froze my sodas (no freezer door), guest laundry dryer was inop and not marked

the pool was stained and looked dirty. hot tube jets didn't work.

it was close to home for a quick getaway with kids. staff was very nice.

they wont allow gaming consoles on the wifi which was the sole reason i was there and they would not accommodate

that the property had a restaurant and a bar at the hotel and the food was amazing for dinner and breakfast

the free laundry machines and mini gym were a bonus

that are worn down, laundry room had ceiling caving in and leaking, dog poop left for days on stairs, dirty

places that should have been kept up on frequently like the pool and fitness center and laundry were lacking a

loved the complimentary laundry facilities

beds were hard, the water was barely warm, found a drug needle on the ground in laundry room, breakfast was

it was cold and the heater took all night to warm it up. no laundry room.

this motel has only one laundry machine and was not working

when i called to check up on the status of the laundry i was told not to call anymore & that they would get

told there would be pet fee, but when i arrived, i was told the fee for 2 days was $150 non-refundable

lightbulbs in kitchen ceiling were out making it hard to see

property is run down. parking is impossible. won t stay here again.

close to resturants and stores. has a kitchen and living area in the room.

staff laundry was evidently down, so rooms were not cleaned when we arrived at 8:30pm

we also attempted to use your laundry area, but the dryer stole about $5 in quarters and we gave up at that

although this was the second year in a row that our fireplace would not work or stay working and there was an

fact that the fireplace was not working and the heat had to have some sort of code from staff in order to work

time card didint work good to open door from parking side but receptionist helped us

swimming pool also the bed and just the environment period i love this hotel

stayed 3 nights and no room service

picked this hotel because of late check out so my kids could go swimming in the morning after my daughters

kids knocking on the doors playing

my kids loved the size of the pool area

no laundry facilities for guests. no ice. no breakfast, even to go options would have been nice.

dirty out dated old no change machine for laundry was charged 2x

wifi was so excellent! comfortable beds!

the free shuttle to/from the airport

no shuttle

clean room, large tv with lots of channels, clean laundry room, outside seating.

typical hotel hot breakfast but it was good, pool, laundry, typical size rooms, hot coffee in the lobby

they didn't have a change machine nor did they carry change for laundry or vending

the noise from the laundry room next to our room (219).

self laundry free of charge.

the staff were wonderful, breakfast was good.

breakfast was excellent, with great coffee, a fine selection of food items, and a spacious dining

were large groups of teenagers there that dominated the pool

the hotel also has a fitness center and indoor pool available to guests

breakfast was not the freshes.

stairwells, and for as big as the hotel is there should be laundry on each floor there are too many rooms and

laundry service was offered inside the service description but only self service was possible.

it took a long time to find because the maid put it in the laundry room and nobody knew

were very kind and tried their best but they had very little to do with the unavailable clean laundry and dirty

they had guest laundry service

there's a laundry facility on st as well as a pool and spa

super clean throughout, very nice pool, plenty of parking.

tons of space in the lobby and a beautiful bar area as well

the pool was well taken care of and the hotel was easy to find and had lots of great places to relax

the room was on first floor and near the parking lot

the pool and laundry room were closed due to renovations.

extra room was great; very clean; nice laundry facilities

great breakfast, loved the pool, and the bedroom was very comfortable!

best pool ever clean and very family friendly

pet friendly property greatly appreciated

room was very comfortable. would have liked a breakfast included for the money they charged.

offer free breakfast.

air-conditioned at all, every hand sanitizer dispenser we found on the property, including in the gym, was

i was able to get a decent breakfast and there were ton of places nearby to grab items i had forgotten

parking

the laundry room was nice

showers are great, beds are comfortable enough, refrigerators are large enough, and the wifi is consistent

reserved long term airport parking there with another vender apparently and there is no shuttle

dealers, marijuana could be smelled in the hallways and in my room, needles in the parking lot

the wifi signal and speed sucked and the electric outlets didn't work

laundry takes only quarters but no change machine on site and front desk does not make change

laundry

laundry facility didn't work except washer

there fire was in the laundry

didn't have change to use laundry

kick back, breakfast, laundry and staff.

laundry room can possibly be updated to take credit cards instead of quarters.

staff excellent breakfast gym

noisy kids in the hall but that’s no fault of the hotel but the parents lack of control.

clean rooms, friendly staff, great pool (althought extremely busy) breakfast is also hot and wonderful

kids were using pool deck as a water slid sliding into the

my children really loved the pool it s not the biggest pool but they loved the fact the water wasn t so

due to the situation there was no pool open, no breakfast served and the gym room was closed

pool area was clean and cozy

location was very isolated, parking lot is very dark with no additional lighting.

ev charger (chargepoint) was installed the night before we left and should be functioning now

gym was ok and clean also

hot breakfast

nothing. it was all good. even breakfast was great!

i enjoyed the friendly staff and my kids enjoyed the pool

bonus: free laundry machines in second floor, just bring detergent and

the laundry room looked like a complete mess as well

location, room size, gym and laundry access, comfortable

luv that kitchen and free laundry

that it was free laundry.

in the morning you feel the bed vibrating from the laundry room

could not get on wifi my ps4

wifi was down the last day of my stay.

pool area was clean but small

the price needs to be lower , no pool and no breakfast.

our room was above the laundry and was very annoying at times.

carpeting, disgustingly stained chair, dust on nightstands and lamps, huge hole in towel, dirty laundry and

they put me by the laundry for customer and all i hear is the washer making banging noise threw out the day

we were put in a room next to the guest laundry facilities and the walls are very thin so it was constantly

they had no laundry soap for the in house washer dryer

pool the back outside seating and basketball court

the kitchenette was spotless and appliances clean and in good working order

breakfast and pool were good.

night just wanted to grab breakfast because everyone was still asleep and the lady cooking in the kitchen yelled

had everything we needed: full hot breakfast, large indoor pool, very comfortable beds and pillows , quiet

in addition our room must have backed up to the laundry or the elevator and there was a slight vibration through

cold breakfast

breakfast was good and provided in a creative single serve safe way to accommodate the pandemic

pool should stay open for adults later

how quite it was in the room. the pool was a great size for the kids as well.

laundry costed $10

the dirty laundry room.getting the room cleaned took all day.

the laundry facilities were out of order

example; no laundry because washer was not working

but, the laundry room was filthy

we took full advantage of the on-site laundry facilities, washing all ten days worth of clothes so we could

that it was a hassle to get change to use the laundry facilities.

no change machine for laundry and the front desk will not sell you quarters

thought breakfast selection would be a bit more

flight was very late at night and they gave us a late check out time, and the staff were all very nice

the rooms are very spacious and free laundry

laundry, kitchenette, and full size fridge also the grills outside

free guest laundry with 5 front loading machines and dryers. nice restaurant close by.

laundry facilities were great

the pool, fire pit, grills and laundry are a plus

parking lot was not plowed so no where to park except far away

the place had a terrible odor, kind of like a pet store full of wet chinchillas. the

the king size spa tub room

liked jacuzzi in.room. wifi and tv. no diet pepsi.

the spa tub

one staff member wouldn't give me anymore towels as she said that the laundry was closed for the evening but i

nice. 10 star plus. clean room. very quiet nice breakfast

very courteous staff excellent breakfast very clean

friendly diligent staff. breakfast was good sausage eggs coffee tea muffins

the breakfast biscuits. no soap.

accessible, nice pool, laundry room available and breakfast items all individually wrapped for covid precaution

love the extensive breakfast and clean laundry

pool, vending machines, and a laundry room for guests

all areas of the hotel were exceptionally clean, even the laundry and pool area

to use the laundry facilities, and needed to use an app that required a minimum of ten dollars for use

all over the place asked to be switched to a different room and was told there was none but the parking lot was

had to beg for wifi password

shampoo, durty stairs, no elevator, bad bugs in the room, white towels grey color, no hair dryer, wifi not

booked this hotel because of the spa bath, and i paid $126 for one night

and leaving all night, you can plainly see the prostitutes making deals with others in the parking lot

but the ladies in the laundry room helped out with extra towels and the guy in the morning for quick breakfast

there were always people carrying baskets of laundry to other floors

there were always people carrying baskets of laundry to other floors

we literally got screamed at and told we were liars and being told we went into a laundry room but we in fact

the laundry carts and room cleaners carts were very old, shabby, and very dirty

it very clean with great breakfast

parking was good and the hotel is located very close by other restaurants and stores

pool, sauna, fitness room

breakfast was hot and delicious

( 1 hour ) the pool was wonderful

in lobby, oatmeal and enhaced water at breakfast, the pool and hot tub, washer and dryer in laundry

laundry facilities were nice

staff was rude and was told there was a shuttle to the van adrenal and got there and was told not today

had issues with wifi security. no onsite restaurant, but some pretty close.

did not have breakfast

no laundry facilities & parking was expensive but it is downtown

pet friendly

had issues getting conjoined rooms (we have kids)

third room was right next to the gym and we were awoken both mornings at 6 am to dumbbells being slammed on

there was no pool for the kids to swim.

laundry

only negative think i can think of is that parking was a bit tight late at night

i was almost late for breakfast and there wasnt much left

the pool/hot tub area was clean and spacious

the kitchen area in the room had everything that we needed and more

breakfast cost was a bit excessive, did expect to have coffee/rolls included at price charged.

as i entered the continental breakfast area, a staff member told me that breakfast is $20

i had the best margherita of my life, truly, at the bar right after i checked in

breakfast included or less. other cheaper parking options.

breakfast was a little overpriced for what was offered

hotels allow adult only access to the pool area, it's a really nice perk to have a nice perk for naturally

gym did not have a exercise bicycle unfortunately no room service after one night's stay ad no refill of coffee

gym did not have a exercise bicycle unfortunately no room service after one night's stay ad no

location, skywalk, pool and sauna

the parking lot of complicated to get to. there was just a shower, no bathtub for the kids.

was fantastic, the bed was comfortable and there is laundry for the guests

pool gets crowded but opens at 7

that they are functioning 24 hours, so you can check in anytime and have a snack at the snack bar at any time

the room was clean, breakfast was a nice bonus, staff were very friendly

appreciated the comfortable bed and full kitchen quiet, and nice climate control and very clean the front desk

spa and fitness center were really nice

pool n spa being closed

was able to get into the room, early check in, which was a blessing

service in hotel bar was non existent

well-maintained, great location, great bar and restaurant on site

also, we shared this wait w/ the laundry staff because we were in their space

there were vending machines and laundry

once the office staff member got off her cell phone then she came into the kitchen area and apologized a

trail mix bar was good and so was the tangerine

nothing was free we had to pay to eat an there was one person cooking something while the whole kitchen area

pool wasn t very warm.

the pool and hot tub were very clean and you could even order a beer to take in the hot tub!

did realize it was such a long walk to the devos place. not a very enticing kids menu.

ordered room service for 1 adult and 3 kids and it cost $105 plus tip for

there is absolutely no room service and parking was a rip off

loved the pool and hot tub! super comfortable and clean! so walkable to everything!

room service

had a good breakfast in the morning

we didn't get breakfast so i don't know what they had available

really enjoyed breakfast, restaurant style instead of continental

bonus to have laundry facility on site too

the hotel wifi did not work even in the hotel lobby

the included breakfast was so much better than a standard continental breakfast, and the pool area was beautiful

water fountain inside the gym. water fountain outside of gym didn t work

awesome view, love the breakfast and pool

easy access to room and laundry facilities

too bad the pool, etc were closed because of covid...would have loved to use

traveling with a small dog so was given an awesome room near the pet relief area

the pool was great, too

here was top notch: the staff, room, breakfast, wifi, pool

the laundry machine could have been cleaner.

the breakfast lots of it and was flavorful

very safe and well lit parking lot

super clean spacious room and amenities plus an excellent breakfast bar.

you can have your pet

didn't keep up on laundry enough to keep towels available for the pool

there was no laundry facilities

no laundry in the facility

they have a mini bar and serve some food

only thing we didn't like was the breakfast

a few more hot food items for breakfast would have been great.

the cleanliness of the rooms and hotel overall. friendly staff and good breakfast.

breakfast was good

close to the tanger outlet and the gun lake casino

there were some rowdy kids in the pool making it difficult to be in the pool with them

my family came and stayed with me and the children enjoyed the pool

breakfast was very good

the only thing was the pool was small.

pool area was small and no hot tub.

pool to small

no closet! no plastic laundry bag

it sounds like a laundry room is near by which makes no sense being on the 6th floor

best ever young lady at the reception, helpful and absolutely friendly, well equipped with guest laundry and

seeing dirty laundry piled in the hall. that was new. i had not experienced that before.

areas not so clean, the smell of gas in front lobby and around the laundry room doesn't look like the pics on

not like that there was no laundry facility for guests who wanted to go swimming

no laundry facilities.

no laundry no breakfast no coffee anvil

wifi was broken during visit

parking lot gets trashed most weekends, people are slobs. lobby smelled?

the gym and pool are ideal for all the visitors and the cleanliness in the room and the dinning room were

handy to have the kitchen facilities

the breakfast was great & the manager at the front desk was very polite and efficient.

there were huge potholes in the parking lot.

parking lot has been fixed since last time staying there

breakfast was great and the hotel and room was very clean. loved the location

location, ease of check in and check out, parking

the manager and staff are so friendly! the room was clean and beautiful. my boys loved the pool!

clean, helpful and courteous staff and the pool and hot tub were exceptionally clean and plenty of towels were

clean and safe parking

for the money, the refrigerator, the beds were comfortable, free breakfast, the nice shower, the laundry room,

no remote control for the tv laundry room has been closed 4 weeks, no availability for coffee

i could open the window, laundry facility on site, close to shopping and entertainment

pool no laundry facilities

the laundry room was clean and the cleaning ladies was bleary wonderdul.

but the hotel s dead bushes, overflowing trash bins and trash in the parking lot make it worse

handicap parking is on opposite side of building from handicap room

the fee for the pet was high and unknown till i arrived.

the pool was so cold the kids were blue

pool is nice

did not like the ice machine and laundry is on the first floor, you have to keep going downstairs

breakfast was very good

for wifi (the book said they were in the room but they weren't) simple call to the front desk and all

breakfast was delicious with lots of choices

i traveled with the pet and the large room size definitely accommodated their space needs

laundry service was broken and only available 1 w/d with a line a mile long every day

washer, broken dryer, broken gym equipment, broken dishes in room, no quarters for laundry (some hotels now have

also having the laundry readily available

the pool and things were not available still

hot and plentiful the bed was comfortable, room spacious, the drawers and cupboards handy- the kitchen ,bbq area

clean s as nd very much organized friendly staff great breakfast

the breakfast friday morning was great! the weekend was disappointing because not out on time!

of the grand rapids skyline from the gym would have been nice, but can t complain too much about that

pool could have been a little warmer. breakfast a little latter. bed comfort just okay.

free parking

competing, nice washer / dryer in basement by pool and gym, free to guests and they even provide laundry soap

was very clean, nice pool, rooms etc

i liked the hot breakfast

location, near a regatta venue where i was competing, nice washer / dryer in basement by pool and gym, free to

absolutely love the pool area and walk out set up

some, and i had to go down to the front desk myself and wait for the receptionist to go to the laundry to fetch

parking lot extremely icy and not salted

the breakfast was excellent!

modern, comfortable, fitness room, pool, quiet

the hotel was clean and the breakfast was delicious

was loud next to the laundry room and there was a strange exhaust smell coming through the vents when we arrived

very quiet, nice desk area, gym

my kids enjoyed the pool and the breakfast selection was nice

loved having breakfast next to the outdoor fire

no yogurt at breakfast

good laundry facilities, clean property, great location.

we were also told by her to not use the trash can by the laundry -- which we were using to place our trash in

lame breakfast

it is close to my family, and it has a pool.

room overlooked the pool and was right above the breakfast nook

there was also trash placed outside the laundry room, by a worker, and it remained there overnight, in the

good breakfast, nice pool and hot tub area, awesome room

rowdy older kids in pool at night , make sit hard for younger kids to use the pool , staff never came in and

the breakfast situation was a little weird but during these times its to be expected.

did not use breakfast amenities

the room was spacious, had a laundry bag and was very clean

the dryer filter in the laundry room needs the screen repaired .

parking limited

the breakfast food didn t agree with me at all. and i was sick later in the morning

nice large room! great pool/hot tub. delicious full breakfast included! comfortable beds.

staff where the guest laundry was and 3 different employees didn't know so we found it ourselves

pool was open, and they do a breakfast bag in the morning

the rooms were huge, beds were comfortable, and breakfast was a bit above expected.

the breakfast was fantastic, definitely made everyone's tummy's full

stylish and comfortable lobby, well equipped fitness room, big breakfast area, and friendly, helpful staff

cheery, had games, laundry facility, pool, outdoor area, really appreciated the complimentary razor (we

cats don't bother anyone but pitbulls in the elevator and dobermans in the parking lot

breakfast we very good, loved everything about this place really

parking spots fairly tight

there was lots to do and they were very pet friendly

laundry facilities was not able to use

air conditioning in the elevator, stairs or hallways ice machine out of order laundry rm locked hot tub out of

last visitor) there were not enough face towels and we were told they only had one person to do laundry

our room was right across from laundry room. too loud all night :-(

no do not disturb sign or laundry bag,nothing for breakfast!

machines didn t work laundry room filthy, breakfast was a joke, juice machine didn t work, toaster didn

hotel advertises as pet friendly but is not

free parking near the room.

com i had done was including a pet but when i got there she said it wasnt that way and i ended up having to pay

good selection of breakfast items, all freshly made.

the accommodation had a laundry

staff to them having tractor trailer parking to such a clean, quiet,comfortable place to the laundry facilities

and convenient parking

i utilized room service, which

i like that there is a restaurant located in the parking lot. that is convenient.

the outdoor maintenance guy offered to help with luggage, lady hauling laundry stopped to ask if we enjoyed

free breakfast

parking needed

the breakfast was excellent, and the employees were helpful and knowledgeable

breakfast

they had a coin operated laundry machine which was nice

we visited our grand kids and great granddaughter

we were there for my daughter's regionals gymnastics competition and did not want to stay in the city, so i

very clean, comfy bed, good quality exercise room, nice breakfast bar.

salt water pool was nice and they had a very good breakfast!

room was so comfortable and relaxing. reminded me of an old style bed and breakfast. very nice

breakfast chest on the room floor is excellent

it was supposed to include breakfast but they only had coffee

continental breakfast was very nice

loved the historic building, the bar downstairs, and the comfortable beds.