you falsely advertise free wifi for paying guest

15 tray charge for room service, but if you order at the bar and take it to the room yourself there is no

ample parking and very pleasant location

superb facility, great staff and service, easy parking, huge rooms and nice touches like automatic doors

i was in a room above reception / the bar which was a bit noisy later on but this had already been pointed out

rooms tired some staff in bar seems bored and tired too reception staff lovely

parking can be a nightmare.. but wasn't too much of an issue this time (plenty of spaces though)

would have like room service breakfast

wouldnt go as a couple as i didn't think it was a 4 star hotel more like a 3 and too noisy with kids running

no kids activities

location was perfect, beds comfy and breakfast was lovely.

- friendly, approachable staff - lovely breakfast - clean, comfy rooms

wifi didn't work in the annexe. i had to switch it off on my phone to send and receive emails

the cheff was very accommodationg when we made a special request for our evening meal and the breakfast, although

sadly this order was not received by the kitchen staff so 1

moved to upstairs room which smelled ok but i think was under the laundry room or something because there was

i was on the bottom floor and the corridor stunk of dirty laundry - awful

east parking

easy parking and convenient

am a simple salesman that works in the bar and goes to the gym i also eat at the premises, bar and food excellent

i liked my room in the coach house but the wifi failed on the last 2 days which was a pain

my husband thought the bar prices very expensive but appreciate that hotels understandably have a lot of

lovely setting in countryside with golf course.

they also claim to have high speed wifi which they advertise on their booking sites, they fail to mention

wifi weak

kids enjoyed our stay. lovely experience overall

had room service and the food wasn't very warm

nice lounge bar ,where we could watch football match even with kids

food was mediocre and room service charge was excessive

staff was so lovely and friendly and really helpful, the room was the perfect size and the spa and gym was

no breakfast. had to leave very early

good food options loads of sport screens and great busy spa and gym

kids enjoyed the pool

was a bit expensive for the number of stars and i was unable to use the app to order room service

treat in room was 1 club bar couldn t order a desert at bar and grill at 21:35 because kitchen was closed

was not an in-house laundry room, and the usual warmth of a country house hotel was somewhat muted

the room was located in the basement opposite the laundry room

views, plenty of breakfast choices, and the room was clean cosy and homely

to the fabulous evan front of house who welcomed us and went the extra mile in helping with and early check in

toiletries or room service menu in the room

noisy in the morning possibly from the laundry but i think our room was close and the window was open, as the

slow wifi

breakfast was not to the kids taste.

would have liked more tables for dining with pet

rooms, bar & restaurant area

messy changing rooms by the spa, full of wet towels, and laundry, pool was on the cold side

was suberb stunning room was to hot bed was uncomfortable and room service was

gym and pool facilities.

loved the space in the room,, it was so hot but the staff brought me an extra fan, room service was amazing,

staff, room service, quiet for most of the stay and especially at night for restful sleep

they need to change where they store their laundry or use a different laundry service

polite helpful staff on check-in, in bar and at breakfast

5g in our room, quicker than the wifi and decent sized room

perfect location. comfortable and quiet room. excellent breakfast.

room service

wifi in my room didn't work

pet friendly which is always greatly appreciated and a real bonus

everything apart from the kids

not the cleanest either; towel rail not working & poor communication from staff regarding pet charges-

the price is excellent for such an amazing hotel, the reason i booked this hotel was because it's pet friendly

loud noise at 5am laundry being collected/ delivered for 2 hours!

we can recommend the pool, jacuzzi, sauna and steam room; and the gym has everything you need

breakfast was excellent and the swimming pool superb

room service breakfast was exactly as we wanted, well cooked and warm and delivered on time

staff were very friendly and we will be coming back with the kids

no laundry service

also found a hair dryer and a laundry bag which you can order service for

faced a rather industrial back-end of the building and a large truck was there every night for laundry

the hydrotherapy at the spa was a nice affordable option and i was happy to have laundry service i enjoyed the

room was opposite the gym facilities which made coming and going a bit awkward with people leaving the gym and

i love the older touch to the hotel, our room was absolutely beautiful with the added extra of a spa bath

plenty of parking, gorgeous grounds

comfortable beds and room,very friendly staff and excellent food-room service and breakfast

the hotel was spotless, the breakfast was outstanding with plenty of choice, and the exceptional service made

large parking facilities

the cleaning company who does their laundry put a few holes in one of my shirts

a number of encounters with the reception staff (recommendations, directions, transit assistance, laundry, etc

no real window; would have liked access to laundry facilities.

early check in was appreciated

some ketchup to which she looked at me like i had two heads, huffed and dragged herself to the kitchen

a pijama set went missing the last day, most likely got mixed with linen that was sent to laundry

i strongly recommend the room service the breakfast bag was also delicious and provided the perfect start to

luxurious bathroom and a fantastic stainless steel swimming pool

are great however it would have been an idea to be told you needed to book a time slot to use the gym and pool

room service and breakfast were both excellent

were a bit tired and noisy during the night with laundry pick ups and bottle banks being

travelled with friends and kids

they even upgraded our room as we were travelling with kids

a great selection on the evening room service menu

restaurant and bar were closed due to covid but drinks and snacks were available

my room was right next to the laundry cupboard so was woken early

no laundry service

no wifi available.

staff are excellent from check in to bar service a young team who are very friendly, professional and engaging

breakfast was good, close to train station & all the action

only issue we had was we needed to do laundry after traveling for two weeks, and the hotel laundry prices were

the staff, particularly tharushi and lucas at the front desk and camerun at the bar and restaurant, were

comfortable and very clean, good wifi, friendly staff, great food at the restaraunt and decent breakfast,

gym up to my expectations

the gym very small and no windows and no pool

noise lift during the night, dusty shelves in the room, dirty laundry bags left outside the room door on the

corridors full of laundry bags

of laundry in the corridors trays with plates and food outside rooms and lifts they were there for a

something not right with laundry

catered meal was very poor. laundry and parking expensive

the wifi was poor

2 level garden lodge at the rear of property , living room and kitchen area downstairs with bed and bathroom

parking was a little tight as you entered but that was about it

we had such a fun time the night before with the gang in the pub we slept late for our breakfast

characterful building, helpful friendly staff, comfortable bed, easy parking

have been cleaner, there was always rubbish, laundry and plates in the corridors, the food service couldn't cope

dirty laundry was left in a pile outside our room

enjoyed the spa with lovely warm pool and jacuzzi

approached the reception where our bags were taken into storage and we were offered to use the bar area

the staff were super friendly and the spa was lovely

having the opportunity to do your laundry for free is also a great advantage

social hour was great, rooms were fantastic and add bonus was the free laundry

are great and very convenient for anyone on a long term travel, as it s difficult to find laundry access etc

the cheapest laundry (50c)

guest's happy hour guest's laundry facilities in room were good

lift wasn t working and when we first arrived the house keeper was chucking laundry down the stairs and it

location and pet friendly

wifi was a little slow.

bar area plus the small verander over looking the water, our room was lovely as well also over

not impressed with the people next door to me with all their shouting and kids screaming at the top of their

we looked out into trolleys of laundry

there was housekeeping laundry all through the halls, at 2pm i would have thought that a linen porter would

then i was woken at 05:00am by the laundry truck collecting crates outside my window

location was great for my visit , quiet, clean and breakfast simply amazing. will visit again

reception desk that doesn t loook like reception and kids allowed to be playing ball in reception

room service was expensive and getting some laundry done was extremely expensive

there wasn t a laundry bag or even a pen

amazing staff on reception & at breakfast

the hotel has a pool and a gym

staff, great massages, balconies with the sea view, great rooms, room service food was good, no kids in the

the self service laundry was a great bonus

loved that we could do laundry on site in the coin-operated machines available - this was a huge bonus for us

good to have laundry facilities on site

dryer broken, but i'm grateful they had laundry on site

ther is a coin laundry

no room service is saddy waddy but friendly reception man gave us snacky wacky

bar

breakfast was wonderful super friendly

no info on wifi in room. bath a little small would of preferred a walk in shower.

com food is great value for money and spa facilities are a great bonus when staying at the

ample parking, lovely grounds and friendly staff. it was easy to find and well sign posted.

plenty of parking

great location, plenty of parking, helpful friendly staff.

welcoming staff hotel was warm and comfortable with ample parking and good wifi and well stocked

parking on site and very nice grounds

it was 2 adults and 2 young kids

it was 2 adults and 2 young kids

were over for a golf competition

perfect location the village was just 5 minutes off the motorway, great breakfast before our journey on down

comfortable beds.nice breakfast.lovely sunday lunch .great staff.clean .plenty parking.

laundry was crisp and fresh

nice breakfast, good wifi

stayed here with my three kids the room looked like it hadn't been cleaned for 6 weeks one power supply in the

accessibility, friendliness, excellent breakfast, easy wifi, decent tv, helpful manager - all good

town centre. wifi included. big bathroom. fan in room. plenty of milk sachets!

lots of kids but was quiet at night and given a quiet room so no problem at all

staff service, microwave facilities, free parking, use of fridge, child friendly

breakfast was good and had great options

wifi parking and breakfast included what more could you want

meant we could visit one day and then nip to the seaside at big bad barry with the kids

there's a lovely little bar downstairs for a drink in the evening

i am a thirty seven year old woman with three kids and was visiting a friend nearby

didn't use the bar but that looked

couldn't stay the whole evening due to an emergency but we had a fantastic time in the bar with really welcoming

i am a thirty seven year old woman with three kids and was visiting a friend nearby

amazing room service

very friendly staff ,comfortable bed ,lovely power in shower, great parking ,wifi

staff, good size rooms, lovely breakfast and plenty of parking

breakfast was fab, hotel cozy warm, hot powerful shower, clean, with secure parking

parking was included at no extra cost