not only front desk bit maintenance crew to laundry staff everyone always smiles and will have a conversation

the 6th floor hallway near the laundry was dirty as well as the elevator

loved all the options that came with our booking, including the food and the pool.

staff was actually pet friendly

wifi was bad, i kept loosing signal, when i would connect the signal was very week

friendly staff. pet friendly. clean laundry room. kept snow shoveled and parking lot.

overpriced vending and laundry machines, and some of the noisy residents

within first hour local police were called because of a homeless person living in their laundry room

staff was very rude, no change to use the laundry and breakfast muffins and bard was hard.

no dirty laundry bag and the fan in bathroom sounded like a motor

room had a small kitchenette but zero utensils, plates, glasses, pots and pans, cutlery, dish towels, paper

i booked specifically to get into the pool but was so tired i slept all day abs night

great location, friendly & helpful staff, clean, comfortable, great breakfast!

breakfast

had to wait to swim as we got to the hotel 15 minutes before the pool closed so we went to the workout room and

very clean and easy to get in and out. staff was knowledgeable and friendly. great parking.

no amenities. no coffee, small pool, no pleasant extras.

slept late so we missed breakfast :(, we were so busy we didn't get a chance to even try out the pool

a spot to place our own lawn chairs and were then harassed by employee kimmie bc our 14 yr old kids were not

the bartender was less than attentive the one time we went to the bar

was as listed 2 small bottles of shampoo, conditioner, 1small hotel 3inch by 3inch soap bar and 1/2 roll yes

staff was very nice and helpful. laundry facilities were convenient.

our room was right next to elevator and right above the laundry room

i had the entire pool area to myself and enjoyed breakfast with one other person

i really appreciated the staff gave us early check in as we were exhausted from our travel

breakfast was bland- other comfort inns offer more breakfast

room was directly next to the laundry facility

hotel was clean, well kept, staff were friendly and helpful, amenities were nice (pool, laundry, gym), elevator

we stayed for 2 days and are room was next to the laundry room so every day at 9am they turned something on i

to my room had a strong mildew odor and my room was next to laundry room

great staff, clean room, decent breakfast choices

they don't have things they advertise in the room like a microwave, mini fridge, working tv, or laundry

the onsite laundry is way overpriced and the machines steal your money and guess what, they would lift a

fact that laundry dispensers were empty and it said no refund but tell you it was empty

i chose it because this hotel because it allows smoking in the rooms

had to wait 20 minutes for anyone to come check me in the clerk on duty was outside smoking and conversating

remember the pet fee

they advertise pet friendly and after we got there, my disabled husband and i had to share a queen sized bed

they didn't serve any type of breakfast, so i can't speak on that

you are going to advertise a certain price with a pet friendly hotel then it shouldn t change when you get to

it has a lot of hanging in the parking lot drinking. made it a little uncomfortable

1. the staff was very good. 2. free laundry was great. 3. location excellent.

price, location, we were on first floor, free laundry, full size kitchen, free internet

price, location, we were on first floor, free laundry, full size kitchen, free internet

the walls in bathroom and kitchen very dirty

liked the size of the room and if i was staying for longer the full kitchen would have been nice to have

only 2 of the 8 laundry machines were working

breakfast was understaffed and a bit chaotic one morning

not enough handicap parking

size of the room, the kitchen.

really nice to have the studio with full kitchen

having a full size refrigerator with a nice maker and a coffee pot in the kitchen was convenient

the kitchen area in the room had terrible smell as well

breakfast was hot and good, very good night sleep

hotel was clean and was great location. breakfast was great.

breakfast hostess jackie was friendly and helpful and was the reason we stopped this trip after

very clean in the lobby, laundry room, or gyms

needed to do laundry, no change machine, no way of getting change unless you go to the nearest gas station

bed, dirty shower, ants in the room, cigarette butts all over the property, standing water in the parking

the staff was pleasant. they were pet friendly.

parking lot was littered with dozens of cigarettes

of cleaning staff, daily towels were hard to get, and laundry machined were not repaired timely

it has an indoor pool, i also like that it has the cheapest laundry services i've ever seen.

breakfast had plenty of variety. plenty of vending machines in the building. on-site laundry.

my sheet and pillow case had a little stain but it looks like a laundry issue

pool work out area and laundry

i walked through piles of laundry thrown outside of rooms being cleaned just to get to my room

website said spa tub so we figured it had a jacuzzi tub in the room but it did not

very clean with a nice breakfast and polite workers

kids loved the pool

we asked for early check in and they said no because we went through booking

finally at 12:25 am the guy came out and said he was doing laundry

we were next to laundry room and could here staff and/or other people going in and out all night

parking, side door lock didn t work, key card to room demagnetized, tub faucet was loose, tub

very clean and we enjoyed the hot breakfast

the lights from the parking lot shined right in our room, through the thin shade

don't know if our room was next to some pipes or the laundry room but there was a small annoying knocking noise

when i went to do laundry i wanted to use money it wouldn't let me.

loved the manager's reception and the complimentary breakfast buffet

was surprised that the shuttle did not go to hollywood casino ampitheater as that was not included in the

indoor pool

pool was really nice

location. parking. staff. room size.

disappointed in paying for parking

parking was great and there were nearby dining options

apart why do you get places the farthest away from the pet area

needed to do laundry and the staff was very helpful

three people waiting before we were able to get someone because the gentleman working was folding laundry,

i didn't see a dirty laundry sack hanging up to use

they have laundry facilities, room is very clean, updated, and comfortable

we felt like we were sleeping on wet laundry

and helpful staff (got a free pass for laundry), very centralized location for the city, felt

leaked, ceiling was cracked and plaster falling down, washing machine put rust stains on our laundry, one tiny

laundry available

no bag for dirty laundry.

breakfast was great

hotel was in an excellent location, was very clean and the breakfast the next morning was good

plus ample parking and great rates

bed was amazing, full breakfast!

the breakfast could have been a little better.

was amazing and breakfast was very good loved the pancake maker staff had the room set up for me with flowers

the washer and dryer were not in a laundry room, just in the hallway

lighting in parking lot.

parking lot ability to walk to a restaurant

short walk to ameristar casino. close to historic downtown area. decent breakfast.

the walk to casino easy peasy

they have a very friendly staff. they did all of my laundry for only $10.00.

the laundry area.

i would like it if there was an ice machine or laundry facility.

no laundry facilities

a lot of pickup trucks in the parking lot

love the laundry facility

pool capacity being limited to 20 people due to covid-19

parking was too small of lot.

enjoyed dinner and breakfast

amd surrounded by a bunch of places to go without ever needing to drive and there was plenty of parking

were in a room right next to the laundry service

laundry room needs new washer and dryer breakfast needs real plates and silverware, very cheap

there was also a live bird in the laundry room

save some laundry cost

laundry facilities

the front staff was busy inside the laundry area behind the front desk area and was pleasant when she helped

15pm a young gentleman went to the laundry room and said he could not help because he was not front desk

the gym, the laundry facilities, the area is safe and the rooms are clean

outstanding breakfast

quiet and wonderful selection of breakfast foods

new, clean accommodation with great breakfast and laundry available for guests.

the breakfast buffet was poor for the quality of the hotel.

and wonderful breakfast

new, clean accommodation with great breakfast and laundry available for guests.

pool and breakfast staff was awesome they were absolutely amazing

unavailable, tv service went completely out as well as wifi so no entrainment and the waffle maker was out of

the included breakfast was great! i also loved the lighted mirror in the bathroom.

pool was closed due to covid

pool, fitness room was closed

and younger kids being allowed to yell and run on the main floor all hours of the night

the pool area was closed, but not a big deal as it wasn't the purpose of our trip.

the parking lot was well lit and i felt safe leaving my stuff in the car

pool was closed for repairs.

no breakfast included pool was closed

the pool was clean and felt very safe

room, indoor pool, decent fee for pets and room placement close to pet outdoor area

stayed in a suite with a kitchen

the breakfast was amazing with many options and well maintained

everything. staffers very nice!!! best breakfast!!@

the staff friendly and breakfast was full of foods and the cook was delghtful

room not too clean. no laundry bag in room. bed only made with double sheets. not comfortable

i was able to get a early check in time.

get a shuttle to the concert and don t deal with the crazy parking lot

room service for food is a little

we loved that there is a shuttle offered to the

clean, comfortable, convenient with laundry facilities

we also appreciated the gluten free options at breakfast

breakfast was good

the mini kitchen/living area

hotel was clean, staff was exceptional, pool area and breakfast were great.

you need new laundry service they're not doing a good job at all sheets should smell fresh

had a drink at the bar and the server was so nice

parking and friendly staff

the pool and hot tub was open but completely deserted

it was quiet, the staff were very nice, and my room service dinner was delicious.

pet friendly

wifi room service

good breakfast, close to highway, friendly staff, she came up to give me a diff room because the

the staff, the breakfast, the room size.

pool closes.

laundry facilities on site

no laundry facilities on-site. no refrigerators or microwaves in rooms.

i wish it would of had on site laundry facilities

no free breakfast. no laundry facilities.

no laundry facilities 2

was a constant smell wafting from the laundry room

we tried calling laundry and the front desk multiple times with no answer

laundry sucks

everything was great, except the laundry is more expensive than most places.

room was clean. standard breakfast items which was satisfying for a hotel. minimum noise level

is great, but soccer families staying were very loud at 3 am and kids running up and down the

the bar tender and server at the element were amazing and super quick.

the shuttle to the concert we went to was so convenient and our drivers were great

close to casinos, restaurants, shopping.

employees were very nice. our room was very clean, the pool was very clean as well.

not like about my room was that it was located right next to the basketball court, and there were kids playing

one of the kids needed emergency service because it got into her eyes

the quietness...my kids love you breakfast

loved having free laundry this stay

clean, friendly atmosphere, free laundry room.

free laundry was a huge blessing

my girlfriend didn t want to leave and she really enjoyed the free laundry

laundry was free

being able to do laundry.

breakfast

the blue chair had white pet fur all over

the full kitchen in the room, as well as the staff and breakfast in the morning.

there was absolutely 0 parking

no laundry facilities on site

no laundry bags in room

did not like that there was not a guest laundry facility

love the staff and pet friendly attitude

allow pets

laundry room was out of order

on-site laundry facility was a nice add however a little pricey: $2

parking sucked, i came back at midnight there was only one spot at the back of the lot i did not

pool was cloudy

hard to find parking close to the front entrance!

laundry was next to my room and seemed to be running all night

and the wifi didn't work at all

everything!!! very clean , friendly staff and great breakfast!

being close to airport, would have been nice to have breakfast earlier

breakfast

no dirty laundry bag to take our dirty clothes home in

the laundry wasn t working but i don t use that anyway

also really appreciated having a guest laundry - very useful

kids finally went to bed and then all was restful

food was good kids like the snacks

of the hotel is still under construction so the pool and gym were small and the parking lot was being worked on

they make all kinds of noises kids running around on their room dogs braking all night it s hard to sleep

breakfast was great and on time. location was great because of the outlets we went to as planned

of the hotel is still under construction so the pool and gym were small and the parking lot was being worked on

the breakfast was awesome

lady at the front desk was nice and there was plenty of room for the kids in the queen suite

the breakfast was good and the server was on top of making sure the food was full and checking with you

clean, updated, plenty of space, excellent breakfast, coffee available all day, kids loved the pool

kids loved the pool. beds were comfortable

nice clean room. asked for ground floor, got it. really great hot breakfast!

and offered a variety of amenities (hot breakfast, outdoor pool, personal laundry facility on site, fitness room

space, location! full size refrigerator. laundry facilities. help desk

not much of a laundry room.

friendly staff attentive to our requests. laundry room. basket ball spot

laundry machine was broken

appetize a pool that was not available

there were maybe 6 cars in the parking lot, the motel is at least 5 stories tall, and yet my second night there

no breakfast

they could offer breakfast.

wifi wouldnt connect no matter how hard we tried

cleanliness and laundry services

moved us into another room and it was not cleaned dirty laundry and towels and the tub was filthy

laundry facility was down when i was there

i was on the 3rd floor towards the end of the hall, there was a laundry and someone was drying clothes with

i called the front desk to request a nw one and the guy told me it would be a few hours because laundry had

laundry room wasn't good at all

clean rooms, breakfast options are good

parking lot was being repainted so parking was a little inconvenient.

no indoor pool or bath tub

room was clean and the a/c worked wonderful the parking was good and the noise level was excellent

free laundry if you have a room

free laundry

need in it, it was very clean, the amenities are great like the pool, fitness center, and even a laundry room,

laundry room was two washers and two dryers, one of each didn t work

the parking lot was clean angela

laundry facility needed improvement

clean room, microwave and frig, laundry for guest, good breakfast

the washer in the laundry room wasn't working

the staff was super nice, free parking lot, a good breakfast.

the gym facility is lacking for regular gym goers.

in addition, it is very safe, they actively patrol the parking lot and have ctv cameras

he gave me the room cards and wifi password with the same i've done this a million times attitude

the parking

wifi free

sidewalks weren't shoveled to get to door from parking

went to the bar at the other sharton hotel and the bartender jenn was horrible

wish there was an closer indoor pool and way to get to outdoor pool without the stairs

i got the first airport shuttle in the morning and didn t stay for breakfast

the bar was open till 1am, located in westport plaza, was the best thing about this location.

i loved the pool and the rooms

accessibility from parking lot to room

police patroling and watching a cracked out lady in parking lot

people running up and down the hallways and yelling/arguing in the parking lot behind my room

burn holes everyone from cigarette and hookers in the parking lot!

booking peramiters were breakfast, pool and parking, , this hotel showed pictures and said they had both

didn't offer breakfast. lighting in the room was poor.

breakfast buffet should be complimentary, $15 overpriced,

clean, great room service, spacious suite, free parking, nice wet bar space in junior suite, great for a romantic

two pools!

also the breakfast crew were very nice

wasn't much of a breakfast

was expecting kitchen ware, ie, pots/pans, dishes, silverware, etc because it was a kitchenette

i would be nice if the breakfast was better, other than that, no

the kitchen was nice

outside condition in parking lot was poor

was a little disappointed they didn't have a laundry room

laundry facility

nice touch with giving the kids cookies and having water in the room!

nice touch with giving the kids cookies and having water in the room!

the bed was so comfortable. the parking was free. in a suitable neighborhood.

laundry facility washers had hair/detergent build-up and only used powder, which was not available

free hot breakfast and on-site laundry.

machine & laundry were broke the first night

easy check in, late check out

our flight got switched and i called to see if we could get a early check in

there was a seemingly disabled vehicle in the parking lot

only convenience was a kitchen.

so the pics online are antiquated, no breakfast (as advertised), lits of trash on walkways and in parking lots

charged them a deposit for their pet on the night on the 17th but not on the 16th and whenever it is advertised

there were not kitchen cookware

needed to do laundry and didn t have cash

the breakfast was easy, but good with lots of options. my kids loved the pool.

everything didn t make breakfast but i still enjoyed the stay

pool and gym were clean

grandaughter loved the pool

cleanliness laundry early check in

they had a nice breakfast area, however the food prices were on the high side

the kids wished it had a swimming pool.

large group of kids but the hotel managed the noise well

didn't have a free breakfast.

they have a laundry room, free breakfast and a computer/fax machine for hotel guest to use

they told us we were responsible for taking our bed sheets and towels down to the laundry and picking up more

first room i was given was already occupied, apparently by staff whose dirty laundry was piled on the furniture

anywhere,easy on/off highway,local restaurants near by,clean room, linens always smell fresh laundry,nice court

someone stole my laundry and they said the cameras don t work

until laundry day to swap out towels, youll have to wash them yourself

by far, my most favorite thing about this hotel is the laundry room on the first floor.

emilio got a good laugh since we went to the wrong laundry room ( employee ) and he showed us the way to the

it's the kind of place where people are going in and out and hanging out in the parking lot, though never felt

kitchen

laundry room and machines very dirty

request new linen and was denied that until after midnight when i was told to meet someone at the laundry room

no change was available for the coin-operated laundry, making it useless

there was no breakfast, pool, or hot tub and no laundry soap for the washing machines

property was disgusting, laundry room and ice machine were disgusting

laundry (sheets, towels, etc) from other guests left in the hallway overnight

dirty laundry was piled in the hall

our room didn't get cleaned, laundry wasn't taken out, trash wasn't taken out

they also had a laundry room which was so convenient

all of the staff were friendly and helpful, even helping us to access laundry facilities when the ones there

chose because felt it would be safest option with kids

parking is free

our room was clean and comfortable. the pool was nice and cold after a hot day at the ballpark.

was a travel ball team that stayed on the floor above us and even after numerous complaints the kids kept everyone

the extra fee to check in ealry. also the time the bar closed

great little kitchen

only one ice machine in the building. breakfast was not good, very few options

really liked the breakfast bar

breakfast was great

the kitchen with its supplies was so helpful

by time i got dressed and out of the room, breakfast was ready in the lobby and i was amazed at how quickly

the breakfast staff was so helpful and friendly

hotel, very clean, big rooms, great breakfast

always clean, good breakfast, plenty parking.

inn express & suites was very clean, nice size bathroom, very nice breakfast and pet friendly

the laundry room was close by, but the washing machine smelled like mildew and you needed quarters to

very clean. nice up-to-date rooms. good free wifi and breakfast.

it did not disappoint-- the room, the lobby, the pool - everything was spotless and well maintained

room and facilities, very helpful staff, good gym and nice touch with free light dinner and kickback

breakfast was excellent - great choices, very fresh

laundry facility out of order

no laundry

pool was closed,the laundry machines were inoperable

pool was closed though and so the kids were extremely disappointed

breakfast to go was a nice plus in our time of covid.

was clean, didn t have to pay for parking, people was nice and if u need something they try to make sure they

parking was easy.

order room service and it took over an hour to receive my food

a nice pool area

close to airport with a shuttle

breakfast was good and the area was clean.

easy to find and served a great breakfast

the comfy bed and the breakfast

everything very cozy and the morning breakfast is one of the best.i have had staying at a hotel

the parking sucks not enough places. people parked all over the place

continued to loudly burp over and over and over as we sat in the lobby waiting for laundry to get done

the smell of the elevator fact it s only one elevator laundry room sucks only two and two

breakfast over before 9am. loud music in the parking lot after 10pm.

the kids especially enjoyed the morning breakfast, and we all had a great time

breakfast was the same everyday but some good choices

thing i would have liked to have had was a plastic bag for my laundry after showering to put in my suitcase

the inside balconies was noisy we couldn't enjoy it with all the kids in the pool.

it was a very pretty hotel, my kids enjoyed the balcony

location. easy free shuttle from airport to hotel.

room service knocked on my door an hour before my checkout time, i was naked in bed so i ignored

no laundry facilities for guests.

u cant use the laundry room if u don't have a change point thing or quarters and the front desk couldn't give

the health department should be there it s all roaches and there were people doing drugs in the laundry room

doesn t have a laundry facility

not very clean. shower didn't work at first. no laundry. doesn't feel safe.

price and the pool was not heated

lots of friendly people, comfortable, clean room, great breakfast

upset due to personal family reasons and at check in the man at the desk was very kind and saw my kids w me and

location was excellent for our trip. breakfast was very nice.

location. pool. breakfast. modern. clean

there is a onsite laundry room

people yelling and screaming in the hallway, the fact the hours for the laundry weren't posted and my work

heavily of mold- it s supposed to be a smoke free building but it always reeks of weed, the laundry facilities

i like the kitchenette

laundry weren't posted and my work clothes were locked up in the dryer, the fact there wasn't any kitchen utensils

large clean rooms. friendly staff... laundry room on site

the laundry machine stole my money

i'm supposed to wash my own towels that are provided to me in my room with my clothing when i do laundry and

it had a laundry room although i didn't use it

gave me no blankets i had to wait for them to wash laundry they said they almost out of everything they had me

and the laundry was for a charge - $4 is not a huge sum, and reception is ready to split your bills to

hotel did not have guest laundry either

are excellent, it would be better if the laundry room would upgrade with new washer and dryer

it is in walking distance of a nice restaurant, movie theater, walgreens, and pet store

nice room; spa bath; bed; wifi was solid.

i also liked the laundry facilities

laundry helped so much to pack up and fly home

downhill from there-people with pit bulls running around unleashed not listening to owner was in laundry room

was perfume on the sheets probably from your laundry detergent i've never stayed in a motel that had perfume on

comfortable, laundry room on site, breakfast included woth drinks wine and beer free in the evening till

and every door had piles of dirty laundry outside of it for the entire day

we ordered room service and after waiting an hour and a half, we called the front desk

loved the free airport shuttle

room service portions were notably small

also, loved the indoor/outdoor pool and hot tub

i went to all the exit signs only to find myself outside, the laundry room and other exits that didn t take

it could have been a reaction to the laundry detergent they use; i don't know

only thing that i didn't like was that our window was a window to a hallway next to he laundry room

our room was great and the kids loved the pool

parking, friendly staff, and clean rooms stood out but the dinner and breakfast served were very

our room is beside the laundry. the machines are not loud, but the people waiting are loud.

good location, comfortable and had a nice breakfast. room was spacious and had a guest laundry.

guest use of nearby laundry facilities shook our bed

the first level seem to be a basement laundry room door was open didnt want to see that.

no parking for handicap

guest laundry price was high

$150 deposit per room. laundry facility used a mobile spp

i am happy about the laundry facility as well as pleased there was a pool that was open

guest laundry washer and dryer were awesome

the gym is very small and their isn t a lot of equipment also i didn t get my deposit back

finally had to go find someone in the laundry

there were laundry facilities on site which was very handy for us

from the two front desk lady's to both of the laundry lady's

they offered breakfast and laundry on site

tv channels are horrible and internet very slow and still no guest laundry

no laundry facilities

they don't have a laundry room to do laundry

cleanliness of the hotel, friendliness of staff,great room service.

cost of room service

pool was not clean, looked to be very murky

i went to the front desk and asked for some and they said they thought there may be some in the laundry and

i would have liked laundry facilities to wash my clothes, but there wasn t any

hot tea all day and the laundry center was awesome cheap and convenient

laundry machines didn t work

the clothes that were sent for laundry were not cleaned and we were charged