they also offer a laundry service

wifi is good

hotel /guess house, great position for bars restaurants shops, also the beach and parks and parking, the staff

friendly great facilities , locality superb free parking on the street , lovely boutique style room , wonderful

free parking which is plentiful outside the hotel

there was not any room service.

clean, modern room and free access to the gym.

location. parking. rooms and food

wifi cover didn t always work in our room but we got connection at the bar.

it has a nice gym, swimming pool, and bar.

wifi in and out needs better connection

andrew was amazing and the late check out really helped us to plan our day

wifi connection not very good.

was really helpful, and made sure our room was ready for an early check in, the breakfast was very good

wifi was strong and fast

small mark on bedding/seemed like a laundry burn more than dirt so never complained

i also appreciated the very affordable in-house laundry service

location ,the breakfast ,ensuit to my room no shared facility

parking only if available couldn't always connect to everything on wifi

breakfast was excellent and the lady serving was lovely

didnt get a chance to use the pool area either but again i have used it before and its great for kids

great hotel free parking and free gym, swim & sauna rooms very spacious and cleaned every day

here quite often as the kids love to stay here

breakfast was brilliant, plenty of choice. kids loved being so close to beach and amusements.

perfect location for a day at the beach with the kids , bonus of a swimming pool

free parking at the property so that was a bonus

the location is very convenient with ample parking at the premises

to be done about it but car parking was a squeeze

clean hotel, with parking, short walk from the metro to go into newcastle as we was watching the rugby, the

location, comfortable bed., early check in allowed helped us a lot.

to reach it you had endless corridors and flights of stairs leading eventually past the laundry rooms to what

the room was right by the laundry room and felt like we where down in the cellar

small room adjacent to laundry. lots of steps and long corridors.

room was open with big pile of dirty laundry outside door had a ring reception to get it taken away -difficult

wifi signal was poor & there was little mobile signal which meant i could not get as much work done

there are laundry facilities available

i liked the fact that they had a guest laundry where you could wash your clothes at no charge

desk staff were very nice and helpful when we needed to use the laundry facilities- bonus the machines were free

loved the fact that they provided an excellent laundry at no cost

good food, free customer laundry

breakfast was excellent and couldn't have asked for more.

a cracking breakfast, staff very helpful

there were no wifi available in one of the day during the stay

great location, staff polite and friendly. good breakfast.

starbucks on site and room service

room looked onto laundry trollies

everything spotlessly clean, not rushed out of your room, spa was lovely, would have loved to have extra time

breakfast was in a spacious dining area (with access to an outside seating area) that was again -

room, very nice food, good gym, really helpful staff and amazing breakfast

opening times for the gym, would like to see open earlier.

all amenities were included and all our needs catered for including both breakfast and dinner on room service

bar was nice and quiet, amazing restaurant with excellent food and staff

the courtyard for pre dinner drinks and bar are was very comfy

offered different restaurant however we travelled most of the day, just had room service

got room service and the food was really nice too

was beside the laundry room with staff in and out of there from 7am banging and chatting which woke us up

dirt laundry piled up on floor next lifts on arrival and leaving

we were rudely awoken both the saturday and sunday mornings to noise from bin wagons at 530am, laundry or delivery

all round the shower screen doors hardly opened and bathroom fan made a bad noise - also next to laundry cupboard

woken up early by their laundry deliveries and loading

no self laundry facility.

delivery & pick-up of hotel laundry in the hotel car park at 6

like piles of dirty laundry and pillows in corridor when arriving

there were trolleys of laundry outside the lift shaft and in the corridor pretty much most days

the plus was no carpets we were travelling with pet so these was really handy

room with lovely fresh laundry

no water on bedroom, no laundry service, empty mini bar, rooms a little tired

no laundry bag in the room, and only one shortbread on the tea tray

the laundry service was good

ot ideal when my wife wanted to sleep and i needed to work) the wifi was very slow

'overnight' noise from the 'laundry room' could have been suspended for a few hours in order that i could get

it, at that point i noticed an extractor fan above the space, not sure if this was where the laundry was done

the only slight niggle could have been parking outside hotel but we got parked

careful when parking round the back of the hotel

nice room comfy bed nice staff good bar food

a bit noisy during the very early hours as can hear staff wheeling laundry trollies along the

every time they went to toilet and also being woke up as i was placed near the lift and staff/laundry room, when

a great breakfast

good car parking area

mostly pretty good, bar a bit expensive

wifi, no chair in the bedroom

bed extra comfortable very spacious excellent kitchen facilities

modern, lovely location. the kitchen/ living area and bathroom were spacious and fantastic!

logging into the wifi was brutal

the open plan lounge and kitchen ideal for a few pre drinks before a night

having towels changed everyday is a nice incentive to reduce the environmental impact of hotel laundry

there was no wifi available and there were a few electrical issues.

the ev charging onsite was extremely convenient

continental breakfast was just ok

lot of noise from screaming kids right outside of my window

indoor swimming pool is a bonus

room, staff very friendly, extra effort made for kids (own breakfast things and welcome activity

excellent leisure facilities indoor gym, pool, steam room and

the pool and spa and gym was very organised

fabulous with the room and the restaurant both having stunning views of newcastle city centre, breakfast was

laundry room has no venting

oh, and there was laundry (washer and dryer) in the basement that you could use for free (just provide your

security rooms warm and cosy sky sports good selection of beers and wines plenty of hot water laundry good

laundry , storage everything available, breakfast at cheaper price, if not included

free laundry

every time i went to use it it was being used by staff to transport laundry or cleaning equipment - there were

used the laundry service (we had to clean some clothes, and there were no self service laundries nearby),

no breakfast option for room service.

great place and location. great decoration, and they left a gift for my dogs. very pet friendly.

the early check in as standard - and the option to give them a call to see if even earlier is possible

wifi during the week is terrible, better on weekends and it's not password protected

bed, clean room, prompt and efficient room service breakfast

more options on room service food menu.

great location. mini bar in room. all facilities including restaurant, gym, room service.

guest at the hotel denied access to the roof terrace bar

no way of getting the air i needed and it felt a bit stuffy for me also we were going to use the laundry service

linens, no spoons of stirrers for tea & coffee making in the room, no mobile signal and woeful wifi

lots of space and good room service from the in house restaurant

efficent, easy room service and spacious, clean rooms

wifi and tv were poor quality. not clear how to access radio.

probably is from the laundry but it s not pleasant

ac was leaking (was not the rain as was inside the room) and sounded like someone as was doing laundry first

had a number of dark hairs on our duvet cover, i imagine they came through the laundry but still a little creepy

would have liked a laundry service

when having breakfast, staff was passing through the dining with dirty laundry on hands that wasn't appropriate

free wifi

a rowdy group in bar. kids making a nuisance outside and coming into bar area

the bar area was lovely for an evening drink/ meal

customer service, from reception to bar to breakfast staff

clean room and good breakfast.

however, i think this was simply an allergic reaction to the laundry detergent your hotel uses, which has

good wifi; selection of teas etc

lovely rooms, lovely bar area and great, friendly staff.

gym on site

we also loved the robot delivering room service

checking in staff indifferent, waiting for a lift(they are small), staff went in with an empty laundry trolley

we also noticed when we were leaving that the laundry room was washing sheets bearing in mind the hotel had no

found several items missing, such as the safe, iron and laundry requests

also, the door to the laundry room on floor four where i was staying was frequently open, again showing large

member of staff was helpful and cheerful though, even non public facing members met in lift with laundry for

they had same day laundry service

staff, clean rooms and laundry, great location just outside train station and in walking distance to city centre

room really clean and fresh, nice bar area and excellent breakfast

friendly staff, they have arrange an early check in for me(it was very useful as i have take about 18 hours

the room was in a great location and very comfortable and clean. breakfast was lovely

staff and laundry

the quality of the room, quick access to wifi and quietness of location despite it being central and close to

lovely bright and clean hotel with great bar area. will definitely stay again.

free wifi

bedroom style. location. gym. restaurant. overall pleased with everything.

staff and laundry

was very good to use the gym and spa facilities in with the booking today as we had a all round, productive

throughout our stay from the moment we checked-in through to the breakfast service, staff at the pool reception

swimmy pool

lounge bar didn't last long enough

we arrived we needed to request dishwashing liquid and washing powder for the laundry washing machine - there

t sleep at all due to our room being right next to a large amount of the water pipes used for the laundry

laundry dotted around the hotel as we were going to our room didn t make a first good impression

mattress was pretty terrible. nice bathroom altho pet peeve of glass doors!

just didn t feel comfortable when we got there there was fake eyelashes on the floor and rose petals still on

nowhere to wash clothes. no public laundry.

clean, great facilities, lovely friendly staff, location brilliant, breakfast great even for the kids

was more than perfect, breakfast was lovely and a fab choice to choose from, staff very friendly, hotel and

a secure car park next door room perfect wifi really good would stay here again any time we visit

i was drenched by the rain and requested if there was any room ready for early check in

would have loved laundry facilities but that s me just grasping at straws. it s excellent

new towels were immediately brought up to my room but it made me suspicious of how detailed thier laundry is

laundry shot was quite near our room which made a bit of noise

had a room right next to the laundry room or some kind of maintenance room it was noisy all night, feel like

room wasn t ready beds were not made dirty laundry on the floor and a large bag of rubbish in the

food in the bar is of high quality, rooms cleaned to a high standard, great atmosphere

limited room service.

wifi was very poor.

helpful, friendly staff good parking food options for either room service or served in the pub, are reasonably

as golfers could not have been better,two courses in walking distance.

was in a good location, the staff were fantastic, as i was staying for two weeks they had a laundry service ,

shower was poor the noise of the central heating was unacceptable, it was like living in a laundry at

was quite a lot of noise from some sort of kitchen/laundry area in the late evening and in the morning

walk down to rooms from reception past the laundry and kitchen isn't very nice and quite a few smells of cooking

room access through laundry and far from main entrance

amazing fresh breakfast!

couldn’t do enough for us, really professional and great breakfast, really good valve for money

lot of parking spaces, even during busy season

warm, hot water, free wifi that worked much better than premier inn wi-fi when i stay in their current hotels

the hotel offers ample parking, friendly staff, and exceptionally comfortable rooms

area which was delicious, breakfast was amazing - lots of choice for gluten free customers - free parking &

room service available-we paid for dinner and it was lovely

there was also an on site gym and a restaurant and parking was free

lack of gym equipment and the prices for food and drink at the bar and restaurant, the lifts were

some issues connecting to the wifi

lost count of how many times i went to the bar for a glass of ice water room was clean and comfy wifi was amazing

price. staff. location. parking.

is no disabled parking at this hotel

nice bar with a pool table downstairs

there s a bar downstairs where you can relax on an evening

parking available comfortable bed good breakfast friendly staff excellent price

make the parking a bit clearer

friendly welcome, easy parking

breakfast cleanliness to a high standard staff make the hotel feel like home perfect secure parking good value

free wifi