laundry on site made things easier as well

fantastic facility, we even used the pool while it was snowing outside!

enjoyed the gym, pool and complimentary breakfast.

parking....someone in a utility truck took up 6 parking spaces instead of parking in the circle

large room, good breakfast nd resonable price

my husband was in the hospital and needed a place to sleep and do laundry

they helped me figure out the laundry room

snow removal @ entrance, on walkways and in parking lot

pet friendly

clean, has a decent breakfast, convenient.

it offers many amenities: gym, pool, laundry facilities, fire pit , grilling area and awesome breakfasts every

one does not have free laundry like the other home2 suites in the rochester area

clean.great breakfast options, except for only skim milk or 1%.next to bjs

breakfast could of had more variety

no pastries offered at breakfast but that is so minor

in which she finally gave me a laundry bag

pool

too many kids in the hot tub, we couldn't enjoy or relax at all!!

love the room,pool and jacuzzi

a sign for the gym would be helpful, as there was none and it was located below the

love the pool area,

they are doing construction and renovations so. at night there are no parking spots.

the pool and hot tub was amazing

pool was crowded with kids

breakfast

the last day there i went in the jacuzzi changed clothes and wanted to wash my laundry plus wet bathing suit

laundry machines was only $1 to use, and they provided complimentary detergent

loved the breakfast and accessto pool. front desk staff helpful when needing the laundry.

i kept going into the og parking lot and felt like i was riding around in circles

kids however loved it

be nice to have tv in laundry room

had larger vehicle parking at rear of property. multiple machines in laundry room.

would recommend this hotel but would recommend staying away from room 115 as it was adjecent to laundry room

smell of cleaners or laundry detergent was stronger than i like, and the air was a bit stuffy

cleaning staff very helpful and polite. the laundry room was very nice.

having to do laundry outside the roon

the pool was heated, the gym was clean, and the laundry facilities were readily available for use

my kids were very excited for the pool and were upset that we couldn’t do any swimming due to the

clean, weel stocked kitchen and bath

my kids and i went there to spend a night away from home where they could swim

alarm woke us up on sunday morning (smoke was detected in the laundry room but the alarm was rung by the fire

excellent lobby buffet breakfast.

very clean enjoyed pool '' and delicious fresh breakfast

the pillows and free coffee. the gym is nice too.

awesome pool and jacuzzi

hot water in shower in no sink hot water no laundry hot water no kind of refund or comp for next stay nothing

room, comfortable mattresses, dove toiletries, great breakfast (loved the chobani yogurt), ample parking

breakfast in the morning was very good

clean, helpful staff, good breakfast.

no microwave in the kitchen area (they have packaged oatmeal downstairs but no microwave for me to have it with

this place made me and my husband take sheets and take them to the laundry mat and clean them and bring them

had a over priced vending machine and laundry on sight

a whole family of five who appeared to be living there coming down the stairs with a huge this of laundry

laundry and they hold your luggage for up to 24 hours after checkout which is very

one laundry lady she good help

the towels were obviously washed but they need to do something to reduce static cling in the laundry, or

laundry can be done on site, which is amazing and free

free guest laundry was clean and incredibly handy

washer and dryer (filter) cleanliness issues in the laundry room?

laundry machine broke for a while.

breakfast! and laundry services.

everything was fine though laundry long walk from guest room with bags of laundry

room was right across from guest laundry so no privacy and large group congregated there at 1 am

permitted early check in. 6th floor head maid nice.

there’s no free breakfast

my kids enjoyed the

thought room came with breakfast. it didn’t. buffet a bit expense for what was offered.

bar and restaurant areas had a great atmosphere

i loved the gym, very clean

it was due to covid, it was still disappointing that there was no restaurant or bar open

i asked for room service 3 times

floor, the tv did not work, there were fake eyelashes and hair balls on the extra blanket that my kids were

pool was a bit too cold

we even used the pool

wifi worked, the laundry facilities worked, the location is in a plaza with tops and a dollar tree so that was

wifi worked, the laundry facilities worked, the location is in a plaza with tops and a dollar tree

in college town, cleanliness, facilities (good laundry- you can treat your college student to a couple of loads

staff and helpful shuttle service to university of rochester athletic facilities - gym

great hotel clean and well presented friendly staff dog friendly! great location easy parking

parking

location was excellent. free parking also very convenient. loved the fire pit outside.

) and cozy fireplace were a total surprise

the beautiful interior of this old building and the bar area was also very nice

plenty of parking and easy access in and out of the building

the rooms are all different, it would be nice to be given a choice: shower, bath, fireplace, kitchen

fireplace and soaking tub wear very nice touches

the pool and throwing up in the garbage can guess we re using used dirty pool towels out of the laundry hamper

the breakfast is so good

pool breakfast gym location

breakfast and clean, easy parking and great desk with comfy chair for remote work on a laptop

breakfast included, pool, gym

parking-facility; location of the hotel in proximity to the city-center as well as some of the most

free shuttle to our event

the front desk agent named desirae was very nice & personable, she offered a shuttle service for the event my

it was clean and beautiful and the staff were amazing! loved the bar area!

staff was great from check in to coffee/ bar

the room was next to the pool and laundry area we didn't hear any noise.

the self serve laundry room didn't wash my clothes

i needed quarters for laundry and the hotel had zero (isn't this something you could prepare for, just to be

there was no detergent in the laundry room (the machine was out of order) and the staff could not make change

room we were assigned to you was dirty in the bathroom, tv didn't work, laundry room with loud music was next

i was told the laundry had not been done

the laundry room sucks

wifi didn't work and they didn't even give the right password, the tv didnt work, poorly patched

wifi was free though unsecured, and enough outlets for our needs

the free wifi did not work

the spa wasn t up and running

great staff ..great location ..nice gym

we ordered omlettes for room service and they came fast and were delicious

would have been perfect if they offered room service

convenient location. spacious rooms. wonderful fitness center. ample off street parking.

for example, we thought we could do laundry ( we were cycling the erie canal so needed to do that

info is only in a welcome email (goodies price list) some you need to ask the staff (how to do laundry)

beautiful room and interesting hallways. great location with easy parking

was a little bit hard to find the parking lot and main entrance (parking is in the back)

no pool. but that wasn t a big deal.

more lighting in the parking lot

friendly, quiet, great value, pet-friendly, convenient to shopping and dining, plentiful free breakfast

the breakfast. hotel employee for the sunday breakfast was awesome.

wifi didn't work refrigerator did get things cold and no smart tv

pet friendly, handicap friendly, very clean, good breakfast

loud music in the parking lot

location!! great pool great breakfast! really great linens!!

the pool!!! my girls loved it!

the cleanliness of the property left much to be desired, and the room service was disappointingly infrequent

it was comfortable, breakfast was great as well as the bar and dinner

clean, comfortable rooms. appreciated the laundry facilities. great breakfast!

burned the eyes and kids couldn’t stand it for very long

bed was very comfortable, the full kitchen was quite handy, the location was incredibly handy to whatever we

hotel is dirty charge 75$ per night for a pet!!!!

the kids ran the hallways all night long

apparently they were still in the laundry

guest laundry was much appreciated

parking. too many construction vehicles taking up parking spots.

loved breakfast

a group of kids was staying there and i'm willing to bet one of them pulled the fire alarm

free laundry was really nice as well, especially with 3 kids

free laundry

love being able to do laundry while working out

full kitchen stocked well with dishes, laundry facility was nice, bed comfortable,

workout room hours were very limited and was in the same room as the laundry room thus making the room extra

got a little loud in the atrium the first evening, first w the kids at the pool yelling then with a huge group

the atrium and free parking

were out of control kids running up and down our balcony outside our room until midnight

the indoor pool

pool was small and in an open area.

common areas, hallways, elevator, entrance/exit doors and laundry room need constant cleaning/disinfectant,

the laundry room is also shut down

and the laundry room is decent

we arrived there was a barefoot woman who looked disheveled carrying laundry in the hall

the laundry room was also messy

but the bathroom was not ( i later found that the front desk staff were cleaning the rooms/ doing laundry as a

and guest laundry, which were features i purposely chose this hotel for, we're not operational and this was

bugs from spiders to other crawling bugs the blanket was dirty so i gave it to housekeeping for laundry on my

the gym and laundry are being renovated

breakfast and paraking aone would've made me give 5 stars but it was truly a comfort inn with laundry, gym,

flies in the room were a result of food trash not being removed in the second floor laundry

in wasn't on time, laundry room wasn't stocked, dryer didn't work, toilet seat didn't stay in the toilet,

had to dry off with our tshirts and bring home a bunch of wet laundry

big parking a lot for the truck and trailer

arrived hungry and picked bc kids wanted a pool

guy who checked us in looked like he smoked pot all day, grabbed a tee-shirt out of the dirty laundry and rode

pool was down for maintenance and cleaning person was outside my door cleaning room across the way

parking was easy and plentiful

my kids and i love the breakfast choices

like the kids that were running up and down the hallway at all hours of the night

the laundry room was across from us and very noisy during the night

value, clean, excellent bed, value priced laundry, good breakfast, nice carpet, safe area, near parks and lakes

loved the fitness room

location to access casino/concert and easy on/easy off from thruway

the kids didn't mind the other bed

plastic laundry bag, pillows were good, not great

and i had to ask for laundry bags for dirty

everything was fantasticud83dude04ud83dude00 i stay there allot with my wife and kids

left a day early, it was due to the kids running around, up and down the hallway

could use additional breakfast options

laundry machine broken - ran out of detergent - ran out of quarters at the office - not too clean

the coin-operated laundry and dryer machines are new and clean

staff was super nice. pool was clean. breakfast was good. great stay for an affordable price.

hotel pool was cold despite being advertised as heated

we were told at 8:45 by kitchen staff that no more meat selections would be prepared or coming out of the

bolt lock on my door did not lock and they need a change machine for the laundry room or at least allow you to

renovation of guest laundry facilities, general upkeep of building interior not that great

the laundry lady i met in the hall was kind as well

laundry was broken

park and that the lady that does the breakfast went out her way to make sure i had quarters for laundry i am

only one laundry machine

self-service laundry and a small fitness center available

amenities great,breakfast,laundry room,work out room

breakfast, free parking, helpful front desk staff, laundry room $1

they had a laundry room which we need