breakfast: no english breakfast (but french or german). not very important in fact.

breakfast delicious

parking situation and the breakfast is very basic and the same everyday. not enough choice.

nice rooms, very basic but exactly what i needed. breakfast was delicious too.

from location, breakfast,helpful staff and staff

pool was just a bonus

swimming pool

very clean, great pool and nice garden reataurant

food was excellent, we had dinner and breakfast close to airport parking good more like a motel than hotel

the lovely pool

brand new hotel. very comfortable bed. excellent bathroom and mirrors! safe parking

was cold and gym was boiling

that offered all the essential amenities, super clean, good breakfast and easy and plentiful parking

although lots of parking in multi-storey next to hotel in the dark, early hours in the morning the light comes

there is also parking available without extra charge

the bar is also a bonus

wifi must be re-registered after every six hours, which is a bit of a pain but nothing major

pool was good breakfast was continental with limited hot offering

swimming pool was great for the kids

all. location, room, parking,

excellent shuttle service

convenient to the airport with free shuttle service; outstanding breakfast selections; very friendly

my husband was thrilled to find a gymn there too

helpful staff, wonderful breakfast and excellent italian restaurant where we enjoyed a delicious dinner

convenient to the airport with free shuttle service; outstanding breakfast selections; very friendly

room service is not equivalent to a restaurant dinner

early check in, friendly staff, very accommodating and we d stay there again before a flight in

bordeaux airport hotel, free secure parking, good restaurant (much better than last time)

clean and tidy room. close to tram stop for access to city. shuttle to the airport terminal.

bathroom had mould in it. pet hair in the room set off of my allergies.

wifi worked perfectly, also

wifi isn't working properly (hard to get connected at all, w/o event talking about data rates

very quiet, conveniently located close to the airport, free parking

good wifi direct bus to city

no kettle for drinks in room, wifi not working in our floor,level 1

there as had to catch early flight and it is close to the airport with free parking

breakfast had a good selection. staff were very welcoming and friendly

for evening arrival, they are both serving on the bar and doing reception duties) they were very friendly and

close to airport with prompt shuttle

a basic hotel but spacious rooms, free parking and a decent breakfast from 5am - which is brilliant when you

we had room service in evening which was truly superb and breakfast was yummy too

wifi not working

pool is for adults only and as a family with kids it’s quite disappointing!

the gym was okay

free parking in the hotel was secure with many slots

everything. the staff was very helpful and friendly lovely park for kids

clean, comfortable and good parking

parking with tesla superchargers, breakfast was very good, outdoor pool and gardens were impressive

superb breakfast friendly staff outstanding cleaning good parking facilites

efficient, clean rooms, secure parking, tesla supercharger stations on the parking lot

real bonuses are the off road parking and the place being pet friendly

impeccable spa with jacuzzi and swimming pool. the breakfast had a lot of homemade items.

spacious room and spa facilities, i would like to stay again

were on a big road trip from the north of france to the south of spain, driving in a car with a roof box, so i

purposely come to this more expensive place cause i wanted sit in a spa pool, even tho there was only 2 rooms

the driver then proceeded to stack tall, steel baskets, full of laundry, against our vehicle

convenience. laundry facilities (self service) great for long stay.

laundry looks perfect and water pool has warm water

breakfast clean comfortable rooms the pool and gym area is very large and clean the rooms had air conditioning

wifi was hit and miss

the view of the pool was perfect, and i enjoyed a swim most days, the staff were all professional, yet friendly

and i would not hesitate to recommend it to anyone looking for a relaxing break (they have a spa too

sitting by the pool was the perfect way to relax and unwind for a few days

the outdoor pool was magical, and ideal for hot days

our hosts could not have been more attentive and helpful - offering room service and drinks at the bar

they sell laundry pods at reception

breakfast could have been nicer!

the hotel also has a gym and swimming pool

there is a lake nearby with kayak hire and other activities for the kids

rooftop pool also a delight

for breakfast too small, service slow and felt overcrowded

food was amazing but we would have liked to see a few more things on the room service menu- possibly a few

large, comfortable room with lounge area, mini bar inclusions, bath, great bathroom products (no hair conditioner

the grounds are beautiful with an outdoor pool and very relaxing spa area

also include at least one veggie item at breakfast

no coffee/ tea in room, min bar fridge not working, shower head broken.

the shower specially, the kitchenette isn't really adequate

no complimentary water no working mini bar or kettle in room charged 3

i woke up with allergies, and when i looked down on the area rug, there were clumps of pet hair

wifi not operational

for example, laundry bag is a paper bag, no toiletries in the bathroom

the casino is still there and that also despite being open it looks dated and dirty

only bar food available or room service

really nice and comfy hotel. lovely pool area. nice and clean . breakfast selection good.

i ordered the romantic option for 50, with petals, balloons and a box of small desserts

it has a lovely view over the lake pool area was lovely

it's a bit cramped in the room with the sofa bed made up for kids, but we spent little time in the room so was

stay - new room with comfy beds, good tv channels, wifi, aircon plus friendly staff at reception & restaurant

hotel room was completely inappropriate for our needs, the room service breakfast of one coffee and one tea and

just missing like a pair of slippers in the room and probably the mini bar should be filled up

no laundry room

with a car was very useful free parking

breakfast was excellent

ideal for 1 night stop over with kids

location was good for an overnight stay. pet friendly.

they obviously were out of the laundry, but full of dust, crumbs, hair

pet friendly and secure parking

decent breakfast and helpful staff

the bar fridge didn t work properly but for everything that was great, it quickly made up for that

decent breakfast in the morning

room, the secret room, was on the lower ground floor next to the laundry and staff room

room is tiny with one table and right by the kitchen with staff going in and out all the time

breakfast was great we loved our room.

more could be made of the common lounge area by the lobby eg a bar or drinks service

front bar and sitting area was a real

expensive laundry.

great location. chic boutique hotel. lovely staff. excellent breakfast. very comfortable.

they accept pets

we order room service

we where running late ,due to arrive at 10 pm ,we rang ahead and as regular guests knew the room service menu

also, you can only get served beer and/or coffee at the bar between 16:00 and 22:00

no bar just taps that beer came out off

wifi didn't work well, but that may have been due to so many people using it during our stay

is very convenient, wonderful hotel staff always at our service, great food at their restaurant, bar at the

free parking

there was a convenient laundry and mini grocery store less than 5minutes away

the wifi was ultra fast worked throughout the hotel free of charge

breakfast offered the usual selection and was well presented i would like to give a special nod to

breakfast was really good

great breakfast and nice little gym. great opening hours.

plenty of choice at breakfast (we chose room only as we wanted to lie on (we just had breakfast there on our

the staff, the room, the breakfast

high price compared to facilities no bottled water, coffeemaker in the room. no room service

the staff and breakfast were outstanding.

immediate bars or restaurants within the area but ten mins on the tram got you to them

no laundry - although listed on the website as a service offered

in room didn t work so couldn t find out information and had to go down to reception to order room service

thanks for the bottles of water; you're a hero to my kids ;-)

pool, breakfast, room

the breakfast was nice and the pool was great. good to go with kids.

they have an excellent concept of one large kitchen which had a fridge filled with soft drinks and a microwave

breakfast is vv expensive for a family, but nice

we had two interconnecting family rooms - the kids especially were impressed with the added extras like the

staff were amazing and the bar tender was exceptional

my 3 and 6 year old loved our family room, and we had the perfect set up for a city break with kids - but still

good wifi

room was a good size and quiet with fully functioning air conditioning, wifi and a mini bar (though you have to

also the wifi was good

to a beautiful and large park « jardin public » for a pause during the day (perfect for kids) and as well

wifi, breakfast but specially the staff

wonderful little boutique hotel. kids could sleep whilst i read in the courtyard. cute.

the wifi was not working well

also, wifi was rather

wifi is good

wifi not working

the pool has too much chlorine and the laundry service was not available when required.

the wifi unsecured

the room was impeccable and the room service and breakfast marvellous

the spa was a lovely added option included in the stay, and with no other visitors to the pool and

hand written note and treats (canele & fruit). spa far exceeded expectations.

is no self-laundry and microwave oven

the location was great. it was clean! the staff in the bar and restaurant were awesome!

loved the option of express breakfast at the bar

staff especially at the bar

breakfast was tasty

nice breakfast

the breakfast as well, perfect for a road

corridors and the whole smelled of garbage and dirty laundry

there was a laundry mat just a few blocks away and a nice spa which was unfortunately closed but we were able

great location. good wifi.

location perfect. we didn t have breakfast.

does not have free parking and there's an extra charge for the pet as well so, after all, it wasn't so good

well laid out , spa and pool facility . large upscale rooms with very attentive staff.

well laid out , spa and pool facility . large upscale rooms with very attentive staff.

the room was absolutely amazing, spacious, walk-in shower, minibar, coffee machine, etc

nice swimming pool

ordered a room service club sandwich at midnight

we had booked a cozy mansard room, but we were upgraded to a lovely spacious comfortable room

staff was wonderful and helpful, the sauna and swimming pool were really nice

lots of charm - the warm and welcoming staff - the spa is superb, especially the indoor pool - the

the spa are is really nice

gym

the facilities of hotel was without wasserette (only laundry service e

laundry service although expensive

close to a laundry and short walk to catch the tram

stayed with 2 young kids, room was catered for this. outstanding service

very basic breakfast, very basic gym (no threadmill)

is no way this room should have been offered as a guest room, but it should be used as a store or laundry room

no swimming pool

easy check in, tour set-up, breakfast and check out

cellent breakfast but maybe change up the daily offerings for those on an extended

one evening wanted room service however called twice reception and nobody answered

it was short 6 minute walk to nearby laundry mat

no laundry facilities

great breakfast buffet that the kids loved

wifi didn't work initially which was annoying as we needed it to confirm bookings

great location and good breakfast

were very nice and even did some laundry for me quite cheaply as soon as i arrived

wifi did not work at all, i could not connect with my linux laptop.

comfortable beds, quiet room, good aircon and wifi

the room though small did offer tea and coffee facilities, hair dryer, tv, and good wifi reception

it was very clean and had a flat screen tv, good wifi, air-con and a cattle for tea or coffee

great location, friendly staff, very good bar and bar tender

cocktail prices at the hotel bar were too high

building very clean reception staff fantastic, friendly theo in the bar made some fantastic cocktails breakfast

wifi was very good. furniture was good. the location was nice.

room service is minimal

gym was being refurbished as was the restaurant and bar at the top, so didn't get to use them which

wish the terrace was open all day long. (7th floor). was open just for the breakfast hours.

to be improved: there is no gym, outdated decoration and you cannot open the window so the room was warm

rooms / no connecting door between our room and adjacent kids room / no water source in separate toilet room

of facilities and the awful decor no bar no restaurant no room service i understand they needed to decorate but

no laundry service at weekend in a 4* hotel!

wifi connexion, and noise from other rooms

some machines in the gym weren t working hair dryer not great

no room service despite that being advertised unless you want a microwave meal

we booked this property because of the gym but it was a very small gym, no weights.

warm and comfortable,with a gym

the gym could be better- small and dark in the basement.

also the laundry service is quite expensive: 4 to wash a pair of socks

location excellent, roof top bar excellent, staff very helpful.

location, late check out, good breakfast

the roof top bar and the staff were amazing.

location and rooftop bar are fantastic

laundry was dark and on one visit the lights did not come on which was a bit scary

told nothing could be done until the morning by a visibly angry staff member who kicked a bag of laundry when

good location, lovely big room with a window that opens. coin laundry facilities

carpets dirty rooms felt damp cleaners were leaving laundry in the corridors

told nothing could be done until the morning by a visibly angry staff member who kicked a bag of laundry when

dickheads in best western next door unloading laundry truck at 03:00!!

was disappointed that i could not use the swimming pool until 0930 (which i did not as it would have spoilt

breakfast was exceptional, the staff were extremely helpful and the rooftop bar was a wonderful

sauna and haman and pool(more of a large hot tub)

wifi was terrible, weak and kept dropping

the staff were friendly and welcoming and helped us when we had a laundry service come pick up our laundry on

room was a bit on the small side. wifi didn't always work.

slow wifi

good wifi

wifi frequently dropped, but maybe this was because we were at the end of a hall on a high floor

friendly staff, the wifi was good, clean towels daily

gel air conditioning is effective lots of socket points and usb good lighting large smart tv good wifi lots of

half which means it was not enough and was used by previous people the corridors smelled bad the wifi is very

good location, friendly stuff, wifi is fast

the wifi worked great and the room was very spacious

excellent wifi

was okay, bar wasn't great - inside main restaurant with no proper bar tenders which was a bit disappointing

bar was not open, room service was available for drinks but no bar area service.

no bar and restaurant openings seemed hit or miss

far from downtown. limited hours of on site bar and restaurant.

loved access to the gym down the road.

wifi was very hit and miss.

breakfast good and access to nearby gym an added bonus

location, great room, spacious, coffee and tea making facilities, restaurant and room service

whilst we did not use the room service meal menu, should we have wished to there was a very good choice with

the options for room service were not

the parking just in front is very convenient

menu expensive, bar service in the evening was slow especially if reception staff were busy

free parking next to entrance

breakfast on board

breakfast option in room service, location is in a fancy place but a bit away from the historical

room service was great. and the spa facilities were a nice bonus.

was really high quality: rooms, silence, view, restaurant, staff, the gym (a real gym shared with the guests of

nice bar on the rooftop terrace

excellent facilities, gym, health spa, bars, restaurant. very good range for breakfast

the hotel was not in bordeaux- we had a car and it was easy enough to get there and underground parking was in

he was the receptionist, cook, server, room service delivery, etc

not do the chateau justice, stunningly beautiful, wonderful location outside bordeaux, fantastic pool area,

finally, our kids got a non-working card key and got locked out of the room

nature, beautiful interior and even though they did not have a restaurant, the room service food was really

was perfect (breakfast room and bar was closed due to covid-19 so i cannot comment on

gym could do with a running machine

poor wifi connection in the bedroom.

hot water in the morning, cheap plastic glasses in the bathroom, room service did not even replace the complimentary

wifi little weak