the laundry machine broke down when we were there and they struggled to get a repair company in, but it

didn't realise one pool was heated and the other not until second last day!

area excellent both for adults and kids , nice calm atmosphere , no sunbed wars which is a bonus , rooms had

quality of wifi

must have to do with the wifi

complementary laundry service

holiday with being picked up by lani' private transport, lovely driver, to the welcoming staff & sparkly offered

breakfast with great service and able to supply my diatary needs

everyday your suite feels brand new with little treats / extras and almost a free mini bar (spirits not included

real people interacting with real people, the pool area and the views are spectacular, and breakfast overlooking

the hallways outside the bedroom were quite noisy in the morning with kids running up and down.

no kids club or entertainment

excellent location..lovely pool aera .nice and quiet and very relaxing..great breakfast

it was also that far to reception to collect a key for the gym that it was not worth the time

wifi was very intermittent

automatic lights in the toilets that turn off very quickly!! lack on on site gym

spa shouldn't have been closed sundays - people are on holiday and expect to be able to use service

the speciality restaurant next to the bar was very disappointing

wifi is very patchy all over the hotel

really enjoyed using the large gym that is situated opposite in the community sports centre

second year staying here with two kids 3 and under

the last day we looked for a late check out

late check out to 2pm worked out well for

i loved the pool area and the quieter area with the comfy beds

food is excelent! staff friendly clean silent location good with kids

i used the laundry service which had my clothes picked up in the morning and returned the evening of the next

the pool and outside areas were fabulous

at the pool every day, and the hotel exceeded itself with the food on hogmany and also the free bar for

wifi wasn't great

this is one of the quieter hotels with not a lot of kids or teens around

last room in the house beside busy laundry and side of the road with a mound of earth for

the hotel, the in-room coffee-making facilities, and the balcony with a clothesline for drying laundry

the hotel laundry service was more expensive and only available at specific times, which was inconvenient

having to pay 6 euros a day for wifi

the pool area and gardens were well kept and pretty and the restaurant was nice with tasty

child friendly activities for adults kids club staff v good peaceful clean

spacious & comfortable pool immaculate spa was amazing and the nicest staff to come across big

facilities, restaurant, pool area, location all excellent

paid for the extra wifi the kids felt it was poor quality,i think were the room was not close enough to the

one day we did go to the pool bar for lunch we didn't enjoy the food

room service food options

spa which i believe is solely owned but based in the hotel could maybe do with a relaxation area

parking near hotel with luggage is not easy.

rooms were spacious and exceptionally well presented, an excellent pool and bar area with a high end evening

i had a spa treatment and it was very good

laundry facilities for guests use could have been better

didn't like that the laundry area was next to the pool table and table tennis table, often lots of bags of

towels by the pool on site supermarket early check in

downhill walk to the harbour and only 3-4 euros in a taxi back lovely shop and spa and a small gym on site and

menu at the pool bar wasn t great needs to improve

friendly and helpful, the food was amazing and the cocktails are 24hrs and really nice the snack bar serves some

once wifi code was entered, it stayed all the time we were on site

the hotel and staff were great, it looks really good and has a lot to do for kids and couples.

very nice facility, close to the beach, clean and friendly staff. animation for the kids

coffe.worst ever( only good from a bar when u order)

the bar is also really expensive

the gym area is air conditioned and has lots of up to date equipment if you want to work out while you

the time it was still honouring past bookings so a lot of lillos in the pool,

the pool was great not overcrowded and easy to get a sun lounger at anytime of the day

apartment and property area, pool view rooms wee fabulous for gorgeous sunsets , cocktails were amazing

the only criticism that i would have, is regarding the sockets in kitchen area

parking very hit and miss. small apartments and way overpriced.

of done with a long mirror in room and wifi , pool was freezing cold , so couldn t have a dip

pool wasn t heated but it wasn t too much of a problem

quite and comfortable room, wifi is good, free parking, breakfast is nice, nice pool with stunning palm tree

would have been nice to have a kettle in the room to pay for wifi to cover all of the hotel was a bit much it

we booked bed and breakfast but we arrived early so we were given use of the all inclusive facilities til our

food and rooms are great value for money ... breakfast was amazing

room and bed was very comfortable, bathroom and shower excellent and spacious, choice of food for breakfast was

moment was when we asked for two extra towels and the staff pulled them straight out of the dirty laundry pile

lots of pool choice and lots of choices of food at breakfast

finally, a spa appointment was booked and confirmed for my wife only to be told at the appointment that they

very clean modern rooms great facilities fantastic food great for the kids and a great location

spacious, quiet room, with good wifi connection and with a lovely balcony

there's also a laundry room where you can go and wash,dry and iron your stuff for free

the promenade, very close to the beach - parking - spaces available on the streets/hotel area - laundry - they

market just outside for shoppiing needs, self service laundry, close to the

the laundry was useful and my youngest loved the

loved the spa, free laundry facilities, heavenly massage and midday check out

for an iron and was surprised to hear that you don t provide them (only the chargeable laundry service is

hotel staff insisted on us using the laundry service, which is not practical not enough staff on in the buffet

lunch and room service food wasn't great.

there s a great hotel, spa, padel, mini golf and gym all

you want busier or shopping, lots of sunloungers and 4poster sun beds around the pools with mini golf and tennis

-when using the laundry services one of the machines was broken for a significant period of days, which obviously

laundry, massage, bike rental on site

available all day for all inclusive customers including breakfast, lunch, snacks, dinner, pool bar and

nothing. i’d came back with my kids.

matagorda shopping centre 3 minutes walk from the hotel, with nice restaurants and bars if you fancy a change

sadly we had to leave same day as arrival as we had an emergency call to go home so cant say what breakfast was

was just perfect , clean lovely pool friendly staffwe arrived early and they stowed our luggage till our room

easy parking

location and easy accessibility and parking

wifi connection is bad

of swimming pools, very clean and recently upgraded

ticked all the boxes lovely reception team and great breakfast

the gym was properly equipped and not simply a box-tick like many hotel gyms

staff fantastic with the kids!

(at the far end of the complex) the wifi connection was very variable, to impossible

the marine also has a laundry (€4) which made the flight even more easy

adults only and very relaxing

gave us access to an extra pool, with swim up bar and a restaurant next to the sea, as well as a spa visit

gym is nice

-we ordered room service that never arrived and all we got the next day from the reception was

the different swimming pools and the spa facilities plus the gym were great

breakfast was great and plentiful

internet in the rooms could have been better. coffee available outside of breakfast hours.

the cacti and palm garden are a delight the pool is lovely

the garden and pool are is lovely and very relaxing

breakfast and dinner good

lovely pool area, very well equipped kitchen for cooking

our host was kind enough to loan us some yoga mats so we were able to do a poolside yoga session each morning

love the mini kitchen as this is great for a quick breakfast or lunch at home

parking right in front of your object

we loved the pool and surroundings and were able to relax really quickly

or coffee facilities in the room, some noise late at night from corridors as doors shut loudly room service

the room faced over the courtyard and was very quiet. the breakfast was a lovely buffet.

type hotel but very clean with bar & small outside terrace

variety of breakfast

like view from hotel very close to the beach, sea, hotel was clean, breakfast very good,staff very friendly

minutes from the airport, staff are helpful and friendly, good choice of food, wifi, hotel right across from

lovely rooftop pool and sunbathing area

wifi connection was a little bit unsteady at times

localization,clean and nice hotel with gym and pool on the roof.

location, friendly staff, value for money, breakfast, rooms with sea view, relaxed atmospheres

breakfast was a bit of a let down, proper coffee served at the table would really improve things

the pool bar closed early.

close to clean beach, lots of bars and restaurants

breakfast just average - had a lot better in terms of variety - gym was large but lacked soul, reception good

swimming pool / gym interiors; food

laundry facilities at a very reasonable price

breakfast,very fresh and tasty options,great service

the bar was not open as expected. only beer and soft drinks from a vending machine.

arrival, rooms need updating very tired looking, bath needs replacing, bad repairs filler made, pet friendly

no bar available.

the wifi worked really well and it even had laundry facilities

weird smell in kitchen they couldnt smell

the bed was comfortable, apartments was clean, wifi was very

it was well equiped (full equiped kitchen, washing maschine and coffee maker) and very nicely furnished

kitchen ware and cutlery a little sparse

wifi wasn t working

parking area

parking is available on the street with plenty of space

very nice, spacious & clean rooms, great terrace, check-in went smooth, free parking on-site

was exceptional at arranging reliable taxis, letting me have late check out and baggage storage

was clean, the kitchen had the essentials

kitchen equipped

parking was on site

the kitchen is well stocked with utensils and pans

off road parking

the quietness and the private garden space with the spa bath

breakfast was first class, the staff were really helpful in the restaurant

breakfast was not what i expected in a premium 4 star hotel, 'fresh' fruits were not fresh at all -

we loved the pool area and it was a novelty to have a self-service bar for the all inclusive guests

staff friendly,breakfast lovely,bungalow very nice.

resort; staff were very friendly; food was tasty and plentiful; activities were more aimed to kids but the yoga

choices, extremely clean, the seafood dishes were fresh and very tasty, domestic, waiting staff, bar staff and

we had young kids and they enjoyed the unlimited supply of soft drinks/ice cream and the entertainment

gap between 6 and 7 pm for eating - nowhere to eat for kids

some of the bar staff were rude.

r a fee) was also very useful

which was wonderful and the adult only restaurant which was a lovely experience while the kids enjoyed pizza

pools not heated as described on booking. gym in 5 star hotel should include more facilities

asked for a late check out a day before our departure

the first person who greets you at the door to the check-in desk to the restaurant and bars and room service

them especially on one day on particular some clothes were mistakenly taken with the linen laundry and staff as

the laundry service wasn't very good

g getting the the laundry done took 3 days)

super easy parking for free right outside

they needed more than the two disabled parking spaces

all inclusive package with excellent breakfast/lunch

excellent gym and sport facilities and every hour there is classes to get fit

great facilities for training (50m ool, decent gym, local bike shop)

the beds where very comfortable + the pool was absolutely amazing as it was acclimatised

level - we were very happy with the choice of food for breakfast & dinner

major but having to carry your hotel card to the bar each time was a little annoying particularlywhen you forget

for active holiday, amazing facilities; well equipped gym, 25m indoor heated pool, spa, tennis

a lovely pool area and great breakfast

having to pay 7 for 2 x swim caps for the indoor pool use.

the breakfast could have a larger selection of vegan dishes

we stayed at kids pools as had 4 year old twins

not enough staff serving drinks at the bar this could lead to long ques

the pool is huge, the heated part does not have a sea view

also no turn down service they did not supply water and soft drinks as paid for and there is no room service as

the outside pool is big and heated

the wifi was very poor, and the tv was not able to play even netflix

all good bar area nice drinks reasonably priced

value for money, clean and spacious room, loved the separate pool for kids.

the 2 swimming pools were both lovely, there were activities around the main pool which was fun if you wanted

the gym. the fact that i was the only english speaking resident staying there.

very bad wifi connection. no laundry service. spa closed at 6pm.

there were no laundry facilities and also no kettle in the room.

small gym full at 8am

gym was quite good for this sort of hotel

wifi was very bad, food not exceptional but was ok, tiled floors everywhere and are extremely

staff/cleaning/breakfast/laundry facility

food at pool bar was great as was the service

some basic items were missing from the kitchen such as a bottle opener

great pool and slide and gym

very attentive staff. free wifi.

laundry service instructions is incorrect - they need changing / updating

the wellness centre including large indoor pool and small gym are free to superior room guests

properly, the shortage of poole towels and the hassle was unbelievable, although we were given a parking plate

the rooms were cleaned each day whilst we had our breakfast which consisted of a wide range of options

never been easier to feed the kids what they like

for adults, good food, variety of dishes, peace and quiet, it s easy to park a car nearby, fine

adults only

the whole spa area as well

pool area immaculate and great comfortable sun loungers

wifi was terrible evening entertainment very poor

breakfast choice was excellent

sunbeds crowded at pool areas

the pool area is fantastic with options for both kids and adults, towels included and can be changed all you

room service was pretty bad

a big hotel as this one, shoud have a larger parking area; very often we had to go around around the area to

parking was also convenient and the facilities were comprehensive, leaving us very satisfied

finally as we are deco lovers our suite with a private pool was amazingly decorated and functional too

the breakfast is an experience and we fully recommend it

outstanding freshly prepared and beautifully presented breakfast around a large table enabling us to share

the service was the best and the room (suite with the pool) as well

everything was perfect from the location to the staff, the room, the breakfast. all exceptional!

wifi extremely poor/didn t work in our superior room

hotel and staff beautiful kept pool area and grounds food very good great variety both breakfast and dinner

very good breakfast. the facilitiesc are great ( pool, mini golf.

like anything - if i had to say something maybe a little more selection to drink at the coco loco bar but that

heated 29c outdoor pool

we did all inclusive and there was plenty of choice for breakfast lunch and dinner, plus sandwiches and small

entertainment was on every night which was great but rooms that were close to the bar and stage area could hear

beautiful view from the room balcony. good room service

free wifi only available in the bar area was very slow

dress when we returned to our room (weren't sure if another guest had access) and we figured laundry maybe just

lack of of speed when requesting room service.

wifi was everywhere but not the strongest in room cocktails at pool bar not great compared to

food was lovely and spa and pool where gorgeous will defo be back and recommend to everyone

there is also very well equipped gym and spa with water circuit

pool was very very cold this was in june too, would definitely benefit from a heated pool to take

can't see the point in a kitchen when nothing to use with it like pans cutlery or crockery

only complaint would be the white grill going around the main pool and the kids pool could do with a deep clean

gym was good

could of done with more evening kids entertainment but they may be because it was october

no laundry facilities on the complex at all

staff team, cleanliness, adults only, quiet, pool, the view and wall to wall sunshine

lovely and quiet, adults only complex, very clean

i was self catering but breakfast looked quite busy yet the pool area overlooking the sea was never

instructions for wifi, had to ask

balcony with laundry dryer, we just brought our laundry pins

having a self service laundry on site was also brilliant

laundry/drying rack on the balcony was a bit dirty also tv remote control otherwise everything else

the limited kitchen facilities were adequate

there was a kids club monday through saturday 3 hours in the morning in and 2 in the afternoon

spa was nice

the pool s bar close very early

we frequently had to move when around the swimming pool and at breakfast if we wanted to eat and enjoy an al

smell around the adults pool and adults area

the adults only eating and relaxing/ swimming areas were so chilled and calm

also, be careful what you give into the laundry

hotel was beautiful, clean, modern, really spacious rooms! friendly staff, breakfast was great!

great friendly staff, clean airy rooms, amazing breakfast choice

we didn't use the gym but it was very well equipped

the gym was small but clean and open everyday

there are no amenities that you would expect in a normal 4 star hotel, like cups, coffee machine, laundry bags

breakfast, and an ideal location for our golf trip as we were playing at costa teguise golf club, just a short

kids club also closed

would like to see the gym opened earlier than 11am same for spa

pools were immaculate and serene

a very efficient laundry service

met lots of friends enjoyed the 8 lane pool went in every day

both my children loved the kids club and found it really accessible to restaurants and walks on the promenade

kids play areas and how clean it is

relaxed atmosphere, kids playing in all of the pools - family oriented

loved the kids pool area, perfect for our grandson who we'd

the area was exclusive, and the onsite bar was a real treat

in the restaurant also staff very friendly/funny/helpful especially at the star prestige pool

great chill out music in the pool bar for a late afternoon drink watching the sun go down

we only had b&b, but the buffet breakfast was

with dirty towels (spots and all), not changing linens, not replenishing basic amenities, dirty laundry bags

we were given plenty of hotel toiletries, laundry bags and fresh bottled water every day

the staff who facilitate the kids clubs are wonderful and the evening entertainment was great

gym, tennis courts and mini golf are fun activities also

similarly, the gym and sauna are closed far too early to be convenient for guests that spend the day outside

needs a washer on site or daily laundry services

they had laundry service or on-site facility

if you have a late check out changing and showering in the laundry cupboard isn't ideal.

great pool on the roof, very good wifi

only down side was the daytime menu / bar food was limited and there was a lot of outside noise late at night

the place has plenty of spaces to chill out and just watch the ocean and the indoor pool is pretty cool

location lovely hosts clean spacious indoor pool

beautiful location...stunning view...accomodation was luxurious with stunning indoor pool

common areas, designed in a moroccan riad style, among a covered common courtyard with swimming pool

tv in the room was not functioning properly. wifi was very sporadic.

very little if i was being picky i would have liked a self service laundry on site

one small thing refurbish the premium bar area , it has no ambience and the lighting is very harsh (sorry its

wifi was patchy

my only grip was that the swim up pool was closed although there was lots of people there.

the only let down was the food, ok breakfast, lunchtime food excellent, evening not much

the pool is warm and there is a small gym should you feel the need

there is also a sauna and a gym facing the sea

code in piano bar men coming in with speedo trunks and no top on and women coming in with a bikini not really

like everything especially breakfast and dinner food it was delicious and good choice for

i enjoyed the spa facilities also

a great choice of food and portions at the pool bar were more than enough

gym could do with more regular checks for water & tissues & to ensure all equipment working

very good wifi, i worked remotely for 1 week with no issues

nothing really. it should be pointed out more clearly that gym can be used out of opening hours.

only thing i have to complain that in my room the wifi was so slow i couldn't open a single page on the laptop

the wifi was hard to connect to pillows uncomfortable

hotel is adults only and so tranquil

second thing was the lunch in the bar left a lot to be desired

we opted for breakfast and dinner and with complementary poolside snacks and a drink, lunch is not necessary

adults only

not realise that the room with spa bath on balcony was actually above the main street and shops with passing

breakfast was delicious and lots to choose from

lack of outdoor space for big kids to play.

the spa experience was very average and staff could benefit from training

the kids pool looked great for families and even had a little kids pool bar which was a nice touch

you get only 1 free pass to the gym per stay (we were there 3 nights)

infinity pool could have been heated and the steps in the pool are very hard to see, maybe to mark the edge

the breakfast was very good and a great choice every morning and always fresh.

bar staff are very friendly, the waiters and waitresses are always smiling and very helpful the pool stafff and

rooms are a great size and gym was above what you would expect a hotel gym to be equipped with

no laundry facilities that i could find

laundry service is tooooo expensive

woke up by trolleys every morning at 7am as our room was next to laundry

of variety for breakfast, lunch and dinner

age of people about 60-80 years in general but also we sow some cools with kids

was awful paid cash for laundry service and safe rental but card charged

, pool areas were clean , sun beds plentiful and a no reserving sun bed rule which was enforced , breakfast time

could use a few more loungers around the pool, they tended to get scooped up early.

staff were fantastic good area near to everything gardens lovely with a full gym in the gardens

they should not charge 5 euros for using the gym

wifi was weak or unstable, only

nice pool and bar area

adults only, lovely room, great massage, lovely welcome

facilities: bar, pool, room, gardens etc all beautiful

the spa and gym area is fantastic, we used it everyday