fast same day laundry everything is good

the wifi signal is spot on everywhere

no wifi in room

the wifi can be spotty at times

be more well serviced in terms of having some staff come check up on you frequently, service your bar orders

lee and elaine will let you do a load of laundry in their washer

the wifi was satellite but didn t work except for from a few specific places.

we loved sitting in the outdoor kitchen, which was very well stocked, unfortunately it was too windy and cold

nice furnished kitchen area with patio

you have your own private garden with picnic table and lounge chairs, a well equipped kitchen to do some cooking

secondly there are ants in the room and bugs all over the kitchen and common area

the kitchen is very dirty

front gate was a bit tricky (just get staff to show you how) and a few lingering pests in the kitchen, normal

you can t use the kitchen, you even have to pay for boiled water if you are wanting to make a tea

kitchen was not clean

no laundry facilities

the family dinners are a must :) laundry service is good and fast (external lady)

lots of daily social activities (some paid, some free), the vibes are super chill, there s a laundry service

as i have adopted kids of color that is not something i appreciate

english is main language as bar area staffed by travelling volunteers

room was beautiful and we had a good time at the pool

and the breakfast was sooo good

haha the breakfast each morning was phenomenal

they also have a nice heated pool

on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points

terrible wifi and cel service

wifi didn t work

for example the pool has a price to use

laundry facility at your doorstep at a great

also there was wifi up until the exterior of the hostal near the lake which was nice

wifi wasn't strong

large room, good breakfast, reliable wifi, great lake view

i was to leave very early so they cooked my breakfast the night before to accommodate

m a solo traveller and wanted some time alone so i enjoyed it, also the breakfast was good (eggs, pancakes

the breakfast area was not really clean, and overall the place looks a little run down.

although two people are doing their laundry in the lake, it is crystal clear water

location is perfect, next to the lake, 10 minutes walking distance from the bar area, which makes the hotel

wifi didn t work in my room (room 14 with the bunk beds), but did in the lobby and some areas of

i liked the shared kitchen and use of the kayaks

they alsomhave a big, fully equipped kitchen

the breakfast that is included is great, especially omelette

great breakfast

staff were very friendly, included breakfast was wonderful and huge - just note that a drink is not included

free breakfast was plain and it was deliciously filling

anything off the restaurant's breakfast menu was included with our stay

the staff are fantastic, so friendly & helpful nothing is too much trouble, did our laundry for us for a great

we also had laundry service done for a great price

too bad the rooftop is only used for hanging laundry as it has a great view

they have a jacuzzi, offer laundry service and help you with tours

good wifi, hot showers

there is a laundry facilities, massage, salon, and tour companies very close

place with delicious breakfast, clean nice rooms, and nice roof terrace

i was working during my stay and the wifi was not good in my first room, but i had to switch rooms and the wifi

the breakfast is absolutely amazing and they let you choose which of the 2 restaurants you would like

maybe it s cause i came during low season, but i wasn t really offered any breakfast options

laundry service is good and very cheap

tienda next door does laundry

best view ever. super chilled rooftop terrasse. very cheep laundry

they also offer a laundry service in the little shop at the bottom

good laundry service available too

breakfast, staff, and facilities were amazing

very nice experience, the staff was always very friendly, the breakfast delicious, the garden very nice and the

the breakfast is the real highlight fantastic pancakes and banana with a side of egg

room, quiet, pleasant rest, delicious breakfast, very friendly staff i was able to rest well, i recommend

good breakfast of eggs, banana and pancakes

laundry service returned quickly and smelling lovely

super pleasant - excellent service, great recommendations, superb morning sunrise tour, arranged laundry for us

also the laundry service was nice because they don't use a drier but let it sundry :d

had my laundry done by the hotel, and they lost my pants

there was a gym on the roof where there was also a great view. great laundry service too.

couldn t believe my eyes as i ate breakfast

breakfast was very

very kind staff, great breakfast! absolutely worth the money :)

breakfast was good, it was the same thing both days we were there but it did the trick

wifi was good and available in all rooms and public spaces

from the terrasse hammocks spacious room staff so friendly & organized laundry for us lots of free

great breakfast, marvellous views from top terrace, good location from ferry dock & lovely staff

nice breakfast, free purified water, great location

breakfast of pancakes and fruit and coffee was a nice way to start every day

good breakfast, the very best location, 5 minutes max, walking from where the boat lets you off

the hotel is very nice, the service is super friendly, it has a restaurant and room service with reasonable

i like the location and the view. cheap laundry service.

with a climbing frame, trampolines and little football goals for the children to enjoy and the pool had a

nice swimming pool with slide, beautiful view from the terrace, very helpful staff, nice extras like table

if you have kids, they have an excellent play area, including trampolines and playsets

the kids loved the pool area with the big slider

super helpful and kind laundry service q20 per kilo

they can also book tours for you and they offer a laundry service

check-in, rooms, laundry service, room, bed comfort - no complaints whatsoever

good wifi

you want a room service you have to ask for it each day

attention , parking

pool was chilly and a bit small, but it was never crowded so worked out

the restaurant and wifi were excellent

however you can also benefit from it and enter the hotel's cafe and bar not being a

also the parking lot was behind me and workers worked past midnight

i paid an obscene amount for laundry, 90+, where i have previously been paying 20 for the same amount

in fact they forced us to use their laundry service - which was expensive

you had to send your clothes to laundry to get them pressed

tried to charge my over $100 for a load of laundry- claiming the prices are in usd when nothing else in entire

wifi was a challenge

was good, the rooms were clean, the view is fantastic, and seeing the ladies bathing and doing laundry below

i dropped my laundry at 9pm and got it back at 9am next morning

she gave us champagne upon our arrival and ensured everything was taken care of from our breakfast tickets to

wifi wasn't working the whole time we were there but not a huge issue as i was enjoying being in

laguna, the layout is perfect, breakfast overlooking the lake is a dream while jumping in the pool which is

very friendly staff, helped with a very efficient taxi and laundry service

free breakfast was delicious, staff was helpful and expedited our laundry, and it was a beautiful hotel

overcharged for a load of laundry ($17)

great staff and wonderful service!!! free wifi

parking of our car was not in the hotel, but very close in secure parking, for free

was not so good, laundry service took 24h and we did not have that much time

got our laundry done here as well

great laundry service

it has great laundry and good breakfast

electricity sockets next to the bed (including usb charging) laundry service is possible with extra cost

very difficult to sleep with the hotel generator, local traffic, hotel moving laundry in the early hours etc

wifi, free secure parking, comfy beds and good hot water pressure, helpful staff, great ac, good laundry service

location to walk main street (calle santander) and nearby water taxis, good wifi, free secure parking, comfy

but what really helped us was the kids house, my daughter loved it there

- room service was efficient, friendly, and affordable

with lake view and reggae music + good pricing, great value for money + some services like laundry (separate

the laundry facilities don't work

the free breakfast was delicious every morning, and the beds were comfy (i stayed in a shared dorm but was

the reception are at the entrance of a parking, the staffs don't speak english

breakfast is yummy

the hotel was very clean and the sunday breakfast buffet was fantastic

location is good near the lakefront, and breakfast is included which was good

wifi connection working perfectly from the room, so could join an online session

rooms, lovely toiletries, fabulous complementary breakfast, beautiful planting made the hotel very relaxing,

pool was constantly dirty, my kids were not able to enjoy it

wifi was weak

had issue with the water not working for a day, and then the wifi not working- though the staff were very helpful

pool was dirty and not used

also the hotel is somewhat close to the lake and parking was easy

the location is great, the laundry service was quick and clean, and the staff were friendly

the staff were very friendly and assisted with laundry and other documents that we needed printed

the laundry service was very reasonably priced

great value laundry service, comfy bed

-they also provide laundry service for an extra charge

they also will do your laundry for a fee and serve a great breakfast menu each day again as an extra cost but

was very clean, friendly staff, good laundry service

quick laundry service

clean rooms, good location, quieter location than some, restaurant on the property, did my laundry quickly

laundry service was quick

have laundry services onsite

we got our laundry done here with a 24-hour turnaround

i felt safe using the parking as well

the wifi didn t work well in the room

location is close to where to take the boat. friendly staff. free parking.

no dinner, no laundry service, jacuzzi was out of service when we went

the pool was nice, everything was very clean

wifi in the room, onsite restaurant was closed so we had to order in or go into town

room service was great too

walk too far on the beach or out to the parking lot, and you'll lose all reception

breakfast great, part of nature reserve - very cool to hike, see monkeys, walk across jungle

excellent breakfast and lunch

lot of natural light, silence,comfortable bed, towels and strong wifi

includes good breakfast, and free access to the lovely nature reserve trails, beach and butterfly garden

and wifi also seemed to turn off

loudly music from the bar upstairs

the glass walla (essentially) don't block out any of the sound from the streets and bar right above the hostel

however, it was still loud, a bar above, loud people in the middle of the night going back to their rooms after

good location and good breakfast.

staff we had were super friendly and even organised a take away breakfast for us

the personnel was great, the food, and parking. proximity to the lake and other attractions.

parking, staff ud83eudd47, balcony and pool.

next to public parking so it could get noisy at times

the breakfast was delicious and all was very clean and safe

parking, staff ud83eudd47, balcony and pool.

com had laundry services listed in the facilities however when we asked one staff member they said there

), use the canoes and there is also a laundry service

a bad experience with the hotel doing laundry

i had my laundry done and they lost 2 of my favorite garments

only that there was no wifi in the rooms, only in the restaurant.

the laundry service is very expensive, might be better to do it next

we had the best laundry service in 4 months travelling

they helped us with arranging shuttles and offered laundry service

wifi didn t work except sat in certain parts of the corridor outside my room

someone to open the door everytime i wanted to leave and enter ( early mornings or night) and the wifi- at times

friendly staff, breakfast

the showers were good, the internet was fast, the bed was comfy and the breakfast was good!

breakfast was good. nice view from outside breakfast terrace. short distance to all facilities.

good breakfast on 3rd floor terrace, pancakes, fresh fruit and coffee

weren t told about the breakfast schedule and figured it was til 11

wifi very unstable

the breakfast included and that it is in a good location

wifi was not good, a lot of loud noises from dogs on the street.

wifi did not reach room

the breakfast was great and the wifi was good enough for a skype call

is a really narrow street leading to the parking in front of the hotel - keep in mind if you are coming with a

wifi was good in the room

location,laundry

whole place needed a facelift, entranceway was piled with plastic buckets and laundry

affordable laundry service

good value for money, nice staff, laundry service.

and a big fridge, set back away from main road so a lot less noise ,hot water and in house laundry service

cheap and quick laundry service

the wifi works everywhere in the property

place for few nights, wifi works perfectly, it's very close to the main street with shops and restaurants, the

uncomfortable beds and pillows, no hot water, wifi didn't work

the free wifi didn't work.

they changed the wifi password for some reason while i was there

the wifi in the restaurant was sometimes not working

around pool (and my room next to pool), wifi was sometimes a bit too weak or lost.

i stayed in the beautiful new a frame with pool

we loved the pool, jacuzzi, and sauna and privacy of the cabins

to note, there are only 4 sun beds by the pool and they get snapped up quickly in the afternoon

accommodating, helpful and always happy to answer questions, assist with arranging things like laundry and

parking was provided which felt good

pool was small, was low on water and filter system wasn't working great

very friendly staff. included nice breakfast.

the hostel is very quiet and has fast wifi

possible to make a laundry here, overall nice accomodation with hot shower for very good price

i did my laundry with them too; good if you need clean clothes in just a few hours

also, we took advantage of the laundry service i wish i could take this hotel with me on this trip

they did my laundry for me for 20 quetzal us and hung it up to dry and everything

hostel offers reasonably priced japanese food, laundry and even printing/copy services

they were all welcoming and helpful- we used the laundry services, massage, sauna, and airport shuttle, we

wouldn t recommend the laundry service

advice you to book at the door and not online (50q at the door, 70q instead) the laundry service is 5q so good

otherwise the comfort was great - very clean, nice hot water in the showers, appreciate the laundry line

there's a reasonably priced on-site cafe/restaurant serving wholesome food, laundry service, sauna, guest use

wifi, hot strong shower, very friendly and helpful staff, beautiful premises, very clean room and

the kids enjoyed the pool

the pool is fantastic for kids

wifi in the bedrooms didn t work while we were there so it was inconvenient to have to walk down

a massage at the front desk they were calling me back, never heard anything from them, asked for pool service,

wifi a bit patchy in the room.

lastly, the laundry service at the hotel was really expensive

laundry service, very expensive.

pool and spa great. comfy bed. generous breakfast.

on colder nights they turn on a fireplace

breakfast and beautiful location near the docks of santa catarina

the hotel also arranged for a great couples massage, laundry service, and a private boat tour of the lake

accommodating they graciously upgraded our room before we got there and even helped us with laundry

the pool area is heavenly, the restaurant has really good food, but what really makes this place is the

especially the owner of the resort and the bartender at the swimmingpool

wifi in the rooms and only intermittent in 1 common area

we enjoyed the food both at breakfast and dinner

breakfast could be enhanced and food menu changed from day to day.

the included breakfast is simply coffee, fruit and bread with jam

we particularly liked the upper house rooms with your own pool area

wifi is extremely weak in all areas (room, reception, restaurant :(