we were in the suites overlooking the pool and the view was spectacular

of the bar staff was a bit to flashy and not consistent with the rules of the bar

the swimmingpool with private terrace with table and sun beds, kitchen fully equipped, very good wifi connection

- quick and easy check in - fast, free wifi - great quality starters, mains and salad bar at the buffet

wasn't the best, we paid for all inclusive so it was good value for money as it was a buffet for breakfast,

no room slippers, gym cood be bigger, i couldn't connect tv to my phone

we only ate out 1 night out of 10, breakfast choices plentiful, evening meals wide and varied including some

the spa is diversified

very good wifi, i worked remotely for 1 week with no issues

), breakfast was very good and the spa was perfect

was awful paid cash for laundry service and safe rental but card charged

maybe extra bar staff too during busy periods

great choice of food for both breakfast and dinner

kids club great staff fab rooms comfy beds nice food great pool lots of sunbeds

, pool areas were clean , sun beds plentiful and a no reserving sun bed rule which was enforced , breakfast time

was on my own with the two kids and they where screaming while playing and i was asked to tell them to be quiet

pool area and restaurant was excellent and the entertainment at night was of a very high standard

lack of outdoor space for big kids to play.

room was perfectly formed and wifi good. enjoyed the buffet and lovely local wine

for breakfast n the morning ridiculous

nice pool and bar area

the gym could of been better equipped the machines didn t work but it was ok

there is a small gym and a spa which also adds to the relaxation

was a beautiful property, amazing location, lovely staff, good food and the rooms and pool were

there is a small gym and a spa which also adds to the relaxation

the pool area was clean and well maintained, quiet as the hotel is adults only

awful gym

gym equipment was outdated

that hotel was adults only

wifi very difficult to access

very little if i was being picky i would have liked a self service laundry on site

we had a small breakfast buffet in our part of the hotel

would have liked if the gym opened earlier in the morning and stayed open later in the evening

every day i wake up at 7:30am because first day a was on pool at 9:30am and all bed was reserved

racist families & kids. but that's just a few small minded british people & to be expected.

if you have a late check out changing and showering in the laundry cupboard isn't ideal.

needs a washer on site or daily laundry services

they had laundry service or on-site facility

we also enjoyed dinner at their restaurant, room service breakfast on our terrace, delivered poolside lunch on

was spotless, staff were lovely and the rooftop pool was gorgeous

the place has plenty of spaces to chill out and just watch the ocean and the indoor pool is pretty cool

common areas, designed in a moroccan riad style, among a covered common courtyard with swimming pool

liked the premises in and out it had its own interior swimming pool totally stunning and a we could choose any

nice inside pool

tv in the room was not functioning properly. wifi was very sporadic.

also spa and gym

location, spotless place, good wifi, friendly professional staff

very good breakfast and diner choice; good location, nice view towards to the pool and sea

beach (could be too remote if you don't have a car) - private parking - good service and staff - wifi works

the pool is warm and there is a small gym should you feel the need

no laundry facilities that i could find

laundry service is tooooo expensive

woke up by trolleys every morning at 7am as our room was next to laundry

i was with my kids

a disabled driver and i always hire a car on holiday, the hotel has disabled parking but is poorly marked and

breakfast was incredible & the pools were fabulous

great food friendly staff excellent location recomendable spa relaxing massage sessions

only thing i can think of is that last day at the adult pools there were some inflatables for kids

nice kids club with a lot of activities

the kids pool is so much fun and kept our daughter entertained all week

with dirty towels (spots and all), not changing linens, not replenishing basic amenities, dirty laundry bags

we were given plenty of hotel toiletries, laundry bags and fresh bottled water every day

variety of choices at breakfast, spacious bedroom

great selection of food and wonderful entertainment for adults and kids

friendly staff, nice location, quiet neighboarhood, nice walkingpath around hotel, big pool, delicious various

also, be careful what you give into the laundry

the gym is decent too

great friendly staff, clean airy rooms, amazing breakfast choice

despite the hotel being really big, they don t offer room service which is something you may expect for a

wifi did not work well in communal areas and often not at all

steam room working,unable to book anything in the spa treatment nobody available as was fully booked up wish i

smell around the adults pool and adults area

sunbathing area around adults only pool is somewhat limited

- enough choice of food and drink in the main adults restaurant, free 2l water in the room daily, breakfast was

to eat with all the families , the noise was unbearable , staff rude , they made you pay for fast wifi , towels

laundry service instructions is incorrect - they need changing / updating

was perfect, hotel was so clean and the staff were very attentive , good food at buffet and breakfast, great

the infinity pool with the swim up bar the fresh pool towel every day the staff were very polite, helpful, and

room service is a bit confuse, they clean the room in the morning but don t take the consumed

would definitely recommend the preferred club upgrade, nicer small private pool areas and the snack room is

we loved the italian restaurant and the room service was great too

setting amazing complex food very good several diff restaurants and bars great entertainment shows piano bar

my husband was really impressed with the gym

kids have their own pool, play area so we spent our time at the beautiful, sea water, lower pool

great location on the beach, lovely pools, lots to do for kids

the food was good and evening/kids disco was

very good buffet meals, good kids activities, good sized rooms and lovely staff

lanzarote princess from checking in with the lovely staff (and free prosecco and juice for the kids) to

comfortable rooms, delicious breakfast

again breakfast was superb, room spotless and modern.

the lounge bar on the main reception area was great at night with live music

the animation team who ran the kids club were wonderful - not every kids club has people who are actually good

cool zones for kids and teens

music is a little loud around the fresh water pool to warn off the seagulls

the gym is spectacular (not small at all

the spa wasn't operating

being greeted with mimosas in the lobby to the beautiful white buildings contrasting to the blue pool waters

the whole spa area as well

we did the couples massage at the spa - would highly recommend, with the aromatic bath to the a la carte massage

i wish the opening hours of the gym were longer:)

some of the bar staff were rude.

there was entertainment for the kids ( and adults) right through the day, with great shows and performances in

the kids pools were not heated which was bit of a disappointment.

is an 'adult only' area for sunbathing and an 'adult only' bar too which was very relaxing if you haven't got

highlights were food and pools, room clean and shower fresh

for families, as adult couples we were very glad to see lots of adult only features such a pool, bar and chill

there was a water park inside the hotel which my son really enjoyed

hotel was clean, and with parking on-site

the resort had good entertainment for kids and kids club to let you and your wife relax together

only very small gripe about this hotel is that the indoor pool in the spa area is 15euros per person

there were no laundry facilities and also no kettle in the room.

very bad wifi connection. no laundry service. spa closed at 6pm.

didn’t travel with young kids, if i had may have chosen elsewhere, thankfully i didn’t have to this holiday

for adults, where we went every day and the family zone with water slides, play area and outside spaces which

the hotel was very clean, lots of entertainment for the kids

staff/cleaning/breakfast/laundry facility

entertainment in the evenings so the hotel bar was empty

kids upsolutly loved it and nice bonus was the football area,gym and entertainment

absolutely perfect for families, spotless clean friendly staff pool area fantastic for kids

also i had to plug in the kitchen appliances on the dining room table

all good bar area nice drinks reasonably priced

good parking right in front of the

loud music around one of the pools from the kids club. pool bar closed at the quieter pool.

they could improve the bar area and put cosy seats instead of plastic table and chairs

99% of guests are french so very difficult for kids to make friends

self service bar next to reception from 10am- 6pm

wifi was too slow and you had to sign in many times during the day

the area around the pool needs a bit of renovation.

we had breakfast, which is a varous breakfastbuffet

bar basic, we were only b and b and went to the bar for a cocktail and were given a very basic

we took advantage of the gorgeous views and sunshine on the pool deck to enjoy a vista of the sea, mountains,

a nice and cosy apartment in classical rustic style with a spacious bedroom and a full equipped kitchen

kitchen equipped

good wifi

a stronger wifi is needed in the bedroom area

), super comfy beds, quiet at night, fully equipped kitchen, parasol to take to the beach,

the garden with plants and pool with view on the mountains are amazing

the back road for parking is a little off road like so take care when parking up at night

beautiful courtyard and great access to the pool

excellently equipped kitchen

property is in a lovely quiet area with a gorgeous shared pool and surround

wifi was terrible. tv wouldn't connect.

wifi sometimes worked if you weren t all inclusive it was extremely expensive for terrible food

the breakfast was delicious

adults only and very relaxing

the spa service was amazing, beautiful massages received and it was as usual great service

the marine also has a laundry (€4) which made the flight even more easy

i also feel the spa pools should be free for guests every day

2 free hours in spa were a great treat

planned to stay in puerto del carmen, but when we tried to park at possible hotels there was no parking

peaceful spa area and a varied choice of top

do with a bar facility at the far end of the garden for guests a little less able to take stairs or walk to

wifi didn t work too well breakfast isn t exactly fresh out of the oven

wifi , beds not comfortable , cafe not open in the evening, only local tv (not an issue of the wifi

out of town so a bit dead and bar area equally quiet - looks like they rely on bus tours coming in for meals

over the sea and volcanos from the balcony and rom the very large common terrace, convenient bar on the ground

parking area

short taxi ride away from shops bar restraunts

we were offered early check in

lots of space and easy parking.

wifi could be better

sea view, breakfast, big rooms, very friendly restaurant staff, cat at the parking lot

kitchen facilities were useful

the bar restaurant ran by ron and senen is lovely and so friendly

staff, room was very clean, bed comfortable and great wee kitchen area, very quiet at night, breakfast was lovely

wifi would turn me off returning to the property also it's great to see overnight security but i

pool bar closed at 6 little early i thought

the bar is also really expensive

the time it was still honouring past bookings so a lot of lillos in the pool,

the pool was great not overcrowded and easy to get a sun lounger at anytime of the day

the gym area is air conditioned and has lots of up to date equipment if you want to work out while you

laundry facilities for guests use could have been better

didn't like that the laundry area was next to the pool table and table tennis table, often lots of bags of

the splash pool was amazing and the kids loved it

not enough space for everyone

breakfast was standard

breakfast was great

staff helped us with parking and upgraded us to a lovely pool view suite

location for exploring puerto del carmen. lack of parking.

pool is just to dip in

the breakfast was fab, great choice from fresh fruit to however you like your eggs

s very busy - so although beautiful it wasn t adults only - can be hard to relax with kids running around

they were simply amazing - everybody from the bar , restaurant to the reception staff made us feel like we were

suites come with breakfast a la crate or buffet included & access to a private rooftop pool

the pool area was lovely and all the lovely places around

breakfast wad excellent. plenty of choices.

food is excelent! staff friendly clean silent location good with kids

the morning coffee and the wifi were very good

they have a paddling pool where kids from age 1 to 4 could play, and a large pool beside too

very expensive in the bar it was the only let down

pool area was lovely and clean

we were located over the kitchen area and the staff were very very noisy

lack of wifi in apartments

no room service.

i think it might be the kitchen

comfy beds and great wifi speeds

complementary laundry service

- small criticism however there was no evening entertainment or even a residents bar that we could visit for

the breakfast menu is provided all day so if you fancy brunch instead you can have that, you can have

sunglasses and swim bag - all the facilities in your room that you need, a beautiful bottomless breakfast

apart from no hotel bar to relax in

the laundry machine broke down when we were there and they struggled to get a repair company in, but it

pool was clean and so was pool area

could do with making the bar a bit more cosy

good shower. pool area very clean. great location. nice size kitchenette.

pool area was great for kids

i used the laundry service which had my clothes picked up in the morning and returned the evening of the next

outdoor bar outdoor balcony couches internet printer

the food was excellent great variety both the breakfast and dinner the location suited us

wifi very poor in room no problem

kids loved the mini

the free wifi was slow.

our 2 kids loved the pool and kids club

the pool was clean and an excellent size to either swim or play with the children

more choice of food for kids

layout was fabulous breakfast and dinner was class

the hotel laundry service was more expensive and only available at specific times, which was inconvenient

the hotel, the in-room coffee-making facilities, and the balcony with a clothesline for drying laundry

last room in the house beside busy laundry and side of the road with a mound of earth for

great hotel location quiet lovely walks we had bed and breakfast very good

kids entertainment could have more variety .. they were bored of the same kids disco ..

clean, quiet, nice pool area

being a bit harsh but the gym could have been bigger

the staff at breakfast, lunch and dinner were very friendly and on top of everything great staff

is no wifi in the room

i travelled by myself and had a lovely experience, from the pool to room, balcony and spa it s was great and

possibility to park in front of the hotel, thanks to a spacious parking lot nearby

floaties and playing ball in the pool was forbidden by the lifeguard, hence i don t think this is the best

amenities: the gym is significantly under-equipped

loved our location of the room, looking out onto pool area and just walk out to it

good parking

the promenade, very close to the beach - parking - spaces available on the streets/hotel area - laundry - they

there's also a laundry room where you can go and wash,dry and iron your stuff for free

the laundry was useful and my youngest loved the

and comfortable resort with rooms with sea views, a good gym and facilities to do your own laundry

loved the spa, free laundry facilities, heavenly massage and midday check out

moment was when we asked for two extra towels and the staff pulled them straight out of the dirty laundry pile

if i was to offer one piece of advice, it'd be to have the kids disco start at 7 and finish 830

child free zone with pool (not that i don t like kids but if you travel w/o them, it s nice you can enjoy

had a kitchenette but because we were half board they had taken all the plates and cutlery, bottle opener

3 was the perfect age for the kids pools

for an iron and was surprised to hear that you don t provide them (only the chargeable laundry service is

hotel staff insisted on us using the laundry service, which is not practical not enough staff on in the buffet

location, cleanliness, pool area, room, food and value for money.

was so comfy and the breakfast was great a really good variety so many different things to choose from view from

the room service, i ordered a sandwich of cheese and onion toastie with fries

-when using the laundry services one of the machines was broken for a significant period of days, which obviously

laundry, massage, bike rental on site

nice view , wifi

joyce from the kids club was outstanding she was so good with the kids and my daughter really was so upset she

everything, the room , the view , the staff , the service , pool area , place is spotless, will definitely be

they had a lil mini golf area at the pool, jot sure of price, never seen anyone use it

the gift basket of fruit the spa pool daily room service lovely helpful staff fantastic

i can t think of anything. we can only recommend hotel beatriz playa and spa to everyone.

piano bar time for singers was in the middle of dinner so either way we missed most of it

shops, burger bar, restaurant, sports bar,, swimming pools, table tennis, ice hockey, pool, everything you

nice pool area and sea view from upstairs

we had to leave before breakfast but we can say that dinner was very good

the breakfast is very good and the evening meals were good, although it would have been nicer to have

waitress who in fact was the only member of staff in the entire hotel, manning the restaurant, bar and reception

the garden and pool are is lovely and very relaxing

great selection at breakfast and the hotel was in walking distance to all amenities

type hotel but very clean with bar & small outside terrace

and the bar on top floor is a beautiful place to have a drink and rest

breakfast and dinner could be better

the wifi connection was quite bad - it took many attempts to connect.

had everything we wanted from roof top pool to gym

hotel super clean, lovely staff, fab breakfast, loved the gym, loved the pool and amazing location

friendly staff - great wifi

wifi connection was a little bit unsteady at times

location, very clean, friendly staff, excellent location, superb breakfast usb plugs , no adaptors

great views, nice decor, excellent breakfast, nice gym

breakfast was amazing! especially the coffee and omelettes! also the service was excellent.

wifi was awful, i had technician in my room multiple times in 36 hrs the restaurants were very bad

amazing breakfasts, - on a clear day - beautiful sunset views from pool bars' balcony, - beach right outside of

the pool bar closed early.

laundry facilities at a very reasonable price

arrival, rooms need updating very tired looking, bath needs replacing, bad repairs filler made, pet friendly

no bar or cafe open unfortunately. that would have been nice as they are there but not in use.

free wifi and closer to the hospital

continental breakfast, wifi included and worked well, good location, large room with sea view, good standard of

the wifi worked really well and it even had laundry facilities

the kitchen could do with a few more utensils such as a properly sharp knife and a sieve, and a few

clean place, with smart tv & wifi central location

spacious modern design of the room along with good kitchen facilities; wifi; private entrance and

kitchen ware and cutlery a little sparse

no laundry facilities on the complex at all

were ants in the living area (kitchen/living room but not the bedroom) which is a bit annoying but to be

the pool was a lovely clean fresh environment, everyone respecting each other s privacy

other rooms, worn out towels need replacing, twin beds need replacing should be double option in adults only,

breakfast very expensive not value for money as it's very cheap to eat out