grounds, restaurant has an amazing view, pool and kayaks

the road on one side is very loud with motorbikes, kids, shouting

the room was adequate, clean with comfortable beds and good wifi and a comfortable little sitting area in front

breakfast was amazing

the views, the swimming pool, the decor, the hacienda style, the kiaking, the location, the breakfast, the beds

breakfast was good as well

place was large and the kitchen was well appointed

a bad place but it needs work on various areas: reception, kitchen and availability of food (better menu), needs

staff, parking and location

parking is very steep and narrow, sometimes i had to get up in the morning to allow someone else to

two parking spots are available underneath so it is first in, best dressed

the hotel is very nice, the service is super friendly, it has a restaurant and room service with reasonable

i stayed in the beautiful new a frame with pool

to note, there are only 4 sun beds by the pool and they get snapped up quickly in the afternoon

poor or no lighting along the path from bungalows to reception and parking lot

very friendly staff, enough parking space

around pool (and my room next to pool), wifi was sometimes a bit too weak or lost.

the pool is fantastic for kids

the kids enjoyed the pool

good pool and access to the lake

hotel friendly staff beautiful gardens with fruits and a stunning view of volcano from the pool

a massage at the front desk they were calling me back, never heard anything from them, asked for pool service,

i had to point out one thing is that they promote a particular pool a lot as there are two but it seems to be

so much anything to dislike, but they will need to carry out maintenance to pool area soon

we particularly liked the upper house rooms with your own pool area

only small area for improvement would be the pool service, as there was no service to order drinks or cocktails

staff was great, amazing breakfast, restaurant is really good, amazing views from the volcanoes

the hotel also arranged for a great couples massage, laundry service, and a private boat tour of the lake

accommodating they graciously upgraded our room before we got there and even helped us with laundry

the resort was very clean, the restaurant was wonderful and the pool bar was phenomenal

also bar tenders and their friends seemed too busy having fun to serve you

we felt very welcome and every morning enjoyed coffee and a wonderful breakfast over looking the lake

lastly, the laundry service at the hotel was really expensive

laundry service, very expensive.

easy parking

i did eat breakfast - one day with toast and coffee, skip that and just lay the extra q for the american

the bar and restaurant service and food/drinks were excellent

even after we checked out, they graciously allowed us to continue using the pool facilities and provided us

kind of shabby and not soundproof. dirty pool.

wifi was weak

pool was constantly dirty, my kids were not able to enjoy it

also, the hotel has a lovely little outdoor pool as well as an indoor pool table and foosball that kept our

also, we took advantage of the laundry service i wish i could take this hotel with me on this trip

possible to make a laundry here, overall nice accomodation with hot shower for very good price

i did my laundry with them too; good if you need clean clothes in just a few hours

the hotel is clean, they have plenty of hot water, the breakfast is really good, and their laundry service is

hostel offers reasonably priced japanese food, laundry and even printing/copy services

but clean room, comfortable bed, very friendly staff, good breakfast included, good location, good wi-fi

wifi not working, extremely loud, staff not competent and unable to assist with any issues, no

it was also loud from the buses - the parking for buses is very near

the hotel has very nice views, very friendly staff, big open areas, free parking, huge and clean rooms

the view from the balcony, breakfast included, the pool was nice

have laundry services onsite

we got our laundry done here with a 24-hour turnaround

location is close to where to take the boat. friendly staff. free parking.

friendly staff, off street parking, clean rooms, hot water

i felt safe using the parking as well

the hotel was very clean and the sunday breakfast buffet was fantastic

rooms, lovely toiletries, fabulous complementary breakfast, beautiful planting made the hotel very relaxing,

location is good near the lakefront, and breakfast is included which was good

wifi connection working perfectly from the room, so could join an online session

wifi, free secure parking, comfy beds and good hot water pressure, helpful staff, great ac, good laundry service

very difficult to sleep with the hotel generator, local traffic, hotel moving laundry in the early hours etc

there is a kids club which is one of the reasons we booked this hotel but only open on weekends, a pity

parking is a little cumbersome

was charged twice for a room service item and the rooms were very warm

i like the location and the view. cheap laundry service.

the kids loved the pool area with the big slider

parking was unavailable during my stay

if you have kids, they have an excellent play area, including trampolines and playsets

i loved everything from the room to the patio and the pool.

had to catch a mini bus straight after breakfast

breakfast could improve a little bit

just about everything you need for a bed and breakfast place

poor wifi average location still renovating

good breakfast on 3rd floor terrace, pancakes, fresh fruit and coffee

very friendly staff, helped with a very efficient taxi and laundry service

free breakfast was delicious, staff was helpful and expedited our laundry, and it was a beautiful hotel

overcharged for a load of laundry ($17)

great staff and wonderful service!!! free wifi

parking of our car was not in the hotel, but very close in secure parking, for free

it offers laundry services and the stuff is friendly and smiling

cheap laundry service, availability of travel services

great location, friendly staff, cheap laundry service and good shower.

great value laundry service, comfy bed

excellent service provided for the in house laundry service

they also have a laundry service

laundry service was quick

quick laundry service

they also will do your laundry for a fee and serve a great breakfast menu each day again as an extra cost but

clean rooms, good location, quieter location than some, restaurant on the property, did my laundry quickly

they helped us with arranging shuttles and offered laundry service

the laundry service is very expensive, might be better to do it next

we had the best laundry service in 4 months travelling

wifi didn t work except sat in certain parts of the corridor outside my room

the owners were very friendly and allowed us an early check in as the room was ready

the pool had great views of the lake

lower floor rooms in the back just look out on the parking lot

the wifi was not reliable from the second floor where my room was located

the wifi was rubbish throughout the whole hotel so we needed the phone because we couldn t organise

parking is available, wifi is very very spotty

however, it was still loud, a bar above, loud people in the middle of the night going back to their rooms after

loud music at night from bar above

kitchen refrigerator, stove, micro, utensils

good location and good breakfast.

free breakfast

the breakfast included and that it is in a good location

you had to send your clothes to laundry to get them pressed

i paid an obscene amount for laundry, 90+, where i have previously been paying 20 for the same amount

tried to charge my over $100 for a load of laundry- claiming the prices are in usd when nothing else in entire

in fact they forced us to use their laundry service - which was expensive

room service was also not good

all offered activities were actually made, overpriced extras like laundry, can be very loud to sleep because of

was not so good, laundry service took 24h and we did not have that much time

great laundry service

it has great laundry and good breakfast

kitchen that is kept clean, the staff is super helpful and friendly, and they even provide a laundry service

accommodating, helpful and always happy to answer questions, assist with arranging things like laundry and

hotel is pretty and confortable, there is a swimming pool

the swimming pool was a bonus

wanted a value stay for 2 nights, away from the bar scene, with a pool and a kitchen

very friendly staff. included nice breakfast.

they changed the wifi password for some reason while i was there

whole place needed a facelift, entranceway was piled with plastic buckets and laundry

affordable laundry service

location,laundry

and a big fridge, set back away from main road so a lot less noise ,hot water and in house laundry service

good value for money, nice staff, laundry service.

free parking was available as advertised, and breakfast was included

wifi did not reach room

was hot water, good wifi, a good breakfast, and daniel and his family were accommodating and friendly

balcony room costs a little extra and just looks over a parking area

the breakfast was great and the wifi was good enough for a skype call

cheap and quick laundry service

the wifi works everywhere in the property

the free wifi didn't work.

uncomfortable beds and pillows, no hot water, wifi didn't work

wifi is pretty bad, the curtains were not making the room dark enough to sleep well in the

terrible wifi and cel service

wifi didn t work

for example the pool has a price to use

wifi, hot strong shower, very friendly and helpful staff, beautiful premises, very clean room and

no dinner, no laundry service, jacuzzi was out of service when we went

easy to walk to the lake shore or the pool

bathrooms and kitchen could use some updating

bigger rooms have their own kitchen

you came by rental car ( you must be very brave) if you don t rent a larger space with a kitchenette you

excellent breakfast and lunch

wish the restaurant was open earlier for breakfast and stayed open for dinner

breakfast was fantastic

includes good breakfast, and free access to the lovely nature reserve trails, beach and butterfly garden

don't speak english, little services offered after 5:00pm, wifi not very efficient in the rooms

laundry facility at your doorstep at a great

large room, good breakfast, reliable wifi, great lake view

also there was wifi up until the exterior of the hostal near the lake which was nice

wifi wasn't strong

m a solo traveller and wanted some time alone so i enjoyed it, also the breakfast was good (eggs, pancakes

the breakfast area was not really clean, and overall the place looks a little run down.

i was to leave very early so they cooked my breakfast the night before to accommodate

no laundry facilities

lots of daily social activities (some paid, some free), the vibes are super chill, there s a laundry service

the family dinners are a must :) laundry service is good and fast (external lady)

no wifi is what you need around the lake to enjoy it the fullest

lack of wifi but also appreciate the opportunity and intention to stay offline and be present

lee and elaine will let you do a load of laundry in their washer

the outdoor kitchen was perfect

you have your own private garden with picnic table and lounge chairs, a well equipped kitchen to do some cooking

the kitchenette is not particularly usable unless guests plan well in advance, as the property is quite

we loved sitting in the outdoor kitchen, which was very well stocked, unfortunately it was too windy and cold

fast same day laundry everything is good

however,the bar is opened til 9:30 p

wifi

didn't like that there's no room service

also there are spa treatments like sauna, massages, hot tubs and swimming stops

although two people are doing their laundry in the lake, it is crystal clear water

very friendly stuff. great view. kitchen

beers expensive in the bar onsite

the shared kitchen was lovely and really clean

it has a shared kitchen so we had the opportunity to cook our breakfast everyday

laundry service is good and very cheap

they also offer a laundry service in the little shop at the bottom

good laundry service available too

best view ever. super chilled rooftop terrasse. very cheep laundry

the staff were really friendly & provided a laundry service

great wifi connection

front gate was a bit tricky (just get staff to show you how) and a few lingering pests in the kitchen, normal

the kitchen is very dirty

kitchen was not clean

loved staying in the cabin, having use of the kitchen, free use of kayaks

the breakfast that is included is great, especially omelette

also the breakfast options were nice, though the service was slow

good value for breakfast

free breakfast was plain and it was deliciously filling

anything off the restaurant's breakfast menu was included with our stay

we also had laundry service done for a great price

they have a jacuzzi, offer laundry service and help you with tours

too bad the rooftop is only used for hanging laundry as it has a great view

the staff are fantastic, so friendly & helpful nothing is too much trouble, did our laundry for us for a great

wifi was very slow at times and didn t work on the last day

room was beautiful and we had a good time at the pool

they also have a nice heated pool

on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points

and the breakfast was sooo good

the breakfast was delicious (please get the chilaquiles)

there is a laundry facilities, massage, salon, and tour companies very close

they have a restaurant lake front and they include the breakfast in there as well, super nice

breakfast was really delicious, it was a big pancake with fresh fruit. i like it

maybe it s cause i came during low season, but i wasn t really offered any breakfast options

is very good value for money, clean and nice rooms with great breakfast

the breakfast is the real highlight fantastic pancakes and banana with a side of egg

was the cheapest accommodation in town and included a delicious breakfast

good breakfast of eggs, banana and pancakes

the free breakfast (eggs, pancakes and banana) was very yummy, and the coffee always hot and fresh

delicious and free breakfast

super pleasant - excellent service, great recommendations, superb morning sunrise tour, arranged laundry for us

also the laundry service was nice because they don't use a drier but let it sundry :d

had my laundry done by the hotel, and they lost my pants

good, nice service, laundry

the location and the room anddd the laundry

you'll also get a good breakfast

very kind staff, great breakfast! absolutely worth the money :)

breakfast was very

breakfast is included, and the view from the terrace is incredible

breakfast, coffee, free water wifi worked - terrace has great view.

wifi very unstable

from the terrasse hammocks spacious room staff so friendly & organized laundry for us lots of free

the pancake breakfast on the rooftop with an amazing view was wonderful each morning

breakfast of pancakes and fruit and coffee was a nice way to start every day

nice breakfast, free purified water, great location

breakfast is simple but good: pancakes, fruit and coffee or tea

they can also book tours for you and they offer a laundry service

super helpful and kind laundry service q20 per kilo

check-in, rooms, laundry service, room, bed comfort - no complaints whatsoever

aircon and wifi worked perfectly

nice building. good parking.

i dropped my laundry at 9pm and got it back at 9am next morning

was good, the rooms were clean, the view is fantastic, and seeing the ladies bathing and doing laundry below

the location was perfect and the breakfast was delicious

the restaurant and bar had lots of choices

others have mentioned, some of the rooms are situated near the bar area, so it can be very loud

the laundry facilities don't work

with lake view and reggae music + good pricing, great value for money + some services like laundry (separate

bed is very uncomfortable and kitchen has limited use

the free breakfast was delicious every morning, and the beds were comfy (i stayed in a shared dorm but was

felt dirty and old, the place is pretty run down and there was almost nothing in the kitchen

com had laundry services listed in the facilities however when we asked one staff member they said there

i had my laundry done and they lost 2 of my favorite garments

a bad experience with the hotel doing laundry

), use the canoes and there is also a laundry service

the breakfast was amazing