we spent 1-2 hours at the pool and another parent called the desk to inform them we needed towels

there were many flying insects in the kitchen which made it appear unsanitary.

parking

was clean, didn t have to pay for parking, people was nice and if u need something they try to make sure they

i just hate that due to covid there isn't the full breakfast buffet experience.

rates, the staff, the cleanliness, breakfast, and the deposit

breakfast and manager

keep breakfast area tidy

not enough parking near the building 2

everything very cozy and the morning breakfast is one of the best.i have had staying at a hotel

the smell of the elevator fact it s only one elevator laundry room sucks only two and two

continued to loudly burp over and over and over as we sat in the lobby waiting for laundry to get done

didn t like the breakfast, i prefer real bacon over sausage links , n better quality scramble

breakfast wasn't amazing but can't complain ud83dude0c and there was only one way to get to it ,

kitchen had no paper towels. there was a hole in the bathroom wall

thing i would have liked to have had was a plastic bag for my laundry after showering to put in my suitcase

the bar staff

free wifi, hotel shuttle service, fitness areas, and much more)

and room service was left outside a room in the hall all day on the 7th floor

the shuttle drivers were great on time

it was nice to have a handy laundryroom

laundry helped so much to pack up and fly home

was perfume on the sheets probably from your laundry detergent i've never stayed in a motel that had perfume on

our room was on the first floor near the side doors, a sitting area, the laundry room, ice machine and elevators

i also liked the laundry facilities

a nice big pool and was close to some restaurants and gas stations

they could offer breakfast.

breakfast was very poor besides yogurt, there was basically nothing to eat

the pool and the setting.

there were maybe 6 cars in the parking lot, the motel is at least 5 stories tall, and yet my second night there

and every door had piles of dirty laundry outside of it for the entire day

no room service

to enter the gym you have to walk through the pool

loved the free airport shuttle

no free wifi. and paying to park. but it's their standards so i guess you have no choice lol.

so i cant do laundry

no hassle, helpful staff, laundry facilities and reasonably priced vending machines

not very clean. shower didn't work at first. no laundry. doesn't feel safe.

the health department should be there it s all roaches and there were people doing drugs in the laundry room

no laundry facilities for guests.

i went to all the exit signs only to find myself outside, the laundry room and other exits that didn t take

only thing that i didn't like was that our window was a window to a hallway next to he laundry room

it could have been a reaction to the laundry detergent they use; i don't know

parking lot congested but it was ok

the pool was a little cold.

laundry was next to my room and seemed to be running all night

breakfast was amazing

almost every single room housed multiple kids

being close to airport, would have been nice to have breakfast earlier

staff-;particularly anton (no w) was the best part of our experience ud83dude00 ud83eudd29 hot breakfast, very

on-site laundry facility was a nice add however a little pricey: $2

laundry room was out of order

parking sucked, i came back at midnight there was only one spot at the back of the lot i did not

they have a bistro inside. a swimming pool and a gym.

it took nearly 10 minutes for anyone to come out from the backroom of the coffee bar to finally take my order

no laundry facilities

they don't have a laundry room to do laundry

the pool and the room

this hotel does not have room service or a 24 hour restaurant

shuttle to the airport was great

people yelling and screaming in the hallway, the fact the hours for the laundry weren't posted and my work

heavily of mold- it s supposed to be a smoke free building but it always reeks of weed, the laundry facilities

there is a onsite laundry room

they don t have wifi that you can use

we had a full kitchen

the clothes that were sent for laundry were not cleaned and we were charged

laundry room was battered, detergent dispenser ripped off of the wall and no detergent from the

when asked for more linen, we were told the laundry room was closed, and did have a key to give us more linen

i went to the front desk and asked for some and they said they thought there may be some in the laundry and

laundry machines didn t work

there s a laundry room

large clean rooms. friendly staff... laundry room on site

gave me no blankets i had to wait for them to wash laundry they said they almost out of everything they had me

i'm supposed to wash my own towels that are provided to me in my room with my clothing when i do laundry and

it had a laundry room although i didn't use it

pool wasn't available due to rain with no alternatives offered. f

the shuttle bus was on time and the driver was nice and the rooms were spacious

cleaning supplies in gym no spray, no wipes , no sanitizer, no breakfast option

wifi is not working and when i asked them to fix it they told me that they can't fix it and there

the wifi is the worst i have ever experienced

there were no laundry bags. i had to use grocery sacks for dirty laundry

pool was cold it needs a heater in it for sure

the front desk agent-josh, was assisting a guest over the phone with arrival details and shuttle information

they did not offer a shuttle to the metro link station.

also loved the free shuttle to and from the airport plus being able to leave our car at the hotel for a week

my girlfriend didn t want to leave and she really enjoyed the free laundry

a lot of storage, kitchen was well equipped, comfortable bed, amazing shower pressure, free laundry, free

free laundry was a huge blessing

laundry was free

free laundry room--major item for longer stays or long vacations

there wasn t any room for parking. was forced to park illegally.

no water pressure in the shower. rooms are loud and no ac in the gym

they also had continental breakfast for us at 4 a

friendly staff, easy location and shuttles

very spacious and clean room. excellent breakfast.

one of the kids needed emergency service because it got into her eyes

the quietness...my kids love you breakfast

not like about my room was that it was located right next to the basketball court, and there were kids playing

laundry room was two washers and two dryers, one of each didn t work

free laundry

free laundry if you have a room

need in it, it was very clean, the amenities are great like the pool, fitness center, and even a laundry room,

wifi was pretty stable and

laundry room wasn't good at all

enough handicap parking

free breakfast

the pool was out of order. the breakfast could be better. add eggs, potatoes and toast.

no indoor pool or bath tub

laundry facility needed improvement

clean room, microwave and frig, laundry for guest, good breakfast

the washer in the laundry room wasn't working

breakfast was good start for the day.

parking was a bit limited, but it was a busy weekend.

my husband and i are traveling with our two young kids on military orders

pool is the reason i initially came to holiday inn earth city

felt it was misleading with the parking and shuttle service

for being at the hotel for less than 12 hrs was nice we had everything we needed, and the bar is nice

the bar closes at 10

everything was great, except the laundry is more expensive than most places.

we tried calling laundry and the front desk multiple times with no answer

laundry sucks

was a constant smell wafting from the laundry room

the pool didn't work

nice, clean room! facilities were very nice (indoor pool, guest laundry)!

there was also easy access to vending, ice, laundry and exercise

if you had to pay a lot for it, i would expect there to be a laundry room and free breakfast, but there was

i also did not like the paid parking ($12 per day) and the lack of laundry facilities for the guests

we had to use one of two tiny microwaves in the laundry room

non-working television and wifi, a non-working swimming pool

need better breakfast

free wifi and breakfast

the hotel was clean and it provided a lot of amenities (breakfast, wifi, parking, and etc.)

is pet freindly

i called the front desk to request a nw one and the guy told me it would be a few hours because laundry had

laundry facility was down when i was there

only wanted to sleep, shower, wash some laundry

moved us into another room and it was not cleaned dirty laundry and towels and the tub was filthy

i was on the 3rd floor towards the end of the hall, there was a laundry and someone was drying clothes with

our room is beside the laundry. the machines are not loud, but the people waiting are loud.

guest use of nearby laundry facilities shook our bed

good location, comfortable and had a nice breakfast. room was spacious and had a guest laundry.

the first level seem to be a basement laundry room door was open didnt want to see that.

were late for breakfast, and the staff had almost finished clearing up

ground level window lock was broken. right next to parking lot made me feel uneasy at night

was inexpensive but clean and sufficient for my need of room for overnight sleep and quick breakfast

very good complementary breakfast

there are nice food places nearby didn't even need to get in the car to had for dinner and breakfast

the breakfast was good and the location was ok

cleanliness laundry early check in

cleanliness laundry early check in

free breakfast

free small breakfast.

breakfast didnt start until 0630 and i had to leave before then and there was no coffee set up in

there were laundry facilities on site which was very handy for us

they offered breakfast and laundry on site

from the two front desk lady's to both of the laundry lady's

finally had to go find someone in the laundry

tv channels are horrible and internet very slow and still no guest laundry

needed to do laundry and didn t have cash

everything didn t make breakfast but i still enjoyed the stay

they loved the pool

breakfast on our first day was good, plenty of options for my kids

the beautiful patio with fire pit, kids loved the pool, and the staff was great!

$150 deposit per room. laundry facility used a mobile spp

guest laundry price was high

i am happy about the laundry facility as well as pleased there was a pool that was open

guest laundry washer and dryer were awesome

breakfast didn't have very many options for kids

bed had bug in it plus the laundry on the bed was not clean the hotel towels in the room where not all the way

no change was available for the coin-operated laundry, making it useless

property was disgusting, laundry room and ice machine were disgusting

laundry room and machines very dirty

request new linen and was denied that until after midnight when i was told to meet someone at the laundry room

when i called for more towels i was told they were being clean with laundry and would brought up but never

dirty laundry was piled in the hall

laundry (sheets, towels, etc) from other guests left in the hallway overnight

our room didn't get cleaned, laundry wasn't taken out, trash wasn't taken out

then no clean towels when we went and ask front desk the response was no we have to do laundry

agent at front desk put us in a room we wanted on the bottom level so my kids could go outside from the room

we loved the outside patio and the pool courtyard!

it was clean and comfortable. free parking and internet.

pool was beautiful. wonderful location. friendly people

dingy white sheets, room service menu was dirty, no menu on the tv so surfing channels, fatty salmon

small pool and lots of kids couldn't swim i think they should have adult swim time

internet access was an extra expense. parking in this area can be a challenge on a friday night.

had issues with room service 2 of the 3 times we tried to order.

also the breakfast crew were very nice

location and attached amenities, parking was great as well.

laundry facility washers had hair/detergent build-up and only used powder, which was not available

free hot breakfast and on-site laundry.

machine & laundry were broke the first night

easy check in, late check out

our flight got switched and i called to see if we could get a early check in

emilio got a good laugh since we went to the wrong laundry room ( employee ) and he showed us the way to the

until laundry day to swap out towels, youll have to wash them yourself

by far, my most favorite thing about this hotel is the laundry room on the first floor.

wifi was not serviceable

there in a kitchenette in the room, which did come in handy

went through my personal stuff and stole a container that had quarters and small bills for my laundry

first room i was given was already occupied, apparently by staff whose dirty laundry was piled on the furniture

couldn t get clean sheets because staff said the laundry room was locked and there was no access to a key

majority of the staff didn t speak english so it was hard to find certain things (laundry,

they told us we were responsible for taking our bed sheets and towels down to the laundry and picking up more

they said they would have breakfast and i was highly disappointed

free parking and internet

did not eat breakfast there

the breakfast was not as complete as some places which provide fruit, juice, and eggs, etc

location, cleaning staff responsive to my request for soap and clean linen very good wifi

room not too clean. no laundry bag in room. bed only made with double sheets. not comfortable

the only problem i had was the separate access to the parking garage and room areas.

get a shuttle to the concert and don t deal with the crazy parking lot

all the food was outstanding. room service was prompt. and the atmosphere was excellent.

room service, were sketchy and often not working

water was not cold laundry from previous guests left in the room 1st room was not cleaned and had to get another

breakfast is a bit limited and bland. but i don't stay at a hotel for its breakfast.

the room was excellent. my kids really enjoyed breakfast and the pool.

no indoor pool. like other quality inn. no bacon or potatoes.

gym was out of order tv didnt work wifi was always down

was a little disappointed they didn't have a laundry room

laundry facility

when we stayed the whole floor was full of kids on a trip who was pretty loud ...

bad except there should be a time like 8:30-10:00 that is just adults in the hot tub because the kids were

time driving there on the highway and once in the room my view consisted of the highway and the parking lot

only convenience was a kitchen.

i selected a pet friendly hotel but there was no options to mention that i had a pet online and no information

no utinciles, cookware, dishes even though theres a full kitchen

the toilet leaked mold in the shower and cockroaches in the kitchen area

charged them a deposit for their pet on the night on the 17th but not on the 16th and whenever it is advertised

there was also a live bird in the laundry room

were in a room right next to the laundry service

save some laundry cost

laundry facilities

laundry room needs new washer and dryer breakfast needs real plates and silverware, very cheap

when we booked the hotel, we were not made aware of the $10/day parking fee

accommodating-called taxi to go to airport when shuttle driver didn t show up at 4am

the bed was comfortable. enjoyed the bar for drinks.

shuttle to airport was on time and runs frequently

they offer extended parking if you are going out if town for a couple of days and don't want to deal with

love the laundry facility

proximity to old town st charles, breakfast was wonderful

there was an evening staff when i came back from an event late named raya, who was absolutely amazing

we liked the free breakfast, 5:30 meal offered with free alcoholic and non-alcoholic drinks

easy parking

the washer and dryer were not in a laundry room, just in the hallway

the breakfast was delicious and easy to get

pool water could have been warmer, but after a bit, you got use to it.

wifi doesn t work, the breakfast is not great and the walls are extremely thin

everything was perfect breakfast pool gym paint on walls was even perfect staff were extremely friendly

parking

was amazing and breakfast was very good loved the pancake maker staff had the room set up for me with flowers

breakfast had a good selection, everything was hot and fresh clean rooms and elevators

breakfast

the parking lot was small so finding something when we came back to the room was difficult.

no bag for dirty laundry.

and helpful staff (got a free pass for laundry), very centralized location for the city, felt

leaked, ceiling was cracked and plaster falling down, washing machine put rust stains on our laundry, one tiny

laundry available

the hotel was perfect in that it had a great indoor pool, a huge breakfast & great location!

we felt like we were sleeping on wet laundry

needed to do laundry and the staff was very helpful

they have laundry facilities, room is very clean, updated, and comfortable

three people waiting before we were able to get someone because the gentleman working was folding laundry,

i didn't see a dirty laundry sack hanging up to use

small pool and a little over priced

the bar staff wasn t very friendly and after a long drive that did not set very well with us.

the parking lot appeared safe with free parking

kids enjoyed the large room and space

the extra fee to check in ealry. also the time the bar closed

laundry facility out of order

pool was closed,the laundry machines were inoperable

no laundry

good breakfast

the kids loved the pool which was also very clean

when i went to do laundry i wanted to use money it wouldn't let me.

don't know if our room was next to some pipes or the laundry room but there was a small annoying knocking noise

plus i know i dropped my brand new samsung galaxy a15 5g in the bar getting our free drinks before we took an

there was loud kids running up and down the halls at night screaming

very clean and quick room service

the laundry room was close by, but the washing machine smelled like mildew and you needed quarters to

a variety of delicious hot food for supper & breakfast

many kids at hotel

breakfast was the best we ve ever had and we travel to a lot of hotels for softball

the pool and hot tub were excellent

1. the staff was very good. 2. free laundry was great. 3. location excellent.

price, location, we were on first floor, free laundry, full size kitchen, free internet

parking due to large utility trucks , trailer dumpster, ipod storage units large reels of orange

some essential items to use kitchen facilities were not there such as any cooking equipment only one fork, etc

the staff is wonderful, the rooms are clean and it's hard to find somewhere with 2 bedrooms and a kitchen

no guest laundry. parking was too expensive

wish parking can be free and there are free laundry machines!

the cleanliness and the pool was up and running

great location, comfortable rooms, breakfast, gym.

could use biscuits and gravy for breakfast.

loved the suite set up with a full kitchen, the breakfast, the bar area.

breakfast friendly staff amazing location clean room spacious room free weekend street

could have added vegetarian or vegan menu in breakfast to cover global customers.

comfortable and clean. excellent location and great staff. very good breakfast

new hotel, room size is amazing, full kitchen, clear bright bathroom, all new and modern

we were next to laundry room and could here staff and/or other people going in and out all night

finally at 12:25 am the guy came out and said he was doing laundry

free breakfast, free parking

didn't eat the cinnamon roll at breakfast but wanted to take them to the room for three guest

small pool. more like a puddle.

the room was also opposite the laundry room,

we also used the laundry facilities which i found clean and inexpensive

also a nice looking guest laundry facility

room was large and comfortable laundry service good gym equipment always

love that they have a fitness room and laundry room with easy access

bags of laundry day in the hallways for a couple of days. dirty dishes in the halls for days.

friendly staff, good location, free breakfast and parking, beautiful views, clean and nice layout of the lobby

location, free parking

shower didn t drain, second room more closely matched pictures online, however we walked by room service left

the bar is open until midnight but not the food service. the drinks are extremely expensive!

room service was a little expensive

super comfy bed, great room service, very helpful and friendly staff

live music in the lobby bar area; room service quality; massage therspy

live music in the lobby bar area; room service quality; massage therspy

the rooms were small given the price and the fitness center was also small with few amenities given the

laundry room on our floor was ideal

my kids only wanted to swim for five minutes, which was unusual

pool towels way to small needed a few to dry off.

my kids only wanted to swim for five minutes, which was unusual

pool is honestly very small for such a big

extra touches like the availability of coffee, tea, and boxed water in the pantry and of laundry facilities

nespresso coffee maker on each floor and laundry machines no charge

gym space is only okay, actually a bit subpar if you ask me

free parking on weekends

parking is convenient and right across the street, though i don't know how it might be while school

very clean in the lobby, laundry room, or gyms

needed to do laundry, no change machine, no way of getting change unless you go to the nearest gas station

the pool was too cold to use, breakfast was subpar.

the amenities advertised were not available, neither indoor or outdoor pool, fitness center, breakfast

breakfast was awesome

wasn't expecting kitchen with kitchenware which was great!

pool was out of service , police presents was heavy in the area due to a altercation , walking

parking

very roomy, very quiet. good parking available. room included kitchen facilities,

very roomy, very quiet. good parking available. room included kitchen facilities,

ordered room service because i arrived late, and, i will tell you now, it's really worth it

loved ev charging, cool vibe!

smaller size hotel. easy to use valet. nice roof top bar for the adults.

full advantage of the extras like the rooftop lounge (i hear it has great views of the arch), room service, etc

room service was non existent.

they retrieved our laundry and mailed it to us after we left it in the laundry room

the bed was comfy, and the laundry room was nice and cleaned

so clean! great pool, good food.

great location'friendly staff'free breakfast and free parking

free ample parking, and location was perfect for shopping for daughters college dorm items

needed to do laundry but the machines only took quarters and i had no cash

the bar inside the hotel wasn t open on weekends which was odd

loved the room and ease of parking

enjoyed the free parking for guest offered by courtyard

the bar and breakfast area were closed due to covid. i understandably but a big bummer.

hotel was clean, well kept, staff were friendly and helpful, amenities were nice (pool, laundry, gym), elevator

we stayed for 2 days and are room was next to the laundry room so every day at 9am they turned something on i

to my room had a strong mildew odor and my room was next to laundry room

room was directly next to the laundry facility

wifi was strong and connected but bandwidth was next to nothing, so pages never loaded

fact that laundry dispensers were empty and it said no refund but tell you it was empty

they don't have things they advertise in the room like a microwave, mini fridge, working tv, or laundry

the onsite laundry is way overpriced and the machines steal your money and guess what, they would lift a

the room the staff super friendly beds are comfortable rooms were great and live they still have smoking rooms

was on wifi and when i asked about it, i got a full attitude and he acted like he didn't care and when i

no pool '' but there is a laundry and gym. continental breakfast times change on friday

breakfast was included and

breakfast was overly noisy and packed with a high school lacrosse team there at the same time, but

kitchenette very minimally supplied

one of my kids slept on the cushions of the couch on the floor so he didn't have to share the

great location, very nice room, including kitchen and comfortable bedding

i didn t use the pool but i did walk around and check things out and it was nice

the pool was a little chilly for me

pool was great, especially for younger kids

breakfast was decent with a good variety

loved the breakfast, but there weren’t too many basic options for my picky kids

loved the indoor pool

noise with kids running through the hallways, pulling fire alarms, and yelling

the staff was so friendly, and the rooms were very clean. the pool was great too.

loved the breakfast, but there weren t too many basic options for my picky kids

no amenities. no coffee, small pool, no pleasant extras.

the bartender was less than attentive the one time we went to the bar

slept late so we missed breakfast :(, we were so busy we didn't get a chance to even try out the pool

no hot tub. the pool was very cold. had handicap room because regular room wasn't clean.

a spot to place our own lawn chairs and were then harassed by employee kimmie bc our 14 yr old kids were not

being able to do laundry.

night was great but the morning person woke up on the wrong side of the bed, i asked for my to go breakfast and

hoping the pool opens this summer atleast

don t tell you about the breakfast options during check-in

it had a kitchen and sitting area

the pool was way too small.

breakfast was great and on time. location was great because of the outlets we went to as planned

of the hotel is still under construction so the pool and gym were small and the parking lot was being worked on

of the hotel is still under construction so the pool and gym were small and the parking lot was being worked on

they make all kinds of noises kids running around on their room dogs braking all night it s hard to sleep

the lady in charge of breakfast was very proficient

pool was not open

luggage cart some them had bad wheels which there been outside pool to

the breakfast was good and the server was on top of making sure the food was full and checking with you

the pool was green and it smelled like mildew.

friendly staff attentive to our requests. laundry room. basket ball spot

laundry room near office

laundry room on-site, small workout room

laundry facilities are on site but not private

not much of a laundry room.