food was great at restaurant and the pool was very clean, well maintained

the pool was nice and the food we had at the restaurant was delicious

the breakfast was very good, the pool was nice

the breakfast was really good, the staff was really helpful and the hotel is located next to the irtra

the breakfast was very good, the pool was nice

proximity to the leasure parks irta, breakfast/restaurant, staff availability

swimming pool is a plus and my kids enjoyed it at the end of the day

the pool could use more maintenance

not good wifi . water pressure was low.

the room was of a nice size, the ac worked well (and it is needed in retalhuleu) and the wifi was fine

there was noise until 10:00pm by the pool and on a bar nearby until 11:00pm

is a pool at the property, so there can be some noise coming from it during the day (it closes maybe

there was noise until 10:00pm by the pool and on a bar nearby until 11:00pm

few options for breakfast

issues with the wifi for 1 day but the staff did get it worked out after a couple complaints

enjoyed several meals by the pool

was pleased there was wifi available

location, rooms and pool

i'm not actually sure if the kitchen is commonly used by the guests; i asked if i could store a few items in

parking was in a separate, secure parking lot around a corner from the hotel

the bed was comfortable and the wifi worked fine

cleaning service, no staff at all, low water pressure, no complimentary water, no safe, no parking in the hotel

did my laundry super quick, they were so kind and even upgraded the room, they were available to help with

no wifi , room is right next to the street so it s much too noisy.

shared kitchen was filthy; i actually became sick when i looked inside the fridge and was very reluctant

there is a large accessible kitchen

the shared kitchen needs a thorough clean especially the fridge and hood!

the parking lot can be tricky

to help us out of the parking lot

there s even a kids playroom

to grab the attention of the person at the front desk when we needed her to open the door to the parking lot

breakfast options were often limited, but still, they were delicious.

daily housekeeping plus onsite laundry for a reasonable fee

small bag of laundry done for 10q

very nice staff. good location. very accommodating. indoor parking.

parking is free and very secure

small, had parking area, mostly quiet inside building, simple

they did our laundry very well

the pool was so cold, it was so bad for us

i liked the seating areas through the hotel, and the swimming pool was very nice

is an older hotel, the pool is not heated, parking is a nightmare, room service and restaurant hours are limited

breakfast was delicious! traditional eggs and beans.

they even offered to do our laundry during holy week when laundromat could not be found

breakfast area was pretty

wifi was very unreliable which was a problem because i was working while visiting and also we were

there turned out to be no breakfast provided.

no breakfast

nice and hot pool

the rooms are so comfy and clean and the buffet breakfast is a boom

gym and sauna were all closed during our stay

is a modern hotel , with a rooftop swimming pool, a gym

location and custumer service gym

breakfast was just an average guatemalan meal. the parking was spacious and safe.

breakfast was included in our rate, but when we arrived at the restaurant at the time the service

breakfast was just an average guatemalan meal. the parking was spacious and safe.

clean and gets the job done, the restaurant breakfast was the best i had ever had

good breakfast it's not a calm neighborhood but very close to a big shopping mall, restaurants and not

clean, staff very helpful, parking available, good traditional breakfast.

there is even a window to let the lights in - the breakfast is very basic ( eggs or pancakes) -the toilet

clean, staff very helpful, parking available, good traditional breakfast.

- the staff is really helpful - the free parking

all good but breakfast in the room was nice

first option of room was horrible, no windows, no wifi, the celphone signal was lost, was a dirty room,

breakfast was delicious

is very friendly and helpful, the hotel has great location and a lot of parking

breakfast was not included as it is in most hotels we have stayed in

front gate was a bit tricky (just get staff to show you how) and a few lingering pests in the kitchen, normal

the kitchen is very dirty

kitchen was not clean

you can t use the kitchen, you even have to pay for boiled water if you are wanting to make a tea

to use the kitchen to cook meals, incredible lounge area with exquisite view and lake accrssibility