the laundry room was close by, but the washing machine smelled like mildew and you needed quarters to

it did not disappoint-- the room, the lobby, the pool - everything was spotless and well maintained

great staff and gym

free wifi, free parking, clean room, great breakfast, pretty lobby

i appreciated the parking garage, the better breakfast that they were doing (better than most other hotels

pool was closed,the laundry machines were inoperable

no laundry

laundry facility out of order

may include a free continental breakfast with the room rates.

it was definitely worth the extra $ to have breakfast included

i wish the temperature of the pool was slightly warmer

temperature in the pool room was comfortably warm

the bar and restaurant is great and just as friendly

the pool was pretty cloudy

was a travel ball team that stayed on the floor above us and even after numerous complaints the kids kept everyone

i liked the whole kitchen set up and the sliding back door .

size of the room, having the kitchen in the room, and location were the only good things about the hotel

so the pics online are antiquated, no breakfast (as advertised), lits of trash on walkways and in parking lots

charged them a deposit for their pet on the night on the 17th but not on the 16th and whenever it is advertised

there was a seemingly disabled vehicle in the parking lot

laundry facility

was a little disappointed they didn't have a laundry room

motor wasn t working in the hot tube, wasn t aware that the room service stop at a certain time, no microwave

nice looking lobby bar with plenty of seating and the beds were comfortable

it was easy to access the parking lot and there was plenty of parking spaces

anywhere,easy on/off highway,local restaurants near by,clean room, linens always smell fresh laundry,nice court

they told us we were responsible for taking our bed sheets and towels down to the laundry and picking up more

majority of the staff didn t speak english so it was hard to find certain things (laundry,

went through my personal stuff and stole a container that had quarters and small bills for my laundry

couldn t get clean sheets because staff said the laundry room was locked and there was no access to a key

emilio got a good laugh since we went to the wrong laundry room ( employee ) and he showed us the way to the

by far, my most favorite thing about this hotel is the laundry room on the first floor.

until laundry day to swap out towels, youll have to wash them yourself

housekeeping they said every two weeks they lied about a sofa being in the room room was filthy wifi didn't

also, buttons on our remote didn t work and the wifi sucked

breakfast bar could have been better

this hotel gives you a kitchen with a full size fridge and 2 stove top burners

breakfast wasn t really a breakfast

my room was next to the exit door to the parking lot

they said they would have breakfast and i was highly disappointed

free hot breakfast and on-site laundry.

machine & laundry were broke the first night

laundry facility washers had hair/detergent build-up and only used powder, which was not available

our flight got switched and i called to see if we could get a early check in

easy check in, late check out

our room didn't get cleaned, laundry wasn't taken out, trash wasn't taken out

laundry room was unavailable

they also had a laundry room which was so convenient

i'd say the only bad thing was the laundry situation

then no clean towels when we went and ask front desk the response was no we have to do laundry

request new linen and was denied that until after midnight when i was told to meet someone at the laundry room

there was no breakfast, pool, or hot tub and no laundry soap for the washing machines

bed had bug in it plus the laundry on the bed was not clean the hotel towels in the room where not all the way

no change was available for the coin-operated laundry, making it useless

property was disgusting, laundry room and ice machine were disgusting

pool available, mostly kids

appreciated the free parking, which is rare for a hotel this nice

we got access to a phenomenal gym and there was a sauna by the pool but no hot tub

we also enjoyed breakfast snacks and coffee which was available in the lobby

excellent service, super staff, great pool sauna and excerise area

needed to do laundry and didn t have cash

kids loved the pool and i utilized the gym

kids loved the pool and i utilized the gym

grandaughter loved the pool

the pool, gym

it got quite noisy at night and the pool was kind of a dangerous situation, because they were jumping and diving

dingy white sheets, room service menu was dirty, no menu on the tv so surfing channels, fatty salmon

we couldn't enter hotel at night and had to carry two kids all the way to the front door

airport shuttle, food court adjacent to hotels far from city but metro from airport goes everywhere

was a family feud thing happening so the parking was terrible and too many people

cleanliness laundry early check in

free breakfast

didn't have a free breakfast.

cleanliness laundry early check in

was swimming and there was a group of kids who kept diving in the pool and splashing every where

right off the interstate and tie laundry is available all night.

moved us into another room and it was not cleaned dirty laundry and towels and the tub was filthy

i called the front desk to request a nw one and the guy told me it would be a few hours because laundry had

only wanted to sleep, shower, wash some laundry

i was told about how to best utilize the laundry and where to park, so i could keep an eye on my car

the washer in the laundry room wasn't working

clean room, microwave and frig, laundry for guest, good breakfast

laundry facility needed improvement

maybe a separate wifi repeater for each floor so the signal travels to every floor.

no real breakfast because of covid

free laundry

laundry room was two washers and two dryers, one of each didn t work

free laundry if you have a room

need in it, it was very clean, the amenities are great like the pool, fitness center, and even a laundry room,

breakfast was great

laundry room wasn't good at all

breakfast was great! bed slept well.

when booking it stated they had a pool, but when i got there it was closed

parking lot was being repainted so parking was a little inconvenient.

room was clean and the a/c worked wonderful the parking was good and the noise level was excellent

bags of laundry day in the hallways for a couple of days. dirty dishes in the halls for days.

room service was very

layout,pool and restaurant-great good close proximity to high end shopping and food if wanted

breakfast was good as well as the service loved the bar and grill

room service available

i really appreciate the kitchen

room was exceptionally clean and the kitchen was fully stocked

our room was next to the pool so it was noisy with the in and out of guests to that area

the staff where really nice and the access to the pool was really nice for the kids.

pool was great, especially for younger kids

the patio helped with small kids at breakfast

the staff was so friendly, and the rooms were very clean. the pool was great too.

plus, the inside pool was wonderful

parking, quiet area away from busy streets, pool, room setup

loved the indoor pool

thing i would have liked to have had was a plastic bag for my laundry after showering to put in my suitcase

pool water was filthy so we opted not to go swimming and the only dining option for lunch/dinner in

it was a very pretty hotel, my kids enjoyed the balcony

the gym very nice with great variety of machine and weights

free wifi, hotel shuttle service, fitness areas, and much more)

enough parking spots for the amount of rooms if you get there late no place to park

easy to find and served a great breakfast

breakfast and manager

could definitely use more parking as we had to park at a vacant lot down the road from the hotel

easy to get to. very convenient to parking lot d at the airport

continued to loudly burp over and over and over as we sat in the lobby waiting for laundry to get done

the smell of the elevator fact it s only one elevator laundry room sucks only two and two

kitchen had no paper towels. there was a hole in the bathroom wall

no issues with parking

it was decent due to full kitchen in room and good for space.

pool hours are great

inop spa in the swimming pool area!

the kids loved the pool! the room was a perfect fit for our family!

hot tub and pool closed after 11 pm. the shower was not hot either.

breakfast was amazing

on-site laundry facility was a nice add however a little pricey: $2

laundry room was out of order

the bar and restaurant was not open very disappointed

they have a bistro inside. a swimming pool and a gym.

miss the pool being open but i understand the covid precautions.

laundry sucks

everything was great, except the laundry is more expensive than most places.

we tried calling laundry and the front desk multiple times with no answer

was a constant smell wafting from the laundry room

breakfast items used real plates & silverware

laundry was next to my room and seemed to be running all night

excellent breakfast buffett

the breakfast and the indoor pool

our night away from home without the kids turned into us wasting our money and driving back home anyways due

the breakfast was more of a two star

location is great for my visits to my daughter and the desk clerk allowed us late check out so we could spend

clean, updated, plenty of space, excellent breakfast, coffee available all day, kids loved the pool

very clean, bright, great staff and breakfast, very kind and helpful

lady at the front desk was nice and there was plenty of room for the kids in the queen suite

weekend they had a large amount of teen kids

breakfast was great and on time. location was great because of the outlets we went to as planned

they make all kinds of noises kids running around on their room dogs braking all night it s hard to sleep

the breakfast was awesome

of the hotel is still under construction so the pool and gym were small and the parking lot was being worked on

when we returned in the evening there were no parking spaces left in the lot, they quickly gave us a key to

loved the suite set up with a full kitchen, the breakfast, the bar area.

could have added vegetarian or vegan menu in breakfast to cover global customers.

the breakfast was great

was yummy with a variety of food to eat staff was friendly and personable kitchen layout was nice with all the

comfortable and clean. excellent location and great staff. very good breakfast

laundry facilities are on site but not private

do not have a very good laundry room

space, location! full size refrigerator. laundry facilities. help desk

laundry machine was broken

friendly staff attentive to our requests. laundry room. basket ball spot

free wifi and breakfast

pet friendly

wish it would have had an indoor pool and a hot tub, but i should have looked more closely at the accommodations

location. front desk. breakfast

wifi room service

being able to do laundry.

very clean. loved the big room with the kitchen. water pressure great.

to covid not the staff fault it was grab and go breakfast and the choices were not that great

clean, free parking, and quiet. enjoyed having doors to separate living space from bedroom.

sad the pool wasn't open and that we couldn't have the hot breakfast but that was due to covid.

sorry breakfast

appetize a pool that was not available

breakfast was very poor besides yogurt, there was basically nothing to eat

needs to fix pools

they could offer breakfast.

wish parking can be free and there are free laundry machines!

no guest laundry. parking was too expensive

the ev chargers are a huge plus but not worth staying here again

we travel from arkansas monthly to visit our kids and love staying at this location due to the close proximity

staff were friendly and helpful, coffee always available in lobby, nice daily breakfast buffet which is included

room not too clean. no laundry bag in room. bed only made with double sheets. not comfortable

in line was long, bugs in room on 5th floor, coffee bar closes at 6pm, no food avaliable after 11pm except for

room service, were sketchy and often not working

disappointed it did not have a swimming pool.

i was able to get a early check in time.

laundry room on our floor was ideal

the higher ratings from the front desk to the maintenance we passed on the elevator and morning kitchen staff

location by the mall, nice little kitchen, very friendly staff

my kids enjoyed the swimming pool while the adults relaxed

she made hot chocolate for my kids for no reason other than to be sweet and nice

the room had a full kitchen so we got our own breakfast

nice size room and kitchen

comfortable bed and pillows, large bathroom, full kitchen, helpful staff

wasn't expecting kitchen with kitchenware which was great!

this was a waste of my money, i wouldn't book if the pool was not available...

the room was also opposite the laundry room,

room was large and comfortable laundry service good gym equipment always

love that they have a fitness room and laundry room with easy access

we also used the laundry facilities which i found clean and inexpensive

the laundry area was clean, but it would have been much nicer to have had a vending machine in there

free laundry room--major item for longer stays or long vacations

free laundry

a lot of storage, kitchen was well equipped, comfortable bed, amazing shower pressure, free laundry, free

free laundry was a huge blessing

clean, friendly atmosphere, free laundry room.

downhill from there-people with pit bulls running around unleashed not listening to owner was in laundry room

our room was on the first floor near the side doors, a sitting area, the laundry room, ice machine and elevators

i also liked the laundry facilities

it was nice to have a handy laundryroom

comfortable, laundry room on site, breakfast included woth drinks wine and beer free in the evening till

did not like that there was not a guest laundry facility

no laundry bags in room

no laundry facilities on site

parking kind of tight

the facilities are clean and comfortable, we enjoy the pool and best of all, it is in a quiet area

the bed was comfy, and the laundry room was nice and cleaned

they retrieved our laundry and mailed it to us after we left it in the laundry room

location courtesy of front desk staff kind helpful sufficient parking

kids in adjoining room - also worried that i might disturb them seeing as how i could hear them

nice room, good food, pleasant staff. enjoyed the gym. good location.

close to casinos, restaurants, shopping.

felt it was misleading with the parking and shuttle service

the shuttle to local spots

the floor had pet hair all over it

in the reservation it said two adults and two kids

and every door had piles of dirty laundry outside of it for the entire day

great bar area too

friendly and lively staff, extremely clean, nice food, market for snacks and coffee, great gym

was overall a nice hotel my kids loved the pools

accommodated our family with a room that had 2 beds and a pull out coach since we have 2 grown kids - a boy and

not like about my room was that it was located right next to the basketball court, and there were kids playing

one of the kids needed emergency service because it got into her eyes

the quietness...my kids love you breakfast

no dirty laundry bag to take our dirty clothes home in

the laundry wasn t working but i don t use that anyway

also really appreciated having a guest laundry - very useful

was clean, staff were friendly, parking was close, free food & drinks are great

it made the stay much more enjoyable and our kids didn t want to leave

only thing that i didn't like was that our window was a window to a hallway next to he laundry room

it could have been a reaction to the laundry detergent they use; i don't know

i went to all the exit signs only to find myself outside, the laundry room and other exits that didn t take

but there were a ton of kids in them, so that could have been the issue

the pool area is great and the breakfast was awesome. perfect hotel traveling with kids.

loved the breakfast room service

plan for getting guests towels or extra supplies and no mini bar makes for a frustrating stay

live music in the lobby bar area; room service quality; massage therspy

room service was a little expensive

no room service available on sunday morning! this was disappointing.

wifi didn't work. the restaurant was hard to find. beds were uncomfortable

pool was not very clean

shuttle took us at 4 am

close to airport. reasonable rates. free parking and airport shuttle.

great location, friendly staff and the female shuttle staff was excellent!!!

there were no laundry bags. i had to use grocery sacks for dirty laundry

departure was too early for breakfast but the eating area was clean and well maintained

quiet and friendly staff electric ev charging system very functional and easy access

pool was cold it needs a heater in it for sure

convenient for airport travel. great shuttle service. good breakfast choices

no laundry facilities

they don't have a laundry room to do laundry

cleanliness of the hotel, friendliness of staff,great room service.

room service was awesome too

like being pet frendly

i wish it would of had on site laundry facilities

no laundry facilities on-site. no refrigerators or microwaves in rooms.

laundry facilities on site

no free breakfast. no laundry facilities.

no laundry facilities 2

the clothes that were sent for laundry were not cleaned and we were charged

laundry machine was broken & could not be used

laundry dont work refuse to refund money

laundry room was battered, detergent dispenser ripped off of the wall and no detergent from the

i would have liked laundry facilities to wash my clothes, but there wasn t any

the location, the friendly staff, the comfort of the room and the great breakfast!

elisha assured me they had a shuttle to pick her up and would get her into a room that evening

daughter had a connecting flight to stl and due to late takeoff, she informed me while on the plane they were

ice in the parking lot wife slip and fell getting out of the car

the shuttle service was excellent

if you had to pay a lot for it, i would expect there to be a laundry room and free breakfast, but there was

there was also easy access to vending, ice, laundry and exercise

i also did not like the paid parking ($12 per day) and the lack of laundry facilities for the guests

nice, clean room! facilities were very nice (indoor pool, guest laundry)!

we had to use one of two tiny microwaves in the laundry room

needed to do laundry but the machines only took quarters and i had no cash

the bar inside the hotel wasn t open on weekends which was odd

loved the room and ease of parking

we didn't eat at the hotel but there was a bar and lobby area that had ample and comfortable seating to eat,

parking was crowded.

floor hall smelled like very strong pet urine very small television no cable hot water last for maybe 2 mins

breakfast was really good they served eggs and belgian waffles you can make on your own bagels

very good complementary breakfast

she helped with the tv set up for the kids to play their game

the breakfast was good and the location was ok

no pool '' but there is a laundry and gym. continental breakfast times change on friday

kitchenette very minimally supplied

i didn t even stay because they tried to charge me a $150 pet fee! the room itself was $152

simple breakfast

pet fee $150 is pretty high and out of our expectation when the others just charge $50.

you need new laundry service they're not doing a good job at all sheets should smell fresh

staff was really helpful, pool was warm and clean and the mall was less than a mile away!

the pool is big and nice and clean. the room is spacious and clean.

free wifi if you sign up for their rewards

parking is somewhat limited and tight.

was amazing and breakfast was very good loved the pancake maker staff had the room set up for me with flowers

plus ample parking and great rates

it was all clean and well taken care of. breakfast was awesome.

breakfast had a good selection, everything was hot and fresh clean rooms and elevators

the only complaint was no parking in the lot available when we returned last night.

love the laundry facility

not the hotels' fault that we where put in a room across from a family of young kids running up and down the

enjoyed dinner and breakfast

pool was small

location, easy parking, very clean, everyone was happy and friendly, the food was delicious

the washer and dryer were not in a laundry room, just in the hallway

think the breakfast is lacking

my kids and i loved the hotel

i had to find one thing i wasn't a fan of, i'd say it was incredibly difficult to navigate the parking lots to

and running the halls at night, parking lot had a couple celebrations(party) going on, other than that was ok

save some laundry cost

laundry facilities

laundry room needs new washer and dryer breakfast needs real plates and silverware, very cheap

were in a room right next to the laundry service

there was also a live bird in the laundry room

laundry available

no bag for dirty laundry.

and helpful staff (got a free pass for laundry), very centralized location for the city, felt

leaked, ceiling was cracked and plaster falling down, washing machine put rust stains on our laundry, one tiny

the kids had so much fun swimming before bed and it was a very nice indoor pool

they have laundry facilities, room is very clean, updated, and comfortable

i didn't see a dirty laundry sack hanging up to use

three people waiting before we were able to get someone because the gentleman working was folding laundry,

needed to do laundry and the staff was very helpful

we felt like we were sleeping on wet laundry

clean, comfortable, convenient with laundry facilities

hotel was clean, great location, and breakfast was amazing!

is hotel is a great location to top golf and the factory venue

location front desk people are great good breakfast great views all in all great

the rooms were so clean and we loved that we had our own kitchenette!

when i went to do laundry i wanted to use money it wouldn't let me.

don't know if our room was next to some pipes or the laundry room but there was a small annoying knocking noise

i don t even know how she got the role like i said, bedsheets stained pet hair everywhere my room stunk, and

charles, local restaurants, movie theaters, casino, river walk trail (katy trail), and more

read you can get a on tne house cocktail somewhere in bar area )i didn't eat this bit thought hilton would

extra touches like the availability of coffee, tea, and boxed water in the pantry and of laundry facilities

nespresso coffee maker on each floor and laundry machines no charge

gym space is only okay, actually a bit subpar if you ask me

the parking was free for the weekend in a secure parking garage

parking is convenient and right across the street, though i don't know how it might be while school

clean friendly the bar drinks and food

when we booked the hotel, we were not made aware of the $10/day parking fee

accommodating-called taxi to go to airport when shuttle driver didn t show up at 4am

the pool was closed and it was inside. that was one of the main reasons i chose that hotel.

the room was clean and spacious. the staff was courteous. the gym and pool was awesome!

the health department should be there it s all roaches and there were people doing drugs in the laundry room

u cant use the laundry room if u don't have a change point thing or quarters and the front desk couldn't give

so i cant do laundry

not very clean. shower didn't work at first. no laundry. doesn't feel safe.

doesn t have a laundry facility

laundry was 24 hours, the staff was nice and so was the pool.

accommodating & helpful; facility was clean, modern & organized (room, breakfast area, workout/laundry area,

also the laundry room is nice and clean, only few steps from our room

i didn't like the cost of doing laundry.

hotel had good facilities including on-site restaurant and guest laundry which we used

people yelling and screaming in the hallway, the fact the hours for the laundry weren't posted and my work

there is a onsite laundry room

heavily of mold- it s supposed to be a smoke free building but it always reeks of weed, the laundry facilities

the wifi need to be better

very good place if your bringing a pet along

very pet friendly, front desk are super accommodating and enthusiastic. free parking

loved the restaurant and bar attached

they are pet friendly but the hotel is still pretty quiet

hotel is truly pet friendly

convenient to my kids college and there were many places to get a bite to eat during the late

large clean rooms. friendly staff... laundry room on site

gave me no blankets i had to wait for them to wash laundry they said they almost out of everything they had me

the laundry machine stole my money

there s a laundry room

it had a laundry room although i didn't use it

housekeeping did not offer to come to our room once and we cleaned and took our our own trash and laundry and

however laundry is a necessity for travelers i believe they should implement laundry in the hotel to

location was perfect, pet friendly and plenty of grassy areas to let your 4 legged kid use the bathroom

the bed was not as comfortable as they could be. charging 25.00 a night for a pet is too much.

excellent wifi, comfortable bed

*breakfast was not included in the price of the room. *on-site laundry facilities were limited.

called down to ask for a laundry bag and agreed to hold, and eventually, i gave up

lot was a mess, guest laundry was a need and all machines were broken, no breakfast options on sunday-monday

i could have asked for a temp adjustment but was enjoying the outdoor and indoor pool even more

(see below) the room is comfortable and the bar is convenient

morning breakfast was hot and great for the kids and whole family

having a pool and free hot breakfast

the indoor pool was very clean and the kids loved it

the pool was open and breakfast was nice for the kids

always clean and nice staff with a nice breakfast

pool was out of order, staff was avg

the pool area was closed, but not a big deal as it wasn't the purpose of our trip.

the pool was shut down

the parking lot was well lit and i felt safe leaving my stuff in the car

the pool was clean and felt very safe

we did not use the facilities, except the laundry room which was convenient and met our needs

not enough covers but that might me away to save laundry

she made fresh cookies for my 3 kids, brought up fresh bedding for my kids, and made a breakfast care package

minor- the wifi situation wasn t amazing or super easy to connect to

staff was nice and helpful. gym available. breakfast was decent. free parking.

1. the staff was very good. 2. free laundry was great. 3. location excellent.

price, location, we were on first floor, free laundry, full size kitchen, free internet

in need of maintenance. and pet fee was $75 plus a $5.95 occupancy tax.

parking was at a premium minimum amenities no breakfast bar

price, location, we were on first floor, free laundry, full size kitchen, free internet

wish we had gotten to experience all of the hotel's features, but the pool, fitness center and hot breakfast

i wish the pool was bigger.

i enjoyed the free breakfast, wifi, workout room & parking

one of the reasons we chose this hotel is because of the pool for my kids

i had to get my room changed because there were a bunch of kids running above me

good location, comfortable and had a nice breakfast. room was spacious and had a guest laundry.

our room is beside the laundry. the machines are not loud, but the people waiting are loud.

the first level seem to be a basement laundry room door was open didnt want to see that.

guest use of nearby laundry facilities shook our bed

room was dirty, wifi didn t work, and the bathroom floor had stuff all over it and there was used soap in the