i had asked for laundry service the evening i arrived and was told to bring

staff were helpful the tunnocks caramel logs were great idea and enjoyed very much the laundry was very efficient

the room and free wifi

nothing really other than the wifi kept dropping out

had difficulty accessing the free wifi in fact we just gave up on it

laundry piled up in the corridor in the morning

window open as it was a warm night, got woken early in the morning with laundry coming/going through the door

great if well behaved pets were allowed at the bar otherwise people may leave them in the room when eating

very good rooms, facilities and staff were excellent. wifi was also brilliant.

no room service for bar after 11 o clock

was woken at 5:30am everyday by laundry/cleaning staff banging and bashing

noise went on until 2am then woken up again at 6am by the laundry lorry smashing around outside our window

good parking

cleanliness was top notch nice friendly reception and bar staff

range of items available the staff were excellent from the check in through the restaurant and bar all the way

smell of the laundry, towels and bedding had a smoky smell

they were helpful in numerous ways, including helping us find a laundry nearby, as we were there for seven

marks on bed linen indicating poor laundry quality

past experienced says bt is very picky about wifi security, and that was probably the problem here

were amazing, rooms are clean and comfortable and breakfast was nice

00 a laundry delivery below my room with staff shouting to each other this lasted an hour second night

we had to ask twice for laundry for the sofa bed. too many people moving freely without masks

were allowed an early check in free of charge

very nice, convenient location, rooms were very clean, nice breakfast

breakfast items good selection bread very fresh staff very helpful rooms very clean and comfortable

pillows were not very comfy, too firm. the wifi connection was poor .

parking lot construction.

for my kids were not there

for those that want to stay connected the wifi was top notch

handy for visiting our friends and also using bar milano which is part of the hotel

stairwells were covered in cigarette ends, trays and trays of dirty glasses and crockery and laundry trolleys

chemicals used in the pool were far too strong, to the point i couldn't enjoy the jacuzzi for the full cycle as

was a very nice clean hotel,with very helpful staff,and a very good breakfast,we enjoyed our stay

this was a family break! we really loved our stay. kids are already asking to come back

we changed our breakfast to room service and it was amazing

is no mini fridge in the hotel, nor laundry facilities which the ad indicated there was

great customer service at reception, very helpful. pair of robes, slippers and laundry bag

a pool and a spa would be great, also perhaps a loyalty scheme, for returning customers.

i was planning to use the gym but when i went in to have a look it was pathetic considering how nice the hotel

i had room service and the food was absolutely delicious, quick and still very much hot, unlike other

wifi actually worked

the wifi signal could have been a bit better

wifi we had problems connecting with it

was not quite clear which parking is for the hotel guests (apparently it is the lower one, the upper one is for

there wasn't anything i didn't like! if i had to find something the wifi could've been quicker

laundry facilities would have been useful though i appreciate that might not go with the style of

much else to do on property, no pool, no on-site spa, although they could call and schedule next day for us

wfi was not up to expectations and the bar menu although good was limited bearing in mind the restaurant was

standard inside and out, the grounds were extremely well kept and easy to navigate (pathways and parking)

lovely location. good breakfast

opal bar was the only one open it would have been good to have both open to save the back log of orders

bar and breakfast staff very friendly and efficient

that was a bit off putting we were a family of 4 and was only 2 chairs for dinner table as we had room service

wifi connection worked well in all areas of the hotel

is an excellent hotel for the money set in pleasant grounds with good car parking

staff were excellent and the kids love staying there. we were made to feel very welcome.

sparce maybe a few green plants and a couple of wee tables beside the loungers would be a help, gym was busy

to have a rustic charming edge to it- it felt a little out of place and it would have suited the bar lounge to

food great. loved the pool. staff very friendly. our dog got a great welcome too!

they don't do room service and i was expecting it . also there was no ac

staff had to locate a bottle of brandy in another area finally on arrival a large bag of obviosly laundry was

didnt work in room no hair dryer had a room where i could hear staff making noise taking laundry and rubbish

room (303) was positioned right next to the laundry room which had machines on all night long which meant a poor

to complain about although it was noisy on the first night with the laundry delivery but that s not hotel

property with excellent facilities including pool etc

we had a beautiful table in the bar for food and weren t just put in a wee corner somewhere because we had

the wifi was pretty slow and would cut out occasionally.

room service was poor

i could not get a wifi signal in my room (number 14). i could in the bar area.

a little cosy but was clean and had all the necessary requirements for my stay, including a great wifi connection

laundry should be kept in a cupboard

towels in bathroom not clean. looked as if they should have gone in the bucket not the laundry

to access by car, free parking space

nice veiw of golf course

friendly staff, cleanliness and car parking.

dirty laundry from another guest still in our room when we checked in

they even did my laundry for a small additional charge

i arrived to book in and went to my room, the corridor was filled with dirty towels, laundry, cups, glasses,

my tv didn t work wifi was weak

easy parking

laundry being delivered at 6.15 disturbed sleep as did the car alarm that went off at 3 am.

kids twin room was above the disco for a wedding two nights in a row so no sleep until very late

wifi was a little slow in the room. ok in lobby though.

15 and it was perfect - spacious, clean, big tv, large bathroom, great water pressure, super fast wifi, large

good location for our purposes, very clean, large room, very helpful staff, excellent bar and restaurant

the kids eat free was a great offer

breakfast was great, and kids loved having access to the pool

spa amazing jacuzzi could have been slightly warmer

wont be taking kids as cleanliness in the poolside is shocking

will be nice if there are separated sections for pet as people who suffered from allergic and

i get it there was loads of black people there but don t about at kids for being kids

last time i stayed breakfast was in the ballroom, this time in the bar which wasn't the most comfortable

lovely modern room and very kind staff. the bar was cosy for us too.

friendly staff, free wifi and parking

last time i stayed breakfast was in the ballroom, this time in the bar which wasn't the most comfortable

was good, and there was a free designated parking area for guests

location, atmosphere, secure parking & lovely breakfast!

early check in and late check out times available which is excellent

my only minor complaint is that their free wifi is unsecured. everything else was 10/10

location, stay, staff, harry was great, parking, just amazing, highly recommend, nice bar and food too

location, with everything you could need, free laundry was an unexpected bonus

the complimentary laundry service was a brilliant surprise

ud83eudd70 great offer of additional services (laundry, gym, billiard/ table tennis)

i loved the free facilities such as the gym + laundry room.

perks included access to a laundry room, pool and table tennis in the lobby and just a general welcoming feeling

self service(paid) laundry facility and was advised to go to euro hotel who politely refused

we did not find laundry near.

left my laundry to get done at 9am and they said it would be done at 5

they also gave me a late check out so an excellent stay

got an early check in

there are laundry services on premises [ 5pm to 9pm daily; 2 wash 2 dryer - payment by card only ]

was also a lot of facilities out of order, such as half the living space, the toilet and the laundry room, which

the laundry machines are unreliable and the front desk staff do not seem able to account for it

the laundry was the cheapest i've found in europe - 2 for a wash or dry

laundry service is just 5-9pm and i wanted a quick wash of my clothes in the morning- not good

to pay for strong wifi considering prive per night is not cheap i expect full free wifi no complimentary bottled

a premium heritage room with large oval window and fireplace as presented on booking

restaurant menu was limited. no one answered the phone for room service.

i've ever got that level of service before in such a large hotel loved the cocktails and the cosy fireplace to

the bar area was very relaxing and comfortable for enjoying a small refreshment

the laundry service was good

wifi was quite slow although that might have been due to my laptop

conveniently situated. staff were very helpful and friendly. comfortable bed, fast wifi.

the breakfast. good wifi for work requirements.

the breakfast was excellent at a very affordable price

mine was next to what i am guessing is their laundry room which wasn t great but mostly was not an issue

laundry needs giving your cloths at 9 in the morning and they will handle it at the evening

arrived way too early and said i'd chance asking if i could get an early check in and it was arranged within

wifi is a bit slow

wifi could have been better

the hotel advertises a laundry service which was, in reality not available

laundry service was so nice

the price of the drink is expensive could see why bar empty

staff at bar were exceptional, as on previous occasions very helpful

there were excellent bar and restaurant facilities in the hotel so there was

at the restaurant, kitchen closes at 20.30 sharp!!! too early when business trip

lovely staff and really clean and free wifi and mini bar in room

great location, really comfortable bed, fantastic mini bar and friendly staff

staff had to check with the kitchen to see if myself and a fellow traveler could be served dinner at 6:30 pm

kitchen staff could have done with more help at breakfast time

lack of guest laundry as there were no laundromats nearby.

loved that it had laundry and dry cleaning services since i stayed for 12 nights

2 days for a laundry service

staff was very helpful with info on laundry service.

got a river view room on request, also early check in and late check out

have had self wash facilities so that we could do our own laundry as we were on a long trip

it was good to have a gym but could have offered a stationary bike.

location, bags held for us as we arrived early in the morning

the spa although small is so relaxing and an extra special touch when having a night away

booked the wellness suite and managed to get the spa to ourselves for the hour

room at rear overlooing the bins - bit noisy. no mini bar, no safe and not even a laundry bag

in the mornings you were woke up by the noise of the laundry cupboard and door being opened and shut constantly

wi fi not working did not pick up the laundry like they said they would

wifi was not great and also struggled for a decent 4g connection

the only negative is that the wifi did not function, neither in the room nor in the lobby.

incredibly handy, great to have the same day laundry service.

laundry service

loved the staff and self-service laundry.

had just discontinued their laundry service, which was one of the reasons we had booked, but the front staff

however at 5:15am fishers dependable laundry arrived and started banging around metal containers both into the

a laundry bag was left on a saturday to be picked up the next day and when we stopped to pick it up,

everything is perfect. only the breakfast is very limited in serving food.

very central. parking across the street. lovely breakfast

the location of the hotel was central as i had 3 teenagers /kids aged

sofa bed for kids was small..

oh and there was dirty laundry on the floor of my room

conflicting info for services, eg laundry phone number on form yet concierge says to drop there with laundry

i had pre-booked a rose petal turn up for my wife's birthday

we arrived early from a red eye flight from washington dc and they offered us an early check in with no extra

the wifi was disappointingly slow, i didn't use it in the end as it was too frustrating.

the price for doing laundry.

the laundry service was very expensive, compared to other similar hotels.

would have been great if the hotel have coin / self operated laundry as the next available self operated

the late check out, the bar and the room size.

fault a thing apart from booked in for a late check out at 2pm and obviously was a mix up and called our room

no laundry facilities at hotel. terrible room set up for 3 people. so tiny!

no laundrette or laundry service

were at the back of hotel and there was a laundry pick up at 2am and we heard the vans getting loaded

liked having an option to send out laundry

) also, online it says there is laundry, but there is not

the room service continental breakfast, far too much food for two people

beds, well located, parking in big ncp next door, gym selling day passes next door, fast free wifi, pretty

room service breakfast arrived a little cold & toast which was on the side stone cold only let down

only issue is the spa could have been cleaner in changing room

they weren't able to accommodate my request for an early check in, when i got back from wandering the bags were

the bedding was clean so assumed it came straight from the laundry

no elevator. lots of stairs. no laundry service.

i had a flat screen tv and room service for dinner

breakfast was amazing and you had a choice of about 8 options from a menu

location i chose this hotel based on the website pictures loved the bar area looked friendly and welcoming in

were working very late so were disappointed to be woken up by room service even with a do not disturb sign

no in room mini fridge to keep our drinks cool and no room service

i requested an early check in and this was

wifi was poor, hotel condition was a bit tired.

free wifi

easy access to glasgow central station, friendly staff, reasonably priced food and drinks and laundry service,

noise pollution woken up by laundry of the hotel both mornings at 7am

staff very friendly & helpful. amazing breakfast!!

the breakfast is varied, good quality with plenty of choice

shower was great. bed comfy. good room service

45 by a laundry van that took ages to unload etc

as above - woken early by a laundry van!

there were plenty of good eating close by as well as a laundry and supermarket across the road

over i spilled coffee all over my hoodie and when we reached the hotel i asked if there was any laundry places

the central location, the clean and comfortable room and its size, the efficient wifi.

me the worst room which was on the first floor, very dark, and i guess the room was up above the laundry, it

great same day laundry and really nice food

also, we had our laundry done through the hotels service

deluxe room on 2nd floor very big rooms very comfortable pool was great used it few times with kids dinner was

room was clean, facilities were good, late check out.

laundry service, no door between the lavatory and the bathroom, shower gel and shampoo made in

sent my dress (for a wedding the next day) to laundry services for pressing for the following morning and they

very fast laundry service

and the swimming pool area could do with a bit of tlc - there was quite a bit of chipped paint

it is an amazing hotel with a very nice staff, fabulous spa zone, fantastic atmosphere, amazing food

we took advantage of the laundry service and was fab

lovely breakfast, kids friendly

the bar was fun and good

the best part was the staff, we needed early check in and the lovely daniel made that possible for us

also the late check out, could add breakfast on on the morning of and staff were so

we re also very grateful for the laundry facilities it was convenient, affordable, and extremely helpful

all over it none of the shower gels etc had anything in them we were next to either boiler or laundry dry room

the ac never worked, breakfast was cold, laundry was 12 per bag

screaming kids in the pool when i was trying to relax.

family rooms spacious and very comfortable with wifi

30am on sunday morning with a laundry van right outside our window/ there was a lot of c hanging and banging

5 small window overlooked hotel's bins & dirty laundry

the wifi and tv systems would benefit from updating

the girl who served us in the bar and brought our room service up was so lovely and chatty

was quiet and comfortable and came with so many things i wasn't expecting coffee machine, mini bar etc the bath

no laundry slips or bags in room.

we had room service twice, and the food exceeded expectations

balloons and pictures for us arriving so that it remained a surprise x gave us a complimentary late check out

& attentive staff, signature room, late check out, coffee machine, shower, comfy big bed, toiletries, mini bar

we had a beautiful meal & room service for breakfast

the trip was ruined by a 100 laundry bill for one bag of laundry

laundry service not available at hotel

one occupant, i was given a room prepared for two occupants, and hence when i left, the amount of laundry would

swimming pool and sauna were a bonus

pizza from room service was awful!

we also used the laundry service which was so so easy and efficient

location, within walking distance to charing cross station, several restaurants, 24hr public laundry service

no laundry facilities close by.

they had laundry service & they helped us to get a transfer at 5am to glasgow central station (we had 2 huge

laundry was the only problem

laundry options are expensive

bathroom ventilation air was broken, there was no refrigerator in the room and no laundry

we were beside a storage room and at 6:30 am someone was banging the laundry carts against the wall of our room

had laundry room door open at 7

pet friendly, currently at a 10 rate per dog

for 318 per night one would have expected free wifi as well as a laundry service on a sunday

the same day (24 hours) laundry service should be made available.

a guest self serve laundry would also make this great hotel even better

enjoyed the whole experience, from the lovely room, to the spa , we could not fault anything

food was really delicious- we are in the restaurant once and room service once

better to have laundry

beds sagged a bit in the middle. no blow dryer or laundry services.

cleaners carried dirty laundry through the eating area

great location with free parking

extremely clean. staff extremely accommodating. breakfast superb.

no cooking, towels, must be bought, no laundry.

laundry - none onsite, but on street laundry available next to the gas station and cash only - min

no laundry facilities but this is a very minor point.

there are no facilities that you might expect in a dorm such as common area, laundry options, kitchen

a laundry room or a place to dry wet clothes would be nice.

laundry wagons left beside the lifts (level 1)

laundry like hand and bath towels were available on demand

was delivered but hever got it all in all wouldnt return emailed when confirmed booking about early check in we

we did get an early check in at 3pm

unusably slow free wifi (you can pay to upgrade), thin walls.