location, rooms and pool

was pleased there was wifi available

enjoyed several meals by the pool

issues with the wifi for 1 day but the staff did get it worked out after a couple complaints

the pool could use more maintenance

the breakfast was very good, the pool was nice

breakfast

the breakfast was very good, the pool was nice

the pool

proximity to the leasure parks irta, breakfast/restaurant, staff availability

food was great at restaurant and the pool was very clean, well maintained

the pool was nice and the food we had at the restaurant was delicious

few options for breakfast

is a pool at the property, so there can be some noise coming from it during the day (it closes maybe

internet was not good and access to wifi was spotty at best

the room was of a nice size, the ac worked well (and it is needed in retalhuleu) and the wifi was fine

there was noise until 10:00pm by the pool and on a bar nearby until 11:00pm

not good wifi . water pressure was low.

there's a reasonably priced on-site cafe/restaurant serving wholesome food, laundry service, sauna, guest use

they were all welcoming and helpful- we used the laundry services, massage, sauna, and airport shuttle, we

advice you to book at the door and not online (50q at the door, 70q instead) the laundry service is 5q so good

wouldn t recommend the laundry service

otherwise the comfort was great - very clean, nice hot water in the showers, appreciate the laundry line

i had my laundry done and they lost 2 of my favorite garments

com had laundry services listed in the facilities however when we asked one staff member they said there

), use the canoes and there is also a laundry service

a bad experience with the hotel doing laundry

on top of that, their swimming pool does not meet the promising pictures

the laundry facilities don't work

with lake view and reggae music + good pricing, great value for money + some services like laundry (separate

the reception are at the entrance of a parking, the staffs don't speak english

felt dirty and old, the place is pretty run down and there was almost nothing in the kitchen

breakfast is yummy

i dropped my laundry at 9pm and got it back at 9am next morning

was good, the rooms were clean, the view is fantastic, and seeing the ladies bathing and doing laundry below

she gave us champagne upon our arrival and ensured everything was taken care of from our breakfast tickets to

the rooms were pretty good as was the wifi

others have mentioned, some of the rooms are situated near the bar area, so it can be very loud

super helpful and kind laundry service q20 per kilo

check-in, rooms, laundry service, room, bed comfort - no complaints whatsoever

they can also book tours for you and they offer a laundry service

good wifi

wifi was a bit spotty in places.

from the terrasse hammocks spacious room staff so friendly & organized laundry for us lots of free

the breakfast is simple but perfect, the family are very kind, great views.

although it wasnt mentioned on the page, breakfast was included

ry central but still quiet) - highly recommend

good breakfast, the very best location, 5 minutes max, walking from where the boat lets you off

) breakfast of pancakes, eggs and banana

very kind staff, great breakfast! absolutely worth the money :)

loved the place, very organized, nice breakfast and great staff

you'll also get a good breakfast

breakfast was good, it was the same thing both days we were there but it did the trick

they also offer a laundry service in the little shop at the bottom

tienda next door does laundry

laundry service is good and very cheap

best view ever. super chilled rooftop terrasse. very cheep laundry

good laundry service available too

good, nice service, laundry

there was a gym on the roof where there was also a great view. great laundry service too.

super pleasant - excellent service, great recommendations, superb morning sunrise tour, arranged laundry for us

also the laundry service was nice because they don't use a drier but let it sundry :d

the location and the room anddd the laundry

value for the location, free breakfast & kitchen facilities

highly recommended for any travellers coming to lake atitlan, the hosts are super nice and the breakfast is

very nice experience, the staff was always very friendly, the breakfast delicious, the garden very nice and the

was the cheapest accommodation in town and included a delicious breakfast

good breakfast of eggs, banana and pancakes

there is a laundry facilities, massage, salon, and tour companies very close

comfortable bed, big bathroom with hot water, strong wifi even on the terrace

maybe it s cause i came during low season, but i wasn t really offered any breakfast options

is very good value for money, clean and nice rooms with great breakfast

place with delicious breakfast, clean nice rooms, and nice roof terrace

the staff are fantastic, so friendly & helpful nothing is too much trouble, did our laundry for us for a great

they have a jacuzzi, offer laundry service and help you with tours

we also had laundry service done for a great price

too bad the rooftop is only used for hanging laundry as it has a great view

good wifi, hot showers

staff were very friendly, included breakfast was wonderful and huge - just note that a drink is not included

anything off the restaurant's breakfast menu was included with our stay

the breakfast that is included is great, especially omelette

good value for breakfast

free breakfast was plain and it was deliciously filling

although two people are doing their laundry in the lake, it is crystal clear water

would have liked to have wifi in my room, but i was able to get it out on the hotel's rooftop deck, which was

they alsomhave a big, fully equipped kitchen

the view from the rooftop bar was amazing and we had dinner in the restaurant and the food and service were

there is a big share kitchen, very big terrace with beautiful wiev on a whole lake

m a solo traveller and wanted some time alone so i enjoyed it, also the breakfast was good (eggs, pancakes

the breakfast area was not really clean, and overall the place looks a little run down.

i was to leave very early so they cooked my breakfast the night before to accommodate

laundry facility at your doorstep at a great

wifi wasn't strong

large room, good breakfast, reliable wifi, great lake view

also there was wifi up until the exterior of the hostal near the lake which was nice

location near the docks, the hotel grounds are beautiful, there's a swimming pool, kayak rental

hotel friendly staff beautiful gardens with fruits and a stunning view of volcano from the pool

wifi a bit patchy in the room.

the kids enjoyed the pool

pool was great and best of all, they have temascals you can book at no extra cost

area which we weren't aware of, and on one of the days there wasn't enough beds/seats around the pool for everyone

to note, there are only 4 sun beds by the pool and they get snapped up quickly in the afternoon

very friendly staff, enough parking space

restaurant porch coffee bar was available for early risers and that workers in the restaurant arrived earlier

poor or no lighting along the path from bungalows to reception and parking lot

the hotel is very nice, the service is super friendly, it has a restaurant and room service with reasonable

cleaning service, no staff at all, low water pressure, no complimentary water, no safe, no parking in the hotel

parking was in a separate, secure parking lot around a corner from the hotel

i'm not actually sure if the kitchen is commonly used by the guests; i asked if i could store a few items in

the bed was comfortable and the wifi worked fine

did my laundry super quick, they were so kind and even upgraded the room, they were available to help with

shared kitchen was filthy; i actually became sick when i looked inside the fridge and was very reluctant

there is a large accessible kitchen

kitchen initially needed cleaning as i think it's not used very much by guests

no wifi , room is right next to the street so it s much too noisy.

there’s even a kids playroom

not big breakfast but more than enough

when we were in a rush for breakfast they packaged the remainder for us to take on the road, so nice

wifi could have been a bit more robust

breakfast options were often limited, but still, they were delicious.

small bag of laundry done for 10q

daily housekeeping plus onsite laundry for a reasonable fee

i had a lot of trouble to find it and to enter to the parking lot

small parking, rooms with some noiseof exterior.

parking is free and very secure

they even offered to do our laundry during holy week when laundromat could not be found

the kitchen was good although they didn t tell us that they offer breakfast and also simple lunch box

breakfast area was pretty

there turned out to be no breakfast provided.

the balcony is awesome! room is very clean, wifi no problem. staffs are kindly.

they did our laundry very well

conveniently located, excellent breakfast, friendly staff, lovely rooms, private parking..

there is a parking lot that is walled and very safe perfect for the traveler picking up and packing goods for

the pool was so cold, it was so bad for us

best location, right center of xela, walking distance to everything, with private parking.

on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points

i looked forward to coming home each night and relaxing in the pool and room

and the breakfast was sooo good

haha the breakfast each morning was phenomenal

mine even had a fireplace which was a nice touch to a rainy evening one night

first option of room was horrible, no windows, no wifi, the celphone signal was lost, was a dirty room,

breakfast was delicious

secondly there are ants in the room and bugs all over the kitchen and common area

you can t use the kitchen, you even have to pay for boiled water if you are wanting to make a tea

great wifi connection

kitchen was not clean

loved staying in the cabin, having use of the kitchen, free use of kayaks

clean, staff very helpful, parking available, good traditional breakfast.

- the staff is really helpful - the free parking

clean, staff very helpful, parking available, good traditional breakfast.

there is even a window to let the lights in - the breakfast is very basic ( eggs or pancakes) -the toilet

all good but breakfast in the room was nice

the hotel is very clean and comfortable and the wifi works great

terrible wifi. couldn't do my online class from the room.

property is clean and modern and comfortable with lovely and helpful staff and very fast wifi

liked the location, staff, breakfast buffet, tea in the lobby, and pool

nice and hot pool

good breakfast it's not a calm neighborhood but very close to a big shopping mall, restaurants and not

breakfast was included in our rate, but when we arrived at the restaurant at the time the service

clean and gets the job done, the restaurant breakfast was the best i had ever had

we used the secure free parking facilities

it had great wifi a desk in the room for me to work and it was quiet

is very friendly and helpful, the hotel has great location and a lot of parking

fast same day laundry everything is good

wifi in my room it pretty weak.

wifi

there ir a bar close and the music is too loud until late.

no wifi in room

lee and elaine will let you do a load of laundry in their washer

nice furnished kitchen area with patio

the outdoor kitchen was perfect

you have your own private garden with picnic table and lounge chairs, a well equipped kitchen to do some cooking

the kitchen was pretty well stocked and had everything we needed

lots of daily social activities (some paid, some free), the vibes are super chill, there s a laundry service

the family dinners are a must :) laundry service is good and fast (external lady)

no laundry facilities

as i have adopted kids of color that is not something i appreciate

wifi is only in one communal place

the grounds are gorgeous, with a lovely pool and fantastic organic garden and plenty of hammocks

all the food was great, fresh and delicious, my favorite was breakfast, loved the fresh tortillas

the beautiful pool was an amazing amenity since the lake didn t seem to be that swimable

nice pool

we were super pleased with our suite, the food in the restaurant, the staff and the pool and gardens

breakfast was not included as it is in most hotels we have stayed in

tried to charge my over $100 for a load of laundry- claiming the prices are in usd when nothing else in entire

you had to send your clothes to laundry to get them pressed

in fact they forced us to use their laundry service - which was expensive

i paid an obscene amount for laundry, 90+, where i have previously been paying 20 for the same amount

wifi was a challenge

wifi very unstable

breakfast was good as well