small-medium size gym with everything we needed

the spa amazing, the food amazing the room amazing

hotel is stunning the room was huge and spotless and very comfortable we used the spa which was also top class

one evening we asked for room service and food came after an hour and very cold, the reason i didn t return

food drinks room service we had the lot and the whole experience was first class

gym looked super impressive

location, walking distance to everything -comfortable rooms -quick check-in -great wifi -great value for

great location, staff polite and friendly. good breakfast.

modern and very clean open lobby which led to the bar then breakfast area.

staff, the cleaning staff are doing a fab job (they never get a mention usually), and the buffet breakfast was

there are laundry facilities available

good food, free customer laundry

it was great having a guest laundry to use

the guest laundry seemed to be getting used for staff/hotel use, which wasn t too much of a pain as we had

i liked the fact that they had a guest laundry where you could wash your clothes at no charge

poor wifi. hotel is a bit rough around the edges but for the price you cant complain.

with intermittent wifi and tv connection

excellent wifi

needs to improve wifi signal

problem with tv not working but good wifi i could watch on my tablet

to reach it you had endless corridors and flights of stairs leading eventually past the laundry rooms to what

the room was right by the laundry room and felt like we where down in the cellar

small room adjacent to laundry. lots of steps and long corridors.

room was open with big pile of dirty laundry outside door had a ring reception to get it taken away -difficult

nothing good for the family and kids

were awoken really early in the morning with the sound of the laundry trolleys being wheeled right outside of

to pay by card instead after this we then got our room key to go into a room with a view of the laundry and a

excellent room/bathroom, pool/sauna facilities, restaurants and parking

the gym, sauna and spa's are very good

charged extra for kids breakfast

lovely clean and well equipped rooms, off road parking and great location

clean hotel, with parking, short walk from the metro to go into newcastle as we was watching the rugby, the

golf room was very comfortable with a lovely shower room

breakfast was gorgeous, location spot on and there was parking

there is a private car park too so didn't need to worry about he parking at all

additional charge to use wifi

staff comfort wifi

great gym, swim pool

the pool was an additional bonus and the kids loved it

very comfortable and spacious room with a large tv and top class wifi connection.

i hadn t realised that kids ate for free so that was a lovely surprise

pet friendly policy needs reviewing

the desk was very well positioned for doing some work on my laptop with very good wifi

the hotel is a little dated, gym equipment in particular was very old fashioned.

kids loved it

very comfortable stay . excellent breakfast. excellent free wifi

not informed of breakfast times & how a tab would need to be opened to order room service, so had to go to hotel

kids menur could be a lot better

good parking, quiet neighbourhood. all facilities so once i arrived all my needs were met.

which was a shame, the rooms were lovely, warm and welcoming, from entering the hotel to our room bar and

wifi did not work

value for money including the use of gym, swimming pool, sauna, and steam room

the spa area

the room service was good. food was delicious

there was not any room service.

really a problem, but i was amused that the slip i filled out for the laundry service didn t seem to recognize

room at the back turned out to be above the hotel s laundry facility which went on all through the night

on day four we discovered the hotel does not have a self-service laundry and there is no public self-laundry

location and breakfast

i requested early check in and luckily a room was available

poor wifi signal

there was a kitchen area with a fridge, which was very useful

there was a king bed, single bed, and kitchenette

fridays is a early delivery date for the bar below so we were woken up earlier than planned.

free wifi

- no shampoo in room, could not adjust room temperature, inconsistent messages from staff about laundry pick-up

the bathroom had inadequate laundry supplies and we arrived to find only half a toilet roll

decor location staff very friendly wayne and michelle at the bar lovely welcoming bed was so

gym and spa were great

kids chicken nuggets were a bit spicy so kid would not eat them (world's pickiest kid to be fair

room looked onto laundry trollies

spa swimming pool shouldn t be full of small kids screaming and jumping in and throwing things around

negative was spa small and pool full of kids

arrival was very friendly, facilities were excellent, staff member young guy on reception in spa /pool didn't

an old sock and kids lunchable packet under the sofa bed

they also provide laundry service

large room, everything clean, attentive staff, laundry service and delicious breakfast!

location and beautiful view. song birds right outside window. laundry service.

laundry service was provided upon

early check in closure time

the court yard rooms with parking outside each room

hotel really worked for my requirements and excellent for having your pet with you - very pet friendly

pet friendly as on ground floor no stairs so easy access letting dog out

didn t like the fact that there was a kids party on when we were in bar having a quite drink trying to any

comfy bed and fast wifi

i would recommend people to go in for a drink in the lovely bar and look around the ballroom if you want to

wifi doesn't reach all rooms

the tv, bathroom door didn t close, fire alarm going off at 1am, scared the life out of the kids so we ended

bed was too small only a small double, the tv didn't work wifi in the room was almost none

didn t work, wifi wasn t good enough to work the tv, bathroom door didn t close, fire alarm going off at

location car parking outside central location next to railway station friendly staff clean

cheap and well located with free parking

free parking & short walk to shops & restaurants

they also offer a laundry service

a little crowded on the top floor, reception area narrow & inconvenient, wifi (extremely) weak on the top floor

location and free parking was very good

our room was for three and it was slightly cramped. also the tv wifi connection wasn't great.

loads of free parking around, too

room slightly tired bar staff at evening wedding reception not friendly or polite

plenty of parking which was good as attending a large event

addition, and found it strange there were not available during dinner, but could be ordered for room service

room was amazing and breakfast was nice too.

room are really well set out and clean also great room service

.everything except the breakfast

was in a great location just off the main road ,and ample parking, just what you need and want rooms were large

the breakfast was extra but brilliant value for money a lot more than expected

nice hotel . very quiet. lovely reception. only wish they did a hot breakfast

parking rooms bath in room

there were trolleys of laundry outside the lift shaft and in the corridor pretty much most days

delivery & pick-up of hotel laundry in the hotel car park at 6

no self laundry facility.

like piles of dirty laundry and pillows in corridor when arriving

room service ended at 10 pm

we were rudely awoken both the saturday and sunday mornings to noise from bin wagons at 530am, laundry or delivery

was beside the laundry room with staff in and out of there from 7am banging and chatting which woke us up

dirt laundry piled up on floor next lifts on arrival and leaving

all round the shower screen doors hardly opened and bathroom fan made a bad noise - also next to laundry cupboard

woken up early by their laundry deliveries and loading

fully fitted kitchen and laundry room were a bonus we were not

shared kitchen and laundry.

very easy check in. kitchen, laundry, pool table etc. my view was great.

facilities including two kitchens, a laundry room, pool table, darts board and large tv in the communal

the internet didn t reach from the lounge up to my bedroom, however the owners brought me a wifi extender

room service could have been extended to a later hour. by 10pm, nothing was available!

boom the bistro in advance to get your meal everything is covid safe from qr codes for bar room service, menus

the bar is festive and the barman, jack, was friendly and super interesting to talk with

staff couldn t have been more helpful with check in/check out, room service etc

the courtyard has a hut with a fireplace and a blanket and that made me so happy

wifi was not very good in our room

area is well set out and the food was very nice good portion sizes nicely presented the bar / lounge area was

rooms were quiet with parking nearby and good blackout curtains

the bar is comfortable and nicely decorated too with a good choice of drinks

liked the golf facilities and excellent food

views were lovely at breakfast, in the bar and some of our family rooms

the only qualm i have was the wifi didn't work for me apart from that the service was fantastic

pool and gym with the price

gym wasn't as good as i expected

loved the comfy bed and the pool and sauna

the tv worked well and the wifi signal was excellent

breakfast was really fantastic.......room good size wifi fab

ample parking a bonus (hotel guests

spaceous room, very comfortable excellent restaurant and bar facilities

t fault the place , all staff were friendly from management, bar staff and housekeeping, it wasn t our first