moved to upstairs room which smelled ok but i think was under the laundry room or something because there was

i was on the bottom floor and the corridor stunk of dirty laundry - awful

wifi was very weak

room was clean, spacious and cosy. we really liked the late check out.

good parking, excellent restaurant and bar

noisy in the morning possibly from the laundry but i think our room was close and the window was open, as the

the hotel and restaurant is dog friendly which is so helpful to pet owners

breakfast was not to the kids taste.

very good breakfast and evening meal room service

a dislike, but something people have to consider these days when selecting a place to stay: an ev charge point

accommodated my request for a higher floor, everything was perfect and the rooms are stunning, spacious and

views from bar/breakfast room of golf course

the availability of parking was great, as were the location and views

choice of breakfast menu catering for all needs including vegetarian , good spa pool and gym facilities

running our pub what a gem great rooms and we where only in a economy room pool jacuzzi sauna gym spot on

the cleanest - grime around bathroom tiles no wifi in studio i stayed in

wifi u useable

room service was late, some of the food cold, some food undercooked.

the bar area is a tad small but that is really it!

i was in a room above reception / the bar which was a bit noisy later on but this had already been pointed out

it has everything you need from a gym to a pool table.

the restaurant was full and couldn't seat me so asked for room service

free parking, good room size and room rate. very polite staff. exceptionally attentive.

to visit family, great to have a brilliant family room which was 30 seconds away from the pool which the kids

by a lot of builders so parking can be a bit tricky but there is a quiet overflow area to the

the room was located in the basement opposite the laundry room

was not an in-house laundry room, and the usual warmth of a country house hotel was somewhat muted

there was plenty room for parking and the grounds were beautiful

wifi did not work in. room i was in room 28

this last trip i tried the new house burger for my room service dinner

kitchen would not answer even when it was within opening hours so room service was none existent

wifi not good as a business user, struggled with emails.. not the end of the world..

easy parking good location clean tidy and bar got a lot to do

good food options loads of sport screens and great busy spa and gym

the pub should have some food available for kids if they advertise as family friendly hotel

wifi also good

noise of kids on lobby

the facilities are fantastic in the spa, pool area is clean and i saw members of staff checking the pool water

en-suite with elemis products & water for each every day, a sense of calm throughout, blue badge parking opposite

no kids activities

parking on site and very nice grounds

we didn't use the bar or restaurant but it's looked good as did the

t work in our first room & no phone in the second room so had to go up & down the stairs to order room service

plenty of good parking

great location, plenty of parking, helpful friendly staff.

laundry was crisp and fresh

i had free wifi which helped me with my work

comfortable larger rooms with great staff and 24/7 bar option. had a fan in the room!!!!

bar was very comfortable and the evening meal on the first night was exceptional, really good

wifi didn't work in the room

in the bar compared to a lot of places really exhausting steps if you are disabled no

couldn't stay the whole evening due to an emergency but we had a fantastic time in the bar with really welcoming

access with small kids and rooms were small

there's a lovely little bar downstairs for a drink in the evening

i am a thirty seven year old woman with three kids and was visiting a friend nearby

track windy road is shared with golf course traffic

would have been a good idea to have a room service menu not enough parking

to get wifi on iphones and very bad tv reception in the bedroom breakfast could have been better presented

room service available, breakfast was nice and served from an early time

would be perfect if they recommissioned their spa and pool facilities - when i want these, i stay elsewhere

free parking

the secure parking is brilliant and the breakfast is lovely

breakfast was fab, hotel cozy warm, hot powerful shower, clean, with secure parking

it's every friendly place to be in and good for value of money aprt from a drink in the bar tho

wifi and excellent cooked full english breakfast

wifi was just ok but not perfect

- friendly, approachable staff - lovely breakfast - clean, comfy rooms

we were told that due to covid we would have to have a continental breakfast due to the kitchen needing to be

car park very accessible late check out arranged very promptly and no extra charge

exceptional breakfast in the penny farthing over the road

we looked out into trolleys of laundry

then i was woken at 05:00am by the laundry truck collecting crates outside my window

there was housekeeping laundry all through the halls, at 2pm i would have thought that a linen porter would

lovely design, free parking and really lovely and helpful staff!

didn t have breakfast

they need to change where they store their laundry or use a different laundry service

room service was very polite and

lovely bar area, the room was spacious and comfy

great room service

it said stocked mini bar in executive room this was not the case

the price is excellent for such an amazing hotel, the reason i booked this hotel was because it's pet friendly

central location. car park close by - 15 / day. big comfortable room. pet friendly.

turned out it was (obviously knowingly) next to a long-stay family with kids, with other long-stay families in

noisy kids running about on 2nd night outside the rooms

also told me he would charge for early check in even though you had a ton of rooms available and it was 40

loud noise at 5am laundry being collected/ delivered for 2 hours!

truly pet friendly, good location

a huge selection at breakfast and again the staff were at hand to help and very friendly

pool was fun for the kids

breakfast was excellent and the swimming pool superb

a pijama set went missing the last day, most likely got mixed with linen that was sent to laundry

good sized room with everything, nice spa area pool ect, lovely staff, breakfast, location

pet friendly room pet amenities well appointed hotel bright and clean great bathroom wonderful

the wifi in the room was very good

comfy beds, nice locations, really good breakfast , spa is brilliant

no real window; would have liked access to laundry facilities.

a number of encounters with the reception staff (recommendations, directions, transit assistance, laundry, etc

the cleaning company who does their laundry put a few holes in one of my shirts

nic breakfast and gym was so

thing could improve is the room service

were a bit tired and noisy during the night with laundry pick ups and bottle banks being

tiny negative, but only hotel i’ve been to that does not have any kids tv channels.

wifi signal is excellent and the speed is very good

it featured a master double bed for us and a comfortable foldable double for the kids

car parking wasn t included as expected and no one told us about the wifi

also found a hair dryer and a laundry bag which you can order service for

no laundry service

the hydrotherapy at the spa was a nice affordable option and i was happy to have laundry service i enjoyed the

faced a rather industrial back-end of the building and a large truck was there every night for laundry

room was great, gym well equipped, sumptuous breakfast and friendly staff

of laundry in the corridors trays with plates and food outside rooms and lifts they were there for a

disappointed that we had laundry bags outside our hotel room on arrival

no laundry bag or explanation of this service

was limited i had to squeeze into a space after moving cages of laundry out of the way

corridors full of laundry bags

my room was right next to the laundry cupboard so was woken early

no laundry service

breakfast was good value for money

breakfast was good, close to train station & all the action

staff are excellent from check in to bar service a young team who are very friendly, professional and engaging

only issue we had was we needed to do laundry after traveling for two weeks, and the hotel laundry prices were

very small gym and no pool

i look forward to using the refurbished gym.

think it s over priced also, we were advised to get two standard rooms so we could fit the kids in, but when

the staff, particularly tharushi and lucas at the front desk and camerun at the bar and restaurant, were

have been cleaner, there was always rubbish, laundry and plates in the corridors, the food service couldn't cope

dirty laundry was left in a pile outside our room

swimming pool and spa area, delicious breakfast and room service, comfy and spacious rooms

room service was prompt

i didn t use the restaurant but i did order room service and it was easy, quick and delicious

lift wasn t working and when we first arrived the house keeper was chucking laundry down the stairs and it

location and pet friendly

lovely room. lovely breakfast. great location

not impressed with the people next door to me with all their shouting and kids screaming at the top of their

very nice staff and good to see pet friendly

there was a laundry room with washer and dryer which we could use free of charge

social hour was great, rooms were fantastic and add bonus was the free laundry

having the opportunity to do your laundry for free is also a great advantage

in the hotel there's also a laundry, lounge area, meeting rooms, small gym, 'social meeting' for an hour on

there s also a laundry room in the building, which is super convenient

i love the older touch to the hotel, our room was absolutely beautiful with the added extra of a spa bath

wifi or lack of it

room, surroundings area, free parking, breakfast.

i then opted for the bed to have some petals and 2 towels folded nicely into swans so it looked romantic for

only negativity and it's not that bad.. not enough bar staff

messy changing rooms by the spa, full of wet towels, and laundry, pool was on the cold side

wifi in the room was poor, very slow

hotel, great they allow a pet - breakfast included but didn't take as mum offered - you can't say no eh

wifi great too

the extra big bed was comfy, pool area was amazing and the spa treatment was fantastic

loved that we could do laundry on site in the coin-operated machines available - this was a huge bonus for us

there was a laundry room available for guest usage with 2 automatic washing machines and 2 tumble dryers

dryer broken, but i'm grateful they had laundry on site

the self service laundry was a great bonus

good to have laundry facilities on site

room service was expensive and getting some laundry done was extremely expensive

there wasn t a laundry bag or even a pen

from welcoming staff booking us in to the bar staff and room service staff were all very friendly

pulled out all the stops for our anniversary, with decorations and petals in the room and a cake,will be staying

time limits to go into the pool facilities with children should be longer.

weak wifi

i couldn't get connected to the wifi but didn't try many times.

kids playing just outside are a bit noisy but aren't all kids

bar and quality of breakfast

no wifi