dirty out dated old no change machine for laundry was charged 2x

no laundry facilities for guests. no ice. no breakfast, even to go options would have been nice.

helped get our receipt to us early early in the morning, and helped get us some take and go breakfast

their airport shuttle is not up yet, but they more than made up for the inconvenience.

well didn t really have breakfast due to covid 19 but they offered something at least

the hotel also has a fitness center and indoor pool available to guests

the hotel also has a fitness center and indoor pool available to guests

being escorted back up, so did not feel we could easily come and go throughout the hotel, to the pool, out to

breakfast was not the freshes.

spacious rooms, variety of food with breakfast. friendly staff

clean room, large tv with lots of channels, clean laundry room, outside seating.

they didn't have a change machine nor did they carry change for laundry or vending

also, they couldn t make change at the desk or have a quarters machine for the laundry

typical hotel hot breakfast but it was good, pool, laundry, typical size rooms, hot coffee in the lobby

the noise from the laundry room next to our room (219).

the pool was clean and monitored within every half hour with two

my kids had a great time in the pool!!

location and quality of room and breakfast for the price

it was ok breakfast was not great the fitness room was missing lots of weights

swimming pool also the bed and just the environment period i love this hotel

we also attempted to use your laundry area, but the dryer stole about $5 in quarters and we gave up at that

staff laundry was evidently down, so rooms were not cleaned when we arrived at 8:30pm

room was dirty cracks in the shower fireplace didn't work and breakfast was nasty

00 nonrefundable fee will be charged for having a pet

loved having a two bedroom suite with kitchen (oven,full size fridge dishwasher and microwave) and living room

hotel was old, outdated, had mold in the bathroom, burns on the bedside table, people's laundry hanging outside

it took a long time to find because the maid put it in the laundry room and nobody knew

stairwells, and for as big as the hotel is there should be laundry on each floor there are too many rooms and

were very kind and tried their best but they had very little to do with the unavailable clean laundry and dirty

the guest laundry room was a wreck mainly because there was no trash can for the laundry room

the pool and laundry room were closed due to renovations.

extra room was great; very clean; nice laundry facilities

was very comfortable and the pool was fun the kids love it made sure they went every day and the breakfast was

i had 4 kids with no pool to entertain them

lots of hair in the pool.

the free laundry machines and mini gym were a bonus

loved the complimentary laundry facilities

places that should have been kept up on frequently like the pool and fitness center and laundry were lacking a

that are worn down, laundry room had ceiling caving in and leaking, dog poop left for days on stairs, dirty

beds were hard, the water was barely warm, found a drug needle on the ground in laundry room, breakfast was

froze my sodas (no freezer door), guest laundry dryer was inop and not marked

pool seemed old and dirty, you couldn't get in with your key, someone had to let you in

staff were so friendly and helpful. wifi was good for the entire stay

there wasn t any room service even though it said there was on the website

that the property had a restaurant and a bar at the hotel and the food was amazing for dinner and breakfast

offer free breakfast.

not not we did not like it the hotel but a complementary cup of coffee or a contential breakfast has always been

i wish breakfast was included in the stay, but not a huge issue.

didn’t like the breakfast at all

they had free breakfast

the laundry room was nice

close to my family, large parking area

showers are great, beds are comfortable enough, refrigerators are large enough, and the wifi is consistent

demands and requirements doors outside did not lock bathroom was very small cable dud not work no wifi rude

they offered no wifi the code they had to use wifi was wrong

it was cold and the heater took all night to warm it up. no laundry room.

this motel has only one laundry machine and was not working

laundry service, it seemed more like a long stay for subsidized living than a hotel

laundry

laundry facility didn't work except washer

laundry takes only quarters but no change machine on site and front desk does not make change

on towels and we had to wait till the following day to get clean towels since they were behind on laundry

when i called to check up on the status of the laundry i was told not to call anymore & that they would get

i did notice some sticky residue on part of the table int he kitchen area.

parking good had a little balcony, and a great dispensary across the street with plenty of

unsupervised children running around property screaming. parking lot trashy.

wifi was so much slow.

kick back, breakfast, laundry and staff.

laundry room can possibly be updated to take credit cards instead of quarters.

breakfast was also very, very good

wouldn't stop running- way too many kids(spring break-not a ding on the hotel) hotel was amazing

staff excellent breakfast gym

there's a laundry facility on st as well as a pool and spa

tons of space in the lobby and a beautiful bar area as well

we loved the bar on property and the snack station

the pool closes at 12

loved the adult time for the pool and hot tub

very clean, good breakfast, very nice clean room.

pool and hot tub. staff very friendly

water cooler was empty in gym both days

i enjoyed the friendly staff and my kids enjoyed the pool

big suite, comfy bed, great breakfast, wonderful staff

was a party in the parking lot and bass was so loud till midnight and nothing was done about it

pool and breakfast selection was big.

window was rotted, and the parking lot was poorly lite and signage made it hard to find even with my gps

kids were using pool deck as a water slid sliding into the

not allow pets in this hotel, i could swear somebody sneaked a cat, since one of the exits to the parking was

bonus: free laundry machines in second floor, just bring detergent and

the laundry room looked like a complete mess as well

location, room size, gym and laundry access, comfortable

luv that kitchen and free laundry

that it was free laundry.

in the morning you feel the bed vibrating from the laundry room

could not get on wifi my ps4

wifi was down the last day of my stay.

pool area was clean but small

the price needs to be lower , no pool and no breakfast.

our room was above the laundry and was very annoying at times.

carpeting, disgustingly stained chair, dust on nightstands and lamps, huge hole in towel, dirty laundry and

they put me by the laundry for customer and all i hear is the washer making banging noise threw out the day

we were put in a room next to the guest laundry facilities and the walls are very thin so it was constantly

they had no laundry soap for the in house washer dryer

in addition our room must have backed up to the laundry or the elevator and there was a slight vibration through

pool was fun for our family

how quite it was in the room. the pool was a great size for the kids as well.

said that pool was heated and i'm sure it was, but was still on the cold side

i don t believe i should be asked how long i m going to be swimming with the kids

breakfast and pool were good.

breakfast for working her butt off to make sure everything stayed stocked up the kids loved the pool as well

they kept my kids life jackets i accidentally left in the closet.

a kitchenette but with no equipment, no table, no chairs, and two refrigerators

they kept my kids life jackets i accidentally left in the closet.

laundry costed $10

the dirty laundry room.getting the room cleaned took all day.

the laundry facilities were out of order

example; no laundry because washer was not working

but, the laundry room was filthy

we took full advantage of the on-site laundry facilities, washing all ten days worth of clothes so we could

that it was a hassle to get change to use the laundry facilities.

no change machine for laundry and the front desk will not sell you quarters

thought breakfast selection would be a bit more

flight was very late at night and they gave us a late check out time, and the staff were all very nice

pool, vending machines, and a laundry room for guests

i loved the military displays on the pool level & my friend thought the game room was so cool, laundry facilities

to use the laundry facilities, and needed to use an app that required a minimum of ten dollars for use

love the extensive breakfast and clean laundry

all areas of the hotel were exceptionally clean, even the laundry and pool area

the place had a terrible odor, kind of like a pet store full of wet chinchillas. the

the spa tub

spa looked over used or cleaned too often, coating was coming off

wifi was bad

wifi was weak

one staff member wouldn't give me anymore towels as she said that the laundry was closed for the evening but i

the breakfast needed more variety and the pool needs a dehumidifier.

also no fitness center or

i did not try out the wifi, but the cable tv was nice

no fitness

laundry, kitchenette, and full size fridge also the grills outside

free guest laundry with 5 front loading machines and dryers. nice restaurant close by.

laundry facilities were great

the pool, fire pit, grills and laundry are a plus

the rooms are very spacious and free laundry

all over the place asked to be switched to a different room and was told there was none but the parking lot was

had to beg for wifi password

shampoo, durty stairs, no elevator, bad bugs in the room, white towels grey color, no hair dryer, wifi not

booked this hotel because of the spa bath, and i paid $126 for one night

and leaving all night, you can plainly see the prostitutes making deals with others in the parking lot

but the ladies in the laundry room helped out with extra towels and the guy in the morning for quick breakfast

there were always people carrying baskets of laundry to other floors

there were always people carrying baskets of laundry to other floors

we literally got screamed at and told we were liars and being told we went into a laundry room but we in fact

the laundry carts and room cleaners carts were very old, shabby, and very dirty

laundry facilities were nice

in lobby, oatmeal and enhaced water at breakfast, the pool and hot tub, washer and dryer in laundry

did not have breakfast

wifi dropped constantly

no room service during our stay. called twice for clean towels and it did not happen,

no laundry facilities & parking was expensive but it is downtown

had issues getting conjoined rooms (we have kids)

need a better selection of food roof top bar for family

so cute love the bar on the roof

no room service

we loved the bar and lounge area

did not have breakfast so can't comment on that. all staff encountered was very nice.

breakfast was a little overpriced for what was offered

nicely updated hotel and rooms, great bar area, fantastic location.

location, cleanliness, great food and a bar downstairs, great staff!

no breakfast for my kids unless i pay

the skywalk to the arena and the pool

the bistro) was good although highly priced, swimming pool is ok, gym is tiny but ok, parking and location are

parking fee, bar hours (closed after concert and would have like to have one drink to settle after concert at

gym did not have a exercise bicycle unfortunately no room service after one night's stay ad no

was fantastic, the bed was comfortable and there is laundry for the guests

it offers a roof top bar for guests only, perfect

the room was very nice, the pool was fun (small and kind of cold, but still nice) and breakfast was also good

clean, friendly staff, comfy beds, kitchen & bathroom stocked with everything you need

cozy features and the full kitchen was a bonus, even tho we didn't use it

great location. i wish there were a few dining more options at the hotel for people with kids.

pool wasn t very warm.

website did not mention the pool was closed! staff had to dance around that one.

i very much enjoyed the gym

pool, fitness center, and room service were not available, yet i still paid the same price as usual

didn t like that wasn t able to fully access all the rest of the services such as the pool but i understand

not much in terms of getting a quick snack or room service

i also like the pool area, spacious and clean

3 kids and 2 adults

was able to get into the room, early check in, which was a blessing

breakfast options, strawberry waffles were very good and didn't stick

parking is very convenient

a lot of kids in the pool and hot tub but it is to be expected with it being summer and all.

was clean quiet breakfast was not breakfast due to covid but they still had fruits, juice, cereal, etc

the beds were very comfortable and the breakfast and coffee were really

smelled like old gym shoes

to be seated for over 10 minutes and never saw a staff member so we walked in and sat at the bar, the bartender

no continental breakfast????

little pricey and breakfast was kind of expensive smaller pool but maybe thats typical for a

also, the pool is a bit small

bonus to have laundry facility on site too

breakfast was very good and filling

very nice bar and rooms

all the staff we spoke (including kitchen and breakfast area) were really friendly

had requested rose petals and champagne since it was our honeymoon when we booked our room that we were told

laundry

we were surprised to see that the kitchen was fully stocked with dishes and cooking utensils

was set back off the road and only shared a parking lot with one other hotel

were guests in the pool who brought extra guests also i was over-charged

the breakfast, the rooms, the pool, the location.

there were vending machines and laundry

also, we shared this wait w/ the laundry staff because we were in their space

curtains in room wouldn't close light from parking lot shined in all night ppl walking right by our room

trail mix bar was good and so was the tangerine

gym is in an old kitchen and the breakfast is not fresh

seat cover was loose and became detached the first time it was sat on and i was charged to do laundry with a

seeing dirty laundry piled in the hall. that was new. i had not experienced that before.

it sounds like a laundry room is near by which makes no sense being on the 6th floor

areas not so clean, the smell of gas in front lobby and around the laundry room doesn't look like the pics on

best ever young lady at the reception, helpful and absolutely friendly, well equipped with guest laundry and

easy access to room and laundry facilities

wifi connection didn't work ,the sauna was not working and the pool was a bit colder than the

it was a shame the pool was not open

went above and beyond to be sure we had breakfast before leaving at 5am for a flight

the place was clean, updated, pet friendly, and surprisingly quiet given proximity to highway

the laundry machine could have been cleaner.

parking very tight

it was a nice place and they had a indoor pool

bed, pool and hot tub was nice, also liked having a microwave and larger size refrigerator in the room

charge per day for pet is ridiculous

no laundry no breakfast no coffee anvil

not like that there was no laundry facility for guests who wanted to go swimming

no laundry facilities.

wifi

free pet stay

there was no laundry facilities

no laundry in the facility

didn't keep up on laundry enough to keep towels available for the pool

pool was nice as was the fitness room

the room was great the hallways was beautiful nice pool great food friendly staff.

close to the tanger outlet and the gun lake casino

good breakfast. very helpful staff.

breakfast was good

pool and hot tub very nice

location was perfect for our needs breakfast was great accommodating staff.

pool was ok. room was nice

food prepared to go around for the large number of people staying and seating was limited for breakfast dining

great breakfast in the morning

second complaint was just that there was no hot top in the pool area

breakfast was good would prefer better hot food had eggs but they looked very wet.

staff was super friendly and the room was very nice parking was great and they even had free

00 per night pet fee

the breakfast bar was well done

handicap parking is on opposite side of building from handicap room

but the hotel s dead bushes, overflowing trash bins and trash in the parking lot make it worse

did not like the ice machine and laundry is on the first floor, you have to keep going downstairs

didn t notice there was a swimming pool did not see a hot tub

comfy beds. was very accommodating to my kids and pet

pet fee was high imo @ $75.

good breakfast and pool locations

also having the laundry readily available

washer, broken dryer, broken gym equipment, broken dishes in room, no quarters for laundry (some hotels now have

laundry service was broken and only available 1 w/d with a line a mile long every day

we stayed a total of 4 days and the mini kitchen with a full fridge, dishes and dishwasher were the cherry on

breakfast was not my favorite

beautiful new facility. comfortable room. nice breakfast.

pool could have been a little warmer. breakfast a little latter. bed comfort just okay.

the staff was friendly and amenities such as pool and gym were available

pool looked nothing like picture and no jacuzzi

of the grand rapids skyline from the gym would have been nice, but can t complain too much about that

i could open the window, laundry facility on site, close to shopping and entertainment

for the money, the refrigerator, the beds were comfortable, free breakfast, the nice shower, the laundry room,

pool no laundry facilities

no remote control for the tv laundry room has been closed 4 weeks, no availability for coffee

the laundry room was clean and the cleaning ladies was bleary wonderdul.

competing, nice washer / dryer in basement by pool and gym, free to guests and they even provide laundry soap

pool for the kids and location

breakfast was very good kids loved the pool

nice clean room, safe area, very friendly and helpful staff, good breakfast.

location, near a regatta venue where i was competing, nice washer / dryer in basement by pool and gym, free to

slowly - stand in water when showering, reading lamp broken off with exposed wire - dangerous for kids, master

very clean, great breakfast, nice pool

amenities in the kitchen. comfortable bed. nice shower

nice pool, clean room, friendly staff

good size room with well equipped kitchen and the staff were very helpful and accommodating

too stuffy and warm in the fitness centerit was too hot to workout in thete

staff at reception, easy access off highway, well lit parking lot, complimentary room

the pool was great for families

the fitness center has a tv and free weights

clean pool, easy access from road. staff was really nice.

some, and i had to go down to the front desk myself and wait for the receptionist to go to the laundry to fetch

parking lot extremely icy and not salted

the breakfast was excellent!

modern, comfortable, fitness room, pool, quiet

the hotel was clean and the breakfast was delicious

staff where the guest laundry was and 3 different employees didn't know so we found it ourselves

could of had a better breakfast selection.

pool and weight room clean, staff friendly, room complete and clean

the business center, pool and fitness center are closed

windows opened to allow cool breeze. decent wifi.

cheery, had games, laundry facility, pool, outdoor area, really appreciated the complimentary razor (we

good temperature control on ac, parking was adequate

pet friendly not a fan of pets in hotel

there was lots to do and they were very pet friendly

have loved a hot tub in the pool area

was loud next to the laundry room and there was a strange exhaust smell coming through the vents when we arrived

the shower had good pressure and there was free wifi and parking

kids were disappointed because pool was crowded with only 5 people in it

the pool is very tiny. weren't able to swim because 10 people in the pool was crowded

she took time and engaged with my kids making them feel welcomed

good laundry facilities, clean property, great location.

we were also told by her to not use the trash can by the laundry -- which we were using to place our trash in

really enjoyed pool hot tube breakfast and location. great place to be.

pool, whirlpool awesome continental breakfast and branns steakhouse is literally right across the parking lot

nice restaurant just across parking lot

laundry room is terrible

we had to ask for linen bc they were so short on staffing that they were behind on laundry!

no do not disturb sign or laundry bag,nothing for breakfast!

air conditioning in the elevator, stairs or hallways ice machine out of order laundry rm locked hot tub out of

room was right across from their laundry room

machines didn t work laundry room filthy, breakfast was a joke, juice machine didn t work, toaster didn

having to contact the 24 hour tech line to get the wifi password because they didn't answer

no pool and no hot tub or no exercise room

wifi was not working, no internet in lobby, bedsheet was not tucked in, sofa seat looked like 100

an employee told him pets were not allowed, to which he replied it was a service dog

there was also trash placed outside the laundry room, by a worker, and it remained there overnight, in the

balcony overlooking the indoor pool was unexpected but an amazing surprise for my kids and i

the lady in the kitchen was fabulous and went above and beyond wish i got her name but she was wonderful

fact that the pool is closed, but i understand ut is governors orders

warm pool. quality of breakfast (walnuts, honey, good yogurt)

the room was spacious, had a laundry bag and was very clean

the dryer filter in the laundry room needs the screen repaired .

nice pool and big room

parking

hot tub and swimming pool also there breakfast.

the accommodation had a laundry

staff to them having tractor trailer parking to such a clean, quiet,comfortable place to the laundry facilities

and convenient parking

i utilized room service, which

i like that there is a restaurant located in the parking lot. that is convenient.

the outdoor maintenance guy offered to help with luggage, lady hauling laundry stopped to ask if we enjoyed

free breakfast

parking needed

the breakfast was excellent, and the employees were helpful and knowledgeable

breakfast

they had a coin operated laundry machine which was nice

we visited our grand kids and great granddaughter

we were there for my daughter's regionals gymnastics competition and did not want to stay in the city, so i

very clean, comfy bed, good quality exercise room, nice breakfast bar.

salt water pool was nice and they had a very good breakfast!

room was so comfortable and relaxing. reminded me of an old style bed and breakfast. very nice

breakfast chest on the room floor is excellent

it was supposed to include breakfast but they only had coffee

continental breakfast was very nice

loved the historic building, the bar downstairs, and the comfortable beds.