i had my laundry done and they lost 2 of my favorite garments

), use the canoes and there is also a laundry service

a bad experience with the hotel doing laundry

com had laundry services listed in the facilities however when we asked one staff member they said there

the hot water was not that hot and the wifi doesn t work that well.

the laundry facilities don't work

with lake view and reggae music + good pricing, great value for money + some services like laundry (separate

breakfast included is a great perk. right up the block from the beach. super affordable!

the building is fairly new so clean and wifi was good other than a few power cuts which can t be helped

great location, friendly staff, breakfast.

otherwise the comfort was great - very clean, nice hot water in the showers, appreciate the laundry line

they were all welcoming and helpful- we used the laundry services, massage, sauna, and airport shuttle, we

wouldn t recommend the laundry service

advice you to book at the door and not online (50q at the door, 70q instead) the laundry service is 5q so good

there's a reasonably priced on-site cafe/restaurant serving wholesome food, laundry service, sauna, guest use

was good, the rooms were clean, the view is fantastic, and seeing the ladies bathing and doing laundry below

i dropped my laundry at 9pm and got it back at 9am next morning

beds, rooms are a great size, the pool and bar area is lovely to sit at, especially with the lake view

laguna, the layout is perfect, breakfast overlooking the lake is a dream while jumping in the pool which is

wifi could have been a bit stronger but we managed it

they can also book tours for you and they offer a laundry service

super helpful and kind laundry service q20 per kilo

check-in, rooms, laundry service, room, bed comfort - no complaints whatsoever

aircon and wifi worked perfectly

they also have wifi that is working

from the terrasse hammocks spacious room staff so friendly & organized laundry for us lots of free

the pancake breakfast on the rooftop with an amazing view was wonderful each morning

ry central but still quiet) - highly recommend

breakfast is simple but good: pancakes, fruit and coffee or tea

breakfast of pancakes and fruit and coffee was a nice way to start every day

as a 5 star hotel which is not for the following reasons: - no amenities - poor wifi (doesn t work on terrace

breakfast, coffee, free water wifi worked - terrace has great view.

breakfast was very

) breakfast of pancakes, eggs and banana

you'll also get a good breakfast

super pleasant - excellent service, great recommendations, superb morning sunrise tour, arranged laundry for us

also the laundry service was nice because they don't use a drier but let it sundry :d

had my laundry done by the hotel, and they lost my pants

laundry service returned quickly and smelling lovely

good, nice service, laundry

breakfast, staff, and facilities were amazing

the breakfast is the real highlight fantastic pancakes and banana with a side of egg

delicious and free breakfast

was the cheapest accommodation in town and included a delicious breakfast

the free breakfast (eggs, pancakes and banana) was very yummy, and the coffee always hot and fresh

there is a laundry facilities, massage, salon, and tour companies very close

for a few nights -good food -good wifi -central location close from everything and easy to reach -locally-owned

service the the breakfast was excellent it's not parking and the streets around the hotel are to small is hard

the menu of the breakfast has many options that of course it is included

it was clean and nice, the breakfast was really good.

we also had laundry service done for a great price

too bad the rooftop is only used for hanging laundry as it has a great view

the staff are fantastic, so friendly & helpful nothing is too much trouble, did our laundry for us for a great

they have a jacuzzi, offer laundry service and help you with tours

wifi in reception area was great for our video calls

also the breakfast options were nice, though the service was slow

free breakfast was plain and it was deliciously filling

staff were very friendly, included breakfast was wonderful and huge - just note that a drink is not included

anything off the restaurant's breakfast menu was included with our stay

good value for breakfast

good laundry service available too

they also offer a laundry service in the little shop at the bottom

best view ever. super chilled rooftop terrasse. very cheep laundry

the staff were really friendly & provided a laundry service

tienda next door does laundry

although two people are doing their laundry in the lake, it is crystal clear water

short walk into town so access to lively bar scene not far away but nice and quiet in hotel

wifi worked well, especially considering the wifi usually isn't great around the lake

wifi didn t really work in the dorm room. a bit hot while sleeping as well.

good food in the restaurant and there is also a kitchen where you can make your own stuff

i was to leave very early so they cooked my breakfast the night before to accommodate

m a solo traveller and wanted some time alone so i enjoyed it, also the breakfast was good (eggs, pancakes

the breakfast area was not really clean, and overall the place looks a little run down.

laundry facility at your doorstep at a great

also there was wifi up until the exterior of the hostal near the lake which was nice

large room, good breakfast, reliable wifi, great lake view

wifi wasn't strong

they also have a nice heated pool

on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points

the views and amenities were super nice especially the bluetooth speaker and fireplace

haha the breakfast each morning was phenomenal

and the breakfast was sooo good

kitchen was not clean

you can t use the kitchen, you even have to pay for boiled water if you are wanting to make a tea

secondly there are ants in the room and bugs all over the kitchen and common area

loved staying in the cabin, having use of the kitchen, free use of kayaks

the kitchen is very dirty

fast same day laundry everything is good

wifi

everything but the pool need to have reservation to be use . thays is what they said.

also there are spa treatments like sauna, massages, hot tubs and swimming stops

the wifi capacity is not strong enough to stream the music for the bar and also be reliable for guests

the hotel is very nice, the service is super friendly, it has a restaurant and room service with reasonable

wifi a bit patchy in the room.

hotel friendly staff beautiful gardens with fruits and a stunning view of volcano from the pool

good pool and access to the lake

the pool is fantastic for kids

wifi in the bedrooms didn t work while we were there so it was inconvenient to have to walk down

around pool (and my room next to pool), wifi was sometimes a bit too weak or lost.

stayed at the rooms at the back, nearer the road and pool and they were kinda dark and stuffy

wifi was good throughout the hotel

i stayed in the beautiful new a frame with pool

enjoyed the sauna, hot tub and pool

lee and elaine will let you do a load of laundry in their washer

nice furnished kitchen area with patio

you have your own private garden with picnic table and lounge chairs, a well equipped kitchen to do some cooking

we loved sitting in the outdoor kitchen, which was very well stocked, unfortunately it was too windy and cold

the kitchenette is not particularly usable unless guests plan well in advance, as the property is quite

no laundry facilities

the family dinners are a must :) laundry service is good and fast (external lady)

lots of daily social activities (some paid, some free), the vibes are super chill, there s a laundry service

went to this hostel with my adult kids and husband and we really enjoyed it

our kids (teenagers) loved the family style dinners meeting other travellers

terrible wifi and cel service

wifi didn t work

for example the pool has a price to use

wifi very unstable

wifi is spotty but this forced me to stay off electronics, which was my goal

includes good breakfast, and free access to the lovely nature reserve trails, beach and butterfly garden

breakfast was fantastic

don't speak english, little services offered after 5:00pm, wifi not very efficient in the rooms

excellent breakfast and lunch

they have a small kids that’s my daughter got to enjoy at the end of our day

excellent small cafe on the grounds and a beautiful infinity pool overlooking the lake

lower floor rooms in the back just look out on the parking lot

pool was chilly and a bit small, but it was never crowded so worked out

poor wifi

you had to send your clothes to laundry to get them pressed

i paid an obscene amount for laundry, 90+, where i have previously been paying 20 for the same amount

in fact they forced us to use their laundry service - which was expensive

tried to charge my over $100 for a load of laundry- claiming the prices are in usd when nothing else in entire

wifi was a challenge

i like the location and the view. cheap laundry service.

pool w/slide

parking was unavailable during my stay

play area for kids

the pool didn t seem nice to me

it has great laundry and good breakfast

was not so good, laundry service took 24h and we did not have that much time

laundry was unavailable for the week i was there

all offered activities were actually made, overpriced extras like laundry, can be very loud to sleep because of

great laundry service

no dinner, no laundry service, jacuzzi was out of service when we went

the walls are very think in the room so the wifi does not work inside the rooms.

didn t know that the restaurant was only open for breakfast, and the bar was never open, and that was

the bungalow, the pool

only the fact that the pool was closed by the time we stayed there.

overcharged for a load of laundry ($17)

very friendly staff, helped with a very efficient taxi and laundry service

free breakfast was delicious, staff was helpful and expedited our laundry, and it was a beautiful hotel

wifi was unreliable, and by unreliable i mean virtually nonexistent

the breakfast was typical, room was comfortable, and wifi was strong

very difficult to sleep with the hotel generator, local traffic, hotel moving laundry in the early hours etc

wifi, free secure parking, comfy beds and good hot water pressure, helpful staff, great ac, good laundry service

we enjoyed the food, the jacuzzi, the swimming pool, the view, the kids area, the location and the rooms

hot water was excellent, as well as the wifi

easy parking

-they also provide laundry service for an extra charge

excellent service provided for the in house laundry service

the location is great, the laundry service was quick and clean, and the staff were friendly

it offers laundry services and the stuff is friendly and smiling

the laundry service was very reasonably priced

the hotel was very clean and the sunday breakfast buffet was fantastic

rooms, lovely toiletries, fabulous complementary breakfast, beautiful planting made the hotel very relaxing,

location is good near the lakefront, and breakfast is included which was good

wifi connection working perfectly from the room, so could join an online session

there was no fridge even not in lobby and also swimming pool is not real fyi

also the hotel is somewhat close to the lake and parking was easy

the pool was unusable, dirty and probably unhealthy

also, the hotel has a lovely little outdoor pool as well as an indoor pool table and foosball that kept our

even after we checked out, they graciously allowed us to continue using the pool facilities and provided us

was very clean, friendly staff, good laundry service

laundry service was also quick and well

they also have a laundry service

laundry service

was very nice and helpful with any request from laundry service to transportation

we got our laundry done here with a 24-hour turnaround

have laundry services onsite

location is close to where to take the boat. friendly staff. free parking.

friendly staff, off street parking, clean rooms, hot water

the wifi didn t work well in the room

loudly music from the bar upstairs

free breakfast

staff we had were super friendly and even organised a take away breakfast for us

also breakfast included for the price was amazing and very yummy

however, it was still loud, a bar above, loud people in the middle of the night going back to their rooms after

wifi was very spotty especially inside the room

the breakfast was awesome, great coffee!

breakfast takes a little while as everyone seems to come down at 8am and i think it's only 1 or 2

but clean room, comfortable bed, very friendly staff, good breakfast included, good location, good wi-fi

breakfast was good

we had the best laundry service in 4 months travelling

they helped us with arranging shuttles and offered laundry service

the laundry service is very expensive, might be better to do it next

someone to open the door everytime i wanted to leave and enter ( early mornings or night) and the wifi- at times

wifi was flaky in room, both their wifi and when using my claro sim.

weren t told about the breakfast schedule and figured it was til 11

just about everything you need for a bed and breakfast place

poor wifi average location still renovating

good breakfast on 3rd floor terrace, pancakes, fresh fruit and coffee

friendly staff, breakfast

you are traveling in a car, the road is very extremely narrow, so that means you have to pay for parking and

free parking was available as advertised, and breakfast was included

the breakfast was great and the wifi was good enough for a skype call

was friendly and attentive, there was free drinking water and in guatemalan terms good wifi

liked the proximity of the main tourist attractions and early check in

and a big fridge, set back away from main road so a lot less noise ,hot water and in house laundry service

whole place needed a facelift, entranceway was piled with plastic buckets and laundry

good value for money, nice staff, laundry service.

affordable laundry service

location,laundry

the breakfast included and that it is in a good location

cheap and quick laundry service

the wifi works everywhere in the property

place for few nights, wifi works perfectly, it's very close to the main street with shops and restaurants, the

kind staff. nice place with tons of plants. good wifi.

the free wifi didn't work.

they changed the wifi password for some reason while i was there

accommodating, helpful and always happy to answer questions, assist with arranging things like laundry and

breakfast is perfect and the staff is very friendly

wanted a value stay for 2 nights, away from the bar scene, with a pool and a kitchen

the location was the best thing and the parking help me a lot

the hostel is very quiet and has fast wifi

laundry service

the hotel is clean, they have plenty of hot water, the breakfast is really good, and their laundry service is

breakfast, lunch, dinner and laundry available

i did my laundry with them too; good if you need clean clothes in just a few hours

possible to make a laundry here, overall nice accomodation with hot shower for very good price

wifi, hot strong shower, very friendly and helpful staff, beautiful premises, very clean room and

lastly, the laundry service at the hotel was really expensive

laundry service, very expensive.

pool and spa great. comfy bed. generous breakfast.

on colder nights they turn on a fireplace

breakfast and beautiful location near the docks of santa catarina

the hotel also arranged for a great couples massage, laundry service, and a private boat tour of the lake

accommodating they graciously upgraded our room before we got there and even helped us with laundry

the pool area is heavenly, the restaurant has really good food, but what really makes this place is the

especially the owner of the resort and the bartender at the swimmingpool

wifi in the rooms and only intermittent in 1 common area