cheap price, clean room, convenient location, easy parking, friendly staff

.everything except the breakfast

we would have preferred to have a proper breakfast rather than the 'grab and go' breakfast

neighbouring restaurant didn't open until 9am, so i had to go off-site to get a full breakfast (but not the

close to facilities and got early check in

customer service, from reception to bar to breakfast staff

i never found the gym ...does it exist

wifi a bit slow. no seeds at breakfast.

comfy beds,clean and room service great.

late check out was bonus and well received

downstairs bar with pool tables

nice bar downstairs and if your going out in the town this location is good, it s a 10 minute taxi

the free parking is a huge plus

is no disabled parking at this hotel

there s a bar downstairs where you can relax on an evening

difficult to connect to the wifi on my phone and in my room the wifi kept dropping

like its just a preference, a touch, to find in the room slippers, bathrobes for using the on the spa and a

think they had a gym membership to use gym and pool lots of foreign men made my wife and 14 year old daughter

reception (local lass libby) to bar staff and breakfast - all superb

building was fantastic the staff so nice the only problem was swimming pool was very busy but my kids loved it

no way of getting the air i needed and it felt a bit stuffy for me also we were going to use the laundry service

paid for room service for breakfast which was 30 for 2 poached eggs 2 glasses of orange juice and 4 brown

reminds me of a hotel for kids or something

hotel has a great location with great views of the tyne and close to the vibrant key side bars and restaurants

restaurant which you can have for room service

staff and laundry

dietary restrictions, and very patient with our wild irish kids from reception, to restaurant to pool all staff

location was excellent and the staff were pleasant and helpful. spa facilities were good too.

was very good to use the gym and spa facilities in with the booking today as we had a all round, productive

pool and gym small but first class

would have loved laundry facilities but that s me just grasping at straws. it s excellent

had a room right next to the laundry room or some kind of maintenance room it was noisy all night, feel like

room wasn t ready beds were not made dirty laundry on the floor and a large bag of rubbish in the

new towels were immediately brought up to my room but it made me suspicious of how detailed thier laundry is

laundry shot was quite near our room which made a bit of noise

excellent choice of breakfast, location & evening meals.

the big problem we encountered was not being able to get to the roof top bar ,you hat to pre-book this which is

the gym and spa is very small and does not have a good selection of work out equipment.

chavy types at the bar screaming kids in the bar

beds really comfy and nice size room. gym was small but did the job!

nowhere to wash clothes. no public laundry.

location of the is perfect for families with kids specially who are planning to visit discovery museum or life

very good breakfasts plenty thing's for adults and for kids

there's nothing to fault at all apart from the kids said the pull out sofa bed was not comfortable and you

as a member the early check in and late check out was a massive bonus

would have liked a laundry service

had a number of dark hairs on our duvet cover, i imagine they came through the laundry but still a little creepy

probably is from the laundry but it s not pleasant

when having breakfast, staff was passing through the dining with dirty laundry on hands that wasn't appropriate

ac was leaking (was not the rain as was inside the room) and sounded like someone as was doing laundry first

breakfast cleanliness to a high standard staff make the hotel feel like home perfect secure parking good value

wifi wasn t great and bathroom light didn t work

the only thing i didn't like was the fact that the breakfast didn't include a hash brown and the wifi wasn't

quiet clean and safe. good parking.

wifi was shocking cleanliness was poor

we also noticed when we were leaving that the laundry room was washing sheets bearing in mind the hotel had no

member of staff was helpful and cheerful though, even non public facing members met in lift with laundry for

checking in staff indifferent, waiting for a lift(they are small), staff went in with an empty laundry trolley

found several items missing, such as the safe, iron and laundry requests

also, the door to the laundry room on floor four where i was staying was frequently open, again showing large

they had same day laundry service

staff, clean rooms and laundry, great location just outside train station and in walking distance to city centre

wifi is good

etc products ,the water station with fruit/ mint etc easy to use shower,good lighting etc free gym and good

room really clean and fresh, nice bar area and excellent breakfast

no self laundry facility.

delivery & pick-up of hotel laundry in the hotel car park at 6

there were trolleys of laundry outside the lift shaft and in the corridor pretty much most days

like piles of dirty laundry and pillows in corridor when arriving

size of the room was good, coffee and tea facilities were great, room service was prompt and good

every time i went to use it it was being used by staff to transport laundry or cleaning equipment - there were

used the laundry service (we had to clean some clothes, and there were no self service laundries nearby),

cosy feeling, luxurious. great choice for a first night away from the kids

also visited the spa there which was excellent

was in town for a conference so did not take in breakfast, room service meal options were limited but good

staff and laundry

it was all fine, didn t have breakfast or use the bar or gym.

modern hotel , friendly staff , lovely room , huge bed , fab shower , bar area great

i enjoyed the room service breakfast and appreciated being able to get a meal at the bar as well

staff were very friendly rooms were clean and breakfast was amazing

was beside the laundry room with staff in and out of there from 7am banging and chatting which woke us up

we were rudely awoken both the saturday and sunday mornings to noise from bin wagons at 530am, laundry or delivery

all round the shower screen doors hardly opened and bathroom fan made a bad noise - also next to laundry cupboard

dirt laundry piled up on floor next lifts on arrival and leaving

woken up early by their laundry deliveries and loading

no laundry bag in the room, and only one shortbread on the tea tray

no water on bedroom, no laundry service, empty mini bar, rooms a little tired

the laundry service was good

room with lovely fresh laundry

no room service until after 11 - we would have liked a breakfast in the room

however, i think this was simply an allergic reaction to the laundry detergent your hotel uses, which has

sat down; higher quality coffee; sky movies/netflix available in the room; more vegan options via room service

small but perfect gym

and affable, special mention to daniel and victoria at reception as well as to the lovely bar staff

decent size room, good wifi, gym on site even though small

laundry , storage everything available, breakfast at cheaper price, if not included

free laundry

there is laundry facilities

laundry room has no venting

security rooms warm and cosy sky sports good selection of beers and wines plenty of hot water laundry good

t sleep at all due to our room being right next to a large amount of the water pipes used for the laundry

laundry dotted around the hotel as we were going to our room didn t make a first good impression

we arrived we needed to request dishwashing liquid and washing powder for the laundry washing machine - there

upgraded room. very spacious and cozy. warm heating system. with kitchen.

young kids couldn’t manage the numbers and no one in management position to oversee

all amenities were included and all our needs catered for including both breakfast and dinner on room service

very pet friendly hotel very helpful staff

person in the room above, who i think was taking their pet elephant for a sponsored walk around their room at

likely going to come back for a night or few to experience the rooms and get a break from the kids

the bar was a lovely place to sit and it had outside space which would have been great if we d had

and requesting, although it is not available during the night i found it scary going through the kitchen area

the bar / lounge is great and, although there are a number of pubs and restaurants in the village of

sure whether the hotel was pet friendly but dogs were allowed in the bar and on the seats where food was being

for room service were very limited which was an inconvenience as i had to stay alone with our dog as he

location and staff. reasonable facilities inc tv and wifi.

the location the inside of the hotel rooms well laid bed , clean linens and laundry bags

to bed there were no pillowcases provided and no towels available for the leisure club due to a laundry problem

i hate to think of all the wasteful laundry that will be needed

location is brilliant for metro and the spa facilities are brilliant

location and pool

the kitchen had everything you could need to cook with

worked intermittently due to poor signal and wifi didn't work first day

the location was excellent. the wifi was good.

amazing little kitchen

logging into the wifi was brutal

too hot in the room and the laundry underneath us made a lot of noise during the night

the beds were comfortable and all laundry and towels were like new

an early morning bumming noise like laundry machinery.

what we needed, rooms was very clean and comfortable, breakfast was really good plenty of choice, kids had some

staff went above and beyond to help, also helping and allowing early check in that helped us a great deal due

a bit noisy during the very early hours as can hear staff wheeling laundry trollies along the

every time they went to toilet and also being woke up as i was placed near the lift and staff/laundry room, when

for wifi was initially wrong; advertised with capital letter, however this was changed immediately

(never mentioned it to reception though) which annoyed the kids but as we were only there one night and checked

some staff in bar are young and would rather stand and chat with one another than serve guests

room looked onto laundry trollies

was fantastic, wasn't expecting a suite, but the spa bath and 55 inch tv was a great surprise, would definitely

swimming pool & spa area well controlled and managed

it was a minor issue but traveling outside to reach the spa/gym was annoying~

hotel was clean , easy to get to and plenty of parking

it, at that point i noticed an extractor fan above the space, not sure if this was where the laundry was done

'overnight' noise from the 'laundry room' could have been suspended for a few hours in order that i could get

they offer room service upon request

no real room service

lovely room, good wifi.

having towels changed everyday is a nice incentive to reduce the environmental impact of hotel laundry

only thing that could be improved room wise in my opinion would be the wifi connectivity in the room and perhaps

free wifi was of good quality and the underrated floor in the bathroom was a nice touch.

they had breakfast there twice and dinner the first night

place, well positioned, quiet and comfortable with excellent facilities including ample parking

the pet elephants above us

our room was perfect, even wrote an anniversary card and sprinkled rose petals in our room such a perfect touch

am aware of high standard of hotel ,comfortable seating in bar area ,clean carpark and tidy golf course nearbye

wifi was not very good in our room

from the conservatory and front of the hotel great for walkers the staff from reception to room service were

wifi coverage - not great in our rooms

only complaint was the room was far too hot and the light from outside as our room backed onto a kitchen

friendly staff. ample parking. great breakfast choices and quality of food served.

room service and the food was fantastic, really enjoyed it

staff from reception, restaurant, room service to the gardeners just can t make you feel anymore welcome

the only fault is room service some nights was a bit cold by the time it got to the room.

i d like to mention the guy behind the bar thursday evening -his name was ewan (or evan

one room turned into a very small fitness suite to de stress from kids or keep up with fitness if away for work

very good hotel with really friendly staff. free parking and great for a1

staff are great and even gave the kids the time of day

property was just what we needed. a night off from the kids and some peace and quiet.

facilities were fabulous, luxury of spa bath and hot tub. very relaxing

service, accommodation and delicious breakfast, surrounded by beautiful countryside

we had room in hotel which was quite cramped. smell of kitchen

nice rooms, restaurant and relaxing bar area

limited room service.

excellent location - great bar next door - friendly helpful staff

location for work, very close to a1 and plenty of parking

we booked room only - it was good & quiet. plenty of parking.

modern but a bit plasticated and lacked a few home touches, like a pen and pad or a room service menu

as we walked through the doors we felt as home with warm welcome the room was amazing so was the pool and food

breakfast was fantastic.. gym, pool and spa wonderful after a long journey.

room service was lacking on 2nd morning so all the wet used towels lay on the bathroom floor all

value for money including the use of gym, swimming pool, sauna, and steam room

good wifi

walk down to rooms from reception past the laundry and kitchen isn't very nice and quite a few smells of cooking

was quite a lot of noise from some sort of kitchen/laundry area in the late evening and in the morning

shower was poor the noise of the central heating was unacceptable, it was like living in a laundry at

room access through laundry and far from main entrance

was in a good location, the staff were fantastic, as i was staying for two weeks they had a laundry service ,

but tastefully decorated , quiet , i think iys child friendly , menue in room and hairdryer laundry bag in top

dinner at the restaurant was delicious, as well as the breakfast

friendly and helpful staff early check in very comfortable bed and pillows quiet

the tables in the bar could of had a bit of a clean, nothing to much though

can't comment on breakfast as we had an early check in, but the restaurant is great

it is basic but comfortable. the wifi is not that great but you do get 20 mins free.

pet friendly hotel which allowed us to stay close to the airport.

the wifi

room service removed my own personal soap

the bar & seating area were comfortable & so was the bedroom

they also offer a laundry service

wifi was poor for my boy(i left a day early because of it)

a little crowded on the top floor, reception area narrow & inconvenient, wifi (extremely) weak on the top floor

location and free parking was very good

free parking which is plentiful outside the hotel