despite multiple attempts, i could never find a dryer that functioned in the guest laundry.

i like the fact there's a free laundry service

it was clean, and the pool, gym (albeit a little small), and laundry room were all good

laundry for free bc the hotel owned by rit and students live in it.

the dryers in the laundry room took several cycles to dry a small load of laundry

i was told the laundry had not been done

the laundry room sucks

first room we had smelled like bar room beer smell

wifi didn't work and they didn't even give the right password, the tv didnt work, poorly patched

to use wifi, breakfast was less than my last stay: no eggs or bacon

upon checkout, i did advise the manager of the laundry list on

previous guest's dirty laundry on floor under nightstand and bed

good staff. good location. a lot of parking space

the room was very comfortable, and clean. very close to parking.

the room has been remodeled clean, comfortable. pet friendly is always a plus for us.

it had 24 hour laundry facilities and the room was spacious

large vehicle parking for people like me who need it, laundry machines for guests, coffee available 24/7 & free

there was no detergent available for the laundry, and the vending machines were always broken

you can do your laundry

the neighbors down the hall were blasting their music with kids crying and mom yelling

clean, comfortable rooms. appreciated the laundry facilities. great breakfast!

picnic area but they allow the pets to poop and pee where the grill is and my children couldn't enjoy that area

it has a gym and a swimming pool the kids will like

breakfast and reception were awesome above what we have gotten at other locations

it has a gym and a swimming pool the kids will like

nice hotel staff, especially the black lady who was working in the kitchen during the breakfast was awesome

the breakfast was so good.

parents let there kids stay in rooms alone, so there were a lot of kids running up and down the halls, knocking

friendly staff, great breakfast options, pool was nice, room was clean and above what i expected

machines on site so i had to go back upstairs grab my keys and leave even though me and my kids just wanted to

the laundry room was also messy

the cost to was clothes and didn't have change machine to get coins to use for laundry

we arrived there was a barefoot woman who looked disheveled carrying laundry in the hall

the laundry room is also shut down

and the laundry room is decent

that's outta there control because of covid an that's not having the bar & restaurant open but other than that

we stayed on a sunday night and the bar was closed which was disappointing.

some furnitures are outdated plus gym need for equipments

parking

i enjoyed the decor, the lobby and bar area were spacious and well appointed

free laundry was really nice as well, especially with 3 kids

free laundry

love being able to do laundry while working out

workout room hours were very limited and was in the same room as the laundry room thus making the room extra

having a complimentary laundry was really appreciated

i got downgraded, the sink leaked, the food services messed my order up, the website states the wifi is free

pool is too out in the open

the location was great. the bar was great. the accommodations were fantastic. had a great time.

-gym was closed for construction

wifi never worked during my 2 night, $350 stay

apparently they were still in the laundry

guest laundry was much appreciated

breakfast was amazing

the cable was great and i was able to connect to wifi and complete my classwork with no issues

one could very easily slip and fall, especially young kids and older senior citizens

wifi worked, the laundry facilities worked, the location is in a plaza with tops and a dollar tree so that was

wifi worked, the laundry facilities worked, the location is in a plaza with tops and a dollar tree

laundry machine broken - ran out of detergent - ran out of quarters at the office - not too clean

the coin-operated laundry and dryer machines are new and clean

no pool towels in the pool room

two bed rooms, sleepsofa, kitchenette, livingrm area and two fullsize bathrooms

fresh fruit & oatmeal are vegan breakfast options

there was no detergent in the laundry room (the machine was out of order) and the staff could not make change

the self serve laundry room didn't wash my clothes

upon arrival in that room, there was dirty laundry hanging from the shower pipe, so, upon notifying the front

i needed quarters for laundry and the hotel had zero (isn't this something you could prepare for, just to be

the room was next to the pool and laundry area we didn't hear any noise.

the pool and throwing up in the garbage can guess we re using used dirty pool towels out of the laundry hamper

didn't like the kids(pre-teens) out in the hallway across from our room banging on the door and wall late at

big pool

the breakfast was delicious overall. the eggs could have been hotter and fresher.

beds, ease of parking with a uhaul and trailer, ease of highway off and on, breakfast offerings were really

in college town, cleanliness, facilities (good laundry- you can treat your college student to a couple of loads

night receptionist signed me up for shuttle at 0645 am

parking

also offer shuttle service

the pool was nice, the rooms clean and bed was comfortable.

laundry can be done on site, which is amazing and free

the towels were obviously washed but they need to do something to reduce static cling in the laundry, or

free guest laundry was clean and incredibly handy

washer and dryer (filter) cleanliness issues in the laundry room?

free laundry facilities

they had a laundry room which we need

amenities great,breakfast,laundry room,work out room

was over the laundry, which was in use at 7 am

self-service laundry and a small fitness center available

breakfast, free parking, helpful front desk staff, laundry room $1

my husband was in the hospital and needed a place to sleep and do laundry

they helped me figure out the laundry room

snow removal @ entrance, on walkways and in parking lot

no loghts in the parking lot a solar power spot light would be awesome

neat, updated rooms. clean smelling and appearance. continental breakfast.

one laundry lady she good help

this place made me and my husband take sheets and take them to the laundry mat and clean them and bring them

laundry facilities on site

the room size the vending area the laundry area

they do have vending machine and a laundry site able for use

location, free parking, bar and restaurant were great

spa is the best in the area

excellent spa

look forward to the spa unfortunately they were booked

at the hotel there was again no information in the room concerning spa facilities nor meal times

there was a smell in the hall when you went to the laundry room

they have on sight laundry washing and drying

services the room the entrances the laundry no ice machine working laundry to expensive animals pooping an peeing

doors did not lock, bugs, shower digusting, smelled like smoke in non-smoking room and filty

hotel corridors & parking lot were full of drug dealers

i had to walk around piles of laundry on the floor when i left

enjoyed the spa and pool area

i hear the pool and hot tub were excellent and breakfast was available in the am

the pool was nice but freezing cold

was useless, wrong room provided, room services that was paid for were not provided nor a refund issued

welcoming and helpful staff; on-site guest laundry; tasty and varied breakfasts; very clean room with plenty of

was really nice to have the kitchenette, pet friendly but clean and quiet, really friendly staff and good

breakfast was great

kids loved the pool

was wonderfully warm, the suite was spacious and clean and we love having the fridge and full kitchen

we had no pillows or bedding for the kids

no breakfast, but a starbucks is conveniently located on the ground floor

supper was good at the bar plenty of food service excellent

the pool was closed.

coffee at the bar was bad.

room was right across from guest laundry so no privacy and large group congregated there at 1 am

breakfast! and laundry services.

everything was fine though laundry long walk from guest room with bags of laundry

permitted early check in. 6th floor head maid nice.

the pool wasn t open on this stay

the friendly staff! rooms were clean and comfortable! kids enjoyed the pool!

great gym. room was good sized. hotel in walking distance to some good restaurants.

hotel was sold out and there were a lot of teens/high school kids d/t a conference and it was very noisy for

pool water was chilly

liked the easy parking and access

comfortable rooms, a wonderful, friendly staff and a fantastic restaurant, char, with a cool bar and comfy booths

lovely rooms and outdoor bar area

nice little pool with windows & sunlight + good gym equipment (though a bit packed/small) used them both

clean, staff was rude especially the room service cleaning staff and bar staff, the lobby stinks bad of marijuana

staff was great from check in to coffee/ bar

the room was exceptional! very spacious and comfortable. i also love the garage parking.

the property is clean, comfortable, and newer. plenty of parking.

fast easy early check in.

free parking

free parking

downstairs restaurant and bar bonus

love that the restaurant and bar are on site and open

complement of modern conveniences seamlessly integrated with old fashioned features such as the fireplace, the

food, gaming locations) -positive customer experience with all staff interactions -delicious room service

fact that i paid full price and was not notified that the pool is closed for a few months and no laundry on site

liked everything was great location staff was great pool and hot tub was excellent

not much for breakfast. same food all week. out of pancake mix the whole week.

breakfast, european style shampoo ( no little bottles for me to hoard), fire pit, comfy bed

the pool was not open which was somewhat important in our choice of this facility, but heh, things

the staff was very friendly and i liked the on-site laundry.

the breakfast was adequate and there's a laundry room which was handy.

this morning when i checked out, 2 housekeepers were hauling a large bin of laundry up the stairs, clearly

free-flowing drain, handy grab bar and soap/shampoo dispensers), good space to set luggage, easy parking,

options very less didn t even have a hot chocolate for kids beds were not comfortable at

for example, we thought we could do laundry ( we were cycling the erie canal so needed to do that

info is only in a welcome email (goodies price list) some you need to ask the staff (how to do laundry)

swimming pool but that s very minor

, which is really cool and made adults behave like kids writing on the boards and taking pictures in the loft

was a little bit hard to find the parking lot and main entrance (parking is in the back)

gave us early check in

we loved to indoor pool and cookies at the front desk were a nice touch

bed was so comfortable. nice pillows! good breakfast , quiet...

pool which was open was very cold

the pool was very chilly so we weren't able to enjoy it.

the laundry room had no locks

very loud noise of laundry machine or heater. cannot go to sleep

laundry was free, but had only one machine and it was already in use while two big laundry baskets

i've been taking my kids and grankids here for many years but next year we will try somewhere different

clean , comfortable and a great breakfast in the morning

parking

there is a snack bar but it was pricey

the hotel staff was very friendly and the hotel was very clean. breakfast was great.

did not use pool this visit

we also enjoyed the bar area for an evening cocktail and the roominess of the breakfast room

one does not have free laundry like the other home2 suites in the rochester area

it offers many amenities: gym, pool, laundry facilities, fire pit , grilling area and awesome breakfasts every

beds were hard and the kids were terribly loud

breakfast could of had more variety

my kids loved the waffles

pet friendly, handicap friendly, very clean, good breakfast

breakfast super friendly staff

there is available parking

breakfast. no one from staff brings another food. no one cares about you

pet fee for one night at $75 was more than i expected and i don't remember seeing it on their page

laundry machines was only $1 to use, and they provided complimentary detergent

the last day there i went in the jacuzzi changed clothes and wanted to wash my laundry plus wet bathing suit

loved the breakfast and accessto pool. front desk staff helpful when needing the laundry.

problem we had was a group of unsupervised kids in the pool

kids were really excited about the pool but it was tiny and didn’t look very clean

they are doing construction and renovations so. at night there are no parking spots.

the pool & hot tub was awesome! it was very clean. the room was also very clean. it was quiet

parking area, roomy and comfortable room

pool was crowded with kids

everything. especially the pool/hot tub. and the basketball court

hot water in shower in no sink hot water no laundry hot water no kind of refund or comp for next stay nothing

room quality and great breakfast.

breakfast was good and the location was very convenient for me as well.

good parking and easy to find.

nice staff.. good breakfast...clean rm....

the pool was heated, the gym was clean, and the laundry facilities were readily available for use

having to do laundry outside the roon

staff was pleasant and friendly, the breakfast was wonderful and room was roomy.

comfy beds and great location! friendly staff and great breakfast

the rooms is also nice fit for us as it had a separate room for kids to sleep

in which she finally gave me a laundry bag

way to parking lot if handicap spaces are all full

we were 2 adults, 3 kids

nice pool and hot tub

desk was sweet and knowledgeable , the vibe was great , the pool was amazing and the hot tub the kids enjoyed

alarm woke us up on sunday morning (smoke was detected in the laundry room but the alarm was rung by the fire

lovely inn in a very leafy area that was very quiet. large rooms nicely decorated. easy parking.

there was kids running up and down the hallway at night and banging on the doors

gym wasn't cold enough and there weren't any cups for the water dispenser

luckily i noticed the sign at the end of their parking lot

the is a laundry room and price is great

smell of cleaners or laundry detergent was stronger than i like, and the air was a bit stuffy

be nice to have tv in laundry room

i asked if i could have an extra blanket and was told no it's laundry day

would recommend this hotel but would recommend staying away from room 115 as it was adjecent to laundry room

pool and spa tub are not up and running yet, however it doesn't say that anywhere online and i

the pool was cool, but the hot tub was amazing!

no more hot breakfast... but certain that is no fault of theirs... most likely covid.

needed a night out of the house and the kids really wanted to swim

the pool is nice (even though we didn't use it because we were already in town for a swim meet)

no laundry bag

were very nice laundry room was nice to have , especially during a longer road trip , it is nice to be able to

no wifi

wifi easy access, parking plentiful & easy access

the breakfast was very good

the breakfast and guest laundry

no guest laundry facility on-site

very clean and late check out when needed.

breakfast was good from a variety standpoint however the quality as in taste of the breakfast

everything was clean and beautiful. bed super comfy! breakfast,pool and gym a+! staff amazing!!

entering the parking lot is dangerous, no left turn lane against two lanes of traffic and an unnecessary speed

parking was very convenient

pool was very nice and clean

elevator, the person at the desk gave us no information as to how to find out room, where the wifi password was

parking lot was well plowed

laundry on site made things easier as well

to get in and out of parking lot

the pool was finally open! breakfast was delicious

sidewalks and parking lot in some areas were not clear of snow and ice

we were hoping after a long day of business traveling the pool would be open - we arrived at 9pm