i went to the floor above but there was no laundry or maintenance room there

free parking, free wifi, spotlessly clean. good location for newport city.

parking was perfect, our room and beds and bathroom/shower were

plenty of parking, clean warm room, and an excellent breakfast great value for money

value for money. free parking.

the options for room service and travel essentials on request is exceptional

make shift bar because there was a function on on the 3rd gloor

before, it s central and it s in the town we live, great to have a cheeky night away from the kids for great

free wifi via the tv.

room was excellent gym was a nice extra

free wifi

wifi didn t work

upgraded to double bed room. receptionist polite and pleasant. wifi codes available on request.

no info about the wifi in the room

poor room,poor service, poor wifi, poor communication.

noise from laundry (?) at night, low level but continuous dog poo bin needed

room must be above the laundry woken both nights as washing machine noise on a fast spin

super menu and the bar is well stocked. staff are all very helpful.

the telephone didn't work so couldn't order room service as

and room service are quite problematic - we were unable to get a table in spite of there being tables

could have been better communication in the rooms of how the covid room service/laundry worked

pool and spa facilities are great

i did not use the terrasses, swimming pool and gym or the spa due to the time

swimming pool and spa well worth a visit

only complaint about the stay was that the wifi was terrible, but they did assure us they were putting some

room service left dirty plates outside of room for two days

night as i was going to a football match in cardiff, surprised how reasonable drinks were in the bar during

lot's on offer to do, breakfast was excellent and beautiful spots to enjoy drinks from whichever bar you went

and spa were really nice however lots of kids at 7pm in the pool

was outstanding,amazing building,spa and gym top class,everything was better than i

never seen cleaners and dirty laundry on other visits in the corridor not a good impression

coffee, mini bar, laundry etc

changing room other guests had left their used towels on the benches and chairs i didn't notice a laundry bin

didn t provide bath robes, laundry bags or hand cream in the rooms

perfect for a family break. kids enjoyed alot.

an amazing weekend loved using the gym and pool made so much difference to have these

only thing i didn't realise was there was the option of room service (only realised after seeing plates etc

the guys who ran the bar were friendly and the reception staff were so accommodating

good facilities, friendly and helpful staff, gym and pool were a nice bonus

kids eat free

we couldn t find the gym or swimming pool also the tv was trouble so we couldn t find youtube but overall

well a bit noisy as we were next to the gym

there was a lot we didn t even take advantage of: the bar downstairs looked well stocked

wifi was a little slow

christine at breakfast this morning couldn t do enough for us, very friendly, a credit to the staff team

however the room was noisy (room 4127) as it sounded as if we were next to the laundry room or some sort of

for business or leisure free use of spa incl swimming pool i have stayed nearly once a month

swimming and activities for the kids especially the kids movies they loved the kids club

she was great with kids and made the experience after being so helpful

very nice and clean hotel and steam room, sauna and pool are very good

early check in !

price nice clean room comfortable bed and breakfast included in the price was a bonus

drive to cardiff, 10 to newport was originally going to stay city centre cardiff but the car parking charges

was nice bed very comfy, hotel was nice and the breakfast was nice, staff were very friendly and bar open till

staff were very friendly and location was very pet friendly

comfortable clean room with thoughtful extras. friendly staff, very good food and easy parking.

used as a base for a golf trip was in a good location for access to m4

reall friendly staff and breakfast was awesome

loved the large room, large comfortable bed, the welcoming bar with real ale and most importantly the staff were

easy to find, easy parking, amazing room, friendly staff, delicious food and drinks.

to come back twice just because they messed up the card number and online it said they offered laundry services

were no noisy kids running up and down the corridor this time for most of the night

the wifi password

the parking was also free

is not appropriate in this context, but since we stay during covid restrictions, there was no room service

register this until i sniffed the other towels and discovered it wasn't an unpleasant smelling laundry detergent

very handy fast charge ev charger available

lovely hotel friendly staff generous room size with the option of late check out

everything was amazing and the staff were amazing and very helpful. breakfast was nice.

wish thee was some outdoor space for kids and a bit of green area or mini-garden

we looked out into trolleys of laundry

then i was woken at 05:00am by the laundry truck collecting crates outside my window

there was housekeeping laundry all through the halls, at 2pm i would have thought that a linen porter would

room service took a good while but when it did come staff were very apologetic and food was great

there were many plug sockets and free wifi

restaurant and bar service was poor

was unable to get any wifi reception in our room, not sure didn't bother to investigate

the bar closes a little early.

beautiful location. spa was amazing

*wifi didn't reach the room, we were given a different wifi to try but this still didn't work

was not an in-house laundry room, and the usual warmth of a country house hotel was somewhat muted

the room was located in the basement opposite the laundry room

rooms were lovely and breakfast was great

great parking, staff very friendly, flexible for early check in - well run and lovely

the bar service was a bit slow

t work in our first room & no phone in the second room so had to go up & down the stairs to order room service

also had a bath, yes i like my baths, & this one had a beautiful view of the gardens, plenty of parking space

welcoming staff hotel was warm and comfortable with ample parking and good wifi and well stocked

took ages and staff were miserable, also food was luke warm , there was no wifi, and the room we stayed in needs

restaurant was closed (due to covid) but room service was available

was limited i had to squeeze into a space after moving cages of laundry out of the way

clean bedding and laundry

something not right with laundry

disappointed that we had laundry bags outside our hotel room on arrival

corridors full of laundry bags

were a bit tired and noisy during the night with laundry pick ups and bottle banks being

quiet comfertable room with room service

car parking wasn t included as expected and no one told us about the wifi

wifi signal is excellent and the speed is very good

location suite ideal for family , especially as the kids had their own tv staff very helpful all day and

a pijama set went missing the last day, most likely got mixed with linen that was sent to laundry

the swimming pool was excellent very big and clean the kids loved it.

lovely spa too

the service and the pool

no hot water in pool and spa area during our visit, luckily i don't mind a cold shower and treated it as an

loud noise at 5am laundry being collected/ delivered for 2 hours!

pippa at the bar area was also very friendly

that kids could use the pool at any time

lots of loud partygoers shouting and screaming which wasn't ideal when trying to get two young kids off to

were more than friendly and helpful, rooms was lovely and clean, breakfast was amazing also

a number of encounters with the reception staff (recommendations, directions, transit assistance, laundry, etc

no real window; would have liked access to laundry facilities.

the cleaning company who does their laundry put a few holes in one of my shirts

the staff happily stored our bags and off we went, we checked back in later and once in our beautiful room

great location, lovely clean rooms and very nice breakfast with friendly helpful staff.

have been cleaner, there was always rubbish, laundry and plates in the corridors, the food service couldn't cope

dirty laundry was left in a pile outside our room

room size, friendly & efficient staff, spa & pool facilities fantastic, lovely bar area

really liked that fact that the hotel was pet friendly and the staff made us feel welcome

i explained my children had learning disabilities and i would require room service as apposed to my children

lift wasn t working and when we first arrived the house keeper was chucking laundry down the stairs and it

to use it as i have a blue badge and need to be close to the entrance, plus could do with a kids

not impressed with the people next door to me with all their shouting and kids screaming at the top of their

breakfast kids loved it was plenty for everyone and there was a few options

rang reception at 2:00pm and asked for early check in which they said yes no problem 2:30 so traveled back to

only issue we had was we needed to do laundry after traveling for two weeks, and the hotel laundry prices were

clean rooms; friendly staff; comfortable bed; stable wifi.

bed was comfy, gym was modern.

i look forward to using the refurbished gym.

bottle opener in room would of been nice! room service menu lacking abit for casual bites.

the gym is just right for a simple work out and the laundry facilities are great too

are great and very convenient for anyone on a long term travel, as it s difficult to find laundry access etc

the cheapest laundry (50c)

guest's happy hour guest's laundry facilities in room were good

i also used the laundry facilities and they were also good

dryer machines in the laundry room are out of order, and i couldn't do my laundry.

also liked that there were ice and water machines to use plus a laundry room

the self service laundry was a great bonus

loved that we could do laundry on site in the coin-operated machines available - this was a huge bonus for us

there was a laundry room available for guest usage with 2 automatic washing machines and 2 tumble dryers

for lads weekends away but nor sure about a romantic weekend away with the missus or a family/kids

it was much appreciated after a long journey the female bar worker in the evening who did room service really

everything apart from the kids

ordered room service (the vegan option by total mistake

central location. car park close by - 15 / day. big comfortable room. pet friendly.

no laundry service

also found a hair dryer and a laundry bag which you can order service for

the hydrotherapy at the spa was a nice affordable option and i was happy to have laundry service i enjoyed the

faced a rather industrial back-end of the building and a large truck was there every night for laundry

other than the fact that the late night room service menu was rather limited but this fair from a make-or-break

they need to change where they store their laundry or use a different laundry service

we were attending a wedding in the city and asked for early check in, if possible to allow us to get ready

breakfast and bar area looked really smart, but we didn t use it

wifi a bit slow to respond

staff was great, room service

my room was right next to the laundry cupboard so was woken early

no laundry service

no wifi available.

room overlooked the railway line so the kids enjoyed watching the trains but the glazing was fab and we weren

the kids loved having bunk beds for the night

starbucks wifi

amazing breakfast friendly staff excellent gym and spa facilities sports bar area

the pool was really good with sun punters to relax in

i really wanted to try the room service but i found the food too expensive.

didn't go pool because there was no shallow end for the kids

hotel was clean, kids loved the swimming pool and most of all the staff were friendly and inviting

no bath and room service terrible

plenty of parking

room service trays were left in the corridor from my arrival on the night and were still there at

the reception area, bar and eating areas are lovely, very clean and modern

room service was expensive and getting some laundry done was extremely expensive

there wasn t a laundry bag or even a pen

view over cardiff bay the breakfast was amazing the use of swimming pool/spa the size of the

staff, great massages, balconies with the sea view, great rooms, room service food was good, no kids in the

we stayed for the night of our wedding and the following night and the room looked amazing with petals, balloons

replacement bedding and towels ie laundry service amazing

laundry room available (requires chips though)

laundry on site and

bed, plenty of room and had a laundry

there was a laundry on site and an excellent restaurant and bar

booked 2 rooms and the family room number 9 had a see through blind and no curtain so the kids were awake at

too any stairs to my room. no bath and no room service

great bar and location decent

breakfast, good wifi

and manageress kindly bought us a drink as our room wasn’t quite ready even though had paid for early check

wifi could have been a bit faster for the now tv

difficulty connecting to the wifi until the morning

) it was lovely to be able to bring our dog as the hotel is pet friendly

comfy bed and wifi was good

the breakfast was great, room clean with a four poster bed

we have an evening meal and breakfast - both were superb

was perfect, with ample parking

lovely food in the bar and upper deck

good location, excellent parking and a good garden room

it s also genuinely dog-friendly, with incredibly easy parking, and the breakfast was generous, delicious