- really cosy and luxurious - but they re nothing compared to the restaurant and terrace/pool area

spa and restaurant on site great coffee a lovely area to sit around the pool

and i would not hesitate to recommend it to anyone looking for a relaxing break (they have a spa too

the hotel is buried in the bustling suburb of le bouscat - bikes, cars, kids going to school - so be prepared

our hosts could not have been more attentive and helpful - offering room service and drinks at the bar

they sell laundry pods at reception

the breakfast was fresh and filling and for a low carb diet there was plenty to choose from which is

the pool was closed, this was one of the reasons why we booked this hotel.

breakfast could have been nicer!

towels at the gym, no water (there is no bathroom neither), no tissue to clean the facilities after usage (while

is no self-laundry and microwave oven

comfortable room with huge bed. excellent breakfast. friendly staff.

operate the tv, was not given wifi connection details when i checked in

breakfast was tasty

the bar garden below our window was a bit noisy into the evening, but not a major problem.

decor (philippe starck), lovely rooms, relaxing pool/spa area, lively restaurant with the bar as part of it

well laid out , spa and pool facility . large upscale rooms with very attentive staff.

nice sauna and spa area, the rooms are very clean and they feel brand new

food was amazing both breakfast and the in house japanese restaurant silent room, spa area is total bliss

nice gym as well; no one in it

absolute luxury, the pool was stunning and a much needed break from the heat

limited lunch time and room service menu. would have liked more vegetarian options at breakfast.

it would great to have a kids menu option but i have been told its coming soon

the staff are exceptional and were amazing with children, room set up also great with kids!

pool area was glorious

it would be nice to have a small bar service in the super central room to enjoy a g&t in the evening

good location in the old town plenty of little bars and restaurants yo cater for your needs and pet

all good except -wifi spotty

located 5 mins from the lovely bar outside the church at saint seurin

no complimentary water no working mini bar or kettle in room charged 3

were very nice and even did some laundry for me quite cheaply as soon as i arrived

pet friendly hotel

one thing that brought the rating down was the lack of functioning wifi

wifi was not working well

room, good wifi, excellent location in the middle of the lovely neighborhood, lots of cafes&boulangeries

room, the secret room, was on the lower ground floor next to the laundry and staff room

breakfast intimate and friendly

had a bit of an issue with accessing wifi but think that was a temporary situation

breakfast was great we loved our room.

the mini bar contents were delicious and well curated, the breakfast was lovely and the setting on the terrace

lots of charm - the warm and welcoming staff - the spa is superb, especially the indoor pool - the

lots of charm - the warm and welcoming staff - the spa is superb, especially the indoor pool - the

the small gym and pool were a bonus to relax in after a day in the city

pool was lovely and rooms are very large, location is good

drinks at the bar and breakfast were very expensive

a great breakfast. plenty of delicious choices and a great view over bordeaux

cofortable room - pet friendly

, not flexible with early check in

good location. very friendly staff and delicious breakfast!!

while the hotel was pet friendly i do think it's a bit ridiculous to be charged a 12 euro per night cleaning

good wifi

also the wifi was good

wifi, breakfast but specially the staff

to a beautiful and large park « jardin public » for a pause during the day (perfect for kids) and as well

the wifi didn't work.

january the restaurant was not open in the evening and the bar hours at the cameleon next door were limited

choice a bit strange with a limited choice, quality very good anyway some disfuctionning in the room service,

bar was not open, room service was available for drinks but no bar area service.

excellent wifi

lovely little bar and outside area

wifi not working

wonderful little boutique hotel. kids could sleep whilst i read in the courtyard. cute.

wonderful little boutique hotel. kids could sleep whilst i read in the courtyard. cute.

the wifi was not working well

wifi is good

is no way this room should have been offered as a guest room, but it should be used as a store or laundry room

wifi access poor and complicated. we ended up using my husband's mobile system

used the spa and had a fantastic massage

excellent restaurant and wine bar as well as excellent rooms

comfortable, there were great amenities provided in the room, the location was perfect, and the bar and restaurant

the pool has too much chlorine and the laundry service was not available when required.

we have three kids that didn t travel with us and the peace for a city centre hotel was great

the mini bar was stocked, and we were not charged for using items inside as this was included on the price

were woken by knocking on the door with breakfast when we didn t order room service

was no bar or facilities to have a drink or cocktail/food other than room service or breakfast as there was

corridors and the whole smelled of garbage and dirty laundry

there was a laundry mat just a few blocks away and a nice spa which was unfortunately closed but we were able

we paid for breakfast just one of the mornings, it was nice, but quite basic.

location perfect. we didn t have breakfast.

, the location of the hotel is very convenient and the breakfast is very good and well presented

no laundry service at weekend in a 4* hotel!

wifi connexion, and noise from other rooms

expensive laundry.

we were able to get room service also

we order room service

level of service, food, room service, clean and safe commercial center nearby

they accept pets

they obviously were out of the laundry, but full of dust, crumbs, hair

staff, free easy private parking, location 10 minutes to centre, smooth wifi, clean rooms and comfortable beds

great service from the bar and felt very at home

breakfast really good. location, clean, quiet, friendly

would stay here again, especially when travelling with my pet

carpets dirty rooms felt damp cleaners were leaving laundry in the corridors

good location, lovely big room with a window that opens. coin laundry facilities

however the landings were very narrow and the laundry that was outside each door made it difficult to pass with

told nothing could be done until the morning by a visibly angry staff member who kicked a bag of laundry when

told nothing could be done until the morning by a visibly angry staff member who kicked a bag of laundry when

would hsve liked more weights and more variety of equipment in the gym

some machines in the gym weren t working hair dryer not great

room service available, but i didn't use it

we booked this property because of the gym but it was a very small gym, no weights.

the gym could be better- small and dark in the basement.

there was a convenient laundry and mini grocery store less than 5minutes away

unfortunately no connecting rooms in the hotel but we got two rooms next to each other for our kids

a good quality the great quality including the bathroom and i enjoyed the facilities such as the gym

wifi conneciton was very good

great location and breakfast!

small bar fridge in rooms

wifi was very good. furniture was good. the location was nice.

the bar in the evening was very welcoming

building very clean reception staff fantastic, friendly theo in the bar made some fantastic cocktails breakfast

cocktail prices at the hotel bar were too high

the staff were friendly and welcoming and helped us when we had a laundry service come pick up our laundry on

good beds, very good staff service and good internet connection excellent hot chocolate for the kids on

no restaurant, poor room service menu and the cooked meat at breakfast was off.

slow wifi

wifi frequently dropped, but maybe this was because we were at the end of a hall on a high floor

dickheads in best western next door unloading laundry truck at 03:00!!

wifi was terrible, weak and kept dropping

location, service amazing breakfast and very friendly and professional staff

the best part of the trip was the spa

room service was limited and quality of food was below average for this type of hotel

of the rooms on our corridor had received room service

underground garage with ev chargers also very handy

comfortable room, great facilities and gym, tasty breakfast, and lovely staff

i didn't like the bar setup.

did order a pizza in the roof top bar which after 40 minutes of waiting, i asked where it was and the staff had

staff uniform to desk to bar and restaurant designs are all very casual in a nice way

the hotel is very modern as well, fully fitted with all sorts of ammenities, gym, you name it

i think they are aiming at pet lovers ( there was a dog running around the reception and restaurant) and it

bar and restaurant offer good range and great service

my 3 and 6 year old loved our family room, and we had the perfect set up for a city break with kids - but still

friendly staff, the wifi was good, clean towels daily

gel air conditioning is effective lots of socket points and usb good lighting large smart tv good wifi lots of

there was no wifi

good location, friendly stuff, wifi is fast

the wifi was free and good

also the laundry service is quite expensive: 4 to wash a pair of socks

enough toiletries in the bathroom, a bar of soap to use to wash hands and face, use to wash hair/condition and

pet friendly- yay

roof top bar is an added bonus.

a double room, 1 bed, with views and i was given a small room, 2 kids beds, interior, no views

missing a social bar and restaurant but there were many close by

the wifi on the 5th floor only lasts for 5 minutes and then you have to re-enter your credentials

i reached late in the evening, so no restaurant or no room service available to get some food

bar wasn't open

the gym is quite basic

nice, clean chain hotel with everything i needed, including free public wifi

there was a price list and also a room service menu so a little confusing

overlooked the bustling & charming old city street; room was clean; staff was great; and small bar off the lobby

the location couldn t be better. the staff are very friendly and attentive. the gym is good.

it was a very comfortable walk to many restaurants, clubs and bars

laundry service although expensive

close to a laundry and short walk to catch the tram

the facilities of hotel was without wasserette (only laundry service e

breakfast was excellent with a wide choice

the gym was modest, but provided just what i needed

no laundry facilities

it was short 6 minute walk to nearby laundry mat

great air conditioning and wifi, comfortable beds and friendly staff

slow wifi.

great breakfast buffet that the kids loved

breakfast in nice surroundings

set out, bar and restaurant area beautiful, staff 100 percent helpful.

plenty of choice at breakfast (we chose room only as we wanted to lie on (we just had breakfast there on our

the staff and breakfast were outstanding.

wifi wasn't working

this may have been because the hospitality staff was shuttling dirty laundry and trash around

beds, room design and lighting just right, good facilities like coffee shop, a lively restaurant, gym with new

having to pay for robes for the pool

ac not working it was 30c in the room. wifi guests not working. very disappointed

loved the rooftop bar and restaurant gina

for example, laundry bag is a paper bag, no toiletries in the bathroom

kids liked the pool, rooms were great, and they sorted out 2 interconnecting rooms for us, which

the bar and restaurant were good and there were other

rooms, the relaxed family atmosphere, great for kids, the ac, the breakfast, the pool, the staff

gym / fitness room is poor (4 pieces of equipment in a small room)

no laundry room

free secure parking

location was good for an overnight stay. pet friendly.

the room was very comfortable, and the breakfast was simply fantastic

secure motorcycle parking

free gift for the kids a lovely touch

breakfast, the pool, and the facilities

lovely dinner and breakfast

breakfast was good and having an outdoor pool was a bonus since weather was pretty hot

we had dogs with us in the car so the secure parking was excellent for them as were the walks by the lake

great location by the lake efficient wifi clean with great staff

the hotel is walking distance from the tram station, restaurants, bowling, karting and casino

fantastic stopover hotel with good secure parking

no bar just taps that beer came out off

is pet friendly hotel

the breakfast was great, and the staff were really helpful

very clean and new, compact room, pet friendly, quiet location, friendly staff!

great location and good wifi. flexible check-in and friendly staff. would stay here again

decent breakfast

low speed wifi

no laundry - although listed on the website as a service offered

loved the rooms loved the pool

breakfast was sumptuous

thanks for the bottles of water; you're a hero to my kids ;-)

excellent staff, very clean room, and incredible breakfast choice

out of service elevator and mix up with getting laundry done.

thing that let the hotel down, pleasant staff but no compendium, no local information in rooms, laundry service

wifi available for the guests was frustrating to use, very slow, and it would continuously

restaurants and bar facilities are great, we had the room service snack bar menu one night and is good with a

with dinner as the kitchen was not geared up to deal with a gluten free diet, even though this had been requested

restaurant not open on weekends (maybe when quiet??) no laundry facilities

breakfast was ok but nothing special. the eggs were too milky or watery.

the wifi was very good

one person on reception, restaurant closed due to no staff, room service trays littering the corridors, only

hotel kids friendly with some games at the lobby for the kids to play and some sweets for them too

was a lack of communication between the reception staff and the cleaners/room service

a great range of food for breakfast of top quality in the breads and jams, fruits and yogurts

room service tray left outside our neighbour's room for many hours.

late check out at 12 am and good buffet breakfast

proximity to station, attractive decor, excellent breakfast, informal atmosphere.

at the gym room there are lots of missing equipment

swimming pool was great for the kids

comfortable room and really pleased to get room service meal after 10pm.

they then tried to over charge me for 2 glasses of wine i had that evening in the small bar area

has free parking and right by tram stop, ideal for our needs, allow 30 mins to centre on tram

bar/snack restaurant reception stock lots of useful items to buy including umbrella @ 11 shared laundry 4

the community kitchen and laundry access made for an easy stay

it has great facilities for all types of travellers with a kitchen & laundry facilities plus a bar/restaurant

helpful staff good size room and very comfortable great bar area and light food available laundry facilities at

kitchen and laundry area and breakfast

basic hotel, it was good for the easy parking and for the self laundry available

only one dryer in the laundry room; and was not drying well

he helped us negotiate the laundry app with great patience

was laundry that free to guests

had some issues with the dryers while doing f laundry

great breakfast + a community kitchen fully outfitted and a free laundry

the housekeeping staff didn't follow the property's signage (about respect) on not removing guest laundry from

swimming pool and roof bar so lovely

staff friendly, excellent location, roof top bar n pool exceptional

value, close to the station, great amenities including the rooftop bar and pool and comfortable room

impeccable spa with jacuzzi and swimming pool. the breakfast had a lot of homemade items.

real bonuses are the off road parking and the place being pet friendly

spacious room and spa facilities, i would like to stay again

real bonuses are the off road parking and the place being pet friendly

clean, welcoming, good stop after leaving caen. good breakfast and a nice spa to rejuvenate.