are spacious hotel is very clean staff is very helpful beautiful spa available outdoor pool is beautiful variety

thing we did not like was that we could not hire golf buggies although there appeared to be golf buggies in use

lots of free parking

super large room, excellent varied choice at breakfast and staff

golf course and spa, which we did nt have time to try

parking is limited but usually no problem

personal greeting by the owner, private parking, wine tasting - great service

liked the easy access and free parking outside the hotel

the wifi is a little limited in range and there is not a 24 hour concierge, there is a 'phone number

a bit of a walk to find places to eat. street parking a bit of a lottery.

have stayed many times and secure parking is important

free parking spots close to the

free parking was a plus

pool furniture badly needs replacing. the breakfast was unexciting.

was spot on in the citadelle, staff very helpful, restaurant great, room overlooking the pool

parking is easy and the personnel very nice

free parking is an added point

hotel has a fine restaurant with nice prices and delicious food, free private parking and a very welcoming and

our room is on the ground floor with windows overlooking the parking.

there is free parking out front, and check in is easy, even after hours

the pool area was beautiful and the rooms so light and airy

it had a bar and restaurant for dinner, it does have breakfrast it would have been a perfect 10

in the fireplace, albeit behind a solid fire guard, but their constant scratching was worrisome

finally, our kids got a non-working card key and got locked out of the room

wifi connection was weak

real bonuses are the off road parking and the place being pet friendly

it is a perfect place to stop off on my way from north of france to south of spain

impeccable spa with jacuzzi and swimming pool. the breakfast had a lot of homemade items.

the pool closes at 7 which could be too early for those on a business trip to enjoy.

impeccable spa with jacuzzi and swimming pool. the breakfast had a lot of homemade items.

it has a lovely view over the lake pool area was lovely

nothing except pool too small for size of the hotel

room service

water bar to fill our water bottles with cold flat or sparkling water

all perfect!! ideil for family! there is a space specific for kids with stuff for play.

convenience, parking, facilities.

wifi didn't work well, but that may have been due to so many people using it during our stay

no bar just taps that beer came out off

great parking and close to trams

ud83dude33advertised a bar but no bar but think there was a limited selection of drinks available at reception

no laundry room

good location, secure parking

wifi was not good.

very pet friendly perfectly acceptable restaurant and bar after a long drive

secure parking good greeting at reception. welcoming of our dogs. fast bar service for dinner.

for example, laundry bag is a paper bag, no toiletries in the bathroom

only bar food available or room service

it s convenient, friendly, dog friendly, clean and the food is good. especially breakfast.

ordered a club sandwich from room service and it was abysmal

very pet friendly

no laundry - although listed on the website as a service offered

breakfast was fantastic, an absolute treat

breakfast was sumptuous

we normally have room service because of the dogs and they are very quick to deliver and the food is delicious

thanks for the bottles of water; you're a hero to my kids ;-)

), excellent wifi, really good breakfast included in the room rate and overall an extremely pleasant experience

breakfast delicious

breakfast very good, rooms clean and comfortable

nice rooms, very basic but exactly what i needed. breakfast was delicious too.

from location, breakfast,helpful staff and staff

they sell laundry pods at reception

friendly staff - very clean - good breakfast - good wifi - very quiet - fun location outside city center, with

didn t do breakfast

there is a nice pool, but the capacity of the pool and the sunbeds around the pool is rather limited when the

the cost of the breakfast...15 ?

the pool and outside area were beautiful, and the rooms were spacious and had everything we needed

common room, where you can prepare a simple meal - very important for families with small kids

swimming pool

pool was just a bonus

very clean, great pool and nice garden reataurant

try and get studio with terrace and kitchenette on bottom floor, direct access to pool, it s worth it

food was excellent, we had dinner and breakfast close to airport parking good more like a motel than hotel

beautiful furnishings and lovely staff. swimming pool great

spa and restaurant on site great coffee a lovely area to sit around the pool

the attention to details, the kindness of solicitude of the staff, the spa and garden are fantastic

expected more from the spa and the pool was a little smaller than expected but it was still nice

the hotel is buried in the bustling suburb of le bouscat - bikes, cars, kids going to school - so be prepared

this may have been because the hospitality staff was shuttling dirty laundry and trash around

loved the rooftop bar and restaurant gina

there in a summer pool party event (happens only few times per year apparently)

pool was a bit too small/crowded for us when we were there, the gym quite small and basic

swimming pool and roof top bar were a great addition to the hotel

breakfast was extremely good-ample the staff was very pleasant and helpful

fantastic! staff were fab, hotel was gorgeous, spa and gym were excellent.

location. pet friendly and parking

we like everything breakfast is superb

especially the rooms, location, rooftop bar, spa and staff

nice gym as well; no one in it

nice sauna and spa area, the rooms are very clean and they feel brand new

too much trouble whether it be at the reception, the exceptional restaurant/bar or the fantastic spa

ordered a room service club sandwich at midnight

well laid out , spa and pool facility . large upscale rooms with very attentive staff.

is no self-laundry and microwave oven

operate the tv, was not given wifi connection details when i checked in

breakfast is quite expensive, parking also is 20 euros, which adds up.

some gym equipment was not well maintained double bed was too singles pushed together, not enough

the room was super dark and no wifi in the room, it was working at the door but not inside.

wifi was an issue but they came up with a

bar together with reception

the wifi on the 5th floor only lasts for 5 minutes and then you have to re-enter your credentials

wifi is very bad, not a lot of storage room for clothes and stuff.

gym could do with a running machine

good modern hotel with parking just opposite tram a line to the hospital chu

a free drink but given we have a one year old not sure now they thought we'd manage to get to the bar lol

there is a restaurant on site and plenty of parking.

great for the airport and lots of parking

location for our needs (gymnastics competition at nearby stadium)

excellent wifi

was okay, bar wasn't great - inside main restaurant with no proper bar tenders which was a bit disappointing

choice a bit strange with a limited choice, quality very good anyway some disfuctionning in the room service,

only the wifi but it's a details

bad such a classy hotel doesn't have any gym or pool

were very nice and even did some laundry for me quite cheaply as soon as i arrived

wifi was perfect.

working wifi

it was very clean and had a flat screen tv, good wifi, air-con and a cattle for tea or coffee

wifi worked only at the frontdesk. couldn't connect to it in the room at all

the gym is a

the welcoming and helpful staff, beautiful room, great view, superb lunch and breakfast, location the best

location and pet friendly

and cross the road, it is the shore which is great to walk your dog if you travelling with pet

our room was large (2 adults and 2 kids)

drinks at the bar and breakfast were very expensive

we had booked a cozy mansard room, but we were upgraded to a lovely spacious comfortable room

pool was lovely and rooms are very large, location is good

staff was wonderful and helpful, the sauna and swimming pool were really nice

struggled with the wifi.

the rooms were nice, bed was extremely comfortable and room service and turn down service was

when i was called by the staff earlier in the week before we travelled, i was told that the new gym would be

breakfast was delicious

nice clean hotel and room was great given we had 2 kids and a dog

she wanted a spa break

one bottle of water in the room for two people, the other bottle was part of the mini bar and only available

i woke up with allergies, and when i looked down on the area rug, there were clumps of pet hair

no coffee/ tea in room, min bar fridge not working, shower head broken.

no complimentary water no working mini bar or kettle in room charged 3

it would be nice to have a small bar service in the super central room to enjoy a g&t in the evening

to a beautiful and large park jardin public for a pause during the day (perfect for kids) and as well

to a beautiful and large park « jardin public » for a pause during the day (perfect for kids) and as well

good wifi

also the wifi was good

the wifi didn't work.

room, the secret room, was on the lower ground floor next to the laundry and staff room

it is more a private restaurant of the hotel where they prepare food in the kitchen

the mini bar contents were delicious and well curated, the breakfast was lovely and the setting on the terrace

of stale cold toast with different jams) while having to repeatedly get up and walk into the kitchen to get any

breakfast will need a full review to itself to do it full service

exceptionally clean with generous sized bedrooms and a nice pool that was great for kids

clean, spacious, friendly staff and good breakfast

from the room to friendly staff, very good breakfast, and the fitness center

the breakfast was great with lots of choice

the pool was a bit cold but the kids still enjoyed

is no way this room should have been offered as a guest room, but it should be used as a store or laundry room

the spa staff need to be more attentive to guests needs. (towels, etc)

great location, clean, room service was very good, saved us from starving upon late arrival.

everything

gym is also very small and limited

no laundry service at weekend in a 4* hotel!

wifi connexion, and noise from other rooms

wifi is good

wifi not working

wonderful little boutique hotel. kids could sleep whilst i read in the courtyard. cute.

the wifi was not working well

wonderful little boutique hotel. kids could sleep whilst i read in the courtyard. cute.

the pool has too much chlorine and the laundry service was not available when required.

the room was impeccable and the room service and breakfast marvellous

the pool on the ground floor was a little too small

the wifi unsecured

small swimming pool

the staff were friendly and welcoming and helped us when we had a laundry service come pick up our laundry on

good beds, very good staff service and good internet connection excellent hot chocolate for the kids on

wifi a little weak, but good enough to get done what was needed

wifi was non existent for us who use ipads

wifi wasn't the best.

carpets dirty rooms felt damp cleaners were leaving laundry in the corridors

however the landings were very narrow and the laundry that was outside each door made it difficult to pass with

told nothing could be done until the morning by a visibly angry staff member who kicked a bag of laundry when

told nothing could be done until the morning by a visibly angry staff member who kicked a bag of laundry when

laundry was dark and on one visit the lights did not come on which was a bit scary

my wifi didn t work

warm and comfortable,with a gym

liked the room service breakfast and also the communal breakfast where the variety of food was excellent

the wifi was strong

room service options good be wider

dickheads in best western next door unloading laundry truck at 03:00!!

room dark. roof top bar and spa needs attention.

wifi was terrible, weak and kept dropping

was very good in the middle of the city, hotel was quiet ,and i appreciate that room service they was professional

rooftop bar was disappointing.

there was a laundry mat just a few blocks away and a nice spa which was unfortunately closed but we were able

corridors and the whole smelled of garbage and dirty laundry

great location. comfortable bed. clean room. good wifi. free bottle of water.

breakfast wasnt great

location , double glazed windows so very quiet , nice breakfast , comfortable beds , very clean

-very clean -really good wifi -comfy bed -easy check in with 24 hour reception

breakfast, nice air conditioned rooms

low speed wifi

great location and good wifi. flexible check-in and friendly staff. would stay here again

some wifi connection issue in the room.

they are pet friendly and pet lovers, they left a little water bowl for my dog, thanks

great location, friendly staff, very good bar and bar tender

the staff was so nice, breakfast was perfect, and the bar was a nice touch for evening cocktails

the bar in the evening was very welcoming

the beautiful cocktail bar and space was a real bonus

half which means it was not enough and was used by previous people the corridors smelled bad the wifi is very

there was no wifi

gel air conditioning is effective lots of socket points and usb good lighting large smart tv good wifi lots of

good location, friendly stuff, wifi is fast

the wifi worked great and the room was very spacious

comfortable and clean room, location, room service and friendly staff.

you can fill up your water bottles easily downstairs, there is a bar and beautiful little lounge there too

comfortable seating in bar and reception

room service was convenient for an evening where i had to work late, and it looked nice and tasted

wifi was very hit and miss.

expensive laundry.

we where running late ,due to arrive at 10 pm ,we rang ahead and as regular guests knew the room service menu

breakfast buffet is substantial and the staff do a great job

food options on the bar menu need to be revamped

the breakfast was excellent and the staff were welcoming and helpful