food was lovely, rooms were spotless bed comfortable and tv good size wifi signal also good

was not quite clear which parking is for the hotel guests (apparently it is the lower one, the upper one is for

good parking, good internet, nice room with plenty of desk space. staff friendly and helpful.

parking check-in went easy

the girl at reception was phenomenal and the room was so clean and my kids loved it

stairwells were covered in cigarette ends, trays and trays of dirty glasses and crockery and laundry trolleys

my daughter enjoyed a lovely massage and we all enjoyed the spa facilities

wifi was really patchy and required us to keep logging back in and when travelling with young kids wifi is a

breakfast, friendly staff and location

breakfast was great. the room was clean and the facilities are very well managed

is no mini fridge in the hotel, nor laundry facilities which the ad indicated there was

great customer service at reception, very helpful. pair of robes, slippers and laundry bag

great wifi quiet room very clean

the room service was prompt and staff were helpful and very polite

the wifi was good and didn't require information to login and had sky tv which js always nice

laundry should be kept in a cupboard

towels in bathroom not clean. looked as if they should have gone in the bucket not the laundry

good location,easy parking and clean and tidy rooms. staff extremely pleasant and helpful.

clean and warm, breakfast was great the location was perfect for us as we had a function at the golf course

parking can be tight as it is a busy restaurant

00 a laundry delivery below my room with staff shouting to each other this lasted an hour second night

we had to ask twice for laundry for the sofa bed. too many people moving freely without masks

reasonable price, friendly staff, comfortable beds, feels new, good breakfast, pet friendly

very clean well located and tremendous staff. lovely open plan reception bar restaurant area.

hotel, staff always really lovely and the breakfast is amazing

noise went on until 2am then woken up again at 6am by the laundry lorry smashing around outside our window

was woken at 5:30am everyday by laundry/cleaning staff banging and bashing

i couldn't get wifi but that was probably my laptop, i'll check next time

breakfast and room we re both great

partner, 2 kids and i enjoyed a lovely stay at the alona hotel

laundry being delivered at 6.15 disturbed sleep as did the car alarm that went off at 3 am.

from 2000 until 0100 there was continual disturbance; from kids running up and down the corridor, adults shouting

wifi was a little slow in the room. ok in lobby though.

free wifi worked brilliantly

pet friendly dogs are not allowed in any of the public areas so either have to be in the room or

staff were helpful the tunnocks caramel logs were great idea and enjoyed very much the laundry was very efficient

i had asked for laundry service the evening i arrived and was told to bring

couldn't connect to wifi only issue

nothing really other than the wifi kept dropping out

we couldn t get the wifi working on the television but luckily i brought my laptop to watch something on

laundry piled up in the corridor in the morning

window open as it was a warm night, got woken early in the morning with laundry coming/going through the door

com for the queen suite, which when booking the filter was on pet friendly

nothing. wished room service was avaible til 11pm

wifi worked downstairs, but didn t work in my room

marks on bed linen indicating poor laundry quality

they were helpful in numerous ways, including helping us find a laundry nearby, as we were there for seven

smell of the laundry, towels and bedding had a smoky smell

breakfast is excellent, staff hospitality is top rated

only the bar food choice.

handy for visiting our friends and also using bar milano which is part of the hotel

staff, donna in reception lopked after us exceptionally well and all of the staff in the bar and restaurants

lovely staff and bar and restaurant first class service

asked if we could have room service & was told no

ask for anymore the room was perfect the bed was so comfy the jacuzzi bath was brilliant also the bar milano

laundry facilities would have been useful though i appreciate that might not go with the style of

only thing i would not change but add , is a spa , pool area ,, i believe the hotel is in the process of having

first class in every way with superb breakfast and plenty of complimentary penhaligons toiletries in bathroom

pollution and all the foot traffic with the major real estate development happening right in the parking lot of

wfi was not up to expectations and the bar menu although good was limited bearing in mind the restaurant was

i arrived to book in and went to my room, the corridor was filled with dirty towels, laundry, cups, glasses,

they even did my laundry for a small additional charge

dirty laundry from another guest still in our room when we checked in

there's also a bar downstairs that opens later in the afternoon, but we never had a chance to sample it - next

opposite the hotel which was a great place for a walk with a good range of play equipment for kids

my stay here - everything was superb from the staff to the room & the breakfast was lovely

great wifi and television options, good breakfast and an updated bathroom

of all the friendliness of staff and little things like a small bunch of roses in a vase on the breakfast

bit awkward getting through the busy bar with a suitcase to check in but i guess that's to be expected

location, atmosphere, secure parking & lovely breakfast!

around the pool side, no one delivered towels resulting in me having to use a tool from the dirty laundry

room was above the laundry and was extremely hot with no form of ventilation other than a small window that

45am by big a huge lorry outside the window, wheeling in towels or laundry

laundry rooms and other storage cupboards were all open and messy these were still open for

5am wake call from very loud staff and delivery driver loading out and in laundry cages.

i loved the free facilities such as the gym + laundry room.

perks included access to a laundry room, pool and table tennis in the lobby and just a general welcoming feeling

the complimentary laundry service was a brilliant surprise

amazing staff .. couldn t be more welcoming or helpful! laundry service was a bonus !

free laundry

we were going to a wedding and went out of their way to accommodate an early check in for us and arrange taxis

i found the early check in and late check out really useful as it allowed me to tailor my stay around my travel

and the room we booked was stunning, we stayed in the heritage king room with a gorgeous feature fireplace and

didn t t have breakfast. bar snack on arrival was excellent.

i've ever got that level of service before in such a large hotel loved the cocktails and the cosy fireplace to

mine was next to what i am guessing is their laundry room which wasn t great but mostly was not an issue

laundry needs giving your cloths at 9 in the morning and they will handle it at the evening

was allowed early check in at 11am without any additional cost

wifi is a bit slow

bed was very comfy,the free wine and cheese bar was a great bonus and the breakfast was excellent at extra cost

machines on the premise, now they were occupied the whole evening when we were planning to do laundry

only 2 washing machines and dryers which could only be used from 5pm as housekeeping also use the laundry during

laundry takes contactless card payments

was also a lot of facilities out of order, such as half the living space, the toilet and the laundry room, which

thanks again for the help of the laundry coins issue

the laundry service was good

comfy bed tea coffee in room . room service good . warm room

centrally located, nice clean room, very friendly staff, all sorts of services like breakfast and room service

location and early check in option

very clean. friendly staff. breakfast was really nice. hotel was perfect

left my laundry to get done at 9am and they said it would be done at 5

self service(paid) laundry facility and was advised to go to euro hotel who politely refused

we did not find laundry near.

we were offered a late check out which as needed as children were in a dance

very helpful staff, excellent location. great that they except pets.

the hotel advertises a laundry service which was, in reality not available

laundry service was so nice

the wifi was not available in the room but was else

relaxing really nice room lobby and bar were really nice great staff and breakfast was

at christmas the atmosphere really joyous and families in lobby bar cheerful and happy

i was told there were several rooms available but there would be an early check in fee

wifi, location, lounge, drinks

didn't have breakfast

room service was very good

staff had to check with the kitchen to see if myself and a fellow traveler could be served dinner at 6:30 pm

wifi don't work , smells , toilet seat loose

had dinner and breakfast in the hotel and both were excellent

very loud music that didn t finish till 1am and very noisey crowd outside after bar closed

we arrived before check in time, and had a drink in the bar while they got our room ready

location and cleanliness and parking

laundry service

were rudely awakened just before 5am to the ridiculously loud banging and crashing noises from laundry vans and

incredibly handy, great to have the same day laundry service.

however at 5:15am fishers dependable laundry arrived and started banging around metal containers both into the

had just discontinued their laundry service, which was one of the reasons we had booked, but the front staff

a laundry bag was left on a saturday to be picked up the next day and when we stopped to pick it up,

cot sheets rather than using a normal sheet, beds are too soft, maybe some better options for kids in the

sofa bed was pretty uncomfortable and a bit small for our kids - 13 and 11 years

wifi was terrible, stopped trying to use it in the end

breakfast was varied and good quality mist enjoyable

have had self wash facilities so that we could do our own laundry as we were on a long trip

booked the wellness suite and managed to get the spa to ourselves for the hour

large and modern room - great location in the centre of the city - very friendly staff - fast wifi

wifi was good

wifi is strong and fast, toilets were clean and good

the bedding was clean so assumed it came straight from the laundry

no elevator. lots of stairs. no laundry service.

location i chose this hotel based on the website pictures loved the bar area looked friendly and welcoming in

super friendly, cosy, quirky atmosphere, fantastic breakfast!

staff helpful and allowed early check in

staff was very helpful with info on laundry service.

lack of guest laundry as there were no laundromats nearby.

2 days for a laundry service

loved that it had laundry and dry cleaning services since i stayed for 12 nights

the gym and bookable office rooms were fantastic perks and can we talk about the wifi

oh and there was dirty laundry on the floor of my room

conflicting info for services, eg laundry phone number on form yet concierge says to drop there with laundry

in-room wifi can be a bit temperamental

would have been nice to have a room service option or a cafe on site other than the upscale champagne room

very central, great breakfast, quiet

location ,view from room breakfast was lovely

massive comfy bed - best shower ever - huge flat screen tv with sky movies and sports - wifi was great - staff

the sofa bed for kids kept sinking so kids got a bit scared

free wifi with good signal

the room service is the best i have ever had and i wish it stays that way; always great and always

room at rear overlooing the bins - bit noisy. no mini bar, no safe and not even a laundry bag

in the mornings you were woke up by the noise of the laundry cupboard and door being opened and shut constantly

wi fi not working did not pick up the laundry like they said they would

comfortable room, early check in, very reasonable price.

great restaurant and bar options all around

also, we had our laundry done through the hotels service

me the worst room which was on the first floor, very dark, and i guess the room was up above the laundry, it

great same day laundry and really nice food

welcome at the gym when we went to look around was not so good .

staff very friendly and great with kids

wifi kept dropping out only 2 caffeinated coffees in the room

great room service!!

wifi in my room was spotty.

were working very late so were disappointed to be woken up by room service even with a do not disturb sign

i requested an early check in and this was

the laundry service was very expensive, compared to other similar hotels.

would have been great if the hotel have coin / self operated laundry as the next available self operated

the price for doing laundry.

he was great with the kids and definitely made our stay memorable for them

friendly and helpful staff, nice large rooms, excellent bar food, nice quiet atmosphere in bar, efficient bar

) also, online it says there is laundry, but there is not

there was no laundry or general food available. but their were eateries near by.

were at the back of hotel and there was a laundry pick up at 2am and we heard the vans getting loaded

no laundrette or laundry service

no laundry facilities at hotel. terrible room set up for 3 people. so tiny!

as above - woken early by a laundry van!

there were plenty of good eating close by as well as a laundry and supermarket across the road

45 by a laundry van that took ages to unload etc

over i spilled coffee all over my hoodie and when we reached the hotel i asked if there was any laundry places

early check in at no extra cost

very fast laundry service

sent my dress (for a wedding the next day) to laundry services for pressing for the following morning and they

laundry service, no door between the lavatory and the bathroom, shower gel and shampoo made in

property, staff were incredible, spa facilities were amazing, the whole experience was excellent and the best

breakfast was excellent and delicious

easy access to glasgow central station, friendly staff, reasonably priced food and drinks and laundry service,

noise pollution woken up by laundry of the hotel both mornings at 7am

gym small but ok

liked the 24 hour manned reception and 24 hour room service

comfortable, beautiful decor, free mini bar (non-alcoholic), room fully equipped, nice bar area to

we took advantage of the laundry service and was fab

also they disabled the hotel app so couldn't order room service, as they wouldn't be able to cope with the

excellent central location. great bar and beer.

to glasgow via the caledonian sleeper train, so we arrived early in the morning

room service idea is great

no laundry slips or bags in room.

clean, minimal, on-site bar and restaurant which was excellent good location.

bed was so comfy we paid for a late check out

very friendly staff, gorgeous rooms, amazing food and room service is brilliant

it was very clean the room was great sky tv with a big tv which was great, they gave us an early check in

5 small window overlooked hotel's bins & dirty laundry

30am on sunday morning with a laundry van right outside our window/ there was a lot of c hanging and banging

the wifi and tv systems would benefit from updating

in the morning was a charge for food and drink for room service

arrived at the hotel early and were given early check in which was great

was no room service available at no

loved the wide choice on offer for breakfast and everything was very tasty.

evening we tried to order room service snack, but were told only a three course 'fathers day' menu was available

the hotel was lovely and breakfast was amazing.

no room service for the four nights we were there

body towels had a weird smell, something wrong was with the laundry

no laundry facilities close by.

they had laundry service & they helped us to get a transfer at 5am to glasgow central station (we had 2 huge

laundry was the only problem

we also used the laundry service which was so so easy and efficient

laundry options are expensive

bathroom ventilation air was broken, there was no refrigerator in the room and no laundry

we were beside a storage room and at 6:30 am someone was banging the laundry carts against the wall of our room

had laundry room door open at 7

friendly staff, early check in and good breakfast

all over it none of the shower gels etc had anything in them we were next to either boiler or laundry dry room

the ac never worked, breakfast was cold, laundry was 12 per bag

we re also very grateful for the laundry facilities it was convenient, affordable, and extremely helpful

no kids options on the dining menu

forgot our swim stuff so couldn't use the pool

a very friendly and helpful staff, quality laundry, comfortable beds with privacy, good lockers and nice location

a laundry room or a place to dry wet clothes would be nice.

great location where everything interesting is close, an outdoor laundry, parking and charing cross railway

no laundry facilities but this is a very minor point.

i guess the maintenance time like laundry and vacuume, it was on the lobby, in rush hours

the trip was ruined by a 100 laundry bill for one bag of laundry

laundry service not available at hotel

one occupant, i was given a room prepared for two occupants, and hence when i left, the amount of laundry would

from room service was not nice at all, and over priced for small portions

wifi was free and we didnt have breakfast

the same day (24 hours) laundry service should be made available.

a guest self serve laundry would also make this great hotel even better

for 318 per night one would have expected free wifi as well as a laundry service on a sunday

the hotel accommodated every part of my trip by allowing an early check in and late check out at no extra charge

- we made use of the gym, pool and spa facilities - fantastic

laundry like hand and bath towels were available on demand

laundry wagons left beside the lifts (level 1)

free wifi only in public area

in took 30mins depite paying for early check in we were nearly late for my daughters graduation, staff were

receptionist and helped with early check in

cleaners carried dirty laundry through the eating area

better to have laundry

beds sagged a bit in the middle. no blow dryer or laundry services.

location was great with bowling, cinema, casino and a few restaurants

pet friendly

also, the staff trundling the laundry across the car park quite early might

the room was good but located right next to the laundry room of the hotel

didn t like how the bedding wasn t clean and how the room was never cleaned by a room service everyday like

there is an amazing amount of parking so that's never a worry

kitchen closes at 9

very modern, clean and nice hotel. good usable gym.

had a request in for balloons and petals in the room the staff accommodated this with no hesitation very welcoming

location, fun atmosphere and late check out

loved the bar and the clean rooms, great value!

close to the hydro, clean rooms, friendly staff, bar open till 2am.

early check in and free guest laundry albeit dryer needs an upgrade

great to find laundry facilities

laundry facility was a plus, and moderately priced

placed next to laundry room so wakened with water noises and banging and clunking trolleys from 5:30 am

staff members at the reception could be a bit accurate to details as i left some items for the laundry with

it was far away from a lot of laundry service places.

laundry was never picked up although it was lying in the room in the right

someone was in and out of cleaning/laundry cupboard late and through the night

the hotel was very clean throughout and the room was comfortable, we had good wifi signal and a great power

gym and ideally a small pool