great location, breakfast was nice.

great bar and staff

breakfast was excellent and couldn't have asked for more.

friendly staff and lovely gym

room was nice, decent enough gym, good location, parking opposite, reasonable breakfast.

loved the fact that they provided an excellent laundry at no cost

) the laundry also became out of service (which happens) but there was no other option apart from

desk staff were very nice and helpful when we needed to use the laundry facilities- bonus the machines were free

it was great having a guest laundry to use

there are laundry facilities available

to reach it you had endless corridors and flights of stairs leading eventually past the laundry rooms to what

room was open with big pile of dirty laundry outside door had a ring reception to get it taken away -difficult

small room adjacent to laundry. lots of steps and long corridors.

the room was right by the laundry room and felt like we where down in the cellar

out to sea having a drink in the evening, and the room was clean and comfortable with free wifi if needed

great location, friendly staff and very accommodating with i asked for a early check in .

the location is very convenient with ample parking at the premises

everything from checking in to the wifi signal is perfect we have stayed her a few times over the years

good parking

only downside was no dining room service in the morning ie: no breakfast

travelled with a pet which we mentioned after booking as it didn't give the option at the time of

all staff where so friendly and our room was beautiful big comfy bed, room service was delicious and the spa

due to covid restrictions there was no room service so towels etc not changed or bed made daily but understand

large suite in great location , free parking nice spa facilities.

perfect location for a day at the beach with the kids , bonus of a swimming pool

loved this hotel spa was great staff very friendly

reception staff always friendly and helpful , great facilties in hotel. parking close to hotel.

nice to have the pool and fitness facilities

to find, easy to park, quick check in/out, bar area good, room clean and tidy, wifi good and easy to connect,

plenty of car parking

the spa is out of this world - perfection

hotel is stunning the room was huge and spotless and very comfortable we used the spa which was also top class

the lovely reception staff and spa staff. the location easy parking the room the service

the spa amazing, the food amazing the room amazing

one evening we asked for room service and food came after an hour and very cold, the reason i didn t return

room looked onto laundry trollies

spa treatments unavailable without advance booking.

staff food very good room clean and excellent value will use the hotel again especially with the golf course on

room service was brilliant, food was delicious

didnt grt to use other faciloties as visited for a wedding at another venue early check in was accomodated

wifi worked

one room turned into a very small fitness suite to de stress from kids or keep up with fitness if away for work

the kids burger was pink and no desert that they asked for but got an alternative

duty manager was very helpful and the receptionist helped me with safe parking of our motorcycles

room service order was cold

they also offer a laundry service

would highly reccomend this hotel if visiting south shields loads of free parking big bonus

the wifi is a tad slow but usable. parking can be tricky if it's busy.

our room was for three and it was slightly cramped. also the tv wifi connection wasn't great.

well decorated, good wifi. very clean and tidy.

to pay by card instead after this we then got our room key to go into a room with a view of the laundry and a

were awoken really early in the morning with the sound of the laundry trolleys being wheeled right outside of

kids bunk beds were very wobbly and made a noise every time the kids moved which meant they didn

didn t get chance to try the gym & spa facilities- maybe next time!

com it didn't tell you that the hydrotherapy pool and outside pool weren't included in the price so it was quite

all the staff from the manager and reception to the bar tender and maids were so polite and

earlier check in options even if pay a little more free parking more room service options

room service could have been extended to a later hour. by 10pm, nothing was available!

catena zapata room it was lovely clean and spacious and the little touch of the prosecco , rose petals and

likely going to come back for a night or few to experience the rooms and get a break from the kids

we were rudely awoken both the saturday and sunday mornings to noise from bin wagons at 530am, laundry or delivery

all round the shower screen doors hardly opened and bathroom fan made a bad noise - also next to laundry cupboard

was beside the laundry room with staff in and out of there from 7am banging and chatting which woke us up

woken up early by their laundry deliveries and loading

dirt laundry piled up on floor next lifts on arrival and leaving

delivery & pick-up of hotel laundry in the hotel car park at 6

no self laundry facility.

like piles of dirty laundry and pillows in corridor when arriving

there were trolleys of laundry outside the lift shaft and in the corridor pretty much most days

car park with 3 ev charging points easily accessible

no laundry bag in the room, and only one shortbread on the tea tray

room with lovely fresh laundry

no water on bedroom, no laundry service, empty mini bar, rooms a little tired

the laundry service was good

the room service choices. especially for kids.

the bed was perfect, i even got some sleep between cramping and my wife and kids had loads of room to sleep

room, staff very friendly, extra effort made for kids (own breakfast things and welcome activity

gym wasn't as good as i expected

no free wifi!

the gym and spa facilities were amazing - all staff were very friendly.

was in a great location just off the main road ,and ample parking, just what you need and want rooms were large

close to facilities and got early check in

cheap price, clean room, convenient location, easy parking, friendly staff

couldn’t do enough for us, really professional and great breakfast, really good valve for money

.everything except the breakfast

thing i can fault is the poor signal of the wifi but being out of the hotel a lot didn't make it a big

wifi during the week is terrible, better on weekends and it's not password protected

the bar was card only. cash is freedom. we need to still take cash.

the breakfast was very good with plenty of variety for all tastes and dietarys

the immediate area was quiet but only a short walk to great bars and restaurants

no way of getting the air i needed and it felt a bit stuffy for me also we were going to use the laundry service

tried room service that was quick and good food from the downstairs restaurant

also used the gym which was excellent too, had the whole place to ourselves

hotel has a great location with great views of the tyne and close to the vibrant key side bars and restaurants

gym

breakfast was brilliant

the view was phenomenal, the room service was spot on!

breakfast queue for hot buffet too long. needed extra staff for busy times. or two stations.

wifi a bit slow. no seeds at breakfast.

:) was tempted by room service but i already had dessert that day

the hostel has a free laundry service with washing machine and dryer

there is laundry facilities

laundry room has no venting

very helpful cleanliness nice warm room nice bar area central location quiet value for money laundry room sausage

security rooms warm and cosy sky sports good selection of beers and wines plenty of hot water laundry good

the wifi was very slow in the room, i was hoping to watch a bit of netflix but in the end i didn't

the metropolitan i stayed in last night was fantastic, clean, spacious rooms, wifi, parking.

wifi worked very well

andrew was amazing and the late check out really helped us to plan our day

wifi was strong and fast

every time i went to use it it was being used by staff to transport laundry or cleaning equipment - there were

used the laundry service (we had to clean some clothes, and there were no self service laundries nearby),

great place and location. great decoration, and they left a gift for my dogs. very pet friendly.

great location, early check in and kate check out, nice tv and bed

no breakfast option for room service.

ac was leaking (was not the rain as was inside the room) and sounded like someone as was doing laundry first

had a number of dark hairs on our duvet cover, i imagine they came through the laundry but still a little creepy

would have liked a laundry service

when having breakfast, staff was passing through the dining with dirty laundry on hands that wasn't appropriate

probably is from the laundry but it s not pleasant

also, the door to the laundry room on floor four where i was staying was frequently open, again showing large

checking in staff indifferent, waiting for a lift(they are small), staff went in with an empty laundry trolley

member of staff was helpful and cheerful though, even non public facing members met in lift with laundry for

we also noticed when we were leaving that the laundry room was washing sheets bearing in mind the hotel had no

found several items missing, such as the safe, iron and laundry requests

staff and laundry

kids in the pool

pool a bit small and there is no sauna although there is a steam room.

next time i will order something from the kitchen and avoid the

late check out option is an added bonus

staff, clean rooms and laundry, great location just outside train station and in walking distance to city centre

they had same day laundry service

gym is sufficient, dumbbells go up to 20kg, with cable machine, medicine balls, foam roller, swiss

the staff are very friendly, and the wifi signal is strong

the kids bed sofa bed and was made so couldn't even sit on that

however, i think this was simply an allergic reaction to the laundry detergent your hotel uses, which has

wifi was terribly slow

our stay here, staff very welcoming and service was amazing, room service food was amazing, beds

the room , comfy bed, the great breakfast, the room service, the lovely welcome by reception.

the layout was spacious with plenty of space to sit and relax in the bar area

the open plan lounge and kitchen ideal for a few pre drinks before a night

wifi, no chair in the bedroom

accommodated an early check in. very clean apartment and friendly staff.

much more space and with a kitchen you can make some tea or coffee or even cook

excellent kitchen facilities. property modern and well equipped.

small mark on bedding/seemed like a laundry burn more than dirt so never complained

i also appreciated the very affordable in-house laundry service

had a lovely stay brilliant family room for two adults and two kids

was excellent & the parking right in front of the hotel

good, great location plenty of parking nearby, great breakfast, easy walk to pubs in town

staff and laundry

arrived early was able to get an early check in which was wonderful

becauze of an early appointment we chose not to have breakfast but the menu was inviting

recommended the indigo to others a special shout out to daniel on reception and laura behind the bar these two

colette on reception and caroline in the bar for us were 2 staff members who stood out, came over when sitting

laundry shot was quite near our room which made a bit of noise

would have loved laundry facilities but that s me just grasping at straws. it s excellent

had a room right next to the laundry room or some kind of maintenance room it was noisy all night, feel like

new towels were immediately brought up to my room but it made me suspicious of how detailed thier laundry is

room wasn t ready beds were not made dirty laundry on the floor and a large bag of rubbish in the

nowhere to wash clothes. no public laundry.

the staff were amazing and so good with the kids and very patient. the rooms were very clean.

really pet friendly, special thanks to derek.

the beds are comfy and kids are happy

so not really a family room if kids are a bit older

t sleep at all due to our room being right next to a large amount of the water pipes used for the laundry

we arrived we needed to request dishwashing liquid and washing powder for the laundry washing machine - there

laundry dotted around the hotel as we were going to our room didn t make a first good impression

due to our situation we needed early check in which couldn t be guaranteed but staff did everything they

pillows were comfortable, having a sofa bed was an added bonus, having the kitchen and breakfast bar worked

every time they went to toilet and also being woke up as i was placed near the lift and staff/laundry room, when

a bit noisy during the very early hours as can hear staff wheeling laundry trollies along the

had a pizza and pigs in blankets for room service and i can honestly say they were absolutely descusting

early check in comfortable bed. check out 11am. good location for where we needed to go.

unable to get wifi