leaving and no robes to use to and from the pool

really nice room (albeit slightly dated) with a view over the golf course

was unable to get any wifi reception in our room, not sure didn't bother to investigate

comfortable, breakfast was lovely, everything you could need was available, i didn't use the spa but friends

happy about location, ease of parking, restaurant and friendly staff

the room was located in the basement opposite the laundry room

was not an in-house laundry room, and the usual warmth of a country house hotel was somewhat muted

gym could be in better condition but it served my needs so certainly nothing major and in no way

lovely location and staff excellent- breakfast delicious

room was a little small, and the gym is a separate building

slight lack of choice for breakfast, it was just usual fried breakfast

they also manned the bar and were very chatty, helpful

me & my kids had a fantastic time and happy with our stay and the kids loved the place

room was clean and comfortable, the rooms have plenty of toiletries if you forget yours plenty of parking

sitting area when having breakfast is small ,if you could improve on that .

kids loved having access to the pool and we managed to use the pool 3 times over the weekend

compliments to the chef and the gentleman behind the bar who made us feel very welcomed

i loved the breakfast, was delicious

children loved it! swimming pool!

hotel staff and manager did their level best serving limited good menu to room and allow the bar to be open

parking on site and very nice grounds

plenty of parking

restaurant was closed (due to covid) but room service was available

t work in our first room & no phone in the second room so had to go up & down the stairs to order room service

welcoming staff hotel was warm and comfortable with ample parking and good wifi and well stocked

there was housekeeping laundry all through the halls, at 2pm i would have thought that a linen porter would

we looked out into trolleys of laundry

then i was woken at 05:00am by the laundry truck collecting crates outside my window

nice hotel, good wifi signal, clean and confortable room, good location, wide parking even if with extra cost

spacious rooms, great value for money, lovely breakfast, staff were great, beds

opportunity to have room service meals if required we will be back again when fully open to enjoy all the

also the room was over the restaurant and kitchen and there was quite a bit of noise but overall we really

the first night was very very noisey and the kids were running up and down the corridor

good food options loads of sport screens and great busy spa and gym

busy swimming pool

could have been better communication in the rooms of how the covid room service/laundry worked

very clean and comfy rooms. bar meal was delicious and breakfast. staff were excellent!

plenty of parking close to entrance

could have been better communication in the rooms of how the covid room service/laundry worked

the restaurants were first class with the main restaurant offering breakfast and other meals, and the lounge

ordered a room service and specifically mentioned not to do it in my absence but the room service team

i could not get food from the restaurant or even a sandwich from room service as the kitchen was closed

free wifi via the tv.

were clean, big window, sustainability conscience, nice breakfast and lounge, pleased they had a gym (need to

good wifi and central location

i went to the floor above but there was no laundry or maintenance room there

fairly priced, great location, spotlessly clean, with wifi, free parking and an excellent breakfast

great location with parking on site. large room and en-suite which was exceptionally clean.

it was ideal for the purpose of one night and staff very friendly car parking fine

wifi and other things

noisy in the morning possibly from the laundry but i think our room was close and the window was open, as the

took our dog as it's pet friendly

easy parking and good value and a brilliant location for the mountains

parking was plentiful

food excellent, unlimited lovely coffee at breakfast, comfy bed, clean room, lots of safe car parking, very

an added bonus of free wifi and secure entry was welcome

poor room,poor service, poor wifi, poor communication.

no info about the wifi in the room

absence of microwave or kitchen

upgraded to double bed room. receptionist polite and pleasant. wifi codes available on request.

corridors full of laundry bags

noise lift during the night, dusty shelves in the room, dirty laundry bags left outside the room door on the

the room maid has removed the pillow case from my own pillow which is now in some outsourced laundry company

was limited i had to squeeze into a space after moving cages of laundry out of the way

disappointed that we had laundry bags outside our hotel room on arrival

a pijama set went missing the last day, most likely got mixed with linen that was sent to laundry

fabulous room, comfortable, clean, lots of extras , great size , amazing breakfast and lovely pool and great

staff very accommodating and friendly great facilities gym and massage was amazing very close to high

10 per breakfast. wifi didn't work

the main restaurant looked a bit tired but the bar area was lovely.

loud noise at 5am laundry being collected/ delivered for 2 hours!

kids loved the pool and staff were lovely

gym and swimming pool were

best shower ever, excellent breakfast and the standard if hospitality was incredibly high!!

room service and breakfast to room available

were a bit tired and noisy during the night with laundry pick ups and bottle banks being

wifi very slow & when they say king bed they mean 2 singles put

room service wasn t that great in terms of food standard (avoid the brie ciabatta but pizza was

tiny negative, but only hotel i’ve been to that does not have any kids tv channels.

location suite ideal for family , especially as the kids had their own tv staff very helpful all day and

the cleaning company who does their laundry put a few holes in one of my shirts

a number of encounters with the reception staff (recommendations, directions, transit assistance, laundry, etc

no real window; would have liked access to laundry facilities.

it has a lovely bar and the breakfast was tasty plenty of choice

big points that i got the chance to have room service, i like that i get the the chance to eat in my room

kids toys on staircase and playing on the stairs

comfortable bar and lounge

decorated room was big and very clean and warm equipped with all we needed staff very pleasant room service was

wifi was hopeless in the room, i had to go to the lobby to get it

my kids being with us

they need to change where they store their laundry or use a different laundry service

service and breakfast

wifi a bit slow to respond

only slight criticism would be that it took too long to get enough staff on the bar resulting in long lines but

room service

the hydrotherapy at the spa was a nice affordable option and i was happy to have laundry service i enjoyed the

also found a hair dryer and a laundry bag which you can order service for

faced a rather industrial back-end of the building and a large truck was there every night for laundry

no laundry service

pillows and bedding were lovely. bathroom was good as the shower pressure was good. wifi worked.

only issue we had was we needed to do laundry after traveling for two weeks, and the hotel laundry prices were

i liked that my room was cleaned every day. the gym is comfortable. the staff is polite.

the wifi kept dropping

very small gym and no pool

mini gym was very handy

have been cleaner, there was always rubbish, laundry and plates in the corridors, the food service couldn't cope

dirty laundry was left in a pile outside our room

loved the room service

under the shower door and by the kitchen appliances not the cleanest

clean. convenient. swimming pool and spa were good. breakfast was good.

no laundry service

my room was right next to the laundry cupboard so was woken early

room overlooked the railway line so the kids enjoyed watching the trains but the glazing was fab and we weren

staff very friendly,kids loved the family room with the bunk beds

sleeperz always friendly staff this time allowing us to check in half hour early and checking for late check

lift wasn t working and when we first arrived the house keeper was chucking laundry down the stairs and it

great location. good to have parking and an ev charger on site.

room was very comfortable. breakfast was lovely. quiet location.

staff are fantastic especially lisa at breakfast

me that there was no cost for my pet originally, but then told me that there was actually a fee to be paid

the gym is just right for a simple work out and the laundry facilities are great too

guest's happy hour guest's laundry facilities in room were good

having the opportunity to do your laundry for free is also a great advantage

there was a laundry room with washer and dryer which we could use free of charge

are great and very convenient for anyone on a long term travel, as it s difficult to find laundry access etc

noise from laundry (?) at night, low level but continuous dog poo bin needed

room must be above the laundry woken both nights as washing machine noise on a fast spin

on the first evening we had to have room service because of high winds and rain closed the outside marquee

excellent room service for breakfast - ordered one day and arrived both mornings of the stay

there was a nice selection for breakfast, and the parking was easy

to come back twice just because they messed up the card number and online it said they offered laundry services

whats more reception offers a lounge to wait for the kids whilst they get ready, coffee, or even something

were no noisy kids running up and down the corridor this time for most of the night

bar available with reasonable prices

we got the last room in the corridor and the wifi does not work there.

there was a laundry room available for guest usage with 2 automatic washing machines and 2 tumble dryers

and best of all, a coin operated laundry on the second floor

loved that we could do laundry on site in the coin-operated machines available - this was a huge bonus for us

guest laundry room was very handy

dryer machines in the laundry room are out of order, and i couldn't do my laundry.

there wasn t a laundry bag or even a pen

room service was expensive and getting some laundry done was extremely expensive

would prefer the spa without lots of kids in it

from welcoming staff booking us in to the bar staff and room service staff were all very friendly

the kids had great fun in the pool

poor wifi service mold in showers

and that's just one thing to do with the kids

lot's on offer to do, breakfast was excellent and beautiful spots to enjoy drinks from whichever bar you went

parking used to be free now 15 to stay in underground car park and 5 off site with shuttle bus (needs to be

hotel is amazing, the jacuzzi, the swimming pool, the breakfast and decorations absolutely amazing

changing room other guests had left their used towels on the benches and chairs i didn't notice a laundry bin

didn t provide bath robes, laundry bags or hand cream in the rooms

coffee, mini bar, laundry etc

never seen cleaners and dirty laundry on other visits in the corridor not a good impression

facilities, especially gym and spa

very friendly and helpful staff, superb food, exceptional choice for breakfast

not access wifi and told by night order there is no password when the site clearly adjed for one

hotel was great we tried swimming was ok gym.very basic but is ok

lovely hotel, lovely staff. stayed as part of a golf trip & had a great 2 nights stay.

the room service food was amazing

base for where i was working for the week; clean, new facilities, good food at breakfast+dinner, friendly staff

the location to the icc room was clean and very comfortable shower amazing with elemis products bar was well

fantastic facility with great bar selection and beautiful food

perfect live entertainment bar area clean friendly staff

newport building so very smart. small gym. decent rooms

however the room was noisy (room 4127) as it sounded as if we were next to the laundry room or some sort of

great breakfast, nice room

was great and the activities for the kids over easter were brilliant

room service available up until late easy check

lovely spacious ambience in the main reception and bar areas, beautiful gardens, lovely rooms.

moved to upstairs room which smelled ok but i think was under the laundry room or something because there was

i was on the bottom floor and the corridor stunk of dirty laundry - awful

the reception staff were lovely, and we had a nightcap at the bar on our way back from the event, sneaking a

gym - always important as i don't get enough time to use my own

excellent room service (had one meal in our

good wifi and easy ample parking

no room service, could get food when we arrived at 4pm and couldn t get a drink at 11.15

we ate our evening meal in the bar area as the restaurant was fully booked

parking area has been moved a bit further from the hotel that it was when we first went there,

outdoor parking area

place, good parking

quiet, peaceful location, plenty of parking, great selection of tasty, quality food for breakfast

i liked everything about my stay. spa and pool facilities were excellent.

the bed was extremely comfy and the pool facilities were great

a rich choice of food for breakfast

location good for celtic manor golf, and the amenities of cardiff are a short drive away

stopped here a few times whilst playing golf at celtic manor, each time has been great

breakfast was excellent

could hear people walking around in the room above, in fact the ceiling was shaking when kids were running

really enjoyed the room and the spa bath really made the evening more enjoyable and a super comfy bed, such a

price, location, parking, and friendliness of staff

parking

staff were lovely and helpful and very nice to the kids

it's a b&b hotel, so no lunch or evening food but they are just having a bar installed

tea making facilities in the room, good wifi, and best of all very comfortable bed