they did our laundry very well

is an older hotel, the pool is not heated, parking is a nightmare, room service and restaurant hours are limited

the pool is not heated, parking is a nightmare, room service and restaurant hours are limited, bar service is

colonial style hotel, beautiful room decor. wide parking space (indoor)

location very clean free parking

they even offered to do our laundry during holy week when laundromat could not be found

there turned out to be no breakfast provided.

wifi was very unreliable which was a problem because i was working while visiting and also we were

breakfast area was pretty

no breakfast

small bag of laundry done for 10q

daily housekeeping plus onsite laundry for a reasonable fee

good location, near to down town. clean room. convenient. wifi good.

small, had parking area, mostly quiet inside building, simple

very nice staff. good location. very accommodating. indoor parking.

parking was tricky to get in and out of

the only problem is the parking lot, is really difficult to enter

to grab the attention of the person at the front desk when we needed her to open the door to the parking lot

it had a lovely internal courtyard where i had breakfast every morning

when we were in a rush for breakfast they packaged the remainder for us to take on the road, so nice

did my laundry super quick, they were so kind and even upgraded the room, they were available to help with

no wifi , room is right next to the street so it s much too noisy.

the shared kitchen needs a thorough clean especially the fridge and hood!

kitchen initially needed cleaning as i think it's not used very much by guests

there is a large accessible kitchen

clean, staff very helpful, parking available, good traditional breakfast.

there is even a window to let the lights in - the breakfast is very basic ( eggs or pancakes) -the toilet

- the staff is really helpful - the free parking

all good but breakfast in the room was nice

clean, staff very helpful, parking available, good traditional breakfast.

the bed was comfortable and the wifi worked fine

cleaning service, no staff at all, low water pressure, no complimentary water, no safe, no parking in the hotel

i'm not actually sure if the kitchen is commonly used by the guests; i asked if i could store a few items in

parking was in a separate, secure parking lot around a corner from the hotel

facilities, no pool and gym. bar service isnt open to heat almond milk

excellent breakfast included, staff is great, facilities are great

the rooftop pool is heated (

the hotel is very clean and comfortable and the wifi works great

we really like the heated rooftop pool, couldn t get enough of it

it had great wifi a desk in the room for me to work and it was quiet

breakfast was included in our rate, but when we arrived at the restaurant at the time the service

breakfast was just an average guatemalan meal. the parking was spacious and safe.

the breakfast awesome

we used the secure free parking facilities

first option of room was horrible, no windows, no wifi, the celphone signal was lost, was a dirty room,

breakfast was delicious

is very friendly and helpful, the hotel has great location and a lot of parking

breakfast was not included as it is in most hotels we have stayed in

was pleased there was wifi available

issues with the wifi for 1 day but the staff did get it worked out after a couple complaints

enjoyed several meals by the pool

location, rooms and pool

the pool could use more maintenance

the breakfast was very good, the pool was nice

it has a good breakfast

- pathway around the pool dangerous (i

there pool, local to team parks

the breakfast was very good, the pool was nice

wouldn t recommend the laundry service

otherwise the comfort was great - very clean, nice hot water in the showers, appreciate the laundry line

there's a reasonably priced on-site cafe/restaurant serving wholesome food, laundry service, sauna, guest use

they were all welcoming and helpful- we used the laundry services, massage, sauna, and airport shuttle, we

advice you to book at the door and not online (50q at the door, 70q instead) the laundry service is 5q so good

com had laundry services listed in the facilities however when we asked one staff member they said there

a bad experience with the hotel doing laundry

i had my laundry done and they lost 2 of my favorite garments

), use the canoes and there is also a laundry service

views, kid staff, private boat launch, great location, informational, free kayaks, free breakfast

food was great at restaurant and the pool was very clean, well maintained

the pool was nice and the food we had at the restaurant was delicious

the laundry facilities don't work

with lake view and reggae music + good pricing, great value for money + some services like laundry (separate

near the city, breakfast at the restaurant with the same name. and a place to swim in the laguna

broken hot tub, no refrigerator in kitchen and almost no exercise equipt.

taken, i dont believe the sheets change after every guest that visits the bed, showers are ok and wifi is fast

i dropped my laundry at 9pm and got it back at 9am next morning

was good, the rooms were clean, the view is fantastic, and seeing the ladies bathing and doing laundry below

swimming pool with view on the lake

the pool and pool bar was nice

only issue was wifi was spotty and had to go to cafes to work.

check-in, rooms, laundry service, room, bed comfort - no complaints whatsoever

super helpful and kind laundry service q20 per kilo

they can also book tours for you and they offer a laundry service

wifi was out more than it was working and the hot water in the shower was delicate and lacking

nice building. good parking.

from the terrasse hammocks spacious room staff so friendly & organized laundry for us lots of free

nice breakfast, free purified water, great location

ry central but still quiet) - highly recommend

good breakfast, the very best location, 5 minutes max, walking from where the boat lets you off

although it wasnt mentioned on the page, breakfast was included

you'll also get a good breakfast

breakfast, coffee, free water wifi worked - terrace has great view.

very kind staff, great breakfast! absolutely worth the money :)

as a 5 star hotel which is not for the following reasons: - no amenities - poor wifi (doesn t work on terrace

) breakfast of pancakes, eggs and banana

laundry service returned quickly and smelling lovely

the location and the room anddd the laundry

good, nice service, laundry

super pleasant - excellent service, great recommendations, superb morning sunrise tour, arranged laundry for us

there was a gym on the roof where there was also a great view. great laundry service too.

the free breakfast (eggs, pancakes and banana) was very yummy, and the coffee always hot and fresh

breakfast, staff, and facilities were amazing

the breakfast is the real highlight fantastic pancakes and banana with a side of egg

was the cheapest accommodation in town and included a delicious breakfast

good breakfast of eggs, banana and pancakes

there is a laundry facilities, massage, salon, and tour companies very close

the breakfast is absolutely amazing and they let you choose which of the 2 restaurants you would like

they have a restaurant lake front and they include the breakfast in there as well, super nice

i was working during my stay and the wifi was not good in my first room, but i had to switch rooms and the wifi

place with delicious breakfast, clean nice rooms, and nice roof terrace

they have a jacuzzi, offer laundry service and help you with tours

the staff are fantastic, so friendly & helpful nothing is too much trouble, did our laundry for us for a great

we also had laundry service done for a great price

too bad the rooftop is only used for hanging laundry as it has a great view

wifi was very slow at times and didn t work on the last day

great breakfast

anything off the restaurant's breakfast menu was included with our stay

the breakfast that is included is great, especially omelette

staff were very friendly, included breakfast was wonderful and huge - just note that a drink is not included

good value for breakfast

laundry service is good and very cheap

good laundry service available too

tienda next door does laundry

best view ever. super chilled rooftop terrasse. very cheep laundry

the staff were really friendly & provided a laundry service

although two people are doing their laundry in the lake, it is crystal clear water

wifi a bit weak

the shared kitchen was lovely and really clean

location is perfect, next to the lake, 10 minutes walking distance from the bar area, which makes the hotel

it has a shared kitchen so we had the opportunity to cook our breakfast everyday

the kitchen is very dirty

secondly there are ants in the room and bugs all over the kitchen and common area

front gate was a bit tricky (just get staff to show you how) and a few lingering pests in the kitchen, normal

kitchen was not clean

great wifi connection

m a solo traveller and wanted some time alone so i enjoyed it, also the breakfast was good (eggs, pancakes

the breakfast area was not really clean, and overall the place looks a little run down.

i was to leave very early so they cooked my breakfast the night before to accommodate

laundry facility at your doorstep at a great

large room, good breakfast, reliable wifi, great lake view

wifi wasn't strong

also there was wifi up until the exterior of the hostal near the lake which was nice

fast same day laundry everything is good

the wifi can be spotty at times

also there are spa treatments like sauna, massages, hot tubs and swimming stops

the property is lovely the pool is great.

everything but the pool need to have reservation to be use . thays is what they said.

lee and elaine will let you do a load of laundry in their washer

the outdoor kitchen was perfect

the outdoor kitchen has a refrigerator and a two burner stove top

we loved sitting in the outdoor kitchen, which was very well stocked, unfortunately it was too windy and cold

the kitchen was pretty well stocked and had everything we needed

the family dinners are a must :) laundry service is good and fast (external lady)

no laundry facilities

lots of daily social activities (some paid, some free), the vibes are super chill, there s a laundry service

no wifi is what you need around the lake to enjoy it the fullest

english is main language as bar area staffed by travelling volunteers

wifi very unstable

internet was not good and access to wifi was spotty at best

the room was of a nice size, the ac worked well (and it is needed in retalhuleu) and the wifi was fine

there was noise until 10:00pm by the pool and on a bar nearby until 11:00pm

not good wifi . water pressure was low.

pool was excellent

few options for breakfast

in fact they forced us to use their laundry service - which was expensive

tried to charge my over $100 for a load of laundry- claiming the prices are in usd when nothing else in entire

i paid an obscene amount for laundry, 90+, where i have previously been paying 20 for the same amount

you had to send your clothes to laundry to get them pressed

location is breathtaking as are the gardens and wonderful pool area

grounds, restaurant has an amazing view, pool and kayaks

the included breakfast was super delicious, fresh, and had a variety of foods

the pool was clean and enjoyable

all the food was great, fresh and delicious, my favorite was breakfast, loved the fresh tortillas

the beautiful pool was an amazing amenity since the lake didn t seem to be that swimable

breakfast was good as well