were problems connecting to the wifi and i reported this via the app and a bloke came to sort it out within

helpful, our labrador was made welcome, our room was clean and comfortable, we had dinner in the bar area which

good location right next to the a1 m loads of parking and good facilities

staff are great and even gave the kids the time of day

the room was lovely mattress a bit hard for me and my partner but kids were fine with it personal preference

room looked onto laundry trollies

the wifi was really poor

early check in available free of charge, clean rooms, excellent restaurant next door, buffet

wifi signal was amazing & available in the room which was a definite plus

great location with private parking.

great price. didn t use the gym however looked good

as we walked through the doors we felt as home with warm welcome the room was amazing so was the pool and food

no food in bar after 5pm

reception staff always friendly and helpful , great facilties in hotel. parking close to hotel.

to find, easy to park, quick check in/out, bar area good, room clean and tidy, wifi good and easy to connect,

the hotel offers ample parking, friendly staff, and exceptionally comfortable rooms

very friendly staff. comfortable clean rooms. plenty of parking in an excellent location.

was in a great location just off the main road ,and ample parking, just what you need and want rooms were large

couldn’t do enough for us, really professional and great breakfast, really good valve for money

close to facilities and got early check in

there were trolleys of laundry outside the lift shaft and in the corridor pretty much most days

no self laundry facility.

delivery & pick-up of hotel laundry in the hotel car park at 6

like piles of dirty laundry and pillows in corridor when arriving

for key workers (of which i am one) - good car parking, excellent check-in, available facilities (room service

we were rudely awoken both the saturday and sunday mornings to noise from bin wagons at 530am, laundry or delivery

woken up early by their laundry deliveries and loading

was beside the laundry room with staff in and out of there from 7am banging and chatting which woke us up

dirt laundry piled up on floor next lifts on arrival and leaving

all round the shower screen doors hardly opened and bathroom fan made a bad noise - also next to laundry cupboard

the gym and spa facilities were amazing - all staff were very friendly.

and had a fantastic view overlooking newcastle, the hotel facilities where fantastic with a gym and swimming

gym wasn't as good as i expected

finally there was also free wifi

e sauna steam room pool and jacuzzi

loved the stables bar and restaurant.

order for dinner did not reach the kitchen so long wait and slightly chaotic, untrained staff

the room service menu was very comprehensive and didn't disappoint

however the free wifi made up for this

wifi coverage - not great in our rooms

room service was excellent!

all the staff from the manager and reception to the bar tender and maids were so polite and

availability of gluten free and vegetarian options on late room service menu.

catena zapata room it was lovely clean and spacious and the little touch of the prosecco , rose petals and

staff couldn t have been more helpful with check in/check out, room service etc

no water on bedroom, no laundry service, empty mini bar, rooms a little tired

the laundry service was good

no laundry bag in the room, and only one shortbread on the tea tray

room with lovely fresh laundry

a secure wifi connection would be better as oppose to the only unsecured connection, meaning online banking

free wifi

no breakfast

could not get wifi in room?

breakfast was room service due to covid but was on time and very nice

socket in room in far corner advertises a fitness centre - but is very small room with minimal gym

no way of getting the air i needed and it felt a bit stuffy for me also we were going to use the laundry service

also used the gym which was excellent too, had the whole place to ourselves

very modern & staff were lovely. the food was really nice! & the room service was quick

restaurant which you can have for room service

nice little gym too

english breakfast was not the best, bit dried up - expected it to be a better

if i wasn t with kids and had been out partying it wouldn t have been an issue - as it was, it was not

the rooftop bar was an unexpected bonus with the best views over the town and tyne

room service very good

steam room wasn't in use that was a shame but gym and sauna were good and clean

was comfortable to relax after a nice meal and a busy day we also liked the fact that we had a parking space

wifi not great

pet friendly rooms that were easy to access from our car, fantastic breakfast with lots of choice

liked the golf facilities and excellent food

big, comfortable bed. early check in.

great location, staff polite and friendly. good breakfast.

gym looked super impressive

friendly staff and lovely gym

the lady at breakfast who took our room numbers she talked to me and another gentleman about our kids

great bar and staff

staff and laundry

rooms large and clean, swimming pool and spa great, breakfast amazing and location couldn t be

perhaps the spa was a bit noisy as the kids was playing in the pool

pool small

dietary restrictions, and very patient with our wild irish kids from reception, to restaurant to pool all staff

would have liked a laundry service

ac was leaking (was not the rain as was inside the room) and sounded like someone as was doing laundry first

when having breakfast, staff was passing through the dining with dirty laundry on hands that wasn't appropriate

probably is from the laundry but it s not pleasant

had a number of dark hairs on our duvet cover, i imagine they came through the laundry but still a little creepy

desk staff were very nice and helpful when we needed to use the laundry facilities- bonus the machines were free

i liked the fact that they had a guest laundry where you could wash your clothes at no charge

there are laundry facilities available

) the laundry also became out of service (which happens) but there was no other option apart from

the guest laundry seemed to be getting used for staff/hotel use, which wasn t too much of a pain as we had

used the laundry service (we had to clean some clothes, and there were no self service laundries nearby),

every time i went to use it it was being used by staff to transport laundry or cleaning equipment - there were

there was no room service even though it said it was available on the website

i believe it was debbie that assisted me with check in and a glass of wine from room service that i requested

check in at 2 pm and 10 pound per hour for late check out

member of staff was helpful and cheerful though, even non public facing members met in lift with laundry for

checking in staff indifferent, waiting for a lift(they are small), staff went in with an empty laundry trolley

found several items missing, such as the safe, iron and laundry requests

also, the door to the laundry room on floor four where i was staying was frequently open, again showing large

we also noticed when we were leaving that the laundry room was washing sheets bearing in mind the hotel had no

would have loved laundry facilities but that s me just grasping at straws. it s excellent

laundry shot was quite near our room which made a bit of noise

had a room right next to the laundry room or some kind of maintenance room it was noisy all night, feel like

new towels were immediately brought up to my room but it made me suspicious of how detailed thier laundry is

room wasn t ready beds were not made dirty laundry on the floor and a large bag of rubbish in the

staff, clean rooms and laundry, great location just outside train station and in walking distance to city centre

they had same day laundry service

breakfast was amazing and the kids enjoyed it

great use of the gym as well

gym is well equipped

oh, and there was laundry (washer and dryer) in the basement that you could use for free (just provide your

very helpful cleanliness nice warm room nice bar area central location quiet value for money laundry room sausage

laundry room has no venting

security rooms warm and cosy sky sports good selection of beers and wines plenty of hot water laundry good

there is laundry facilities

nowhere to wash clothes. no public laundry.

the staff were amazing and so good with the kids and very patient. the rooms were very clean.

central location reasonable price great breakfast helpful staff allowed an early check in :)

the beds are comfy and kids are happy

breakfast is a necessity for productive day and holiday inn never had failed me

free parking in a secure area next to the pub

location, not walking distance but really convenient location & easy parking etc

the free parking is a huge plus

there s a bar downstairs where you can relax on an evening

polite staff and cosy friendly, good parking great value

however, i think this was simply an allergic reaction to the laundry detergent your hotel uses, which has

lovely rooms, lovely bar area and great, friendly staff.

early check in fee - 40 gym - small accidentally double charged - sorted out but inconvenient

we also loved the robot delivering room service

very friendly staff, spacious rooms and great location for town. nice gym also.

staff and laundry

only tiny, minor thing is that we had trouble in getting hold of room service a couple of times

pizza was only available on room service and wouldn t serve in the bar

i then went up to my room and ordered room service, and i was genuinely blown away by the value for money

bar food was excellent, and staff very polite and attentive

very child and pet friendly too

choice of accommodation each with own style, fully contained kitchen, living area and bathroom

location, plenty of free parking, clean room, comfortably bed, nice hot powerful shower

1 person staying who didn't want to spend a fortune on a room for 1 night, lovely staff meals and breakfast were

log fire and leather sofas to sink into in the bar area

make the parking a bit clearer

wifi code, a toilet that didn't take 20 minutes to fill!

friendly welcome, easy parking

breakfast cleanliness to a high standard staff make the hotel feel like home perfect secure parking good value

quiet clean and safe. good parking.

laundry dotted around the hotel as we were going to our room didn t make a first good impression

t sleep at all due to our room being right next to a large amount of the water pipes used for the laundry

we arrived we needed to request dishwashing liquid and washing powder for the laundry washing machine - there

lovely breakfasts and comfy beds and for the more energetic a smashing wee gym

staff were lovely, great location, lovely breakfast and great late check out time

bed extra comfortable very spacious excellent kitchen facilities

modern, lovely location. the kitchen/ living area and bathroom were spacious and fantastic!

wrong wifi code, tv didn't work, not enough cutlery.

much more space and with a kitchen you can make some tea or coffee or even cook

wifi intermittent

brilliant staff both on reception and in the bar :)

friendly staff. clean quiet hotel. pet friendly.

room service no extra charge

sure whether the hotel was pet friendly but dogs were allowed in the bar and on the seats where food was being

was no room service food on when we got back to the hotel, despite being told from reception we didn't

to reach it you had endless corridors and flights of stairs leading eventually past the laundry rooms to what

small room adjacent to laundry. lots of steps and long corridors.

the room was right by the laundry room and felt like we where down in the cellar

room was open with big pile of dirty laundry outside door had a ring reception to get it taken away -difficult

wifi was a bit problematic but i was told it was an issue that day, rather than an ongoing problem

great location, friendly staff and very accommodating with i asked for a early check in .

golf room was very comfortable with a lovely shower room

lovely clean and well equipped rooms, off road parking and great location

good parking

breakfast was gorgeous, location spot on and there was parking

bar and food areas were spot on and staff pleasant

great location and pet friendly.

huge rooms , great wifi, stunning views

really helpful staff free parking really good leisure club & a seafront location

swimming facilities were fab for the kids, really friendly and helpful staff

a bit noisy during the very early hours as can hear staff wheeling laundry trollies along the

every time they went to toilet and also being woke up as i was placed near the lift and staff/laundry room, when

option for room service and a pub downstairs

early check in comfortable bed. check out 11am. good location for where we needed to go.

hotel and free parking too cracking geordie breakfast also well appointed rooms lovely

i hate to think of all the wasteful laundry that will be needed

the location the inside of the hotel rooms well laid bed , clean linens and laundry bags

to bed there were no pillowcases provided and no towels available for the leisure club due to a laundry problem

wifi should be included in the room rate, i cannot understand why any hotel charges for wifi.

it was all clean nice pool for the kids. big room

to pay by card instead after this we then got our room key to go into a room with a view of the laundry and a

were awoken really early in the morning with the sound of the laundry trolleys being wheeled right outside of

hotel, room was lovely and big, bed was very comfortable, loads of parking, plenty of places to eat and drink

just young kids

& people aren t friendly, the only people i didn t think were friendly were the ones in the pool area it

'overnight' noise from the 'laundry room' could have been suspended for a few hours in order that i could get

it, at that point i noticed an extractor fan above the space, not sure if this was where the laundry was done

they offer room service upon request

wifi very bad and was delivered a newspaper i didn t request and then had to pay for it

nice room comfy bed nice staff good bar food

too hot in the room and the laundry underneath us made a lot of noise during the night

the beds were comfortable and all laundry and towels were like new

an early morning bumming noise like laundry machinery.

what we needed, rooms was very clean and comfortable, breakfast was really good plenty of choice, kids had some

super fast, pet friendly, super clean, bed super comfy, perfect temperature (even for me and i am basically

having towels changed everyday is a nice incentive to reduce the environmental impact of hotel laundry

free parking

continental breakfast was just ok

wifi / phone signal (ee) was not great

room service great