to complain about although it was noisy on the first night with the laundry delivery but that s not hotel

staff had to locate a bottle of brandy in another area finally on arrival a large bag of obviosly laundry was

room (303) was positioned right next to the laundry room which had machines on all night long which meant a poor

didnt work in room no hair dryer had a room where i could hear staff making noise taking laundry and rubbish

facilities large swimming pool great gym facilities beautiful grounds with small play area for kids and

always hate that car parking is extra!!

food in restaurant amazing, breakfast great choice and tasty with added bonus of having room service-much

wont be taking kids as cleanliness in the poolside is shocking

use of pool and gym facilities.

spa amazing jacuzzi could have been slightly warmer

laundry facilities would have been useful though i appreciate that might not go with the style of

a swimming pool would have been great in an annexe.

they left you a bowl of fruit chocolates and a nice selection in the mini bar and coffee and tea selections

friendly, great resturant and food and the room was excellent and very comfortable, great parking and river

lots of parking available

dirty laundry from another guest still in our room when we checked in

i arrived to book in and went to my room, the corridor was filled with dirty towels, laundry, cups, glasses,

they even did my laundry for a small additional charge

loads of parking staff were polite cleaners were polite and place was very clean

travelled with 3 kids, including a 1-year old

swimming pool and gym , small running track in the grounds . evening meal was gorgeous .

spa facilities and gym equipment amazing

this hotel i took my fiance for his 30th we stayed one night in the excutive room was lovely very spacious the

there were kids running round the bar at 9'30 at night

the spa/ pool facilities

smell of the laundry, towels and bedding had a smoky smell

they were helpful in numerous ways, including helping us find a laundry nearby, as we were there for seven

marks on bed linen indicating poor laundry quality

easy to get to. free parking.

expensive ( 25 for a pet

staff, donna in reception lopked after us exceptionally well and all of the staff in the bar and restaurants

was awful, short staffed, misinformation around breakfast service and room service

lovely staff and bar and restaurant first class service

wifi wasn t accessible on the first night, we connected the following evening

for my kids were not there

we had to ask twice for laundry for the sofa bed. too many people moving freely without masks

00 a laundry delivery below my room with staff shouting to each other this lasted an hour second night

plenty of parking

love coming here for a wee night away from the kids to chill

super friendly staff, early check in after a long journey, great facilities, nice breakfast

the cooked breakfast was delicious and there were other options too

last time i stayed breakfast was in the ballroom, this time in the bar which wasn't the most comfortable

the staff were amazing. high standard of breakfast and rooms.

strong wifi (free)

evening we tried to order room service snack, but were told only a three course 'fathers day' menu was available

noise went on until 2am then woken up again at 6am by the laundry lorry smashing around outside our window

was woken at 5:30am everyday by laundry/cleaning staff banging and bashing

the kids had such a great time

hotel was amazing and breakfast had a great choice for kids and adults

breakfast was delicious and speedy

we had a beautiful table in the bar for food and weren t just put in a wee corner somewhere because we had

bar didn't stock ud83dude22 my favourite edinburgh raspberry gin

lovely staff unreal bar and restaurant

parking was easy and ample

a friendly hotel in a good location with plenty of parking and reasonably priced!

laundry piled up in the corridor in the morning

window open as it was a warm night, got woken early in the morning with laundry coming/going through the door

dog was made very welcome, always attention to our needs by staff, in the bar - 10/10 for friendliness and

was down in the area for the piton stage final, our kids won though it overran

from our previous visits and the upgrading of the facilities was excellent, really liked the wifi in all areas

i had asked for laundry service the evening i arrived and was told to bring

staff were helpful the tunnocks caramel logs were great idea and enjoyed very much the laundry was very efficient

the room and free wifi

couldn't connect to wifi only issue

wifi worked okay and the bathroom was fine as well

left my laundry to get done at 9am and they said it would be done at 5

we did not find laundry near.

self service(paid) laundry facility and was advised to go to euro hotel who politely refused

we were offered a late check out which as needed as children were in a dance

wifi was very decent

excellent location and very comfortable accommodation friendly staff laundry on site

the complimentary laundry service was a brilliant surprise

everything about this place, laundry included, ac, very clean, nice staff, perfect

free laundry

ud83eudd70 great offer of additional services (laundry, gym, billiard/ table tennis)

also the laundry service is not up to standard, i gave in my laundry well before 9am as directed by the

lovely building, great big room, speedy wifi.

bar lounge was also very cosy and comfortable with great service once again

pet-friendly room - dog bed and dog bowls were made available

parking

in addition, babbity bowsters is a cool bar when you can drink a beer or cider and listen to live music

early check in and late check out times available which is excellent

breakfast was great - good selection

ambience with comfortable rooms, tasty breakfast, very clean and comfy, small private parking, great location,

location, atmosphere, secure parking & lovely breakfast!

2 days for a laundry service

lack of guest laundry as there were no laundromats nearby.

loved that it had laundry and dry cleaning services since i stayed for 12 nights

staff was very helpful with info on laundry service.

we got an early check in and maria helped us trying to solve an issue and then printing tickets to a football

only 2 washing machines and dryers which could only be used from 5pm as housekeeping also use the laundry during

was also a lot of facilities out of order, such as half the living space, the toilet and the laundry room, which

machines on the premise, now they were occupied the whole evening when we were planning to do laundry

laundry takes contactless card payments

the laundry machines are unreliable and the front desk staff do not seem able to account for it

stairwells were covered in cigarette ends, trays and trays of dirty glasses and crockery and laundry trolleys

my daughter enjoyed a lovely massage and we all enjoyed the spa facilities

recommended with young kids, we couldn t get enough of the pool and jakuzzi

have been about 3 times this year with my granddaughter, she s o my 7 and it s our spa break , she absolutely

staff, food & spa were all amazing

the laundry service was good

location and early check in option

recommend this place staff were absolutely fantastic room was clean and comfortable and breakfast was 10/10 and

very clean. friendly staff. breakfast was really nice. hotel was perfect

conveniently situated. staff were very helpful and friendly. comfortable bed, fast wifi.

beds sagged a bit in the middle. no blow dryer or laundry services.

cleaners carried dirty laundry through the eating area

better to have laundry

offers a series of games for kids in the lobby

good wifi comfy beds

would have been great if the hotel have coin / self operated laundry as the next available self operated

the laundry service was very expensive, compared to other similar hotels.

the price for doing laundry.

comfortable quiet room. very safe and secure. room service for breakfast was a treat.

of the hotel including the glass lifts from which we could clearly see where the restaurant and bar were and

clean, comfortable and modern rooms, nice ambiance in the bar area

central location, late check out and a lovely breakfast

room service was fast and food was delicious! room toiletries were excellent

restaurant menu was limited. no one answered the phone for room service.

central location. very comfortable room. great gym.

not much we didn t like but there was no where to do our laundry

) also, online it says there is laundry, but there is not

no laundrette or laundry service

were at the back of hotel and there was a laundry pick up at 2am and we heard the vans getting loaded

liked having an option to send out laundry

room at rear overlooing the bins - bit noisy. no mini bar, no safe and not even a laundry bag

wi fi not working did not pick up the laundry like they said they would

in the mornings you were woke up by the noise of the laundry cupboard and door being opened and shut constantly

location. 24hr service bar in lobby

the only negative is that the wifi did not function, neither in the room nor in the lobby.

mine was next to what i am guessing is their laundry room which wasn t great but mostly was not an issue

laundry needs giving your cloths at 9 in the morning and they will handle it at the evening

good bar downstairs with very nice and helpful staff- the room was clean and a perfect size for me and

comfy bed, good shower and free sky and wifi

the rooms are spectacular and free wifi and sky tv

the hotel advertises a laundry service which was, in reality not available

laundry service was so nice

the price of the drink is expensive could see why bar empty

friendly staff lovely breakfast

i didn't have teh kids with me, bt it would ave been aditionally problematic if a toddler was in the room

conflicting info for services, eg laundry phone number on form yet concierge says to drop there with laundry

oh and there was dirty laundry on the floor of my room

friendly, central, pet-friendly.

the champagne bar is worth a visit

the location & pet friendly.

reliable and fast wifi

the quickness of room service

unsecured wifi which meant could not access mail and internet. emergency exit door locked

friendly staff great decor really comfy bed good shower and toiletries free mini bar nice breakfast restaurant

was able to get an early check in and have facilities to hold luggage after check out

the ac never worked, breakfast was cold, laundry was 12 per bag

we re also very grateful for the laundry facilities it was convenient, affordable, and extremely helpful

all over it none of the shower gels etc had anything in them we were next to either boiler or laundry dry room

was working on a project in my room, and wanted to use room service i was unable to due to not having credit on

the room service was sooooo yummy

noise pollution woken up by laundry of the hotel both mornings at 7am

easy access to glasgow central station, friendly staff, reasonably priced food and drinks and laundry service,

not a problem will 2 kids who were up then, but could be an issue for some

shower was great. bed comfy. good room service

there was a late check out (11am) as standard and a lovely bar and reception area to relax in

have had self wash facilities so that we could do our own laundry as we were on a long trip

the cocktail bar was a real highlight, offering a great atmosphere and expertly crafted drinks, while the

the spa although small is so relaxing and an extra special touch when having a night away

wifi was good

the spa was a great way to wind down

the trip was ruined by a 100 laundry bill for one bag of laundry

one occupant, i was given a room prepared for two occupants, and hence when i left, the amount of laundry would

laundry service not available at hotel

kids in the bar late at night

kids loved it

we took advantage of the laundry service and was fab

breakfast i asked about the late check out deal and the girl said it was on the house and i was really impressed

arrival to leaving the staff were amazing the rooms were lovely and clean beds comfortable and breakfast was

the bed wasn t make the other day and the room service didn t close the door correctly, when they get us new

the 24 hour bar and the pool table, staff were nice and rooms were good

a guest self serve laundry would also make this great hotel even better

the same day (24 hours) laundry service should be made available.

for 318 per night one would have expected free wifi as well as a laundry service on a sunday

kids loved the pool and big beds

drink price and that kids under 16 where aloud in steam room and sauna , all other gyms and hotels are over 16

excellent breakfast options

booked a room for myself, my husband and our two kids

the bed was comfortable and the view was excellent as i paid for a city view, i also order room service and

and the room was well equipped and room service prompt with all our requirements that day (i

good breakfast

staff members at the reception could be a bit accurate to details as i left some items for the laundry with

early check in and free guest laundry albeit dryer needs an upgrade

shower ran hot then cold. room next to laundry so smell in hall was not great.

placed next to laundry room so wakened with water noises and banging and clunking trolleys from 5:30 am

great to find laundry facilities

very fast laundry service

sent my dress (for a wedding the next day) to laundry services for pressing for the following morning and they

laundry service, no door between the lavatory and the bathroom, shower gel and shampoo made in

price for the breakfast

the staff were so helpful and the spa was lovely and so relaxing, had room service breakfast brought to our

the boutique size, restoration of historic building, location, staff, bar room service and general vibe

room was quite small and wifi was slow, but apart from that everything was fine

room service menu states until 11pm but when you go to order at 10:30 you re told it ended 9:45pm

i found a hairdryer an iron even an xl large tower, a coffee machine whith all the extras mini bar very carefully

wifi was poor, hotel condition was a bit tired.

over i spilled coffee all over my hoodie and when we reached the hotel i asked if there was any laundry places

there were plenty of good eating close by as well as a laundry and supermarket across the road

as above - woken early by a laundry van!

45 by a laundry van that took ages to unload etc

the central location, the clean and comfortable room and its size, the efficient wifi.

laundry was never picked up although it was lying in the room in the right

it was far away from a lot of laundry service places.

someone was in and out of cleaning/laundry cupboard late and through the night

meal at oui kitchen was nice

were great and did their best to allow us an early check in, however didn’t know the price of breakfast when

30am on sunday morning with a laundry van right outside our window/ there was a lot of c hanging and banging

5 small window overlooked hotel's bins & dirty laundry

the wifi and tv systems would benefit from updating

this hotel several times over last 19 years so a bit disappointed with this stay and floor , also late check

location, pet friendly, clean and lovely staff

were rudely awakened just before 5am to the ridiculously loud banging and crashing noises from laundry vans and

loved the staff and self-service laundry.

laundry service

incredibly handy, great to have the same day laundry service.

however at 5:15am fishers dependable laundry arrived and started banging around metal containers both into the

a laundry bag was left on a saturday to be picked up the next day and when we stopped to pick it up,

the food at the restaurant is superb expecially the buffet breakfast where you can have as much or as little

big room , comfy, high speed wifi

clean and very comfortable girl at reception was so friendly and welcoming as was the girl at breakfast in the

no room service once restaurant shuts

no laundry slips or bags in room.

we had a beautiful meal & room service for breakfast

poor and gold difficult to find a seat in the restaurant without a reservation busy at night not kids

we ordered room service and the food was delicious and fairly reasonably priced (as far as room service goes)

room service is quite expensive, however remember it's a premium hotel that provides premium

proximity to secc pet friendly friendly staff

pet friendly and outside the new low emissions zone

the hotel also has a built in gym and various games in their front lobby such as pool, table football and a

to concert venue, good size bedroom, comfortable bed, pet friendly , liked the automatic lighting when i got up

staff were not so friendly and we didn't know there was a gym we could use.

we also used the laundry service which was so so easy and efficient

laundry was the only problem

body towels had a weird smell, something wrong was with the laundry

location, within walking distance to charing cross station, several restaurants, 24hr public laundry service

no laundry facilities close by.

we were beside a storage room and at 6:30 am someone was banging the laundry carts against the wall of our room

had laundry room door open at 7

laundry options are expensive

bathroom ventilation air was broken, there was no refrigerator in the room and no laundry

great location for the theatre, lovely staff, clean, brilliant big comfy bed, great breakfast.

no cooking, towels, must be bought, no laundry.

there are no facilities that you might expect in a dorm such as common area, laundry options, kitchen

no laundry facilities but this is a very minor point.

laundry - none onsite, but on street laundry available next to the gas station and cash only - min

i guess the maintenance time like laundry and vacuume, it was on the lobby, in rush hours

also, we had our laundry done through the hotels service

great same day laundry and really nice food

me the worst room which was on the first floor, very dark, and i guess the room was up above the laundry, it

no food left that the kids liked and not alot left for the adults either

the 5yr old kept asking me where the kitchen was

the bedding was clean so assumed it came straight from the laundry

no elevator. lots of stairs. no laundry service.

free wifi advertised in the room info was wrong and we struggled to get any connection but it didn't

slightly dated but had all extras, easy wifi

i had a flat screen tv and room service for dinner

on second day when i left my laundry outside door to be exchanged, we returned to our room to find that new

great food in the restaurant, lovely spa and gym with free use, stunning views

spa pool great will definitely go back

we had prosecco on arrival and ordered room service, everything delicious and beautifully presented , staff

kids loved pool

laundry like hand and bath towels were available on demand

laundry wagons left beside the lifts (level 1)

in took 30mins depite paying for early check in we were nearly late for my daughters graduation, staff were

didn't like the fact that only very slow and intermittent wifi access was included

in with smiles from the staff, very welcoming and patient, answered all questions and even opened bar so we

the laundry room music and construction below was very loud and annoying

it really wasn't nice staying there specially that it was next to laundry room and hotel bins right outside

our room was in the basement next to the laundry

the laundry service was excellent, timely and efficient

basement floor near laundry room