wifi and no cooked food

parking facilities; rooms was a very good size, with fridge; breakfast was very nice and was pet friendly

good disabled parking and room comfortable and clean

good car parking & great location

excellent carvery & a great breakfast

free wifi didn't work, i mentioned it to the receptionist.

the snug lounge is a quite place to work in with good wifi

loved the location and the fact that there was a bar and restaurant on site

and chairs, as your web site describes an 18 cover seating area for those eating with their pets

could not do enough for you - an incredible library full of a collection of local books - cosy bar and lots of

check-in, check-out, help with laundry (i was late but they made it work) and changing my booking were all

due to covid we had breakfast room service included in the price which was an added extra

the staff were attentive and the bar is open 24

room service was excellent

the neighbours, who decided to have a party until early morning hours - not ideal with 2 small kids

30 am possibly a laundry room restaurant menu limited for large hotel and hours of opening very short bar only

travelling with pet dog so large grass open space on the doorstep is a massive plus

i did love the small labyrinthy hallways, the kids found them very exciting

could do with croissants added to the continental breakfast but otherwise good

stayed here many times very nice they have a new wifi system or was it our room and it was more than annoying

laundry everywhere, door to laundry open, and all over the floor downstairs near reception, piles

laundry was scattered down stairs

we cancelled room service and just slept

free wifi

the room was clean, and wifi, tv and kettle worked fine

why are the fire doors wedged open by laundry bags

were given a key fob with no key, the receptionist moved us to a room next to the laundry cupboard where the

room service was very

great sized rooms and great parking facilities - excellent front desk service

discarded kids toys, furniture etc

from our first room as it was by some sort of ventilation system which was extremely laundry

early morning noise from bins being emptied and laundry, not good on a sunday

room were above the hotel laundry and as such a constant noise from machines disrturbed sleep no fridge in the

30 we were woken by lorries either collecting empty bottles or delivering hotel laundry or supplies in trolleys

the room seemed to be next to the laundry cupboard and so we heard the house keepers going in and out collecting

also the lift , i lift for the whole hotel and staff doing laundry etc

also being woken at 6am by your laundry service has definitely put us off using you establishment again also

breakfast very poor room was noisy because of traffic, and laundry delivery at 04.30am

laundry was still being delivered at 3 in the afternoon, tieing up the only lift

room service wouldn t bring wine to the room unless i went down and paid first

loud laundry collection at 5am directly below my room.

laundry service was very bad

members at front desk very helpful with advice on where to eat and location of place to do our laundry

the hotel was in a fab location , bright, clean and friendly. the breakfast was amazing!

spacious room with friendly staff. pets allowed too which made life easier.

i was unable to sleep all night as staff were doing laundry with machines on till the early hours (in an adjacent

hoping to book a spa room in october

the spa room

location, quirky decor, spotlessly clean, comfy bed, powerful shower, fabulous breakfast, lovely bar area (very

the spa room was out of this world, they laid rose petals out for me and i proposed to my girlfriend

lorraine gave me a treatment in the spa and i can honestly say it was one of the best i've ever had

the added value- pantry room, spa very helpful staff

wifi very poor, kept cutting out so had to rely on my 4g phone data

having netflix was great & free wifi

squeaky bed and sketchy wifi.

having to wait for clean ones as chambermaid said they were waiting on the laundry

staff all very friendly and helpful. breakfast had everything you needed.

30 pet fee that i was not made a wear of before booking, it blew my budget for the night

elastoplast found in shower and used flower petals in the room indicated that it had not been properly

the cooked breakfast was not hot..... some of the elements were warm at best.

laundry and room service facilities are available on request

they also lost some of our clothes for the laundry and it wasn t until the last day that they could locate

room need to have more options like iron box, cheaper options for laundry and a small fridge

iron in room and laundry service is offsite so just to have an outfit ironed would have taken 2 days

would be lovely to have bags available in the room to store used/dirty laundry before returning to my travel

when we arrived there was dirty laundry piled up outside our room door and used crockery.

location great. spa treatment and atmosphere really good

amazing hotel,the bed was comfy,big shower,good breakfast and cocktails in the bar were good.

location, room, lift, welcome, room service

not a hotel if you have pet hair allergy

ridiculously thin walls. got about 2 hours sleep. think i was near a laundry room or something.

would be nice to allow late check out for everyone who needs.

also the unsecured warning on the wifi

i slept on the sofa bed one night and did not find it very comfortable but the kids were fine

excellent full english with continental option, full restaurant and bar facilities and free wi-fi

a self-service laundry room

due to the laundry service too

absolutely enjoyed our stay,the room was massive,it's a bonus having a laundry room in the hotel,staff were

modern & clean, cooking facilities, laundry facilities, gym.

the hotel had great facilities including a gym and laundry

lack of safety as fire escape was full of towels and laundry

also we saw too much of the underbelly of the hotel, bags of laundry over where, open crew only rooms etc

there was consistently bags of laundry spread across landings and outside bedroom doors mailing it difficult

lack of safety as fire escape was full of towels and laundry

ordered room service for breakfast and the order wasn't picked up

then at 7am your laundry truck was right below our window - staff were wheeling bins over a corrugated ramps

wifi not secure. no window. no two single beds that i ve requested. small shower.

think i was charged £542 for one night is awful the room was so noisy above the bin collection kids coming out

room service was unavailable when we requested.

our first night away without kids since pre-covid

the room itself was disappointing- the room was left dirty/dusty with the previous guests dirty laundry in the

hotel is frankly depressing, with wallpaper peeling off the wall and having to pass through dirty laundry

won't, the rooms may be musty, the decor has seen better days, floorboards creak, windows rattle, wifi is hit

breakfast very good room service not so much

lovely buffet breakfast and always a great room to

did you ask for a laundry bag and a price list

biscuits and water available for free at the check in desk and a friendly porter entertained the kids whilst i

the hotel has a good gym with a variety of equipment and i would highly recommend the breakfast

the location is great, the staff were so nice, the pool was very relaxing

one of our party had a problem with her tv/wifi signal which she mentioned several times to staff and it was

especially the 5am woke up call from the laundry lorry crashing around outside the window for an hour

wet and had sticky slippery floors and was quite smelly as staff use them to transport bins and laundry

there is a stench of damp as you walk in - realistically this is because of bags of laundry left at the foot

i'm not sure if it's the hotel laundry room but there was what sounded like a tumble drier next to my head that

and kids slept in beds in the lounge

enjoyed the infinity pool very much - it is huge

i wasn t told the gym was closed, that was disappointing

breakfast was really lovely with a choice of menu, hot buffet and continental

the spa is amazing and the grounds are so beautiful

room service sandwich for 18 was a microwaved and hard and basically inedible

cleaners were in the hallways hoovering, but the room had dirty laundry

the other night woke us up throwing a some kind of shipment--like a large round laundry packs--at 4 in the

wifi was decent

the problem was caught just as i arrive at the hotel as they had grant me a early check in

our towels weren t changed after our room service.

stay the tv in our room didn t connect to the wifi so they amazingly upgraded our room to the best room they

got back on saturday evening just after 10 pm and the bar was closed which we thought was a little early

wifi wasn't great and struggled to set up the apple tv

room service wanting to clean our room at 3

also the spa function did not work

enjoyable evening in the bar with great food

the lad on the bar was lovely to chat to. really down to earth and helpful

mattresses were a little hard. would ve liked some details on wifi.

i liked that there was an upstairs outside space for smokers, free wifi, water and teas and coffees and shampoo

friendly staff at the bar very helpful