laundry dotted around the hotel as we were going to our room didn t make a first good impression

we arrived we needed to request dishwashing liquid and washing powder for the laundry washing machine - there

t sleep at all due to our room being right next to a large amount of the water pipes used for the laundry

wifi was not optimal

gym, spaciousness of room and location to city centre

staff and laundry

thing from reception staff to people in the breakfast facilities

a drink on our second morning, no spoon with soup so drank from bowl and i really begged for an early check-in

i enjoyed the room service breakfast and appreciated being able to get a meal at the bar as well

:) wasn't a fan of the traditional english breakfast once i received it but was still worth the money as there

nowhere to wash clothes. no public laundry.

20 price for pet

appreciated an early check in, when i had stopped by to drop off my luggage until check in later in the day

very good breakfasts plenty thing's for adults and for kids

excellent breakfast

however, i think this was simply an allergic reaction to the laundry detergent your hotel uses, which has

the room , comfy bed, the great breakfast, the room service, the lovely welcome by reception.

clean room, big shower. good air-conditioning and wifi. extra pillows available.

our stay here, staff very welcoming and service was amazing, room service food was amazing, beds

centrally located, quiet room and excellent breakfast.

new towels were immediately brought up to my room but it made me suspicious of how detailed thier laundry is

would have loved laundry facilities but that s me just grasping at straws. it s excellent

had a room right next to the laundry room or some kind of maintenance room it was noisy all night, feel like

room wasn t ready beds were not made dirty laundry on the floor and a large bag of rubbish in the

laundry shot was quite near our room which made a bit of noise

a bit noisy during the very early hours as can hear staff wheeling laundry trollies along the

every time they went to toilet and also being woke up as i was placed near the lift and staff/laundry room, when

lovely bar too

lovely staff and executive room was very nice breakfast was nice

even my kids noticed that

the open plan lounge and kitchen ideal for a few pre drinks before a night

worked intermittently due to poor signal and wifi didn't work first day

excellent kitchen facilities. property modern and well equipped.

we are used to having just the one bedroom with bathroom but to have the living room and kitchen as well was

wrong wifi code, tv didn't work, not enough cutlery.

they had same day laundry service

staff, clean rooms and laundry, great location just outside train station and in walking distance to city centre

breakfast - fresh waffles machines made the kids delighted

the only downside of the hotel is the bar prices a little steep

room really clean and fresh, nice bar area and excellent breakfast

checking in staff indifferent, waiting for a lift(they are small), staff went in with an empty laundry trolley

also, the door to the laundry room on floor four where i was staying was frequently open, again showing large

we also noticed when we were leaving that the laundry room was washing sheets bearing in mind the hotel had no

member of staff was helpful and cheerful though, even non public facing members met in lift with laundry for

found several items missing, such as the safe, iron and laundry requests

it, at that point i noticed an extractor fan above the space, not sure if this was where the laundry was done

'overnight' noise from the 'laundry room' could have been suspended for a few hours in order that i could get

i had trouble accessing the wifi on more than one device

super friendly staff who offered late check out and collected my coat when i left it in the hallway

very clean and well laid out and the kids had separate single beds

staff and laundry

it was placed finding it was easy the pool was brilliant the hotel is nice with a nice chilled out atmosphere

comfortable bed very clean ideal location for the utilita arena yummy breakfast and added extra a pool steam

good facilities, excellent breakfast and overall nice hotel

we arrived at the hotel early as we had plans to go shopping before check in, the lady on the desk advised us

every time i went to use it it was being used by staff to transport laundry or cleaning equipment - there were

used the laundry service (we had to clean some clothes, and there were no self service laundries nearby),

also visited the spa there which was excellent

there was no room service even though it said it was available on the website

no restaurant and no spa on hand, lift was unpredictable as well

had a number of dark hairs on our duvet cover, i imagine they came through the laundry but still a little creepy

when having breakfast, staff was passing through the dining with dirty laundry on hands that wasn't appropriate

ac was leaking (was not the rain as was inside the room) and sounded like someone as was doing laundry first

probably is from the laundry but it s not pleasant

would have liked a laundry service

the hostel has a free laundry service with washing machine and dryer

very helpful cleanliness nice warm room nice bar area central location quiet value for money laundry room sausage

free laundry

very good transportation nearby free laundry

laundry , storage everything available, breakfast at cheaper price, if not included

having towels changed everyday is a nice incentive to reduce the environmental impact of hotel laundry

room service meal timings

place, well positioned, quiet and comfortable with excellent facilities including ample parking

room service great

the ev charging onsite was extremely convenient

wifi was shocking cleanliness was poor

parking available comfortable bed good breakfast friendly staff excellent price

wifi code, a toilet that didn't take 20 minutes to fill!

parking behind

quiet clean and safe. good parking.

the bar was card only. cash is freedom. we need to still take cash.

gym was too cold. lights in the room weren t bright enough.

the rooftop bar was an unexpected bonus with the best views over the town and tyne

wifi during the week is terrible, better on weekends and it's not password protected

english breakfast was not the best, bit dried up - expected it to be a better

lost count of how many times i went to the bar for a glass of ice water room was clean and comfy wifi was amazing

nice bar with a pool table downstairs

polite staff and cosy friendly, good parking great value

couldn't see any information about wifi password

the free parking is a huge plus

breakfast was room service due to covid but was on time and very nice

room service for meals was very good and the food great

staff, reception & bar staff were so friendly, excellent service, good price & location, room clean & has

socket in room in far corner advertises a fitness centre - but is very small room with minimal gym

the gym is a treat, too

no way of getting the air i needed and it felt a bit stuffy for me also we were going to use the laundry service

restaurant which you can have for room service

didn't have brilliant success with the wifi

also used the gym which was excellent too, had the whole place to ourselves

the hotel clearly has wifi but

the beds were comfortable and all laundry and towels were like new

too hot in the room and the laundry underneath us made a lot of noise during the night

an early morning bumming noise like laundry machinery.

the bar staff were lovely

loads of stuff to choose from the breakfast bar area

i hate to think of all the wasteful laundry that will be needed

to bed there were no pillowcases provided and no towels available for the leisure club due to a laundry problem

the location the inside of the hotel rooms well laid bed , clean linens and laundry bags

parking, large clean room, lovely food and great nights sleep

bath robes for use also good size tv and sofa with coffee table and usb ports in the lamps also late check out

and nothing was any trouble for him was always happy to help us and very friendly with the kids

the kids loved the pool. the breakfast was fab.

location, clean, friendly staff, gym and sauna

i wish there were more options on the menu for room service.

gym wasn't as good as i expected

no laundry bag in the room, and only one shortbread on the tea tray

the laundry service was good

room with lovely fresh laundry

no water on bedroom, no laundry service, empty mini bar, rooms a little tired

honeymoon & my work colleagues had arranged champagne, chocolate strawberries, rose petals on bed & a bouquet

great location with great transport links nearby, and plenty of parking if you bring your car

service and a great hotel, good room, comfortable bed, excellent shower and wifi that was good enough to

location next to the golf club i was visiting

wifi is of excellent strength & no dropout

we booked room only - it was good & quiet. plenty of parking.

there were trolleys of laundry outside the lift shaft and in the corridor pretty much most days

like piles of dirty laundry and pillows in corridor when arriving

no self laundry facility.

delivery & pick-up of hotel laundry in the hotel car park at 6

, nice bar and good and really friendly bar staff

all round the shower screen doors hardly opened and bathroom fan made a bad noise - also next to laundry cupboard

woken up early by their laundry deliveries and loading

was beside the laundry room with staff in and out of there from 7am banging and chatting which woke us up

dirt laundry piled up on floor next lifts on arrival and leaving

we were rudely awoken both the saturday and sunday mornings to noise from bin wagons at 530am, laundry or delivery

boom the bistro in advance to get your meal everything is covid safe from qr codes for bar room service, menus

the hotel has a very comfortable lounge and bar near reception, with a cosy fireplace and multiple seating

good wifi throughout

the courtyard has a hut with a fireplace and a blanket and that made me so happy

all the staff from the manager and reception to the bar tender and maids were so polite and

the lounge bar does a mix of bar meals and light bites - which are tasty

and requesting, although it is not available during the night i found it scary going through the kitchen area

sure whether the hotel was pet friendly but dogs were allowed in the bar and on the seats where food was being

brilliant staff both on reception and in the bar :)

great bar with atmosphere

very friendly staff. comfortable clean rooms. plenty of parking in an excellent location.

the café area was not very attractive, with a simple breakfast available, but there are some cafés and a

the hotel offers ample parking, friendly staff, and exceptionally comfortable rooms

kids loved being able to see the angel from the

amazing fresh breakfast!

walk down to rooms from reception past the laundry and kitchen isn't very nice and quite a few smells of cooking

was in a good location, the staff were fantastic, as i was staying for two weeks they had a laundry service ,

room access through laundry and far from main entrance

was quite a lot of noise from some sort of kitchen/laundry area in the late evening and in the morning

shower was poor the noise of the central heating was unacceptable, it was like living in a laundry at

but tastefully decorated , quiet , i think iys child friendly , menue in room and hairdryer laundry bag in top

the gym was nice too and empty on a sunday

pecially if it's off

lovely small gym with all new equipment

noise from the gym on the top floor until late

nice location lovely staff nice bar and food

poor wifi signal in the room

desk staff even commented on my nice pen as he wrote down the wifi passcode

staff are helpful with an early check in

paid for an early check in as we arrived on an early flight

the room was conveniently situated, but the laundry was operating close by and there was some noise into the

staff very helpful.food excellent.good deal as kids eat free

breakfast was excellent except for the coffee machines

hotel is lovely, the bar was stylish, loved that there was a kids entertainment space, the room was nice and

spacious family room, gorgeous cosy beds, superb breakfast, lovely staff

lovely friendly staff, lovely rooms, great bistro, pet friendly.

bar service was excellent, friendly and professional throughout our evening

parking outside our room was brilliant we were on ground floor with patio doors to your own parking

we were attending a wedding close by and was able to get an early check in

free parking plus a little patio outside most rooms so quite convenient

room looked onto laundry trollies

was a bit noisy- but that waa just the wedding party's kids who were bored and running around bless them

it is occasionally difficult to find a parking space when it's busy

breakfast was disappointing and the ev charger was very confusing.

30 at night from kids running anbout and then the cleaners trying to come into our room 3 times from 09

wifi poor but some could say that is a benefit, however we face time and unable to get a connection

the room service menu was very comprehensive and didn't disappoint

a reduced menu in place due to kitchen issues but it did not matter as what was on offer was good

bar restaurant excellent beers and food with very friendly staff room nice and cosy and easy parking

friendly staff. ample parking. great breakfast choices and quality of food served.

breakfast was excellent and very plentiful.

all our food was served hot and tasty and a delicious breakfast the following morning

a swimming pool and spa would of been fantastic

it was a nice touch giving us a welcome glass of champagne and cakes each, we had the option of breakfast being

room was a little noisy from the kitchen fan - but the staff did warn me after i booked and ensure i was located

liked the facilities such as gym/pool and bar/restaurant area

new equipment in the gym is excellent.

spa facilities they managed to give us early check in

breakfast was fantastic.. gym, pool and spa wonderful after a long journey.

great parking

we also ate dinner in there once and got room service, food was good

the hotel is pet friendly, the room clean and the pillows really comfortable

really needs to be more information on bringing your pets to the hotel

our room was big and the sofa bed was perfect for kids. tasty breakfast

helpful, our labrador was made welcome, our room was clean and comfortable, we had dinner in the bar area which

they also offer a laundry service

with my little dog a plus for me for welcoming dogs i would not stay anywhere not taking pets however the hotel

early check in as most places won't let you in until after 16:00

wifi was poor for my boy(i left a day early because of it)

i had the top room and was unable to access any wifi