was nicer than at the gran arrecife hotel and the wifi was much better, with a stable connection for work, which

like view from hotel very close to the beach, sea, hotel was clean, breakfast very good,staff very friendly

breakfast and dinner could be better

excellent location, breakfast, staff

lovely hotel straight onto beach only thing there was no pool or spa so disappointed

loved the pool bar and the pool

could also do with something more child friendly, like kids meals and a play area, maybe in the roof terrace

small but very nice gym

the only thing was that the pool was a little small.

breakfast (*****), location just across the sea, close to restaurant and 24/7 shops, close to bike

wifi signal.

from the reception,the pool bar and the buffet

all breakfast was beautiful

the pool was great wasn t busy at all

fantastic view on the ocean and arrecife good choice of various things for breakfast great pool bar very close

charming hotel excellent accommodating staff breakfast and dinner

nice pool area and sea view from upstairs

of the time understaffed: one waiter responsible for reception, bar and breakfast/dining room

waitress who in fact was the only member of staff in the entire hotel, manning the restaurant, bar and reception

fresh fruit salad at breakfast would have been welcome

laundry facilities at a very reasonable price

places to relax on sofas and quiet spots in the shade - and a great place to enjoy the buffet breakfast

has clean and classic room and building settings, convenient location, excellent breakfast, and nice staff and

friendly and helpful breakfast good and nice roof terrace to eat on room clean and comfortable bar food and

hotel was great, friendly staff, exceptionally clean, lovely breakfast and amazing sea views

the wifi worked really well and it even had laundry facilities

well equipped kitchen

only suggestion might be to have a chopping board in the kitchen

it was well equiped (full equiped kitchen, washing maschine and coffee maker) and very nicely furnished

the wifi is good quality and the air conditioning worked fine

the laundry service wasn't very good

g getting the the laundry done took 3 days)

them especially on one day on particular some clothes were mistakenly taken with the linen laundry and staff as

,we were in block 3 across the road asthenia resort is in 2 parts there is a buffet restaurant ,pools and pool

the buffet offers high-quality food and the breakfast is superb

the property was lovely - good entertainment, great choice of pools, sun loungers and gym was

breakfast and lunch were better than dinner food wise

teguise is windy, but the breeze helped staying at the pool side all day bearable

hotel is big and spacious, breakfast with many options

the breakfast was great

the facilities were great (the heated pool was an added bonus especially as we had kids with

breakfast exceptional

very good breakfast

shops, burger bar, restaurant, sports bar,, swimming pools, table tennis, ice hockey, pool, everything you

the gift basket of fruit the spa pool daily room service lovely helpful staff fantastic

stay and did not disappoint spacious well appointed apartment

it was great to have the use of the spa with the weather wasn't

not in a great location at the side of a dual carriageway with no on site parking and a good 10-15 walk from

excellent breakfast

no brainer and a late check out

laundry, massage, bike rental on site

-when using the laundry services one of the machines was broken for a significant period of days, which obviously

room was a good size,clean and all the facilities including wifi worked

snack bar and restaurant had great choice of fresh food, prawn, steak, turkey, the leg of lamb was cooked

day & night activities for adults & kids were great fun

hotel staff insisted on us using the laundry service, which is not practical not enough staff on in the buffet

for an iron and was surprised to hear that you don t provide them (only the chargeable laundry service is

- probably the best across all the hotel - the facilities within the hotel were great - free wifi available -

the wifi was slow and the connection would drop regularly.

the pools were beautiful, plenty of space and loungers, great bar on standby and food was wonderful

moment was when we asked for two extra towels and the staff pulled them straight out of the dirty laundry pile

was free wifi available however the connection/speed was poor throughout our stay

nice little gym area available

not a dislike, but possibly put another toaster machine in breakfast room

if i was to offer one piece of advice, it'd be to have the kids disco start at 7 and finish 830

the laundry was useful and my youngest loved the

market just outside for shoppiing needs, self service laundry, close to the

loved the spa, free laundry facilities, heavenly massage and midday check out

there's also a laundry room where you can go and wash,dry and iron your stuff for free

and comfortable resort with rooms with sea views, a good gym and facilities to do your own laundry

service at pool bar very slow even for just a cup of coffee.

free parking

of bedroom furniture my mobility scooter could not use the lifts to the ground floor ,gym, restaurants ,outside

possibility to park in front of the hotel, thanks to a spacious parking lot nearby

welcome was brilliant so very helpful at reception, and staff all around the hotel poolside bar and restaurant

no parking at the hotel but large car park adjacent if you can find a space.

the pillows were not comfortable no bananas on my last day for breakfast

rooms were clean and tidy bright and all facing the pool/sea

there was not a lot of options, wouldn’t ever bring kids here as there was no food for them too eat

there was no room service - a basic for 5 star

dress when we returned to our room (weren't sure if another guest had access) and we figured laundry maybe just

nice entertainment from nelly with yoga/pilates/sup yoga and mini golf by the pool

the night bar to be a bit boring but they had not got the sports bar downstairs open when we stayed will be

when we came to leave we were told the late check out was not available which was disappointing and then told

am a gym rat so personally i would have loved a bigger gym

room as requested but had to run around to source milk, cups and spoons which we got at the pool bar no problem

room was not what we expected, we thought we were having a small kitchen with some seating area so it was just

superior room very spacious and with kitchenette

only complaint would be the white grill going around the main pool and the kids pool could do with a deep clean

exactly as expected, good variety and usual bits to keep kids satisfied

no laundry facilities on the complex at all

the position is great and we met all the old local bar and restaurant staff at various places nearby whom we

the room was large and well equipped and the pool area was lovely with plenty of space definitely a good place

well stocked kitchen

adults only

laundry/drying rack on the balcony was a bit dirty also tv remote control otherwise everything else

having a self service laundry on site was also brilliant

balcony with laundry dryer, we just brought our laundry pins

spa treatments were v

even a bar with music would have been good not just the pool bar

the gym has very little equipment and feels a bit public since it's fully opened to a hall in one of

of decent food for breakfast, snacks, lunch and dinner

the pool area always has enough loungers

the gym is far too small for so many hundreds of guests and they have no free weights and only one

kids areas could do with improvement

the hotel laundry service was more expensive and only available at specific times, which was inconvenient

the hotel, the in-room coffee-making facilities, and the balcony with a clothesline for drying laundry

last room in the house beside busy laundry and side of the road with a mound of earth for

pool area was great plenty of sunbeds life guards really good and floaties allowed for kids

despite being close to the main area of puerto del carmen and all amenities were superb from the pool to the

there are no amenities that you would expect in a normal 4 star hotel, like cups, coffee machine, laundry bags

there was kids entertainment at 8 till 10, but this is really not suitable for anyone who doesn't have

there was kids entertainment at 8 till 10, but this is really not suitable for anyone who doesn't have

nice pool view, good buffet, parking and lounge.

lots of options for kids to play as well 2 bars for adults to have a few drinks and enjoy themselves

a very efficient laundry service

very quiet, closure of only bar and restaraunt for one whole day for private party without offering alternate

kids club very good, lovely staff, my youngest went by choice nearly every day of our holiday

they have a big supermarket on the resort for connivance, a massage parlour, gym, bike shop, hair dressers, 2

it s beautiful. we ll equipped and so much fun for the kids

location ,kids club ,staff,food

more choice of food for kids

i wish the pool had been a little warmer

the mini club for kids was great our daughter (5) loved it

on street parking close by

i used the laundry service which had my clothes picked up in the morning and returned the evening of the next

wifi wasn't great

lovely beachfront smimming pool area

we got a great deal on our stay as all inclusive and found breakfast lunch dinner and drinks allowed on a/l

is beautiful food very good staff lovely walking distance of shops bar restaurants

the laundry machine broke down when we were there and they struggled to get a repair company in, but it

small issue wifi coverage poor non existant in the apts ok in pool and bar

must have to do with the wifi

old furniture and we saw a cockroach in the kitchen

pool area bar and accommodation excellent

complementary laundry service

sunglasses and swim bag - all the facilities in your room that you need, a beautiful bottomless breakfast

early check in/ late check out and all other requests w/o any problem

all the little touches made it an outstanding stay, free soft drinks in the fridge around the pool, sun lotion

room as everything was there, hot tub, hammocks, sun loungers, sea views, a step away from the pool or a 1 minute

great hotel and amazing breakfast

parking was also convenient and the facilities were comprehensive, leaving us very satisfied

a fabulous 4-course breakfast every morning was just a delightful start to our day

although it is a busy town, parking was surprisingly easy as well and it s central location on the island

the service was the best and the room (suite with the pool) as well

size of rooms with balcony staff excellent pool bar lovely

welcome we received to check in to the helpfulness of staff in arranging gluten free & dairy free breakfast for

loved that i could walk out back patio door to the pool, bar and restaurant

more kitchen utensils in room.

the spa was a lovely touch recommend the rose quartz

automatic lights in the toilets that turn off very quickly!! lack on on site gym

breakfast was fantastic

staff were absolutely lovely, especially with the kids (3 & 8) and the whole place is absolutely spotless

the infinity pool overlooking the sea is absolutely breathtaking, and we spent hours just relaxing and soaking

travelled with our 2 kids for new year hence we had 2 rooms, the hotel had a new year eve's party which we were

kids pool could be heated bathroom has bad smell

antoinella entertained us & the kids in the bar in the evenings and was excellent with yoga &

pool area location to everything and public bus on the corner the complex is

they have a paddling pool where kids from age 1 to 4 could play, and a large pool beside too

wifi a bit sketchy and some good was a bit luke warm, but very minor things

i used the gym 4 of my 8 day stay

wifi but stable, about 10/10 mbps

if you say you have a spa with sauna, steambath and jacuzzi at a 5 star boutique hotel, you have to mention

breakfast was fantastic room amazing pool also amazing

the breakfast was fab, great choice from fresh fruit to however you like your eggs

didn't like that the laundry area was next to the pool table and table tennis table, often lots of bags of

laundry facilities for guests use could have been better

it was very clean, had a lot to choose from at breakfast, great location and nice staff.

close to the airport and the water park.

gym rundown and most equipment broken

the gym area is air conditioned and has lots of up to date equipment if you want to work out while you

the bar is also really expensive

the pool was great not overcrowded and easy to get a sun lounger at anytime of the day

the time it was still honouring past bookings so a lot of lillos in the pool,

the bar restaurant ran by ron and senen is lovely and so friendly

wifi only allowed 3 devices and i had my work laptop so i had to use my own hotspot which was

set up for cooking a dinner, as no counter space or plugs in kitchen section

the studio was spacious, with a big shower room, comfy beds, aircon, and a small kitchen, not suitable if you

was excellent and value for money and the two staff running the kitchen bar were very accommodating the cleaning

kids loved the mini club, the staff were great i liked the variety of 4 swimming pools - even

easy parking available in front of hotel

of the staff were rude, especially at the main pool bar, could have had more activities for the kids, kids only

the spa is incredible the food was great very quiet and relaxed the staff were very helpful

pretty much everything about the hotel itself. clean, comfortable and good breakfast.

the marine also has a laundry (€4) which made the flight even more easy

the staff were friendly, the beds were comfy. parking was available. is overall nice.

provided nightly was excellent with some of the acts being the best we ve seen on any of our spanish holidays

excellent range of breakfast. good quality restaurants around the marina. very friendly

the suite was beautifully decorated and laid out with extra amenities in the mini bar although we did pay for

location & views, short cliff side walk to the marina which had lots of restaurants & bars to choose from

parking right in front of your object

beautiful courtyard and great access to the pool

very nice and large swimming pool with many possibilities of surrounding seating

the garden with plants and pool with view on the mountains are amazing

excellently equipped kitchen

parking area

wifi didn t work too well breakfast isn t exactly fresh out of the oven

poor wifi connection.

out of town so a bit dead and bar area equally quiet - looks like they rely on bus tours coming in for meals

very nice, spacious & clean rooms, great terrace, check-in went smooth, free parking on-site

kitchen equipped

good wifi

full kitchen with spices, dishes and full fridge and stove allowed for light cooking

was clean, the kitchen had the essentials

off road parking

not too busy plenty of space by the cool pool near the papagayo

things to improve- key card in room didnt work to cut off electrics, single use plastic at bar could be replaced

breakfast which was included was great

pool was freezing cold, dangerous pool area and nothing what so every for kids

we had breakfast, which is a varous breakfastbuffet

really liked how well run the poolside buffet snack bar was if you just wanted a light bite rather than the

the green bar lacks a bit of atmosphere so quickly moved on and found an area that suited us better

pool could have been heated a little more!

gym also had old machines, needs a huge upgrade

not worth the extra money as the snack bar only provides light snacks and wine which was not particularly nice

facilities for kids

the food for breakfast and dinner is very solid, tasteful and we were satisfied with the variety

son (5) said there wasn't much to so at the kids club and they didn't get to go outside

was perfect, really nice big rooms, great location near beaches and city center, tasty breakfast and dinner

c) gym potentially very good if you activated/ maintained some of the equipment

the staff are so friendly and excellent with kids

the pool was amazing heated and it was an infinity pool

there's a lovely small playground and kids pool next to each other and next to the main pool which is super

cleanliness, security tag system, location, swimming pool, gym.

excellent facilities * great range of items in the shop on site * beautiful architecture * serene spa (great

about 600 m from the beach so if you are with kids it s quite far for them to walk

breakfast was great, pool area very nuice, evening entertainment was very good

gym equipment could be updated and we were supposed to get cleaning 6 days out of 8 but it was only

music until late at night staff assume everyone is french rooms are not an apartment wifi is very very

breakfast was excellent, rooms were clean, bathrooms very good and the free wifi fast enough.

very bad wifi connection. no laundry service. spa closed at 6pm.

there were no laundry facilities and also no kettle in the room.

promenade and marinathe staff are friendly and courteous the tall gentleman behind the lobby bar was a great

staff very friendly and the animation team were great with our 2 grandkids (7 &

gym was quite good for this sort of hotel

staff/cleaning/breakfast/laundry facility

we were half board, we had an apartment room with kitchen facilities

also first pool was heated

swimming pool was great

we really enjoyed our stay and thank you to all the staff reception, restaurant, bar and pica who really was

laundry service instructions is incorrect - they need changing / updating

rooms had everything we needed, room service too if we wanted

facilities with both an indoor and (several) outdoor pools and a well equipped gym

wifi didn't work very well and drinks at the bar weren't quite good

was perfect, hotel was so clean and the staff were very attentive , good food at buffet and breakfast, great

the gym was popular with our group and 2 members of our group enjoyed massages

gym needs cooling and a rowing machine

was further from centre than we expected. food at pool bar was very basic.

pool area immaculate and great comfortable sun loungers

pool side bar is a real treat

kids club great- my daughter asked to go

pool areas were spotless and loved what i believe is a salt water pool

really enjoyed the terrace - the hotel was perfect for our toddler, particularly with the in-room kitchenette,

the kids club was the highlight as our 3

gym

decent wifi

the food was good and evening/kids disco was

hotel and staff beautiful kept pool area and grounds food very good great variety both breakfast and dinner

gym

pool area and bar, ideal location close to beach and town

very good breakfast, helpful reception, premier suits have private pool with bar

breakfast was good with huge selection of food, fresh juices and not bad coffee.

during 1 breakfast the woman tried to tell me i wasn't allowed into the adults section and questioned me

thalasso spa lovely and nice pool

wifi strong enough to hold a couple of ms teams calls, only a little jittery

also, be careful what you give into the laundry

amazing place kids loved it . food was excellent entertainment excellent highly recommend

it s location, the staff, the bar and how clean it is

i loved the buffets and i also enjoyed the gym

extensive breakfast, cosy apartments and the wellness was great

loved the kids pool area, perfect for our grandson who we'd

the area was exclusive, and the onsite bar was a real treat

in the restaurant also staff very friendly/funny/helpful especially at the star prestige pool

great chill out music in the pool bar for a late afternoon drink watching the sun go down

we only had b&b, but the buffet breakfast was

with dirty towels (spots and all), not changing linens, not replenishing basic amenities, dirty laundry bags

we were given plenty of hotel toiletries, laundry bags and fresh bottled water every day

the staff who facilitate the kids clubs are wonderful and the evening entertainment was great

gym, tennis courts and mini golf are fun activities also

similarly, the gym and sauna are closed far too early to be convenient for guests that spend the day outside