from reception, housekeeping, laundry, room service, the restaurants, afternoon tea, and the activity teams,

the laundry was returned damp and all my shirts had to re ironed before use.

thing i found strange would be the small selection of food options within the room service menu

to start - over-booked pilates, but the duty manager katie o'connor (and a helpful guy from the gym

poor wifi

was phenomenal tea coffee with early birds tweeting ud83dude00 peaceful home safe in hygiene laundry facilities

had problems connecting to the wifi, but that could have my limited knowledge of computers!

good parking

lovely breakfast the room was very clean and well presented

hotel, helpful and pleasant staff, warm and cosy room, great shower, lovely breakfast - i had pancakes with

laundry service

laundry van arrived at 6:30 outside our room and made a lot of noise, woke us up

dirty/oily marks on the sheets - perhaps a problem with the laundry

history and the location were great; the staff were great, and the laundry lady worked very hard to have our

very noicy room due to laundry machines

our room wasn t ready when we arrived and cleaning staff have all laundry at out our door still when we got

needed vacuumed, laundry sacks were left in corridors all day and night, trip hazards, cupboards left open with

room, very clean sitting on the patio outside in the sunshine using the swimming pool and the gym plenty of

the gym, swimming pool, and sauna make this place very attractive

residents bar and no room service despite the hotel website saying that this was available 24hrs a

sparkling clean, fresh, quiet, friendly, super helpful dealing with our laundry!!

very clean and comfortable. nice breakfast suitable for during this time.

good location nice staff. comfortable beds good breakfast

we enjoyed a lot the breakfast and the location - few steps from the clachan, oldest pub in whole scotland

there is easy street parking

rooms were clean smell of laundry powder from bedding smelt nice

window with tattered curtains hanging out on east gable, and alarm continually sounding in laundry area

would have liked to find some sort of laundry room / facility

john provided an excellent laundry service for modest cost

do the laundry, but never mentioned they charge 6 for it

guest laundry on site

position of room looked out over laundry collection. window catch broken/loose.

and since you offer laundry service a washing machine that doesn t take several hours to do one load

i found out on this trip that i could do laundry which was a big bonus

dinner was very good with good choices. no laundry facilities

also available: a common living room and a self service laundry equipment

was so comfy and cosy,with lots of room,and the use of facilities ie laundry room ,kitchen and sitting room free

we managed to do a bit of laundry which was useful

it was a great room with nice furnishings, a good bathroom, great wifi and probably the most comfortable bed

bed comfy, shower powerful, as its upstairs from the bar we sat in there for a drink and meal, kelly the barmaid

lovely location, the pool and gym. food excellent.

also on arrival very difficult to find parking due to large wedding taking place

views were amazing , good for a one night get away for peace and quiet from the kids

lack of parking

we had a lovely meal together with our pet dog back in the hotel room enjoying the luxury

the breakfast and evening meals were delicious and cooked fresh local produce

a bit old furniture and bathrooms , problems with wifi

both breakfast and dinner were superb (definitely recommend to book dinner at their restaurant)

not the fastest wifi in the world

breakfast was good but could have been bigger portions. very friendly staff and good service.

the lack of a laundry service meant we had to look elsewhere to freshen up our clothing.

wifi in the hotel was not properly working, but the (lower intensity) wifi of the bar worked

friendly staff, beautiful rooms, restaurant & bar had fantastic ambience , will definitely be

before arrival, communications were excellent with them doing their best to sort an early check in/ luggage

had to ask for wifi at the bar as the information didn't come with the room

laundry on site

check in was delayed by 2 hours due to delay in laundry delivery

location able to use on site laundry facilities beautiful grounds good size, and absorbent, towels comfortable

first time and don't know that pool and other restaurant/bistro is in a different building, or laundry is a

extremely pet

the laundry area needs work

we were able to do laundry fairly inexpensively

when we arrived at our hotel room there was dirty laundry at our front door, and the room was extremely damp

the other entrance to the building situated in the dirty laundry/bin area used by the entire complex including

lodge entrance for myself and my children was in the service area above a 24 hour busy laundry

the food in the restaurant/bar was really good

wifi is now perfect, much improved since previous stay. staff are very helpful and accommodating

and a special thanks to jack and the girls in room service, as we left behind a box containing jewellery, they

no room service - we were arriving just before 9pm

it would have been nice to have been able to have taken a drink back to my room but the bar had just closed

breakfast is buffet and has everything you want

close to my kids

maybe the car parking but we got parked fairly close to the hotel

very clean and efficient, room service made very easy and had an extremely relaxing nights stay

staying for sadder reasons than we were, but it was a wonderful place to stay and with a lot of parking available

laundry was left out as discussed with housekeeping but not done

had a back bedroom which was near their laundry room

next to the laundry room which was constantly used 24 hrs a day very noisy

is a broom cupboard very small with a view of the staff smoking area, empty beer kegs over the laundry room with

old laundry bags and residents glasses and plates left in corridors and not moved the whole time of our

house had so many facilities to keep kids happy! very spacious and lovely log fire

hottub was fab and upstairs was amazing with the bar pool table and big screen karaoke and all the

wifi downstairs bedrooms games room big tv

the location,the hot tub pool table and karaoke were all a massive hit,beds were super comfy,great parking and

cinema room with pool table fantastic, lots of board games to play with the family

the bar was well stocked

all the bar staff were brilliant made us feel welcome

bar comfortable & friendly

music from bar was loud in the bedroom until it stopped at midnight

tea making facilities in the room, bar downstairs

they put us next door to a laundry room and could hear banging all night from that

didn't like dinner, the tv was terrestrial, so i never enjoyed it, there was no laundry, no fridge in the room

small room, wifi is slow, we stayed at the time of two wedding events which raised the noise levels at 2 am to

it was xmas day two families were there with there kids for xmas dinner but later that evening they spoiled

had to buy an extra room for kids

we liked the laundry service

unfortunately the wifi was not working and the quilt was a little light weight.

close to the airport however not disturbed by noise at all, great staff, lovely bar area and restaurant, room

wifi was awful. tv controls impossible to understand and no guidance in room.

the hotel was excellent value for money, and room service was very efficient

staff member told me that they had a problem with laundry etc which had held the room cleaning of the room uo

no laundry facilities

room itself- ground floor opposite the laundry room

great breakfast so convenient to the airport

clean and comfortable with breakfast included

we stayed 10 days pity no laundry facilities.

room 015 was right next to the laundry and staff seemed to be throwing the door as hard as possible more so

no kids macaroni which were only told 10 minutes after we ordered

wifi speed. quiet rooms.

its all good - food, people, rooms, gym, great vfm

kids loved it

our kids enjoyed the pool too

the pool and spa facilities 3

all the beer was good in harry's bar as well as the restaurant

pool was cold .

- was away from main guest area & near laundry room / staff area - hence suspicion as to who was making

have been nice if public computers for the internet and laundry facilities had been available

the corridor outside our room there was a dirty trolly and a dirty table things on the carpet laundry bundles

no idea why the floor is invaded by housekeeping (who were lovely btw), laundry service and maintenance at 9am

friendly staff who helped get an early check in

good wifi

staff were friendly, food and room service was great and felt really safe staying there as a solo female

beautiful property, super comfy beds (and cot for baby), lovely spa run by susan.

room was too hot and no air con the gym is a disaster

female in the bar controls the whole place

the breakfast was

wifi was a bit patchy but i wasn't around much to notice. not a dealbreaker.

plenty of plug outlets, and good quality wifi

the room is also directly located under the kitchen so when the staff got up to make breakfasts i would also

i thought breakfast was included but it was not.

evening meals were excellent and so was the breakfast. room and tv and bathroom were excellent

bedroom close to parking

service, pet friendly which was great as we had travelled from ireland and wanted to take our family pet

freshly prepared tasty breakfast

or maybe a cask dark ale at the bar would be good

also next to a noisy laundry room

t to be expected i would think) i also really didn't like the smell of the toiletries and the laundry detergent

at this hotel on a few occasions, the reception staff was very welcoming, and very helpful, the bar area the

location was great. very comfy bed.24hr room service.

location was perfect, rooms were clean and got early check in

the free wifi

staff were brilliant, so helpful. great breakfast comfortable beds

great breakfast in the morning

clean comfy bed nice room excellent breakfast and staff very helpful great location

staff were friendly and helpful, room was clean with decent shower and comfortable bed and wifi worked well

downside of my stay was that there was no phone in the room so we had to go downstairs to order room service

a pool a spa something for the kids at the fun factory the food is very good and the staff were guest focused

and staff are busy so there was no one to offer us a drink which we were told came with the spa area it's just

a pool a spa something for the kids at the fun factory the food is very good and the staff were guest focused

enjoy all from checking in,food,staff and spa was very well run xx

quite badly as if it had been used before and just tumble dried, i would suggest changing your laundry firm

i asked for laundry services and he didn't know the price or how the service works

minor point but wifi - did work but was intermittent.

wifi was perfect

only 15 minute walk to the convention centre, the kids had their own room, and the breakfast was a great start

the night, with constant loud banging from some sort of system next door (perhaps a boiler/laundry

window had brown packaging on it, the t v didn't work and the continually humming noise from the laundry room

the laundry machine noise at night in the 3rd floor

i asked about laundry

our room was above kitchen and laundry

basement floor near laundry room

the laundry room music and construction below was very loud and annoying

beside the laundry, no hot water, and no usb plugs in room

was pretty good, quite close to the centre, lots of cafes, several groceries' stores and a laundry place nearby

bedroom was in the dungeons, walked past the laundry room,