i had asked for laundry service the evening i arrived and was told to bring

staff were helpful the tunnocks caramel logs were great idea and enjoyed very much the laundry was very efficient

the room and free wifi

nothing really other than the wifi kept dropping out

had difficulty accessing the free wifi in fact we just gave up on it

laundry piled up in the corridor in the morning

window open as it was a warm night, got woken early in the morning with laundry coming/going through the door

great if well behaved pets were allowed at the bar otherwise people may leave them in the room when eating

very good rooms, facilities and staff were excellent. wifi was also brilliant.

no room service for bar after 11 o clock

was woken at 5:30am everyday by laundry/cleaning staff banging and bashing

noise went on until 2am then woken up again at 6am by the laundry lorry smashing around outside our window

good parking

cleanliness was top notch nice friendly reception and bar staff

range of items available the staff were excellent from the check in through the restaurant and bar all the way

great customer service at reception, very helpful. pair of robes, slippers and laundry bag

is no mini fridge in the hotel, nor laundry facilities which the ad indicated there was

only one set of towels in room, had to ask for 2nd set. wifi would not connect in room.

the gym

told about wifi no details left for it in room or password etc usually this info is told when checking in or

we had to ask twice for laundry for the sofa bed. too many people moving freely without masks

00 a laundry delivery below my room with staff shouting to each other this lasted an hour second night

pet friendly

are very spacious and spotlessly clean, the beds are so comfy including the sofa beds which the kids always

great budget, spacious room, was near m&d theme park and the kids had fun

smell of the laundry, towels and bedding had a smoky smell

they were helpful in numerous ways, including helping us find a laundry nearby, as we were there for seven

marks on bed linen indicating poor laundry quality

i need to mention about good price for bar drinks

had one night stay with kids and the room had everything we needed

stairwells were covered in cigarette ends, trays and trays of dirty glasses and crockery and laundry trolleys

spa was a little busy and people did not move out the hot tub for over 45 minutes

room lovely, breakfast excellent. check in good, bar area nice.

location friendly bar clean big rooms

wifi was really patchy and required us to keep logging back in and when travelling with young kids wifi is a

nice clean room, very pleasant staff, nice bar and restaurant.

there is a bar right next to the hotel and the drinks are amazing

bar milano staff are very professional and fico restaurant steaks age excellent

great staff, plenty of parking.

were very helpful,i required an early check in to attend a wedding,,no problem ,staff were

wifi actually worked

the wifi signal could have been a bit better

wifi we had problems connecting with it

was not quite clear which parking is for the hotel guests (apparently it is the lower one, the upper one is for

there wasn't anything i didn't like! if i had to find something the wifi could've been quicker

amazing helpful staff. gorgeous setting and comfy bed! brilliant fast wifi too!

clean and inviting staff all friendly breakfast was amazing great selection on offer rooms clean and tidy and

lift for disabled guests, room size, room service efficient, breakfast

nice hotel, lots of parking space and staff so friendly.

mix up with room service. resolved.

laundry facilities would have been useful though i appreciate that might not go with the style of

standard inside and out, the grounds were extremely well kept and easy to navigate (pathways and parking)

on top of that, breakfast was superb and dinners were michelin quality

bed was extremely comfortable and breakfast was fantastic

lack of activities no spa services yet, no gym

staff were excellent and the kids love staying there. we were made to feel very welcome.

sparce maybe a few green plants and a couple of wee tables beside the loungers would be a help, gym was busy

to have a rustic charming edge to it- it felt a little out of place and it would have suited the bar lounge to

food great. loved the pool. staff very friendly. our dog got a great welcome too!

they don't do room service and i was expecting it . also there was no ac

staff had to locate a bottle of brandy in another area finally on arrival a large bag of obviosly laundry was

didnt work in room no hair dryer had a room where i could hear staff making noise taking laundry and rubbish

room (303) was positioned right next to the laundry room which had machines on all night long which meant a poor

to complain about although it was noisy on the first night with the laundry delivery but that s not hotel

property with excellent facilities including pool etc

towels in bathroom not clean. looked as if they should have gone in the bucket not the laundry

laundry should be kept in a cupboard

hotel was a little unkept with rubbish laying around which is a shame is it offers views over the golf course

the wifi signal was weak in our room.(20)

food menu looked great and must have been tasty as the bar restaurant was busy whenever we passed

laundry being delivered at 6.15 disturbed sleep as did the car alarm that went off at 3 am.

good sized room pet friendly with access via a side door

the room above has kids running around after midnight and early in the morning

wifi was available, didn't try it

parking very polite and helpful receptionist at arrival and departure toiletries supplied

we had a beautiful table in the bar for food and weren t just put in a wee corner somewhere because we had

the room was very spacious with plenty of room to work and use the wifi

i had asked for a quiet room with good wifi, got neither

no signal. wifi was terrible in room.

i could not get a wifi signal in my room (number 14). i could in the bar area.

i arrived to book in and went to my room, the corridor was filled with dirty towels, laundry, cups, glasses,

dirty laundry from another guest still in our room when we checked in

they even did my laundry for a small additional charge

wifi can be a bit tricky to use

nice room clean and comfortable restaurant was very nice food pretty good, breakfast excellent

the kids eat free was a great offer

breakfast was great, and kids loved having access to the pool

spa amazing jacuzzi could have been slightly warmer

wont be taking kids as cleanliness in the poolside is shocking

will be nice if there are separated sections for pet as people who suffered from allergic and

i have been drinking beer in the bar since i was 19 years old, i am now

of all the friendliness of staff and little things like a small bunch of roses in a vase on the breakfast

and warm welcoming bar with great rooms

location, atmosphere, secure parking & lovely breakfast!

bit awkward getting through the busy bar with a suitcase to check in but i guess that's to be expected

wifi really needs to be sorted

room charge on bill, never had room service

i get it there was loads of black people there but don t about at kids for being kids

/ restaurant with great food and beer, room was excellent and airy, nice shower / toiletries and wifi very good

last time i stayed breakfast was in the ballroom, this time in the bar which wasn't the most comfortable

location, with everything you could need, free laundry was an unexpected bonus

the complimentary laundry service was a brilliant surprise

ud83eudd70 great offer of additional services (laundry, gym, billiard/ table tennis)

i loved the free facilities such as the gym + laundry room.

perks included access to a laundry room, pool and table tennis in the lobby and just a general welcoming feeling

self service(paid) laundry facility and was advised to go to euro hotel who politely refused

we did not find laundry near.

left my laundry to get done at 9am and they said it would be done at 5

they also gave me a late check out so an excellent stay

got an early check in

late check out was great

the open area was very pleasant and inviting with big seats and a fireplace

gym facilities available

everything is new, great restaurant for dinner, room service

had a cocktail at the bar and lloyd was so helpful and made us perfect cocktails

machines on the premise, now they were occupied the whole evening when we were planning to do laundry

very reasonable price to use the laundry

laundry is only open from 5pm and can be long queues

the laundry was small and lots of ppl were waiting for their turn

the laundry machines are unreliable and the front desk staff do not seem able to account for it

laundry needs giving your cloths at 9 in the morning and they will handle it at the evening

mine was next to what i am guessing is their laundry room which wasn t great but mostly was not an issue

the rooms are spectacular and free wifi and sky tv

good value for money and selection of drinks plus the little extras in the room, free wifi and sky tv on a nice

wifi is a bit slow

the laundry service was good

very clean. friendly staff. breakfast was really nice. hotel was perfect

just a great hotel experience, exceeded my expectations and staff at reception, bar and night porter all just

i couldn't find any safety or welcome information in the room, or any wifi code

room service option was great

the hotel advertises a laundry service which was, in reality not available

laundry service was so nice

the price of the drink is expensive could see why bar empty

staff at bar were exceptional, as on previous occasions very helpful

there were excellent bar and restaurant facilities in the hotel so there was

at the restaurant, kitchen closes at 20.30 sharp!!! too early when business trip

lovely staff and really clean and free wifi and mini bar in room

great location, really comfortable bed, fantastic mini bar and friendly staff

staff had to check with the kitchen to see if myself and a fellow traveler could be served dinner at 6:30 pm

kitchen staff could have done with more help at breakfast time

lack of guest laundry as there were no laundromats nearby.

loved that it had laundry and dry cleaning services since i stayed for 12 nights

2 days for a laundry service

staff was very helpful with info on laundry service.

got a river view room on request, also early check in and late check out

however at 5:15am fishers dependable laundry arrived and started banging around metal containers both into the

were rudely awakened just before 5am to the ridiculously loud banging and crashing noises from laundry vans and

loved the staff and self-service laundry.

had just discontinued their laundry service, which was one of the reasons we had booked, but the front staff

incredibly handy, great to have the same day laundry service.

a laundry bag was left on a saturday to be picked up the next day and when we stopped to pick it up,

clean, quiet, friendly personal, good breakfast and wifi.

really need to update the baths, it's like they are made for kids, adults kinda squashed and not long enough

the food at the restaurant is superb expecially the buffet breakfast where you can have as much or as little

cot sheets rather than using a normal sheet, beds are too soft, maybe some better options for kids in the

have had self wash facilities so that we could do our own laundry as we were on a long trip

the reception staff were so friendly, the bar staff in the afternoon were lovely.

no bar atmosphere at all! big empty space going to waste! a pity

amazingly large room, excellent spa/gym

only difficulty was saturday night, bar across from our room was very noisy, people and music loud

wi fi not working did not pick up the laundry like they said they would

room at rear overlooing the bins - bit noisy. no mini bar, no safe and not even a laundry bag

in the mornings you were woke up by the noise of the laundry cupboard and door being opened and shut constantly

wifi reception was very good

large kitchen fan discharging outside my window

oh and there was dirty laundry on the floor of my room

conflicting info for services, eg laundry phone number on form yet concierge says to drop there with laundry

i had pre-booked a rose petal turn up for my wife's birthday

we arrived early from a red eye flight from washington dc and they offered us an early check in with no extra

the wifi was disappointingly slow, i didn't use it in the end as it was too frustrating.

the price for doing laundry.

the laundry service was very expensive, compared to other similar hotels.

would have been great if the hotel have coin / self operated laundry as the next available self operated

the late check out, the bar and the room size.

fault a thing apart from booked in for a late check out at 2pm and obviously was a mix up and called our room

no laundry facilities at hotel. terrible room set up for 3 people. so tiny!

no laundrette or laundry service

were at the back of hotel and there was a laundry pick up at 2am and we heard the vans getting loaded

liked having an option to send out laundry

) also, online it says there is laundry, but there is not

the room service continental breakfast, far too much food for two people

beds, well located, parking in big ncp next door, gym selling day passes next door, fast free wifi, pretty

room service breakfast arrived a little cold & toast which was on the side stone cold only let down

only issue is the spa could have been cleaner in changing room

they weren't able to accommodate my request for an early check in, when i got back from wandering the bags were

the bedding was clean so assumed it came straight from the laundry

no elevator. lots of stairs. no laundry service.

i had a flat screen tv and room service for dinner

breakfast was amazing and you had a choice of about 8 options from a menu

location i chose this hotel based on the website pictures loved the bar area looked friendly and welcoming in

were working very late so were disappointed to be woken up by room service even with a do not disturb sign

no in room mini fridge to keep our drinks cool and no room service

i requested an early check in and this was

wifi was poor, hotel condition was a bit tired.

free wifi

over i spilled coffee all over my hoodie and when we reached the hotel i asked if there was any laundry places

as above - woken early by a laundry van!

there were plenty of good eating close by as well as a laundry and supermarket across the road

45 by a laundry van that took ages to unload etc

good quality cooked breakfast

easy access to glasgow central station, friendly staff, reasonably priced food and drinks and laundry service,

noise pollution woken up by laundry of the hotel both mornings at 7am

excellent wifi connection

they have gym too which is hardly used

room, lovely decor and a really comfortable bed, lovely staff, nice gym and a nice breakfast menu

me the worst room which was on the first floor, very dark, and i guess the room was up above the laundry, it

great same day laundry and really nice food

also, we had our laundry done through the hotels service

deluxe room on 2nd floor very big rooms very comfortable pool was great used it few times with kids dinner was

room was clean, facilities were good, late check out.

laundry service, no door between the lavatory and the bathroom, shower gel and shampoo made in

sent my dress (for a wedding the next day) to laundry services for pressing for the following morning and they

very fast laundry service

and the swimming pool area could do with a bit of tlc - there was quite a bit of chipped paint

it is an amazing hotel with a very nice staff, fabulous spa zone, fantastic atmosphere, amazing food

we took advantage of the laundry service and was fab

lovely breakfast, kids friendly

the bar was fun and good

the best part was the staff, we needed early check in and the lovely daniel made that possible for us

also the late check out, could add breakfast on on the morning of and staff were so

laundry rooms and other storage cupboards were all open and messy these were still open for

5am wake call from very loud staff and delivery driver loading out and in laundry cages.

room was above the laundry and was extremely hot with no form of ventilation other than a small window that

45am by big a huge lorry outside the window, wheeling in towels or laundry

around the pool side, no one delivered towels resulting in me having to use a tool from the dirty laundry

5 small window overlooked hotel's bins & dirty laundry

30am on sunday morning with a laundry van right outside our window/ there was a lot of c hanging and banging

location, pet friendly, clean and lovely staff

lovely quiet bar downstairs

easy access to the room (no elevator, with kids and luggage can be annoying)

the ac never worked, breakfast was cold, laundry was 12 per bag

all over it none of the shower gels etc had anything in them we were next to either boiler or laundry dry room

we re also very grateful for the laundry facilities it was convenient, affordable, and extremely helpful

bandwidth of wifi

beds were so comfortable and the pool was great for the kids

no laundry slips or bags in room.

like the fact i ended up at the hotel myself due to wife having to work but freedom from the kids for a night

staff, good location, nice modern hotel, good wifi

we had room service twice, and the food exceeded expectations

poor and gold difficult to find a seat in the restaurant without a reservation busy at night not kids

body towels had a weird smell, something wrong was with the laundry

location, within walking distance to charing cross station, several restaurants, 24hr public laundry service

no laundry facilities close by.

outlook on to back of buildings with laundry(

laundry was the only problem

laundry service not available at hotel

the trip was ruined by a 100 laundry bill for one bag of laundry

one occupant, i was given a room prepared for two occupants, and hence when i left, the amount of laundry would

from the spa to the gym, food, car parking ; staff they are all a1

great gym facilities

bathroom ventilation air was broken, there was no refrigerator in the room and no laundry

we were beside a storage room and at 6:30 am someone was banging the laundry carts against the wall of our room

laundry options are expensive

had laundry room door open at 7

had a large amount of luggage as we were travelling on an extended trip with golf clubs etc

the same day (24 hours) laundry service should be made available.

a guest self serve laundry would also make this great hotel even better

for 318 per night one would have expected free wifi as well as a laundry service on a sunday

i did not like the fact that the guests are not offered a complimentary wifi.

facilities were great, pool, gym etc all really clean and had everything you needed for a few hours down time

they don't have a laundry facility and the closest one is close enough, but it's located outside (washing/drying

i guess the maintenance time like laundry and vacuume, it was on the lobby, in rush hours

a laundry room or a place to dry wet clothes would be nice.

there are no facilities that you might expect in a dorm such as common area, laundry options, kitchen

great location where everything interesting is close, an outdoor laundry, parking and charing cross railway