them we were next to either boiler or laundry dry room

we re also very grateful for the laundry facilities it was convenient, affordable, and extremely helpful

was working on a project in my room, and wanted to use room service i was unable to due to not having credit on

spa a little bit outdated and sauna didn't work when i was staying in

one occupant, i was given a room prepared for two occupants, and hence when i left, the amount of laundry would

the trip was ruined by a 100 laundry bill for one bag of laundry

laundry service not available at hotel

i liked everything so i did me and my partner and the kids as they didn't want us the leave

pizza from room service was awful!

beautiful property, super comfy beds (and cot for baby), lovely spa run by susan.

that was due to covid i am sure that service would have been excellent if allowed to open, and room service was

place, great bed, great bathroom, very nice food and room service

we also ordered room service from the restaurant (always a nice treat at hotels that offer it) and this hit

good wifi

they even did my laundry for a small additional charge

i arrived to book in and went to my room, the corridor was filled with dirty towels, laundry, cups, glasses,

dirty laundry from another guest still in our room when we checked in

my tv didn t work wifi was weak

when visiting glasgow staff are always pleasant and the breakfast is a huge hit with the kids

a guest self serve laundry would also make this great hotel even better

the same day (24 hours) laundry service should be made available.

for 318 per night one would have expected free wifi as well as a laundry service on a sunday

midnight) and asked whether they could offer me free late check out, they did not hesitate

very nice gym and spa in the basement

the breakfast in the morning was really tasty and they have a good selection of vegetarian and vegan

stay was magnificent the only downfall was the cafe and bar ect were not open

to have a lie in and skip breakfast, but from 7am, sleep was impossible as the room was below the kitchen

are a family of 4 with 2 kids of 9 and 6

no soft drinks or mixers in the bar and no ice