the laundry machine broke down when we were there and they struggled to get a repair company in, but it

didn't realise one pool was heated and the other not until second last day!

area excellent both for adults and kids , nice calm atmosphere , no sunbed wars which is a bonus , rooms had

quality of wifi

must have to do with the wifi

the spa was a lovely touch recommend the rose quartz

loved the outdoor pool and bar area and the fact that it s a beachfront property

the staff were excellent, the breakfast superb and whole facilities super clean and lovely

excellent location..lovely pool aera .nice and quiet and very relaxing..great breakfast

lack of wifi in apartments

3rd stay in gloria izaro club hotel was excellent, staff were friendly, breakfast and dinner was plentiful and

the wifi was really poor. could not connect to any of my 3 devices at any single time

the pool side bar provides a good selection of lunches

food is excelent! staff friendly clean silent location good with kids

very clean, excellent breakfast buffet, great facilities for kids, friendly staff

spa therapist were so experienced at their job

the gym was only communal gym in the complex across the road with other local residents

great location, good breakfast choices. nice asian restaurant, plenty of spaces for sunbathing.

the breakfast buffet could be revised.

weren t able to use roof top bar because we were not in a suite

complementary laundry service

everyday your suite feels brand new with little treats / extras and almost a free mini bar (spirits not included

the spa treatment was divine

real people interacting with real people, the pool area and the views are spectacular, and breakfast overlooking

holiday with being picked up by lani' private transport, lovely driver, to the welcoming staff & sparkly offered

pool is just to dip in

were fantastic, pool and poolside bar was amazing

staff helped us with parking and upgraded us to a lovely pool view suite

breakfast was fantastic room amazing pool also amazing

gym facilities a little limited and air conditioning in gym might have been better our room was

didn't like that the laundry area was next to the pool table and table tennis table, often lots of bags of

laundry facilities for guests use could have been better

very clean, nice staff, rooms are just perfect wifi free and very good

place, big room big shower big bathroom, nice kitchen and living room

breakfast amazing, help yourself large selection.

last room in the house beside busy laundry and side of the road with a mound of earth for

the hotel laundry service was more expensive and only available at specific times, which was inconvenient

the hotel, the in-room coffee-making facilities, and the balcony with a clothesline for drying laundry

free wifi wasn't very good and was very slow when you did manage to connect

having to pay 6 euros a day for wifi

i travelled by myself and had a lovely experience, from the pool to room, balcony and spa it s was great and

breakfast was good as was the rest of the food

heated pool wouldn t be the warmest, but think this might be a common issue

the hotel and staff were great, it looks really good and has a lot to do for kids and couples.

kids areas could do with improvement

the gym area is air conditioned and has lots of up to date equipment if you want to work out while you

the bar is also really expensive

the pool was great not overcrowded and easy to get a sun lounger at anytime of the day

the time it was still honouring past bookings so a lot of lillos in the pool,

on street parking close by

the mini club for kids was great our daughter (5) loved it

the kids play area was also well-organized, allowing parents to relax while their children enjoyed

friendly staff. great choice of food with show cooking. clean rooms. lovely pool.

we enjoyed the little spa on the day when the weather wasn t good and the rest of the time we enjoyed the

i used the laundry service which had my clothes picked up in the morning and returned the evening of the next

the swimming pool was huge and clean, and they heated it all the time

great breakfast. dining room well laid out. staff very helpful and friendly

probably the only thing would be the wifi.

poor no irish stations on tvs no availability of area to watch masters golf had to go to

apartment and property area, pool view rooms wee fabulous for gorgeous sunsets , cocktails were amazing

the only criticism that i would have, is regarding the sockets in kitchen area

parking very hit and miss. small apartments and way overpriced.

of done with a long mirror in room and wifi , pool was freezing cold , so couldn t have a dip

pool wasn t heated but it wasn t too much of a problem

quite and comfortable room, wifi is good, free parking, breakfast is nice, nice pool with stunning palm tree

would have been nice to have a kettle in the room to pay for wifi to cover all of the hotel was a bit much it

we booked bed and breakfast but we arrived early so we were given use of the all inclusive facilities til our

food and rooms are great value for money ... breakfast was amazing

room and bed was very comfortable, bathroom and shower excellent and spacious, choice of food for breakfast was

moment was when we asked for two extra towels and the staff pulled them straight out of the dirty laundry pile

lots of pool choice and lots of choices of food at breakfast

finally, a spa appointment was booked and confirmed for my wife only to be told at the appointment that they

very clean modern rooms great facilities fantastic food great for the kids and a great location

spacious, quiet room, with good wifi connection and with a lovely balcony

there's also a laundry room where you can go and wash,dry and iron your stuff for free

the promenade, very close to the beach - parking - spaces available on the streets/hotel area - laundry - they

market just outside for shoppiing needs, self service laundry, close to the

the laundry was useful and my youngest loved the

loved the spa, free laundry facilities, heavenly massage and midday check out

for an iron and was surprised to hear that you don t provide them (only the chargeable laundry service is

hotel staff insisted on us using the laundry service, which is not practical not enough staff on in the buffet

lunch and room service food wasn't great.

there s a great hotel, spa, padel, mini golf and gym all

you want busier or shopping, lots of sunloungers and 4poster sun beds around the pools with mini golf and tennis

-when using the laundry services one of the machines was broken for a significant period of days, which obviously

laundry, massage, bike rental on site

available all day for all inclusive customers including breakfast, lunch, snacks, dinner, pool bar and

nothing. i’d came back with my kids.

matagorda shopping centre 3 minutes walk from the hotel, with nice restaurants and bars if you fancy a change

sadly we had to leave same day as arrival as we had an emergency call to go home so cant say what breakfast was

was just perfect , clean lovely pool friendly staffwe arrived early and they stowed our luggage till our room

easy parking

location and easy accessibility and parking

wifi connection is bad

of swimming pools, very clean and recently upgraded

ticked all the boxes lovely reception team and great breakfast

the gym was properly equipped and not simply a box-tick like many hotel gyms

staff fantastic with the kids!

(at the far end of the complex) the wifi connection was very variable, to impossible

the marine also has a laundry (€4) which made the flight even more easy

adults only and very relaxing

gave us access to an extra pool, with swim up bar and a restaurant next to the sea, as well as a spa visit

gym is nice

-we ordered room service that never arrived and all we got the next day from the reception was

the different swimming pools and the spa facilities plus the gym were great

breakfast was great and plentiful

internet in the rooms could have been better. coffee available outside of breakfast hours.

the cacti and palm garden are a delight the pool is lovely

the garden and pool are is lovely and very relaxing

breakfast and dinner good

lovely pool area, very well equipped kitchen for cooking

our host was kind enough to loan us some yoga mats so we were able to do a poolside yoga session each morning

love the mini kitchen as this is great for a quick breakfast or lunch at home

parking right in front of your object

we loved the pool and surroundings and were able to relax really quickly

or coffee facilities in the room, some noise late at night from corridors as doors shut loudly room service

the room faced over the courtyard and was very quiet. the breakfast was a lovely buffet.

type hotel but very clean with bar & small outside terrace

variety of breakfast

like view from hotel very close to the beach, sea, hotel was clean, breakfast very good,staff very friendly

minutes from the airport, staff are helpful and friendly, good choice of food, wifi, hotel right across from

lovely rooftop pool and sunbathing area

wifi connection was a little bit unsteady at times

localization,clean and nice hotel with gym and pool on the roof.

location, friendly staff, value for money, breakfast, rooms with sea view, relaxed atmospheres

breakfast was a bit of a let down, proper coffee served at the table would really improve things

the pool bar closed early.

close to clean beach, lots of bars and restaurants

breakfast just average - had a lot better in terms of variety - gym was large but lacked soul, reception good

swimming pool / gym interiors; food

laundry facilities at a very reasonable price

breakfast,very fresh and tasty options,great service

the bar was not open as expected. only beer and soft drinks from a vending machine.

arrival, rooms need updating very tired looking, bath needs replacing, bad repairs filler made, pet friendly

no bar available.

parking area

was exceptional at arranging reliable taxis, letting me have late check out and baggage storage

wifi , beds not comfortable , cafe not open in the evening, only local tv (not an issue of the wifi

over the sea and volcanos from the balcony and rom the very large common terrace, convenient bar on the ground

out of town so a bit dead and bar area equally quiet - looks like they rely on bus tours coming in for meals

the wifi worked really well and it even had laundry facilities

the kitchen could do with a few more utensils such as a properly sharp knife and a sieve, and a few

weird smell in kitchen they couldnt smell

kitchen doesn't include basic cooking thing like oil salt stuff

spacious modern design of the room along with good kitchen facilities; wifi; private entrance and

was clean, the kitchen had the essentials

kitchen equipped

parking was on site

the kitchen is well stocked with utensils and pans

off road parking

them especially on one day on particular some clothes were mistakenly taken with the linen laundry and staff as

g getting the the laundry done took 3 days)

the laundry service wasn't very good

spa area is perfect, swimming pools are nice, rooms are big and spacious, great to have

a relaxed atmosphere, friendly and accommodating staff, excellent food and great activities for kids

the breakfast included is very good with many different options

kids entertainment good

would be good to have more gym classes early morning

the breakfast, the room and the gym

great hospitality, nice breakfast, spacious room and bed was comfortable.

away from tacky resorts, also next to best beaches on the island at papagayo (car needed for kids)

pool was clean and inviting

some of the facilities such as the pool table and the table football in the pool bar are a bit tired and need

pool was very cold.

as expected due to the covid pandemic some facilities such as the gym and spa were unavailable, but we had a

gym was poor: small and requiring some repairs

unreliability of the pool tables and air hockey on the games floor, pool balls jammed in the table and 1

wifi could be better

gap between 6 and 7 pm for eating - nowhere to eat for kids

some of the bar staff were rude.

loved the food the kids entertainment and total relaxation

loved the food the kids entertainment and total relaxation

if you are looking for a quiet holiday without kids this is not for you

facilities for kids

for families, as adult couples we were very glad to see lots of adult only features such a pool, bar and chill

major but having to carry your hotel card to the bar each time was a little annoying particularlywhen you forget

for active holiday, amazing facilities; well equipped gym, 25m indoor heated pool, spa, tennis

a lovely pool area and great breakfast

having to pay 7 for 2 x swim caps for the indoor pool use.

the breakfast could have a larger selection of vegan dishes

the service was the best and the room (suite with the pool) as well

although it is a busy town, parking was surprisingly easy as well and it s central location on the island

the breakfast is an experience and we fully recommend it

a fabulous 4-course breakfast every morning was just a delightful start to our day

the beddings, the wall art, the local gofio and orange sweets for breakfast casa de las flores is an oasis

the gym was a bit basic and small for my needs so went elsewhere (h10) but good enough for a casual gym

cool zones for kids and teens

the room service helped us extrinsic the next day but not so successful

the pool was amazing heated and it was an infinity pool

excellent facilities * great range of items in the shop on site * beautiful architecture * serene spa (great

leads vegetarian food for my wife and kids

a bar area with comfortable seating would improve it greatly

our kids were thrilled with our terrace near the pool, the palms and the pancakes :-) and it is just a

about 600 m from the beach so if you are with kids it s quite far for them to walk

value for money, clean and spacious room, loved the separate pool for kids.

very bad wifi connection. no laundry service. spa closed at 6pm.

there were no laundry facilities and also no kettle in the room.

glass might be little bit awkward especially if you visit with parent or your new partner lol - wifi just didn

and very elegant, staff very efficient and willing to accomodate you, wonderful spa, very nice kids

there's free parking nearby, and shops and restaurants are nearby

staff/cleaning/breakfast/laundry facility

the complex is beautifully kept with plenty to do with the kids

it was incredible rooms comfy and clean, rooms cleaned everyday except thursday and sunday pool bar was great

- free parking space -very nice beach nearby, 5 minutes walk

wifi could be better but holidays without wifi can be good :)

laundry service instructions is incorrect - they need changing / updating

the spa was lovely had a massage with christina ,lt was so relaxing, shes very good at her job, overall

hotel is close to beaches and amenities, and has a huge parking

breakfast quality of food very good. sufficient car parking nearby.

the spa and room service are amazing and the room was great

small constructive criticism is re. the quality of wifi s

it was clean and adults only

would have loved to have pool service, we had to keep getting up and walking down to the bar to get drinks and

staff, very clean apartment with pool views

breakfast was the best i ve had on any holiday

wifi

the location is very good with a parking closeby and access to the sea & promenade, the city amenities can be

wifi charged for.

in truth, very little....the lighting at some of the tables near the main bar wasn't very good.

no room service, evening meal hit & miss.

liked the mini kitchen

the water in mini bar was so expensive at 3

pool area was fab and never congested

breakfast choice was excellent

really enjoyed the terrace - the hotel was perfect for our toddler, particularly with the in-room kitchenette,

dress when we returned to our room (weren't sure if another guest had access) and we figured laundry maybe just

pool area very clean and comfortable

room service was provided daily, making our bed and replacing towels, coffee pods and bottles of

the pools are lovely with plenty of sun beds for shade or sun bathing

lack of of speed when requesting room service.

room as requested but had to run around to source milk, cups and spoons which we got at the pool bar no problem

morning by staff carrying trolleys and people outside, well obviously if you stay in front of the pool, these

can't see the point in a kitchen when nothing to use with it like pans cutlery or crockery

exactly as expected, good variety and usual bits to keep kids satisfied

we walked by the pool everyday at 8

no laundry facilities on the complex at all

the kitchen had everything we needed, and the living space was generous

second stay here. will definitely return. great location. nice quiet pool & adults only.

wifi wasn't very good which made getting some work done tough

wifi signal is good, but the internet speed is very slow indeed

food choices are great for the kids and the variety is perfect for adults too

no water(hot or cold) on one of the nights we stayed. room service food was not very good,avoid.

food choices are great for the kids and the variety is perfect for adults too

gym looked good - didn t use but wasn t too busy sun loungers didn t get too busy - always

staff were excellent. plenty of activities to keep kids amused. wonderful mojitos in the bar

balcony with laundry dryer, we just brought our laundry pins

having a self service laundry on site was also brilliant

laundry/drying rack on the balcony was a bit dirty also tv remote control otherwise everything else

the limited kitchen facilities were adequate

there was a kids club monday through saturday 3 hours in the morning in and 2 in the afternoon

there are no amenities that you would expect in a normal 4 star hotel, like cups, coffee machine, laundry bags

they also have entertainment available every day which is great for kids

had an amazing stay breakfast was lovely lots of options and the same for lunch and dinner

bar was mostly closed (due to rain)

rainy day pool bar staff was little bit rude,close bar and send everyone away,but maybe he was tired

a very efficient laundry service

or twice the water was cold for showers , entertainment in the bar was very poor especially new year's

kitchen wasn't very well equipped if you wanted to cook for 4

excellent 25m swimming pool for proper swimming

the outside 25m swimming pool was fantastic

very good breakfast, helpful reception, premier suits have private pool with bar

breakfast was good with huge selection of food, fresh juices and not bad coffee.

during 1 breakfast the woman tried to tell me i wasn't allowed into the adults section and questioned me

thalasso spa lovely and nice pool

wifi strong enough to hold a couple of ms teams calls, only a little jittery

also, be careful what you give into the laundry

amazing place kids loved it . food was excellent entertainment excellent highly recommend

it s location, the staff, the bar and how clean it is

i loved the buffets and i also enjoyed the gym

extensive breakfast, cosy apartments and the wellness was great

loved the kids pool area, perfect for our grandson who we'd

the area was exclusive, and the onsite bar was a real treat

in the restaurant also staff very friendly/funny/helpful especially at the star prestige pool

great chill out music in the pool bar for a late afternoon drink watching the sun go down

we only had b&b, but the buffet breakfast was

with dirty towels (spots and all), not changing linens, not replenishing basic amenities, dirty laundry bags

we were given plenty of hotel toiletries, laundry bags and fresh bottled water every day

the staff who facilitate the kids clubs are wonderful and the evening entertainment was great

gym, tennis courts and mini golf are fun activities also

similarly, the gym and sauna are closed far too early to be convenient for guests that spend the day outside

needs a washer on site or daily laundry services

they had laundry service or on-site facility

if you have a late check out changing and showering in the laundry cupboard isn't ideal.

great pool on the roof, very good wifi

only down side was the daytime menu / bar food was limited and there was a lot of outside noise late at night

the place has plenty of spaces to chill out and just watch the ocean and the indoor pool is pretty cool

location lovely hosts clean spacious indoor pool

beautiful location...stunning view...accomodation was luxurious with stunning indoor pool

common areas, designed in a moroccan riad style, among a covered common courtyard with swimming pool

tv in the room was not functioning properly. wifi was very sporadic.

very little if i was being picky i would have liked a self service laundry on site

one small thing refurbish the premium bar area , it has no ambience and the lighting is very harsh (sorry its

wifi was patchy

my only grip was that the swim up pool was closed although there was lots of people there.

the only let down was the food, ok breakfast, lunchtime food excellent, evening not much

the pool is warm and there is a small gym should you feel the need

there is also a sauna and a gym facing the sea

code in piano bar men coming in with speedo trunks and no top on and women coming in with a bikini not really

like everything especially breakfast and dinner food it was delicious and good choice for

i enjoyed the spa facilities also

a great choice of food and portions at the pool bar were more than enough

gym could do with more regular checks for water & tissues & to ensure all equipment working

very good wifi, i worked remotely for 1 week with no issues

nothing really. it should be pointed out more clearly that gym can be used out of opening hours.

only thing i have to complain that in my room the wifi was so slow i couldn't open a single page on the laptop

the wifi was hard to connect to pillows uncomfortable

hotel is adults only and so tranquil

second thing was the lunch in the bar left a lot to be desired

we opted for breakfast and dinner and with complementary poolside snacks and a drink, lunch is not necessary

adults only

not realise that the room with spa bath on balcony was actually above the main street and shops with passing

breakfast was delicious and lots to choose from

lack of outdoor space for big kids to play.

the spa experience was very average and staff could benefit from training

the kids pool looked great for families and even had a little kids pool bar which was a nice touch

you get only 1 free pass to the gym per stay (we were there 3 nights)

infinity pool could have been heated and the steps in the pool are very hard to see, maybe to mark the edge

the breakfast was very good and a great choice every morning and always fresh.

bar staff are very friendly, the waiters and waitresses are always smiling and very helpful the pool stafff and

rooms are a great size and gym was above what you would expect a hotel gym to be equipped with

was awful paid cash for laundry service and safe rental but card charged

they should not charge 5 euros for using the gym

staff were fantastic good area near to everything gardens lovely with a full gym in the gardens

when you ordered drink at bar you had to sign for it you got a receipt and payed at reception

kids club great staff fab rooms comfy beds nice food great pool lots of sunbeds

good wifi in the room

lovely pool with entertainment provided now and again

the animadora and people who worked in spa/gym made us feel comfortable and were all nice

wifi was weak or unstable, only

the wifi was also nearly impossible to figure out and limited my ability to work

laundry service is tooooo expensive

woke up by trolleys every morning at 7am as our room was next to laundry

no laundry facilities that i could find

great staff, comfortable with kids, great choice of food

the lack of wifi and sometimes the signal for using data was weak.