the room was located in the basement opposite the laundry room

was not an in-house laundry room, and the usual warmth of a country house hotel was somewhat muted

wifi signal could not reach half of the room

the bar service was a bit slow

the hotel also offers ample free parking, making it very convenient for those travelling by car

the staff were excellent and friendly and the breakfast was something that set us up for the day

spa and friendly staff x

room was really clean and it was lovely to use the swimming pool

the location was perfect for use and plenty of free car parking

wifi weak and drops out. nothing else.

no room service is saddy waddy but friendly reception man gave us snacky wacky

biggest disappointed, very slow, looks like they don't even care about customers ud83dude15 ,breakfast lunch

pillows no table service in the bar wifi intermittent through hotel no plug sockets next to the bed

good selection of food in restaurant and breakfast of

com food is great value for money and spa facilities are a great bonus when staying at the

spa and comfy bed

room service menu is a bit pricey and limited would prefer the food from the bar

loved the gym area and the swimming facilities

liked the pool and wellness

the pub should have some food available for kids if they advertise as family friendly hotel

noisy in the morning possibly from the laundry but i think our room was close and the window was open, as the

s coming into wedding season , lots of kids left to their own devices whilst the parents enjoyed themselves

everything, especially that pet friendly

they set up a table for us for dinner in the bar as we had the dogs, both of us enjoyed our meal and the hounds

location was beautiful, food was nice but most kids options weren't available.

there was housekeeping laundry all through the halls, at 2pm i would have thought that a linen porter would

we looked out into trolleys of laundry

then i was woken at 05:00am by the laundry truck collecting crates outside my window

to be a high standard plus when we arrived home on our wedding night the staff had sprinkled rose petals all

reception, bar area and restaurant a very well designed place

everything very good bar prices very good very comfortable room

parking on site and very nice grounds

also had a bath, yes i like my baths, & this one had a beautiful view of the gardens, plenty of parking space

we had a few drinks in the bar and the lady on reception couldn't be more welcoming and helpful

welcoming staff hotel was warm and comfortable with ample parking and good wifi and well stocked

loud noise at 5am laundry being collected/ delivered for 2 hours!

didn t like the fact the bar down stairs wasn t accepting cash after a certain amount of time, and was

except the prices in the bar were very high so we didn't use it

as was breakfast, the pool / gym and the rooms

clean comfortable good spa and central

a pijama set went missing the last day, most likely got mixed with linen that was sent to laundry

pet friendly room pet amenities well appointed hotel bright and clean great bathroom wonderful

no hot water in pool and spa area during our visit, luckily i don't mind a cold shower and treated it as an

i asked for rose petals and they were on the bed which i m very grateful for, it was a lovely night and a

room service and breakfast were both excellent

the cleaning company who does their laundry put a few holes in one of my shirts

no real window; would have liked access to laundry facilities.

a number of encounters with the reception staff (recommendations, directions, transit assistance, laundry, etc

nic breakfast and gym was so

excellent room service and first class food

were a bit tired and noisy during the night with laundry pick ups and bottle banks being

they even upgraded our room as we were travelling with kids

a great selection on the evening room service menu

travelled with friends and kids

bar staff need to liaise with front desk about closing times

the room maid has removed the pillow case from my own pillow which is now in some outsourced laundry company

disappointed that we had laundry bags outside our hotel room on arrival

catered meal was very poor. laundry and parking expensive

no laundry bag or explanation of this service

of laundry in the corridors trays with plates and food outside rooms and lifts they were there for a

they need to change where they store their laundry or use a different laundry service

perfect location. comfortable and quiet room. excellent breakfast.

free wifi available throughout the hotel

great location . possibly the best breakfast i have ever eaten in a hotel

i was on the understanding kids 12 and under ate free

very basic and cheap indeed, bed sheet not tucked over head end of mattress so mattress exposed, pet hate,

welcoming bar with comfortable seating

not the cleanest either; towel rail not working & poor communication from staff regarding pet charges-

, i choose to stay here over any hotel , my children feel he the same , and feel so comfortable , room service

for lads weekends away but nor sure about a romantic weekend away with the missus or a family/kids

also found a hair dryer and a laundry bag which you can order service for

faced a rather industrial back-end of the building and a large truck was there every night for laundry

no laundry service

the hydrotherapy at the spa was a nice affordable option and i was happy to have laundry service i enjoyed the

gym had no windows and the treadmils were staring at a wall

only issue we had was we needed to do laundry after traveling for two weeks, and the hotel laundry prices were

cosy bar area

was my wife's birthday and they sent room service with a tray of assorted cakes with a happy birthday message

mini gym was very handy

comfortable and very clean, good wifi, friendly staff, great food at the restaraunt and decent breakfast,

no laundry service

my room was right next to the laundry cupboard so was woken early

modern hotel in central location excellent breakfast on site made our overnight stay in cardiff super easy and

room overlooked the railway line so the kids enjoyed watching the trains but the glazing was fab and we weren

staff very friendly,kids loved the family room with the bunk beds

i was on the bottom floor and the corridor stunk of dirty laundry - awful

moved to upstairs room which smelled ok but i think was under the laundry room or something because there was

i had requested an early check in

restaurant/room service staff were fab, especially jonathan

reception staff need more training as was a kids party next day and no organisation skills and kids and parents

dirty laundry was left in a pile outside our room

have been cleaner, there was always rubbish, laundry and plates in the corridors, the food service couldn't cope

room size, friendly & efficient staff, spa & pool facilities fantastic, lovely bar area

excellent bar and food

value and top quality room service food

meant we could visit one day and then nip to the seaside at big bad barry with the kids

lovely room. comfortable bed. great price. free breakfast. restaurant serves many options.

i got a great night sleep and so did my wife+kids wifi could do with better speed but i paid a great price to

was superb from the parking, to the reception team, to night porters

stayed for one night and had a wedding the next day at 3pm, we requested a late check out and was able to have

lift wasn t working and when we first arrived the house keeper was chucking laundry down the stairs and it

size and sleeping facilities for a family if 4 with two kids, aged 12 & 13

early check in, value for money, location.

excellent choice of breakfast very comfortable room and great location for the bay

the sofa bed was narrow for 2 kids and a poor mattress.

having the opportunity to do your laundry for free is also a great advantage

social hour was great, rooms were fantastic and add bonus was the free laundry

in the hotel there's also a laundry, lounge area, meeting rooms, small gym, 'social meeting' for an hour on

the gym is just right for a simple work out and the laundry facilities are great too

i also used the laundry facilities and they were also good

and best of all, a coin operated laundry on the second floor

ther is a coin laundry

dryer broken, but i'm grateful they had laundry on site

dryer machines in the laundry room are out of order, and i couldn't do my laundry.

the self service laundry was a great bonus

lots of parking

you falsely advertise free wifi for paying guest

cut we were unable to have a cooked breakfast, shower, no hotwater to wash , no lighting, no wifi, no offer of

fantastic room, bar, restaurant, marquee, breakfast

ample parking and very pleasant location

there wasn t a laundry bag or even a pen

room service was expensive and getting some laundry done was extremely expensive

kids play room was an unexpected surprise

beautiful view awesome restaurant best room service for healthy fresh food overall great management mr richard

time limits to go into the pool facilities with children should be longer.

parking and wifi

stained food was poor quality spa felt like a kids leisure centre asked for an ice bucket as there was no fridge

we didn t play golf but may well return to do so another time

noise of kids on lobby

food at breakfast was suberb room and failities lovely spa was

could have been better communication in the rooms of how the covid room service/laundry worked

room service was fantastic after such long days and was absolutely delicious, served beautifully

nothing was too much trouble (including the girls from room service helping me look

spacious and comfortable room

great facilities, loads of parking, lovely grounds and the staff were so nice and helpful

the wifi worked well

had a bit of an issue with connecting to wifi in my room

clean, well located, friendly helpful staff, nice mini gym, good breakfast

which was a converted bedroom ud83dude44 restaurant was closed but would do a room service ud83dude44 (not eating

my point problem was the casting to the tv you had to do it though the hotels wifi and the wifi kept cutting

i went to the floor above but there was no laundry or maintenance room there

free parking, free wifi, spotlessly clean. good location for newport city.

plenty of off-road parking

plenty of free parking, also free wifi

omelettes, wifi and nearby dodger pub

upgraded to double bed room. receptionist polite and pleasant. wifi codes available on request.

you pay for an hotel this should be ok, unless your providing food ,there is reason to pay the kitchen service

absence of microwave or kitchen

free wifi

no info about the wifi in the room

to come back twice just because they messed up the card number and online it said they offered laundry services

the room was comfortable for our family with 2 kids

the room i had 104 , you couldn't get the wifi at all , wouldn't connect

little bar downstairs and breakfast was good

clean comfortable quiet and great reception with bar and coffee.

noise from laundry (?) at night, low level but continuous dog poo bin needed

room must be above the laundry woken both nights as washing machine noise on a fast spin

it would be a nice touch to have the option to have breakfast room service to spend more time enjoying the

very little. i think i preferred the old long bar layout.

staff were friendly, bar snacks good, good range of beers

and spa were really nice however lots of kids at 7pm in the pool

everything - breakfast amazing - mini golf was good fun.

orederd room service and paid 18 for a slice of salmon which was massivly over cooked and over priced

the gym didn t have a very big variety of equipment

fact that we were upgraded to room 111 in the manor house, the pool and spa was very clean and enjoyable

changing room other guests had left their used towels on the benches and chairs i didn't notice a laundry bin

didn t provide bath robes, laundry bags or hand cream in the rooms

coffee, mini bar, laundry etc

never seen cleaners and dirty laundry on other visits in the corridor not a good impression

breakfast was amazing

very friendly and helpful staff, superb food, exceptional choice for breakfast

kids eat free

room with great tv and wifi

were excellent: spacious park, cosy and clean room, nice restaurant serving food all day, a gym and a pool

nice big breakfast & kids eat free, staff are always pleasant & helpful.

the location to the icc room was clean and very comfortable shower amazing with elemis products bar was well

at breakfast and at the front desk when we checked out (nice: check out possible until 11)

also i think its tight making guests who don't play golf walk to the conference venue

room service took over 45 mins to arrive

for parking; signing in was protracted; disco by dining area was unpleasant; tv and wifi was intermittent

however the room was noisy (room 4127) as it sounded as if we were next to the laundry room or some sort of

had room service for dinner- arrived promptly , was hot and a great steak

wifi a bit poor when sending emails for work.

great breakfast, nice room

the wifi connection was dreadful.

location was perfect, beds comfy and breakfast was lovely.

room service was lovely meal

complained every day about the sounds of possibly the extractor fan from the kitchens below running all day and

exceptional breakfast in the penny farthing over the road

the serving and kitchen staff did a very good job by extemporising, but only one of us could have their choice

laundry was crisp and fresh

i had free wifi which helped me with my work

accessibility, friendliness, excellent breakfast, easy wifi, decent tv, helpful manager - all good

very reasonable prices. nice location. free wifi.

bar reasonably priced, staff friendly

couldn't stay the whole evening due to an emergency but we had a fantastic time in the bar with really welcoming

there's a lovely little bar downstairs for a drink in the evening

i am a thirty seven year old woman with three kids and was visiting a friend nearby

i am a thirty seven year old woman with three kids and was visiting a friend nearby

great central location , lovely decor , great lounge bar area , lovely welcome and great staff