wifi didn't work in the annexe. i had to switch it off on my phone to send and receive emails

room service was lovely meal

the breakfast across the road ( literally) was beautiful and cooked to order perfectly ud83dudc4c parking provided

free car parking

brilliant breakfast, having to cross the road is so ok on a fine weather day

size of the bed, the breakfast was fantastic and very quick the shuttle bus back and for to the wedding

noise of kids on lobby

rooms tired some staff in bar seems bored and tired too reception staff lovely

room service could be better food, i was expecting homemade onion rings but was ok

excellent breakfast, very good choice, staff regularly offered top ups or coffee/tea

need more on room service menu and definitely don t stop room service at 9 pm

two minor gripes poor wifi in my room and pillows a little hard for my tastes

wifi signal a bit poor in room if you are relying on it

ample parking and very pleasant location

of check in and bar staff

parking is limited

rooms a bit dated, thin walls, parking a challenge when wedding are on.

how welcoming the staff were and how pet friendly it was

they also claim to have high speed wifi which they advertise on their booking sites, they fail to mention

breakfast excellent with plenty of choice

messy changing rooms by the spa, full of wet towels, and laundry, pool was on the cold side

wifi kept dropping out which was frustrating

really nice little gym and pool

we had room service which was very quick and staff very helpful but the food was seriously lacking

loved the space in the room,, it was so hot but the staff brought me an extra fan, room service was amazing,

beautiful room and so clean and comfortable, food in the bar was stunning

a little disappointed that in the photos it looks like it has a fully working kitchen area , on arrival we were

the breakfast was included

parking was a little tight as you entered but that was about it

wifi in the garden room was non existent a very weak signal (upstairs) and the hot water took ages

kids love the fairy tale vibes

wifi spotty, and no air con, not a big deal

we used room service which was very easy and quick

food,breakfast, lovely plus pet friendly great

did request the swans and petals on bed as the pictures online showed but this wasn t done but not a big deal

spacious room, nice breakfast, great pool area

kids loved having access to the pool and we managed to use the pool 3 times over the weekend

amazing pool and gym facilities

were quiet, great black out blinds, bathroom kept really clean, staff friendly, very happy with kids eat free

location for cardiff easy bus to cardiff saving expensive car parking , access to m4 made easy to visit othe

good food options loads of sport screens and great busy spa and gym

fab spa facilities

facilities were brilliant- pool, steam room and sauna and towels are provided

were 3 members of staff on the bar, but they were never there, they kept disappearing into the kitchen etc,

gym/pool facilities

moved to upstairs room which smelled ok but i think was under the laundry room or something because there was

i was on the bottom floor and the corridor stunk of dirty laundry - awful

didn't tell us any information like what time breakfast was served from and till or if room service was avaiblbe

gym needs more equipment, maybe more than one bench as someone was always using it every time i

ok, you could room service, but seemed pointless them being there

they need to change where they store their laundry or use a different laundry service

great room service

we were attending a wedding in the city and asked for early check in, if possible to allow us to get ready

good room service menu and prompt service, and a good breakfast served early if you need to get off for

kids took xbox but tv had been blocked so could only use their tv- basic about 10 channels!

very basic and cheap indeed, bed sheet not tucked over head end of mattress so mattress exposed, pet hate,

it is chucking it down with rain and i get an early check in

comfortable bar and lounge

noisy kids running about on 2nd night outside the rooms

nice lobby areas of waiting to meet the rest of your party, can grab a coffee or a drink at their bar too

faced a rather industrial back-end of the building and a large truck was there every night for laundry

no laundry service

also found a hair dryer and a laundry bag which you can order service for

the hydrotherapy at the spa was a nice affordable option and i was happy to have laundry service i enjoyed the

very comfortable hotel, good location for exploring cardiff. great bar and restaurant.

loud noise at 5am laundry being collected/ delivered for 2 hours!

bar and restaurant really nice and security on door at night

lovely room, great staff . nice pool and jacuzzi. great room service.

we can recommend the pool, jacuzzi, sauna and steam room; and the gym has everything you need

we ate a snack lunch at the bar and food was lovely and good value with big quantity

my room was right next to the laundry cupboard so was woken early

no laundry service

the kids loved having bunk beds for the night

friendly staff good area. comfortable beds and bunks for kids nice touch.

nice lounge on the ground floor with a bar and tv, nice breakfast room

no real window; would have liked access to laundry facilities.

a number of encounters with the reception staff (recommendations, directions, transit assistance, laundry, etc

the cleaning company who does their laundry put a few holes in one of my shirts

stayed for new year and the staff were very helpful, we ordered room service a few times and it was always fast

the gym and restaurant is excellent

a pijama set went missing the last day, most likely got mixed with linen that was sent to laundry

lid of my pet water bottle i purchased was missing so i couldn't take it with me but i needed water for my

a great stay good gym.

then we went to plaza to book and they refused and o have to explain th them that i have 3 young kids and we

the service and the pool

the room was located in the basement opposite the laundry room

was not an in-house laundry room, and the usual warmth of a country house hotel was somewhat muted

for early check in

location for exploring cardiff, plenty of car parking space

rather fussy registration for wifi. slight irritation that the restaurant closed so early.

only issue we had was we needed to do laundry after traveling for two weeks, and the hotel laundry prices were

wifi on 16th floor was slow.

friendly staff, nice size room and comfy bed. excellent food (room service).

very small gym and no pool

clean rooms; friendly staff; comfortable bed; stable wifi.

were a bit tired and noisy during the night with laundry pick ups and bottle banks being

i wish there had been some spa or treatment facilities

location suite ideal for family , especially as the kids had their own tv staff very helpful all day and

room service was bang on time and plentiful just wish the room was slightly bigger with better

room service was great, nice food and speedy delivery

there wasn t a laundry bag or even a pen

room service was expensive and getting some laundry done was extremely expensive

had some trouble connecting to the provided wifi - the security settings seemed to be quite restrictive

amazing staff on reception & at breakfast

kids time in pool is very limited .

have been cleaner, there was always rubbish, laundry and plates in the corridors, the food service couldn't cope

dirty laundry was left in a pile outside our room

staff and kids loved the pool

bar and restaurant is a lovely setting and very on trend with industrial look in keeping with the

the hours for the gym.

corridors full of laundry bags

of laundry in the corridors trays with plates and food outside rooms and lifts they were there for a

noise lift during the night, dusty shelves in the room, dirty laundry bags left outside the room door on the

no laundry bag or explanation of this service

the room maid has removed the pillow case from my own pillow which is now in some outsourced laundry company

i also used the laundry facilities and they were also good

are great and very convenient for anyone on a long term travel, as it s difficult to find laundry access etc

there s also a laundry room in the building, which is super convenient

there was a laundry room with washer and dryer which we could use free of charge

having the opportunity to do your laundry for free is also a great advantage

lift wasn t working and when we first arrived the house keeper was chucking laundry down the stairs and it

very friendly staff .. good choice of breakfast bar prices reasonable bed and pillow comfortable

to use it as i have a blue badge and need to be close to the entrance, plus could do with a kids

staff are fantastic especially lisa at breakfast

me that there was no cost for my pet originally, but then told me that there was actually a fee to be paid

wifi connection was good

) loads of parking easy access to motorway and surrounding areas best value for money, we will be

good location for golf. the staff were very friendly and the room was pretty clean.

it was 2 adults and 2 young kids

and it was nice to use the bar in the evening after we came back

good to have laundry facilities on site

also liked that there were ice and water machines to use plus a laundry room

ther is a coin laundry

and best of all, a coin operated laundry on the second floor

dryer machines in the laundry room are out of order, and i couldn't do my laundry.

we looked out into trolleys of laundry

there was housekeeping laundry all through the halls, at 2pm i would have thought that a linen porter would

then i was woken at 05:00am by the laundry truck collecting crates outside my window

the breakfast was delicious and varied, served in a traditional english style

excellent food and service. very good wifi.

noisy in the morning possibly from the laundry but i think our room was close and the window was open, as the

bar food was lovely,the restaurant food was some of the best we've ever had

plenty of parking space

wonderful room service, staff are always friendly

parking was difficult as it was busy

no info on wifi in room. bath a little small would of preferred a walk in shower.

nice views from bedroom and breakfast room lobby area very modern and nice our room was ready for early check

the views of the golf course from the room were beautiful

the day before i had spoken to a receptionist to ask if they provided room service to which she said yes they

wife a mini break from running our pub what a gem great rooms and we where only in a economy room pool jacuzzi

worn furniture in room. worn carpets in corridors poor wifi

lack of beverage facilities, room service

a couple of glitches with my room which wasn't quite ready and they gave me a free drink at the bar while they

plenty of parking

welcoming staff hotel was warm and comfortable with ample parking and good wifi and well stocked

staff were very friendly and location was very pet friendly

kids handprints everywhere

breakfast, friendly staff, ev charging

breakfast lack of choice pet surcharge too high

choice of beers in the bar (guinness, stella or bud light)