no laundry facilities & parking was expensive but it is downtown

i booked this hotel i called and asked if they were pet friendly and they said yes

so cute love the bar on the roof

the coffee shop and lobby bar was closed.

was a quick getaway for my wife and i without our kids

in lobby, oatmeal and enhaced water at breakfast, the pool and hot tub, washer and dryer in laundry

laundry facilities were nice

rooms was good size and clean good breakfast decent pool parking garage

food service after breakfast, no room service, no taxi stand, no bar

fee and no free wifi

twenty bucks for breakfast & three bucks for coffee was a bit much

did not have breakfast so can't comment on that. all staff encountered was very nice.

as i entered the continental breakfast area, a staff member told me that breakfast is $20

i was promised $24 and charged $29 no free breakfast

breakfast cost was a bit excessive, did expect to have coffee/rolls included at price charged.

wifi

bar/restaurant was amazing, staff was all very nive and accomodating especially when we needed a late check out

there were massive hair balls floating in the pool- that's gross!!

the free wifi and

swimming pool is amazing and it is good choose if you with the kids like us

was fantastic, the bed was comfortable and there is laundry for the guests

modern & clean room, very nice breakfast, super friendly staff, refreshing salt water pool, well-kept workout

saltwater pool was very nice & clean

pool gets crowded but opens at 7

the breakfast was good for a hotel breakfast and the location was amazing for events downtown.

kids everywhere

in a tower suite, beautiful views of the city and an amazing spa tub w/ rain shower really made the night special

beautiful lobby, clean gym and pool

pool is hard to find however, once you find it (after asking more than one person), it s a nice

was my first stay here, they set the bar pretty high for any follow up stays i have here

bat and restaurant close to early. room service overpriced for mediocre meal.

room service, restaurant and valet were all fantastic.

did not pay for wifi

3 kids and 2 adults

pool closet at 11:00pm

also, the pool is a bit small

a shuttle from the airport would have made this perfect!

friendly, clean, modern, shuttle to downtown, restaurant in the hotel for breakfast, room service, maintained

service, polite staff and a clean pool and hot tub!

the ability to have dining within the hotel, the swimming pool and the hot tub.

bonus to have laundry facility on site too

pool a little small but still fun

room service was great!

the bar upstairs gave us 2 free drinks and they were excellent, not watered down

breakfast was delicious and had tons of options, pool and hot tub area was wonderful, staff was friendly and

one staff member wouldn't give me anymore towels as she said that the laundry was closed for the evening but i

very courteous staff excellent breakfast very clean

seriously watched drug deal in parking lot

very nice, very clean very respectful staff! and breakfast is awesomeud83dude02

it had free breakfast and. pool

the place had a terrible odor, kind of like a pet store full of wet chinchillas. the

they also helped me with an early check in which was greatly appreciated

the king size spa tub room

wifi was bad

so we didn't use it luckily we brought coolers and walked into drug deals going on in the parking lot

but the ladies in the laundry room helped out with extra towels and the guy in the morning for quick breakfast

there were always people carrying baskets of laundry to other floors

we literally got screamed at and told we were liars and being told we went into a laundry room but we in fact

the laundry carts and room cleaners carts were very old, shabby, and very dirty

there were always people carrying baskets of laundry to other floors

was conveniently located near a bus stop so i could ride downtown without having to pay parking

it says online that the place has free wifi and it doesn't not, you pay

had to beg for wifi password

no free wifi

the food in the restaurant across the parking lot had very good food at a reasonable price

best ever young lady at the reception, helpful and absolutely friendly, well equipped with guest laundry and

no closet! no plastic laundry bag

seeing dirty laundry piled in the hall. that was new. i had not experienced that before.

areas not so clean, the smell of gas in front lobby and around the laundry room doesn't look like the pics on

seat cover was loose and became detached the first time it was sat on and i was charged to do laundry with a

coin laundry, arcade, indoor pool were the surprises.

all areas of the hotel were exceptionally clean, even the laundry and pool area

love the extensive breakfast and clean laundry

pool, vending machines, and a laundry room for guests

accessible, nice pool, laundry room available and breakfast items all individually wrapped for covid precaution

there's a laundry facility on st as well as a pool and spa

we loved the bar on property and the snack station

jenna was amazing and hooked us up with an early check in

stay at the pool after 10pm, adults have no right to swim in peace, kids been messing with gym equipment after

parking is easy, staff are friendly and accommodating, rooms are clean, and the gym very complete for my needs

when i called to check up on the status of the laundry i was told not to call anymore & that they would get

wifi was useless :( just to access facebook & scroll on my phone was terrible

wifi was not very good.

only thing i could see needed improvement was snow removal in the parking lot

allowed pets with no restrictions. decent breakfast.

it was cold and the heater took all night to warm it up. no laundry room.

this motel has only one laundry machine and was not working

i could open the window, laundry facility on site, close to shopping and entertainment

no remote control for the tv laundry room has been closed 4 weeks, no availability for coffee

for the money, the refrigerator, the beds were comfortable, free breakfast, the nice shower, the laundry room,

the laundry room was clean and the cleaning ladies was bleary wonderdul.

pool no laundry facilities

no laundry facilities.

not like that there was no laundry facility for guests who wanted to go swimming

no laundry no breakfast no coffee anvil

facility is aging, guests tend to hang out in parking lot

room had laminate flooring, not carpet

breakfast was tasty with eggs, bacon, french toast sticks, and smoothies

very very warm inviting environment the people and staff are always so kind and very helpful the breakfast buffet

the elevator needed bulbs replaced, hard to open door because it was swollen the door, limited parking spaces

clean, great breakfast

great breakfast, friendly staff, wonderful location.

the breakfast was really good, although i wish some of the breakfast items were labeled

i missed the free breakfast

beautiful new facility. comfortable room. nice breakfast.

clean s as nd very much organized friendly staff great breakfast

pool looked nothing like picture and no jacuzzi

did not like the ice machine and laundry is on the first floor, you have to keep going downstairs

ability to log on to personal netflix account easily from the tv, pool was shallow so smaller kids could play

breakfast gym

we had young kids with us and she went out of her way to make my children feel special over easter

the pool had a strong chemical smell so the kids couldnt swim

we also attempted to use your laundry area, but the dryer stole about $5 in quarters and we gave up at that

staff laundry was evidently down, so rooms were not cleaned when we arrived at 8:30pm

the gas fireplace wasn t working

although this was the second year in a row that our fireplace would not work or stay working and there was an

kitchen area is small and very crowded, congested at breakfast.

also having the laundry readily available

washer, broken dryer, broken gym equipment, broken dishes in room, no quarters for laundry (some hotels now have

laundry service was broken and only available 1 w/d with a line a mile long every day

we were disappointed that the pool was closed, but that was out of their control

the pool and things were not available still

the swimming pool is small, there s no floating or swimming vest for kids

ran out of some of the breakfast items by the time i got there at 7:30

wifi was horrible and i could not connect for work i had ro leave and go somewhere else for wifi

it was ok breakfast was not great the fitness room was missing lots of weights

my kids had a great time in the pool!!

competing, nice washer / dryer in basement by pool and gym, free to guests and they even provide laundry soap

and my kids (who were asleep) got blamed for being too loud after hours

nice clean room, safe area, very friendly and helpful staff, good breakfast.

would of liked to be given a room away from all the loud kids instead of between

cleanliness, friendly staff, good breakfast, and comfortable beds

laundry facilities were out of order and our keys stopped working several times

places that should have been kept up on frequently like the pool and fitness center and laundry were lacking a

that are worn down, laundry room had ceiling caving in and leaking, dog poop left for days on stairs, dirty

loved the complimentary laundry facilities

nice place to stay and my dog ud83dudc15 also loved it the laundry mate was a plus at no extra cost gym was nice

froze my sodas (no freezer door), guest laundry dryer was inop and not marked

staff were so friendly and helpful. wifi was good for the entire stay

pool was closed and no hot tub

had to take my kids somewhere else to get food

pool seemed old and dirty, you couldn't get in with your key, someone had to let you in

dirty out dated old no change machine for laundry was charged 2x

no laundry facilities for guests. no ice. no breakfast, even to go options would have been nice.

helped get our receipt to us early early in the morning, and helped get us some take and go breakfast

breakfast. workout room. pet friendly. noon checkout.

it was very clean and the breakfast was good.

breakfast was basic the waffles & coffee were the best part small pool but the kids enjoyed

breakfast was excellent, with great coffee, a fine selection of food items, and a spacious dining

breakfast could have been better more options or change up once in awhile, i don t like sausage

was basic the waffles & coffee were the best part small pool but the kids enjoyed it staff was super

breakfast was very disappointing

clean room, large tv with lots of channels, clean laundry room, outside seating.

also, they couldn t make change at the desk or have a quarters machine for the laundry

the noise from the laundry room next to our room (219).

typical hotel hot breakfast but it was good, pool, laundry, typical size rooms, hot coffee in the lobby

self laundry free of charge.

extra room was great; very clean; nice laundry facilities

the pool and laundry room were closed due to renovations.

the. breakfast choices were great.

my kids love her

the hot tub did not have much water flow coming from the jets. kind of just a hot pool of water.

were very kind and tried their best but they had very little to do with the unavailable clean laundry and dirty

hotel was old, outdated, had mold in the bathroom, burns on the bedside table, people's laundry hanging outside

laundry service was offered inside the service description but only self service was possible.

they had guest laundry service

stairwells, and for as big as the hotel is there should be laundry on each floor there are too many rooms and

he was able to accommodate me with check-in plus the bar even though there wasn't anyone staffed at the bar

i wish breakfast was included in the stay, but not a huge issue.

they had free breakfast

in the parking lot

really was not much that i likes, except that the person behind the bar was very helpful as there was no one at

the laundry room was nice

quiet & safe also close to local restaurants & stores. easy access to wifi.

outside, parking lot and lack of aesthetics on the outside of the property were terrible

no activity in the parking to make me feel unsafe going alone for a ciggarrete

the hotel was quiet and comfortable at a reasonable price, easy to find with good parking

the space. the laundry room.

we had to ask for linen bc they were so short on staffing that they were behind on laundry!

our room was right across from laundry room. too loud all night :-(

laundry facilities was not able to use

last visitor) there were not enough face towels and we were told they only had one person to do laundry

machines didn t work laundry room filthy, breakfast was a joke, juice machine didn t work, toaster didn

security door from the parking lot was broken - wires exposed

staff was very friendly, easy to find, ev charger was the main reason we booked our stay.

parking lot was covered in 5 inches of slush snow and ice

decent pool and price makes it a great choice for my family.

there fire was in the laundry

laundry takes only quarters but no change machine on site and front desk does not make change

laundry

on towels and we had to wait till the following day to get clean towels since they were behind on laundry

laundry facility didn't work except washer

laundry room can possibly be updated to take credit cards instead of quarters.

kick back, breakfast, laundry and staff.

staff excellent breakfast gym

clean. nice amenities. free breakfast, snacks, wifi. fridge and microwave in room.

there were a few groups of teenage kids with parents there for a competition they were going to

breakfast was so-so, but it was on par with other hotels in this price range

parking lot not plowed

the continental breakfast was delicious and had different warm options all three mornings we stayed

breakfast was great

the fitness center has a tv and free weights

pool hot tub. the facility was clean and friendly.

pool, sauna, fitness room

was not fully working , pool was nice not enough sitting area for breakfast in peak time

a lot of kids in the pool and hot tub but it is to be expected with it being summer and all.

was clean quiet breakfast was not breakfast due to covid but they still had fruits, juice, cereal, etc

in the morning you feel the bed vibrating from the laundry room

staff, clean and spacious rooms, and airport shuttle to and from helped make it an east park and fly situation

they had an airport shuttle and the beds were nice.

my family was in the car in the parking lot

sole purpose of renting a hotel room was for the grandkids to swim

location, room size, gym and laundry access, comfortable

the convenience of the laundry room.

kitchenette free laundry staffing specially the gm

luv that kitchen and free laundry

the laundry room looked like a complete mess as well

we were put in a room next to the guest laundry facilities and the walls are very thin so it was constantly

i intended to use the laundry machines and the fitness center, but both were out of order during my stay

carpeting, disgustingly stained chair, dust on nightstands and lamps, huge hole in towel, dirty laundry and

my room was over the laundry, so there were loud sounds of water turning on & off until 11pm

they had no laundry soap for the in house washer dryer

in addition our room must have backed up to the laundry or the elevator and there was a slight vibration through

how quite it was in the room. the pool was a great size for the kids as well.

the staff were very friendly, the shuttle waited for us, the breakfast had some nice options that weren t

the shuttle to the airport was great and starts at 4:30 am

was stuff everywhere in the lobby looked like a renovation was going on thru out the hotel it was kids running

staff where the guest laundry was and 3 different employees didn't know so we found it ourselves

pool was open, and they do a breakfast bag in the morning

the breakfast was fantastic, definitely made everyone's tummy's full

clean pool, hot spa

there was a very good assortment for breakfast

spacious room clean. pet friendly

shuttle service and vehicle parking while gone five days.

there was not an ev charger as listed when we arrived (it was installed the day we left) but there were chargers

very clean, good breakfast, very nice clean room.

free parking

cheery, had games, laundry facility, pool, outdoor area, really appreciated the complimentary razor (we

very clean and modern great gym and pool as well would stay again if i have more work there.

20 minutes i called the hotel bcz there was no bell and the front desk clerk was cleaning the pool

uncertain about the wifi, worked and then it didn't

representation of pricing ( did not indicate there was a $50 fee for our pet until we arrived

our go to place everytime we visit grand rapids. clean, spacious, great staff, nice breakfast.

shuttle service was great

not allow pets in this hotel, i could swear somebody sneaked a cat, since one of the exits to the parking was

pool area was clean and cozy

pool and bar wasn t open

breakfast and pool were good.

pool

the kids liked playing basketball in the courtyard and swimming in the pool

night just wanted to grab breakfast because everyone was still asleep and the lady cooking in the kitchen yelled

there was an inside pool and work out

but, the laundry room was filthy

was there for 11 days, i needed to use the laundry

laundry costed $10

the laundry facilities were out of order

night and early morning, found out as we were leaving, we were a couple of doors down from the laundry room on

laundry

great breakfast, location, comfy rooms, and friendly staff

nice, clean room. staff was helpful. great kitchen.

great location and the staff was great. the hotel was very clean and had great breakfast options

fitness center was very nicely equipped

rooms were well appointed, with a full kitchen. staff was very professional.

the kitchen was perfect for my bodybuilding show i did

pool wasn't ready yet, or hot tub. already june.

the breakfast was great & the manager at the front desk was very polite and efficient.

parking lot needs to be repaved

the pool, fire pit, grills and laundry are a plus

the rooms are very spacious and free laundry

free guest laundry with 5 front loading machines and dryers. nice restaurant close by.

laundry facilities were great

laundry, kitchenette, and full size fridge also the grills outside

we were also told by her to not use the trash can by the laundry -- which we were using to place our trash in

good laundry facilities, clean property, great location.

wish they would have their breakfast items out by 6:30 am so we could get more than just coffee.

parking was plentiful and convenient

random people roaming the parking lot asking for change, to jump a smoke or just going through the

staff to them having tractor trailer parking to such a clean, quiet,comfortable place to the laundry facilities

the accommodation had a laundry

i utilized room service, which

wifi signal weak and could not connect.

i like that there is a restaurant located in the parking lot. that is convenient.

there was also trash placed outside the laundry room, by a worker, and it remained there overnight, in the

very clean and friendly. breakfast was set up nicely, with good options to pick from.

the kitchenette was very handy. good selection for breakfast and coffee was quite tasty!

i usually hate having to go in with my kids but i walked right in

friendly staff, plenty of parking, and an excellent breakfast

there was no laundry facilities

didn't keep up on laundry enough to keep towels available for the pool

no laundry in the facility

wifi was almost not usable for my meetings.

breakfast was very good. having bar area for evenings was very nice feature.

pool was ok. room was nice

i didn t eat the breakfast, we didn t wake up early enough.

breakfast was excellent.

second complaint was just that there was no hot top in the pool area

this place was spotless and the staff was awesome, the gym is also great.

there were vending machines and laundry

also, we shared this wait w/ the laundry staff because we were in their space

i didn t like breakfast. vey poor selection of food

was broke whole time pool was disgustingly dirty no breakfast like they said no bar it was all a

excellent pool area for children and adults

was loud next to the laundry room and there was a strange exhaust smell coming through the vents when we arrived

pet friendly at a reasonable cost, plus room close to outdoors, so this was perfect for my stay

very quiet, nice desk area, gym

pool is heated like a hot tub but not so hot you can t be in it long

she took time and engaged with my kids making them feel welcomed

some, and i had to go down to the front desk myself and wait for the receptionist to go to the laundry to fetch

modern, comfortable, fitness room, pool, quiet

this isn't a super important amenity but i was a little disappointed to find there was only a pool

modern, comfortable, fitness room, pool, quiet

parking lot extremely icy and not salted

the dryer filter in the laundry room needs the screen repaired .

the room was spacious, had a laundry bag and was very clean

clean, comfortable, friendly staff, good breakfast well stocked.

children under the age of 15 allowed in fitness room

pool open until 10pm for the kiddos

no change machine for laundry and the front desk will not sell you quarters

that it was a hassle to get change to use the laundry facilities.

we took full advantage of the on-site laundry facilities, washing all ten days worth of clothes so we could

didn’t have a great signup procedure for the usage of the pool and my kids had to leave earlier than expected

parking was kind of inconvenient

easy access to room and laundry facilities

i liked that the hotel was pet friendly

television barely worked and the wifi was spotty. the pool was too cold

got another room, changed our own sheet, however we didn t realize that the second room was in pet friendly

parking lot not plowed days after a winter storm

the laundry machine could have been cleaner.

the children loved the verity for berfeast and enjoyed the pool.

room was large enough and the wifi was quick

didn't use the pool area was clean and convenient as well as breakfast area clean and convenient

the bed was confortable, and pet freindly

breakfast was good

breakfast wasn t that great

breakfast could of had a little more variety but it was good, eggs & waffles

breakfast and location were great.

close to the tanger outlet and the gun lake casino

laundry machines were out of service

breakfast was a little lacking, not enough variety of fruit, no breakfast sandwich option and not

free breakfast free wifi comfortable beds

parking lot needs repaved

the whole building is dated including the parking lot is in rough shape

bad feeling going in from the parking lot

free wifi.

minimal lighting in parking lot

couldn't find any parking anywhere near our room

room wasn t very clean at all and i found a hanger on the sidewalk of the parking lot that looked as if someone