they also offer a laundry service

wifi is good

hotel /guess house, great position for bars restaurants shops, also the beach and parks and parking, the staff

friendly great facilities , locality superb free parking on the street , lovely boutique style room , wonderful

free parking which is plentiful outside the hotel

there's a fairground for kids and plenty of fish n chip shops

down side with the room we were in was the constant noise from the kitchen and bar fans

hotel, very clean and comfortable, food was delicious, both breakfast and evening meals

free parking was a bonus too

located on sea front with walkway to fair not near enough to hear it park opposite fair with boats and a

clean, modern room and free access to the gym.

wifi cover didn t always work in our room but we got connection at the bar.

it was ideal, pool and restaurant were great and room was fine.

is that we arrived at 1am after a very long journey and asked for a sandwich from the 24 hour room service menu

amazing pool, jacuzzi steam room and sauna

wifi was a little slow and unstable. water pressure for shower could be stronger

excellent location beside seaside, clean room, friendly staff included wifi and nice breakfast selection were

andrew was amazing and the late check out really helped us to plan our day

wifi was strong and fast

was really helpful, and made sure our room was ready for an early check in, the breakfast was very good

also, the laundry was clean and fresh

wish the bar was opened all night

when we arrived back at hotel shortly after 9pm to be told the bar was already

wifi was in and out

would maybe book direct next time so could make sure room has signal and wifi

small mark on bedding/seemed like a laundry burn more than dirt so never complained

i also appreciated the very affordable in-house laundry service

the staff were so friendly and welcoming. the breakfast was delicious. good shower too!

on site parking is limited but nearby street parking is ok at night

the time that we stayed at the hotel there was problems with the wifi (i made staff aware and they have an

itself is lovely, the rooms are immaculate, beds so comfortable, great wifi, beautiful bright rooms, i had a

in the evening the bar was lively and well stocked with plenty of seats inside and out

also no phone in room to order room service but was a

veiws from the balcony there was a good selection of food and drinks in the restaurant it is also pet

no food after 9pm and no room service.

beautifully clean pet friendly room, live local but we stayed here while having work done at home, this place

hotel accommodated our pet dog, the swimming pool, jacuzzi, and the sauna were a great bonus

bath and a shower a safe and was very clean and bar was cosy

hotel accommodated our pet dog, the swimming pool, jacuzzi, and the sauna were a great bonus

didnt get a chance to use the pool area either but again i have used it before and its great for kids

clean hotel, with parking, short walk from the metro to go into newcastle as we was watching the rugby, the

only downside was no dining room service in the morning ie: no breakfast

location, comfortable bed., early check in allowed helped us a lot.

wifi dropped after midnight

after the cleaner had cleaned), great check in / out times (3pm/10am), free parking, excellent wifi

room was open with big pile of dirty laundry outside door had a ring reception to get it taken away -difficult

the room was right by the laundry room and felt like we where down in the cellar

small room adjacent to laundry. lots of steps and long corridors.

to reach it you had endless corridors and flights of stairs leading eventually past the laundry rooms to what

perhaps less parking for staff out the fron to make more room for guests

the little attention to detail didn't go unnoticed, all the little toiletries and the snacks/breakfast was

the kids loved the fact you can sit down in the shower cubicle

good breakfast good parking

parking was easy and secure

great breakfast

there are laundry facilities available

it was great having a guest laundry to use

good food, free customer laundry

) the laundry also became out of service (which happens) but there was no other option apart from

the guest laundry seemed to be getting used for staff/hotel use, which wasn t too much of a pain as we had

starbucks on site and room service

a good local knowledge, it's right next to the town centre, easy walking distance to everything, breakfast wwas

modern, new .. everything works , nice bar area, lovely service from staff

the hotel has a small gym, although i didn't use it

nice to have a starbucks downstairs, a 24 hour bar and a gym

room looked onto laundry trollies

the room was clean and comfortable and the room service was excellent

room service could be on later, especially on weekends.

ease of parking, plenty of room, gym facilities and pool are an excellent bonus

one we were overcharged for room service and second had booked a meal for sun night and inquired if possible

the bar was a lovely place to sit and it had outside space which would have been great if we d had

staff couldn t have been more helpful with check in/check out, room service etc

bar wonderful, we didnt have breakfast

got room service and the food was really nice too

the bar is festive and the barman, jack, was friendly and super interesting to talk with

woken up early by their laundry deliveries and loading

dirt laundry piled up on floor next lifts on arrival and leaving

all round the shower screen doors hardly opened and bathroom fan made a bad noise - also next to laundry cupboard

we were rudely awoken both the saturday and sunday mornings to noise from bin wagons at 530am, laundry or delivery

was beside the laundry room with staff in and out of there from 7am banging and chatting which woke us up

like piles of dirty laundry and pillows in corridor when arriving

delivery & pick-up of hotel laundry in the hotel car park at 6

there were trolleys of laundry outside the lift shaft and in the corridor pretty much most days

no self laundry facility.

the location and the gym

of the two disabled parking spaces was apparently the storage for laundry bags which made it unusable

wifi is free too

doesn t have the luxury feel room service food not great although breakfast was

the friendliness of the staff and the staff. appreciated the flexibility and early check in.

the water pressure was excellent and breakfast was delicious

no water on bedroom, no laundry service, empty mini bar, rooms a little tired

the laundry service was good

no laundry bag in the room, and only one shortbread on the tea tray

room with lovely fresh laundry

the room service choices. especially for kids.

don t know if we were near to a laundry room or a catering extractor fan but our room sounded like we had a

unfortunately the music from the pub next door was a disappointment. no laundry facilities.

we re not told about putting clean room tag on door, so we had no laundry/tea/coffee replenishment

the hotel has it's own parking in a backyard, it's quite close, so maybe your car would be blocked or you'd

while they say there maybe somd noise from the bar below, the room was quite quiet, even with the windows open

'overnight' noise from the 'laundry room' could have been suspended for a few hours in order that i could get

it, at that point i noticed an extractor fan above the space, not sure if this was where the laundry was done

they offer room service upon request

location. excellent dinner and room service. very good freshly cooked breakfast

parking may be an issue as the car park is small

every time they went to toilet and also being woke up as i was placed near the lift and staff/laundry room, when

a bit noisy during the very early hours as can hear staff wheeling laundry trollies along the

had a pizza and pigs in blankets for room service and i can honestly say they were absolutely descusting

covers i manged to knock my leg off the very hot radiator, no injury but could be dangerous if kids in the bed

free parking, privacy and no pressure

logging into the wifi was brutal

accommodated an early check in. very clean apartment and friendly staff.

the kitchen had utensils and the wifi was easy to connect to

telephone system for requesting access codes the wifi password left in the apartment was out of date the kitchen

modern, lovely location. the kitchen/ living area and bathroom were spacious and fantastic!

having towels changed everyday is a nice incentive to reduce the environmental impact of hotel laundry

breakfast was absolutely fantastic and the staff were so accommodating and

restaurant and bar are a little expensive and you get a surcharge for service

breakfast was amazing and the hotel was beautiful

staff were lovely. room service was great quality. lovely hotel

lived up to expectations - the reception, bar and food were excellent - the location is fabulous for going into

staff very friendly, easy car park accessibility, restaurant and bar were great

the staff were really kind and friendly with the kids when we went down for breakfast

and surrounding of the building was fantastic the staff so nice the only problem was swimming pool was very busy

a selection of mock tails would have been good for the kids

laundry , storage everything available, breakfast at cheaper price, if not included

very helpful cleanliness nice warm room nice bar area central location quiet value for money laundry room sausage

free laundry

oh, and there was laundry (washer and dryer) in the basement that you could use for free (just provide your

very good transportation nearby free laundry

every time i went to use it it was being used by staff to transport laundry or cleaning equipment - there were

used the laundry service (we had to clean some clothes, and there were no self service laundries nearby),

spacious room with all mod cons

the hotel offers room service, the room was very nice, the bed was comfortable

good wifi

the gym was really great with lots of equipment and the sauna was a perfect touch

on 10th floor, although smallish, overlooked the quayside, the breakfast was all we needed and fresh, the location

gym has deteriorated since i last went

- great bar - great customer service - fast wifi negatives: - broken furniture in room - key cards being

the bar was card only. cash is freedom. we need to still take cash.

no way of getting the air i needed and it felt a bit stuffy for me also we were going to use the laundry service

reminds me of a hotel for kids or something

the location, the room, the attention to detail, the room service

by poppy at front desk fantastic size room with excellent facilities including free fridge mini bar plus tea

didn't have brilliant success with the wifi

would have liked a laundry service

when having breakfast, staff was passing through the dining with dirty laundry on hands that wasn't appropriate

probably is from the laundry but it s not pleasant

ac was leaking (was not the rain as was inside the room) and sounded like someone as was doing laundry first

had a number of dark hairs on our duvet cover, i imagine they came through the laundry but still a little creepy

could not get wifi in room?

clean room and good breakfast.

loved the balcony, great views, great location, great wifi, staff were friendly and helpful, has parking

excellent location easy check in beautiful room with river view lovely breakfast

personal delivery of breakfast by one of the lovely team

however, i think this was simply an allergic reaction to the laundry detergent your hotel uses, which has

the room , comfy bed, the great breakfast, the room service, the lovely welcome by reception.

the room service robot is something my kids will remember forever

the gym was a very nice bonus

automatic wifi

checking in staff indifferent, waiting for a lift(they are small), staff went in with an empty laundry trolley

we also noticed when we were leaving that the laundry room was washing sheets bearing in mind the hotel had no

member of staff was helpful and cheerful though, even non public facing members met in lift with laundry for

found several items missing, such as the safe, iron and laundry requests

also, the door to the laundry room on floor four where i was staying was frequently open, again showing large

they had same day laundry service

staff, clean rooms and laundry, great location just outside train station and in walking distance to city centre

small complaint, but tv signal and wifi signal quite poor.

had trouble trying to contact the hotel to request and earlier check in and late check out until the morning of

clean hotel, friendly staff, delicious breakfast, close to centre

very hot in the room. extras like room snacks, drinks and laundry services are very expensive.

wifi didn't work in the west wing

very friendly staff, early check in was not a problem and good value for the room

wonderful lounge with fully equipped kitchen

wifi needs improvement. shower not quite hot enough!!

staff and laundry

:) wasn't a fan of the traditional english breakfast once i received it but was still worth the money as there

i ordered a burger on room service and it was delicious

staff were very friendly rooms were clean and breakfast was amazing

a drink on our second morning, no spoon with soup so drank from bowl and i really begged for an early check-in

staff and laundry

room service ended up being complimentary due to an alternative ingredient in late night sandwiches

the wifi was poor despite being advertised as high speed. it struggled to stream video.

wifi could be better.

bed a little firm, wifi needs a boost,

we arrived we needed to request dishwashing liquid and washing powder for the laundry washing machine - there

laundry dotted around the hotel as we were going to our room didn t make a first good impression

t sleep at all due to our room being right next to a large amount of the water pipes used for the laundry

brilliant location,room was perfect for us and two kids who absolutely loved the bunks!

i go to the gym often, and the fitness centre at the hotel is quite sufficient for a short stay

nowhere to wash clothes. no public laundry.

the breakfast was included and was self-service

breakfast can be better

thank staff enough, come to newcastle for a rvi hospital appointment and we got free late check out due to an

hardly anything! bar prices were a little high but it's a hotel bar in the city so expected.

laundry shot was quite near our room which made a bit of noise

new towels were immediately brought up to my room but it made me suspicious of how detailed thier laundry is

had a room right next to the laundry room or some kind of maintenance room it was noisy all night, feel like

room wasn t ready beds were not made dirty laundry on the floor and a large bag of rubbish in the

would have loved laundry facilities but that s me just grasping at straws. it s excellent

easy to get to, parking for the car, quick bus ride to city centre, nice bar for a few beers and an excellent

had to ask for wifi password and times of breakfast

easy to get to, parking for the car, quick bus ride to city centre, nice bar for a few beers and an excellent

difficult to find the wifi code once i was in the room, hidden on page 6 of the information under internet

good food, bar and breakfast area within the hotel

room access through laundry and far from main entrance

was in a good location, the staff were fantastic, as i was staying for two weeks they had a laundry service ,

walk down to rooms from reception past the laundry and kitchen isn't very nice and quite a few smells of cooking

was quite a lot of noise from some sort of kitchen/laundry area in the late evening and in the morning

shower was poor the noise of the central heating was unacceptable, it was like living in a laundry at

parking - more than enough location - close to city and a1 staff - are amazing and always there is

very friendly staff. comfortable clean rooms. plenty of parking in an excellent location.

didn't have breakfast

the fact, that it had more than ample (free) car parking - that was the whole reason i booked the embassy hotel

.everything except the breakfast

size of room, bar area

breakfast was fantastic plenty of variety and the kids loved it.

wifi is open without any password protection for guests - represents a possible information

one room turned into a very small fitness suite to de stress from kids or keep up with fitness if away for work

were problems connecting to the wifi and i reported this via the app and a bloke came to sort it out within

car parking is secure and the wifi ok

wifi signal was poor

location, not walking distance but really convenient location & easy parking etc

free parking in a secure area next to the pub

downstairs bar with pool tables

free wifi

close to the river and the metro shopping center, parking was easy as was the address to find and to drive to

make the parking a bit clearer

wifi was shocking cleanliness was poor

very laid back atmosphere, free parking, what more could you expect