the location is quiet but convenient with parking close by

is nothing really, it would have bene great for there to have been a bar for a beer when we arrived (but there

a bit of a walk to find places to eat. street parking a bit of a lottery.

parking is limited but usually no problem

access to the town centre , free adjacent parking , a warm welcome from our hosts , clean comfortable room and

plenty of safe parking and a lot to look at within walking distance

was spot on in the citadelle, staff very helpful, restaurant great, room overlooking the pool

good parking

pool furniture badly needs replacing. the breakfast was unexciting.

room did not have pool view as was it was out of line of sight and fence and shrubs obscured as well

the spa pool water was not heated on our first day but when i complained it was warmer the next day

golf course and spa, which we did nt have time to try

beautiful winery converted hotel surrounded by golf courses and vineyards, very friendly staff and excellent

cooked breakfast would have been better if hot rather than cold.

room was very big and comfortable, the restaurant was very good, the pool area was great

parking is easy and the personnel very nice

free parking is an added point

hotel has a fine restaurant with nice prices and delicious food, free private parking and a very welcoming and

our room is on the ground floor with windows overlooking the parking.

there is free parking out front, and check in is easy, even after hours

purposely come to this more expensive place cause i wanted sit in a spa pool, even tho there was only 2 rooms

very good parking

impeccable spa with jacuzzi and swimming pool. the breakfast had a lot of homemade items.

spacious room and spa facilities, i would like to stay again

clean, welcoming, good stop after leaving caen. good breakfast and a nice spa to rejuvenate.

not do the chateau justice, stunningly beautiful, wonderful location outside bordeaux, fantastic pool area,

great pool

the rooms are beautiful and the gardens and pool are also superb

we had a beautiful view of the garden and pool

was a room service menu of pastas and salads which was tasty but no official meals outside breakfast

breakfast: no english breakfast (but french or german). not very important in fact.

breakfast delicious

from location, breakfast,helpful staff and staff

), excellent wifi, really good breakfast included in the room rate and overall an extremely pleasant experience

comfy beds. good breakfast. staff friendly and helpful. quivk chech in and out

lovely pool and garden to sit in and have dinner

try and get studio with terrace and kitchenette on bottom floor, direct access to pool, it s worth it

pool was just a bonus

food was excellent, we had dinner and breakfast close to airport parking good more like a motel than hotel

the lovely pool

extremely comfy bed. secured parking, gates and cctv. fantastic breakfast pleasant staff

the hotel was unclean, and the room service was poor

pet friendly hotels are difficult to find but very important for pet owners when travelling long

perhaps a few more snacks items on the room service menu.

great location, spacious , friendly bar & restaurant. dog friendly & easy , secure parking.

there were everthing i need , a good desk, working wifi, a shower and hairdryer, and tea and coffee maker, a

secure parking outside ground floor room

easy access to city. the meals were very good. parking near our room. very well organised.

is very convenient, wonderful hotel staff always at our service, great food at their restaurant, bar at the

staff went above and beyond, from an early check in to complimentary wine when we returned in the evening

no laundry room

secure parking good greeting at reception. welcoming of our dogs. fast bar service for dinner.

location was good for an overnight stay. pet friendly.

good breakfast and coffee

the room was very comfortable, and the breakfast was simply fantastic

for example, laundry bag is a paper bag, no toiletries in the bathroom

wifi very unstable

room service impeccable

ordered a club sandwich from room service and it was abysmal

the breakfast didn t have a lot of options

no laundry - although listed on the website as a service offered

the breakfast was nice and the pool was great. good to go with kids.

very friendly staff, warm, clean, secure parking, dog friendly.

only the breakfast should a bit better

room service was efficient

they sell laundry pods at reception

extensive breakfast. nice restaurant. nice personnel.

the service at the bar was pretty slow, as there was only one staff member that was both the waiter and the

enjoyed our stay at this hotel very much - it has a pool, a gym, the room is spacious and has all the basics

rooftop pool also a delight

this may have been because the hospitality staff was shuttling dirty laundry and trash around

the rooftop pool was lovely and warm, and breakfast was first class

the gym was well-equipped with just the right amount of machines

climbing wall was great fun for the kids

overall i wouldnt recommend it for families with kids

gym was fantastic and the breakfast very good

gym was fantastic and the breakfast very good

comfortable room, great facilities and gym, tasty breakfast, and lovely staff

the spa experts were very kind and knowledgeable

room was specious, modern and very comfortable. gym was great too.

food was amazing both breakfast and the in house japanese restaurant silent room, spa area is total bliss

well laid out , spa and pool facility . large upscale rooms with very attentive staff.

we spent lots of time by the pool which was a lovely place to relax and the treatments in the spa were heavenly

nice decor, comfortable bed and nice team. appreciated gym and spa area. good value for money.

every part of the hotel is luxurious: the rooms, the dining area, the reception, the pool

is no self-laundry and microwave oven

lovely large bedroom, great bathroom, good breakfast.

everything, very friendly staff , lovely hotel , great breakfast, i d highly recommend it !

staff especially at the bar

had comfortable bed, good shower, clean, good wifi, bit small

my kids loved it

my kids loved it

no kettle in the room but we used the one in the small gym next to our room

gym could do with a running machine

i reached late in the evening, so no restaurant or no room service available to get some food

lovely little bar and outside area

like the location and the facilities, but the wifi doesn't work well i appreciated the helpful and the welcoming

bad such a classy hotel doesn't have any gym or pool

wifi did not work

no bar and restaurant openings seemed hit or miss

were very nice and even did some laundry for me quite cheaply as soon as i arrived

comfortable beds, quiet room, good aircon and wifi

wifi was perfect.

wifi worked only at the frontdesk. couldn't connect to it in the room at all

the room though small did offer tea and coffee facilities, hair dryer, tv, and good wifi reception

easy parking, beneath the hotel. welcoming to pet dog.

to be improved: there is no gym, outdated decoration and you cannot open the window so the room was warm

terrace was nice too though only available at breakfast times

our room was large (2 adults and 2 kids)

of facilities and the awful decor no bar no restaurant no room service i understand they needed to decorate but

the small gym and pool were a bonus to relax in after a day in the city

the bar was well appointed and comfortable for our nightcaps

the spa facilities were really good if a little small but then again there is only 20 rooms at the

limited gym equipment

the small gym and pool were a bonus to relax in after a day in the city

breakfast was just about alright, it s one thing i didn t think was good value for money

swimming pool step very steep, dramatic step to the bottom

bed for kids was downstairs while parents could enjoy a drink on the private

also include at least one veggie item at breakfast

limited lunch time and room service menu. would have liked more vegetarian options at breakfast.

located 5 mins from the lovely bar outside the church at saint seurin

it would be nice to have a small bar service in the super central room to enjoy a g&t in the evening

one bottle of water in the room for two people, the other bottle was part of the mini bar and only available

i woke up with allergies, and when i looked down on the area rug, there were clumps of pet hair

no coffee/ tea in room, min bar fridge not working, shower head broken.

room, the secret room, was on the lower ground floor next to the laundry and staff room

had a bit of an issue with accessing wifi but think that was a temporary situation

front bar and sitting area was a real

the mini bar contents were delicious and well curated, the breakfast was lovely and the setting on the terrace

breakfast experience i've ever had

to a beautiful and large park jardin public for a pause during the day (perfect for kids) and as well

to a beautiful and large park « jardin public » for a pause during the day (perfect for kids) and as well

good wifi

wifi, breakfast but specially the staff

also the wifi was good

is no way this room should have been offered as a guest room, but it should be used as a store or laundry room

room service

the room service was fantastic and room was cleaned in the best way possible

used the spa and had a fantastic massage

great location! nice hotel breakfast. wonderful staff :)

wifi is good

also, wifi was rather

wonderful little boutique hotel. kids could sleep whilst i read in the courtyard. cute.

wifi not working

the wifi was not working well

no laundry service at weekend in a 4* hotel!

wifi connexion, and noise from other rooms

the pool has too much chlorine and the laundry service was not available when required.

hotel has a wine bar that was not open late afternoon or evening.

hand written note and treats (canele & fruit). spa far exceeded expectations.

treatment rooms are in its sister hotel 10 mi s walk away and the pool is not suitable for little kids

room service was in name only many of the few dishes advertised were not available

the staff were friendly and welcoming and helped us when we had a laundry service come pick up our laundry on

no restaurant, poor room service menu and the cooked meat at breakfast was off.

room, bed, bathroom, daily room service are really high quality

and we got an early check in which was great

good beds, very good staff service and good internet connection excellent hot chocolate for the kids on

good location, lovely big room with a window that opens. coin laundry facilities

told nothing could be done until the morning by a visibly angry staff member who kicked a bag of laundry when

however the landings were very narrow and the laundry that was outside each door made it difficult to pass with

told nothing could be done until the morning by a visibly angry staff member who kicked a bag of laundry when

carpets dirty rooms felt damp cleaners were leaving laundry in the corridors

there was a laundry mat just a few blocks away and a nice spa which was unfortunately closed but we were able

corridors and the whole smelled of garbage and dirty laundry

location perfect. we didn t have breakfast.

excellent wifi, lovely staff, nice breakfast. pretty close to the centre - safe area.

breakfast wasnt great

would hsve liked more weights and more variety of equipment in the gym

room service options good be wider

some machines in the gym weren t working hair dryer not great

location. it was very clean. staff was friendly and they smiled! loved the room service option.

liked the room service breakfast and also the communal breakfast where the variety of food was excellent

dickheads in best western next door unloading laundry truck at 03:00!!

breakfast with wonderful staff

friendly staff, location, cleanliness , good breakfast

is a first rate hotel with all the facilities you would want, including a great rooftop bar and restaurant

the spa was wonderful and the therapists there were downright the friendliest and caring i ve ever

the beautiful cocktail bar and space was a real bonus

wifi was very good. furniture was good. the location was nice.

the staff was so nice, breakfast was perfect, and the bar was a nice touch for evening cocktails

rooms are very clean and comfortable with tv and wifi throughout

room service is minimal

expensive laundry.

a bit more fruit at breakfast would ave been nice

small detail but i would prefer to pick a phone and press button for room service or front desk

they accept pets

spacious nice room. rich breakfast. very careful personal at the reception and good service.

the wifi is not that good

pretty modern tv and good wifi

there was no wifi

gel air conditioning is effective lots of socket points and usb good lighting large smart tv good wifi lots of

half which means it was not enough and was used by previous people the corridors smelled bad the wifi is very

they obviously were out of the laundry, but full of dust, crumbs, hair

was clean and bed comfortable, wifi was fast and strong in my room

decent breakfast in the morning

the bar area is nice and we were surprised to find an event taking place, a dance competition in the

the breakfast was plentiful, i wish there was an option of fresh berries and yoghurt and flakier

low speed wifi

breakfast at 6 euros was convenient and great value

very clean and new, compact room, pet friendly, quiet location, friendly staff!

convenience, free wifi, very friendly and helpful staff.

decent breakfast

there was a convenient laundry and mini grocery store less than 5minutes away

loved the bar lounge with tones of beers selection and a cozy

the wifi was ultra fast worked throughout the hotel free of charge

great breakfast and nice little gym. great opening hours.

breakfast excellent

whilst we did not use the room service meal menu, should we have wished to there was a very good choice with

it was a very comfortable walk to many restaurants, clubs and bars

wifi disconnected too often.

fantastic location. free access to a commercial gym is great

location , friendly and very helpful staff , very clean and comfortable room , good wifi and very high standard

also the laundry service is quite expensive: 4 to wash a pair of socks

great vibe and lovely rooftop bar / restaurant

location excellent, roof top bar excellent, staff very helpful.

the hotel caters well for a wide range of guests: families with kids, young people and single travellers

a double room, 1 bed, with views and i was given a small room, 2 kids beds, interior, no views

staff were amazing and the bar tender was exceptional

good location right out of old town, spacious room, very nice included breakfast

staff was exceptionally friendly (also towards kids) and had great menu offers for kids, e

the gym was basic but adequate

the breakfast is to die for

no laundry facilities

it was short 6 minute walk to nearby laundry mat

wifi was working quite well

breakfast, cleanliness, friendlyness, the room was cosy, good kitchen for dinner.

the bar was almost without softdrinks

the facilities of hotel was without wasserette (only laundry service e

laundry service although expensive

close to a laundry and short walk to catch the tram

very basic breakfast, very basic gym (no threadmill)

beds are comfy and the wifi works

is included in the price of the room and is more than adequate great value with good wifi and cheap secure

very comfortable rooms and rich breakfast

helpful friendly staff. comfy beds. rooms close together. goos value breakfast

a bar & restaurant if needed

pet friendly and staff very helpful, english spoken to aide our french