everything was great apart from wifi

breakfast was decent as well

great hotel in a great location, plenty of parking, friendly staff and the food was great.

disabled parking ensured ease of access to the reception, and the smart decor was very appealing

perfect breakfast

no spa working

i think the hotel would be 100% perfect if they where to have the pool and spa facillites back up and running

very poor wifi poor signal or none

came up for our daughter to attend a gymnastics competition

the wifi didn't work in our rooms which was a shame - the connection wasn't quite strong

pillows were not very comfy, too firm. the wifi connection was poor .

poor wifi connection.

asked if we could have room service & was told no

also easy/good links to troon and ayr as i was visiting my dad and watching golf at troon

staff, donna in reception lopked after us exceptionally well and all of the staff in the bar and restaurants

they were helpful in numerous ways, including helping us find a laundry nearby, as we were there for seven

smell of the laundry, towels and bedding had a smoky smell

marks on bed linen indicating poor laundry quality

can be tricky to find a parking place sometimes, while the parking is shared with shopping centre

very good location, access to parking, welcoming staff, big and clean rooms.

laundry piled up in the corridor in the morning

window open as it was a warm night, got woken early in the morning with laundry coming/going through the door

be honest i can't think of anything, parking, service, hospitality, cleanliness and value where all superb ud8

room service was excellent, staff friendly and helpful

great if well behaved pets were allowed at the bar otherwise people may leave them in the room when eating

i had asked for laundry service the evening i arrived and was told to bring

staff were helpful the tunnocks caramel logs were great idea and enjoyed very much the laundry was very efficient

my daughter loved the room and the free wifi was great as she was able to go on her xbox at night

no wifi signal in our room on the top floor

couldn't connect to wifi only issue

the wifi connection could have been better..

plenty of parking and it felt very quiet and safe

a friendly hotel in a good location with plenty of parking and reasonably priced!

location and property with superb parking

bar and restaurant very good we had a lovely meal and great breakfast

was woken at 5:30am everyday by laundry/cleaning staff banging and bashing

noise went on until 2am then woken up again at 6am by the laundry lorry smashing around outside our window

was good and the food served in the hotel is great also (although on this occasion i had room service both nights

my stay was excellent although i could not get wifi in my room but could down stairs

the kids had such a great time

we had to ask twice for laundry for the sofa bed. too many people moving freely without masks

00 a laundry delivery below my room with staff shouting to each other this lasted an hour second night

love coming here for a wee night away from the kids to chill

super friendly staff, early check in after a long journey, great facilities, nice breakfast

comfortable room, late check out, freindly and helpful staff.

is no mini fridge in the hotel, nor laundry facilities which the ad indicated there was

great customer service at reception, very helpful. pair of robes, slippers and laundry bag

wifi poor

great wifi quiet room very clean

a spa or even just a wee steam room and sauna would be brilliant.

room (303) was positioned right next to the laundry room which had machines on all night long which meant a poor

didnt work in room no hair dryer had a room where i could hear staff making noise taking laundry and rubbish

to complain about although it was noisy on the first night with the laundry delivery but that s not hotel

staff had to locate a bottle of brandy in another area finally on arrival a large bag of obviosly laundry was

breakfast excellent and our pet welcomed

stairwells were covered in cigarette ends, trays and trays of dirty glasses and crockery and laundry trolleys

used the swimming pool facilities, staff efficient and helpful in explaining how to use

wifi was really patchy and required us to keep logging back in and when travelling with young kids wifi is a

within loved the drive down to a place called clyde valley, great outdoor activities for the kids

we changed our breakfast to room service and it was amazing

laundry facilities would have been useful though i appreciate that might not go with the style of

parking is not a problem and property (garden and river) are very beautiful

bed was extremely comfortable and breakfast was fantastic

my bed was comfy, breakfast was decadent

nothing- well maybe a spa and swimming pool would have been the icing on the cake.

wifi not working

hotel was lovely, staff were friendly, parking was perfect and restaurant was beautiful.

was not quite clear which parking is for the hotel guests (apparently it is the lower one, the upper one is for

when we got there we were really please to find it had an ev charger which we used on the first night

wifi actually worked

having the use of the swimming pool,sauna,spa and steam room a bonus

it is so friendly aand the kids have so much fun, and nobody bothes them

menu choice in both bar and restaurant the wifi is good, free and powerful, however if you are using it for work

didn't get any cutlery with our room service food but because of the food we ordered we managed

wifi code written on paper when room key issued

i arrived to book in and went to my room, the corridor was filled with dirty towels, laundry, cups, glasses,

they even did my laundry for a small additional charge

dirty laundry from another guest still in our room when we checked in

downstairs bar is not really in keeping with the comfort level of the rest of the hotel

wifi, spacious room and bathroom, very nice bath tub

laundry should be kept in a cupboard

towels in bathroom not clean. looked as if they should have gone in the bucket not the laundry

to get her check in was quick and gave directions to the room put my luggage in and then to the bar as was there

meal delivered from room service was 45 mins late, it was very poor quality and lukewarm

hotel was a little unkept with rubbish laying around which is a shame is it offers views over the golf course

laundry being delivered at 6.15 disturbed sleep as did the car alarm that went off at 3 am.

kids twin room was above the disco for a wedding two nights in a row so no sleep until very late

very friendly. plenty of parking. very clean and amazing food.

the bar was stocked with different beer on tap to the normal found in bars

nice big rooms well heated and with good tv and wifi

i get it there was loads of black people there but don t about at kids for being kids

last time i stayed breakfast was in the ballroom, this time in the bar which wasn't the most comfortable

lovely modern room and very kind staff. the bar was cosy for us too.

friendly staff, free wifi and parking

last time i stayed breakfast was in the ballroom, this time in the bar which wasn't the most comfortable

was good, and there was a free designated parking area for guests

location, atmosphere, secure parking & lovely breakfast!

early check in and late check out times available which is excellent

my only minor complaint is that their free wifi is unsecured. everything else was 10/10

location, stay, staff, harry was great, parking, just amazing, highly recommend, nice bar and food too

location, with everything you could need, free laundry was an unexpected bonus

the complimentary laundry service was a brilliant surprise

ud83eudd70 great offer of additional services (laundry, gym, billiard/ table tennis)

i loved the free facilities such as the gym + laundry room.

perks included access to a laundry room, pool and table tennis in the lobby and just a general welcoming feeling

self service(paid) laundry facility and was advised to go to euro hotel who politely refused

we did not find laundry near.

left my laundry to get done at 9am and they said it would be done at 5

they also gave me a late check out so an excellent stay

got an early check in

there are laundry services on premises [ 5pm to 9pm daily; 2 wash 2 dryer - payment by card only ]

was also a lot of facilities out of order, such as half the living space, the toilet and the laundry room, which

the laundry machines are unreliable and the front desk staff do not seem able to account for it

the laundry was the cheapest i've found in europe - 2 for a wash or dry

laundry service is just 5-9pm and i wanted a quick wash of my clothes in the morning- not good

to pay for strong wifi considering prive per night is not cheap i expect full free wifi no complimentary bottled

a premium heritage room with large oval window and fireplace as presented on booking

restaurant menu was limited. no one answered the phone for room service.

i've ever got that level of service before in such a large hotel loved the cocktails and the cosy fireplace to

the bar area was very relaxing and comfortable for enjoying a small refreshment

the laundry service was good

wifi was quite slow although that might have been due to my laptop

conveniently situated. staff were very helpful and friendly. comfortable bed, fast wifi.

the breakfast. good wifi for work requirements.

the breakfast was excellent at a very affordable price

mine was next to what i am guessing is their laundry room which wasn t great but mostly was not an issue

laundry needs giving your cloths at 9 in the morning and they will handle it at the evening

arrived way too early and said i'd chance asking if i could get an early check in and it was arranged within

wifi is a bit slow

wifi could have been better

the hotel advertises a laundry service which was, in reality not available

laundry service was so nice

the price of the drink is expensive could see why bar empty

staff at bar were exceptional, as on previous occasions very helpful

there were excellent bar and restaurant facilities in the hotel so there was

lack of guest laundry as there were no laundromats nearby.

loved that it had laundry and dry cleaning services since i stayed for 12 nights

staff was very helpful with info on laundry service.

2 days for a laundry service

also, it has a very good gym

breakfast is delicious

15 and were told nothing left and chef was on a break then just walked away and sat down in the kitchen

when we rang the kitchen blamed us - no apology until later

i was told there were several rooms available but there would be an early check in fee

the complimentary mini bar is

in the mornings you were woke up by the noise of the laundry cupboard and door being opened and shut constantly

room at rear overlooing the bins - bit noisy. no mini bar, no safe and not even a laundry bag

wi fi not working did not pick up the laundry like they said they would

and on friday night a long heated argument among restaurant staff with kitchen equipment being moved very

location central to great bars restaurants train station great value for money bonus it's a late check out will

would have been great if the hotel have coin / self operated laundry as the next available self operated

the price for doing laundry.

the laundry service was very expensive, compared to other similar hotels.

wifi slow so used own resources soap sachets impossible to open if you have limited power g&t

of the hotel including the glass lifts from which we could clearly see where the restaurant and bar were and

wifi signal in rooms was not great so tv didnt work but other than that wee detail it was

staff were excellent and friendly room was comfortble and spotless, car parking facilities very close to hotel

early check in. clean room

lots of parking, very clean good facilities

i was very pleasantly surprised at the bar prices, as we attended a wedding within the hotel, and couldn't

there was no laundry or general food available. but their were eateries near by.

no laundry facilities at hotel. terrible room set up for 3 people. so tiny!

not much we didn t like but there was no where to do our laundry

were at the back of hotel and there was a laundry pick up at 2am and we heard the vans getting loaded

) also, online it says there is laundry, but there is not

conflicting info for services, eg laundry phone number on form yet concierge says to drop there with laundry

oh and there was dirty laundry on the floor of my room

cleanliness of the room and room service was excellent.

sliders in bar were delicious

wine and petals ordered for arriving none in bedroom

have had self wash facilities so that we could do our own laundry as we were on a long trip

staff were amazing jamie at the bar couldn t do enough for you excellent member of staff

the gym is a bit small.

bed was comply good wifi staff friendly nice and modern good space in room xx

wifi was good

the spa facilities, the breakfast and cocktails were all very very good

we enjoyed having free access to the well equiped gym and pool

spa and swimming facility was beautiful and so

not aware it was a set food meal either so ate of a kids menu due to dietary requirements

clearer signs for the hotel parking but that was maybe our misunderstand of the signs

were rudely awakened just before 5am to the ridiculously loud banging and crashing noises from laundry vans and

had just discontinued their laundry service, which was one of the reasons we had booked, but the front staff

loved the staff and self-service laundry.

however at 5:15am fishers dependable laundry arrived and started banging around metal containers both into the

incredibly handy, great to have the same day laundry service.

a laundry bag was left on a saturday to be picked up the next day and when we stopped to pick it up,

ve preferred a decent sausage for breakfast

very central. parking across the street. lovely breakfast

sofa bed was pretty uncomfortable and a bit small for our kids - 13 and 11 years

were unfortunately next door to a couple with screaming kids but that was not the hotels fault

easy access to glasgow central station, friendly staff, reasonably priced food and drinks and laundry service,

noise pollution woken up by laundry of the hotel both mornings at 7am

great location, good check out time, good wifi.

room was filthy, half drunk bottle of water in the fridge, hairs on the floor, dirty sink, no wifi, uncomfortable

we booked breakfast both morning brilliant priced and kids ate free outstanding selection and also a full hot

booked a room for myself, my husband and our two kids

location ,view from room breakfast was lovely

room service food was excellent high standard room was fab stayed in duplex suite loads of pillows

accommodation, hotel exceeded expectations, room service was amazing also

only issue is the spa could have been cleaner in changing room

bar was well stocked and staff were always happy to help

very nice allowing early check in

i requested an early check in and this was

bar downstairs

modern and spacious, bed exceptionally comfy. bar was very nice. hotel right in city centre.

we took advantage of the laundry service and was fab

the breakfast in the morning was delicious

also the late check out, could add breakfast on on the morning of and staff were so

amazing staff rich breakfast clear place coffee, juices, fruits all day available wifi lobby

easy check in late check out late bar helpful staff

as above - woken early by a laundry van!

there were plenty of good eating close by as well as a laundry and supermarket across the road

over i spilled coffee all over my hoodie and when we reached the hotel i asked if there was any laundry places

45 by a laundry van that took ages to unload etc

free wifi worked well with super easy log in

no elevator. lots of stairs. no laundry service.

the bedding was clean so assumed it came straight from the laundry

staff helpful and allowed early check in

the friendly relaxed atmosphere of hotel and bar area

poor wifi

the ac never worked, breakfast was cold, laundry was 12 per bag

all over it none of the shower gels etc had anything in them we were next to either boiler or laundry dry room

we re also very grateful for the laundry facilities it was convenient, affordable, and extremely helpful

room service menu could have a bit more choice

the wifi is free and fast too what's more to ask

laundry service, no door between the lavatory and the bathroom, shower gel and shampoo made in

sent my dress (for a wedding the next day) to laundry services for pressing for the following morning and they

very fast laundry service

late check out as well which is so much better

and the swimming pool area could do with a bit of tlc - there was quite a bit of chipped paint

great same day laundry and really nice food

also, we had our laundry done through the hotels service

me the worst room which was on the first floor, very dark, and i guess the room was up above the laundry, it

the 5yr old kept asking me where the kitchen was

i nearly got an electric shock in my room and my sons 1000 canada goose jacket was stole from bar reception

cleaners carried dirty laundry through the eating area

better to have laundry

beds sagged a bit in the middle. no blow dryer or laundry services.

good supply of breakfast

breakfast was nice, didn't expect to have complimentary breakfast for kids with paying adult, super value for

the trip was ruined by a 100 laundry bill for one bag of laundry

laundry service not available at hotel

one occupant, i was given a room prepared for two occupants, and hence when i left, the amount of laundry would

the wifi was not working at all

room was spacious clean pool and thermal spa was good communal species where excellent

30am on sunday morning with a laundry van right outside our window/ there was a lot of c hanging and banging

5 small window overlooked hotel's bins & dirty laundry

nice hotel for a night away with out the kids

i ordered some food via room service and even though it was really busy being near christmas, the food was with

we had rose petals on our bed and a complimentary bottle of prosecco chilling in an ice bucket for our arrival

no laundry slips or bags in room.

great staff, decor and chilled bar area. room was great too with a really comfy bed.

very friendly staff, gorgeous rooms, amazing food and room service is brilliant

& attentive staff, signature room, late check out, coffee machine, shower, comfy big bed, toiletries, mini bar

we had a beautiful meal & room service for breakfast

no laundry facilities close by.

laundry was the only problem

we also used the laundry service which was so so easy and efficient

they had laundry service & they helped us to get a transfer at 5am to glasgow central station (we had 2 huge

body towels had a weird smell, something wrong was with the laundry