great pool feels like you are on holidays perfect for short stay

location for our needs (gymnastics competition at nearby stadium)

futhermore, there was no wifi present for the days we stayed in the hotel

access to bordeaux rocade (ring road), good parking (secure), excellent access to tram system (end of one of

swimming pool was great for the kids

spacious room and spa facilities, i would like to stay again

very good parking

it is a perfect place to stop off on my way from north of france to south of spain

real bonuses are the off road parking and the place being pet friendly

poorly equipped fitness and poor breakfast

the view of the pool was perfect, and i enjoyed a swim most days, the staff were all professional, yet friendly

the hotel is buried in the bustling suburb of le bouscat - bikes, cars, kids going to school - so be prepared

the outdoor pool was magical, and ideal for hot days

spa and restaurant on site great coffee a lovely area to sit around the pool

the attention to details, the kindness of solicitude of the staff, the spa and garden are fantastic

there is no little fridge/mini bar in the room.

bedroom furniture lacking. only one chair. nowhere to sit for room service.

hotel room is very spacious, modern, clean, parking & friendly staff

the pool was a bit cold but the kids still enjoyed

restaurant not open at the weekend. didn't get wifi in the bedroom.

they sell laundry pods at reception

food in restaurant was very good and they have nice bar area

towels at the gym, no water (there is no bathroom neither), no tissue to clean the facilities after usage (while

wifi worked fine

the hotel also has a small gym and pool which weren t too busy

parking situation and the breakfast is very basic and the same everyday. not enough choice.

breakfast: no english breakfast (but french or german). not very important in fact.

from location, breakfast,helpful staff and staff

breakfast delicious

nice rooms, very basic but exactly what i needed. breakfast was delicious too.

the staff is very friendly and helpful. the location is super and the swimming pool is clean.

room was very clean, the stuff was helpful and we were happy that we could bring our pet along

they allowed us to leave baggage at reception after check out but no late check out

was good had to ask for 2 pillows for the kids beds we didn't eat in the restaurant but it looked good we didnt

has a lovely restaurant, bar, great outdoor relaxing space and a nice pool it s a great set up and yes i would

great room, great spa and very friendly staff

room was spacious, complete with a small kitchenette

interlocking rooms meant adults in 1 room and kids in another with 2 lockable doors inbetween

pool perfect for the kids

although there was a kitchenette in our room there was no tea making facility

of choice for breakfast

really nice hotel. staff was really polite and friendly. nice room and great breakfast.

my husband was thrilled to find a gymn there too

modern hotel close to bordeaux airport with a very quick shuttle service to the airport

breakfast was nice and fresh and a great selection

very quiet, conveniently located close to the airport, free parking

love that tge a tram stops at the property and also easy parking right at the hotel

parking lot available free of charge

location. very convenient. safe parking.

reception and breakfast bar area is a bit tired but don t let this put you off

perfect for a one night airport hotel stay! free airport shuttle with breakfast included.

close to airport with prompt shuttle

lots of secure parking and very good value for money

the staff were very helpful from check-in to breakfast to the shuttle to the airport

nice room.. safe parking. thoughtful staff for pets and reduced mobility guest.

good buffet breakfast

wifi wasn t available in my room

good parking facilities: room was fine

is not open for lunch at the weekend but we were told this is not a problem as there will be room service between

helpfulness of staff. able to take shuttle to airport

location, shared facilities (gym, lobby, restaurant) not 5 star quality.

the breakfast was quite good

we enjoyed the beautiful heated pool and hot tub

the grounds are beautiful with an outdoor pool and very relaxing spa area

we enjoyed the pool in the morning and our private jacuzzi before a wonderful selection for breakfast

for example, laundry bag is a paper bag, no toiletries in the bathroom

easy to get to bordeaux centre. quiet. pool perfect!

the breakfast didn t have a lot of options

rooms, the relaxed family atmosphere, great for kids, the ac, the breakfast, the pool, the staff

gym

no coffee/ tea in room, min bar fridge not working, shower head broken.

it would be nice to have a small bar service in the super central room to enjoy a g&t in the evening

if you do not clean the furniture and tiles and keep old smelling cigarettes on the tables - the kitchen in one

good location in the old town plenty of little bars and restaurants yo cater for your needs and pet

a bit of trouble with wifi on 2nd morning.

no laundry room

pet friendly

loved the location , stopped off on the way to madrid. secure parking , friendly staff

breakfast was excellent

the breakfast was very good at eur 10

room was quiet, parking was easy, breakfast good, tram stop outside the hotel for the city centre (1

breakfast, the pool, and the facilities

all great. probably slightly pricier breakfast but did taste delicious.

complain as we arrived in the middle of the night and left in the morning, priority was getting kids in bed not

room, the secret room, was on the lower ground floor next to the laundry and staff room

the mini bar contents were delicious and well curated, the breakfast was lovely and the setting on the

i advised our server that i do not eat meat and asked her to check with the kitchen as to whether the chorizo

the rooms were comfortable and breakfast was great

wifi was pretty poor for a 5 star hotel - didn t bother us too much

there were everthing i need , a good desk, working wifi, a shower and hairdryer, and tea and coffee maker, a

the hotel is walking distance from the tram station, restaurants, bowling, karting and casino

secure parking outside ground floor room

the bar could be open for a longer duration or have drinks as takeaway if it is from the tap

wifi kept cutting out in room 10.

is no self-laundry and microwave oven

loved the option of express breakfast at the bar

lovely large bedroom, great bathroom, good breakfast.

superb room amazing and great breakfast along with secure parking, on my previous visit 10 days prior i had lost

lovely resturant and bar which were very well used by all guests, so had a really nice vibe

they obviously were out of the laundry, but full of dust, crumbs, hair

superb staff gorgeous breakfast and stylish interior design.good location

restaurant's closed at the weekend . breakfast wasxpensive

the breakfast was plentiful, i wish there was an option of fresh berries and yoghurt and flakier

was excellent staff were very helpful beds were really comfortable fridge in room very handy breakfast choice

food was amazing both breakfast and the in house japanese restaurant silent room, spa area is total bliss

especially enjoyed the steam/sauna and pool facilities

relaxing pool and spa

nice sauna and spa area, the rooms are very clean and they feel brand new

and the spa is

expensive laundry.

the room service was very quick and the staff were kind and accommodating

secure city centre valet parking welcoming for pets and a very good bar menu where pets were

the bar staff were very helpful and friendly

they accept pets

no laundry - although listed on the website as a service offered

room service was efficient

everything is fine. there is a swimming pool, kids love it.

swimming pool & bar area excellent & we had a wonderful meal in the evening at the restaurant

in room didn t work so couldn t find out information and had to go down to reception to order room service

there was a convenient laundry and mini grocery store less than 5minutes away

good location, large well appointed rooms. breakfast excellent. very helpful staff.

maybe some more equipment for the gym.

good late check out option

very chill hotel. great location. welcoming staff. pet friendly

the wifi didn't work.

good wifi

also the wifi was good

the wifi was the fastest i have ever encountered

to a beautiful and large park « jardin public » for a pause during the day (perfect for kids) and as well

wifi is good

wonderful little boutique hotel. kids could sleep whilst i read in the courtyard. cute.

wonderful little boutique hotel. kids could sleep whilst i read in the courtyard. cute.

the wifi was not working well

wifi not working

wish you could have swim in the pool

the spa facilities were really good if a little small but then again there is only 20 rooms at the

pool was lovely and rooms are very large, location is good

staff was wonderful and helpful, the sauna and swimming pool were really nice

hotel outsources both cleaning staff and room service, so if we missed the cleaning hours in the morning, we'd

the pool has too much chlorine and the laundry service was not available when required.

the mini bar was stocked, and we were not charged for using items inside as this was included on the price

wifi, ran out of hot water in the shower, mini fridge had bad odour, room not like advertised (ie

the property is centrally located to bars, shopping, sightseeing and transit (helpful for cute du vin museum)

sometimes slow wifi connection tip for the female travelers: make sure u bring the conditioner with you

were very nice and even did some laundry for me quite cheaply as soon as i arrived

comfortable beds, quiet room, good aircon and wifi

wifi was not working well

pet friendly hotel

wifi did not work at all, i could not connect with my linux laptop.

my 3 and 6 year old loved our family room, and we had the perfect set up for a city break with kids - but still

everything was clean it felt like the room was brand new, the breakfast was delicious and my partner who s

everything was great although we didn t feel the buffet breakfast was good value for money.

we were able to check into our room early and our bags were stored with an option for late check out

milk accessories being in the kitchenette area as when you run out of milk

corridors and the whole smelled of garbage and dirty laundry

there was a laundry mat just a few blocks away and a nice spa which was unfortunately closed but we were able

location and pets friendly

good wifi though so use vpn and bbc iplayer

the leaving of a bag for having a day of not using room service

pet friendly and staff very helpful, english spoken to aide our french

no wifi!! i contacted a member of staff and she just said yes, no wifi..

plenty of choice at breakfast (we chose room only as we wanted to lie on (we just had breakfast there on our

breakfast in nice surroundings

wifi wasn't working

is no way this room should have been offered as a guest room, but it should be used as a store or laundry room

the gym leaves a lot to be desired. there was no treadmill, no free weights.

misleading to call it a spa hotel / no pool etc

great location, clean, room service was very good, saved us from starving upon late arrival.

free wifi is a bonus and little touches like the robe & slippers were

especially dinner room service

we booked to stay for 3 nights and arrived early to meet my mother off an early flight from the uk

easy parking, beneath the hotel. welcoming to pet dog.

amazing hotel in a great location. staff are very helpful and friendly. breakfast was very good

to be improved: there is no gym, outdated decoration and you cannot open the window so the room was warm

cocktail prices at the hotel bar were too high

great location, friendly staff, very good bar and bar tender

rooms are very clean and comfortable with tv and wifi throughout

the staff was so nice, breakfast was perfect, and the bar was a nice touch for evening cocktails

the beautiful cocktail bar and space was a real bonus

no laundry service at weekend in a 4* hotel!

wifi connexion, and noise from other rooms

was okay, bar wasn't great - inside main restaurant with no proper bar tenders which was a bit disappointing

wifi did not work

the bar was not open on sunday, mon, or tuesday

lovely little bar and outside area

only the wifi but it's a details

warm and comfortable,with a gym

liked the room service breakfast and also the communal breakfast where the variety of food was excellent

the gym could be better- small and dark in the basement.

room service options good be wider

no room service despite that being advertised unless you want a microwave meal

laundry service although expensive

close to a laundry and short walk to catch the tram

the facilities of hotel was without wasserette (only laundry service e

was good with separate beds for the kids and a decent shower

well furnished gym

good location, lovely big room with a window that opens. coin laundry facilities

told nothing could be done until the morning by a visibly angry staff member who kicked a bag of laundry when

carpets dirty rooms felt damp cleaners were leaving laundry in the corridors

however the landings were very narrow and the laundry that was outside each door made it difficult to pass with

laundry was dark and on one visit the lights did not come on which was a bit scary

no laundry facilities

it was short 6 minute walk to nearby laundry mat

of four with a room booked for three people only which would have been sufficient for us as the kids sleep

breakfast was busy.but it was worth it.

we wanted to order food but the kitchen was closed already so we wanted to stay on the terrace for the 3 year

dickheads in best western next door unloading laundry truck at 03:00!!

the wifi and internet was bad

spa was cold and closes early

breakfast was very nice with a lovely view overlooking the square

is a first rate hotel with all the facilities you would want, including a great rooftop bar and restaurant

also the laundry service is quite expensive: 4 to wash a pair of socks

perfect blend of a small but genuinely beautifully decorated room, and a rooftop bar that welcomes both trendy

the hotel caters well for a wide range of guests: families with kids, young people and single travellers

location and rooftop bar are fantastic

roof top bar is an added bonus.

the staff were friendly and welcoming and helped us when we had a laundry service come pick up our laundry on

room, bed, bathroom, daily room service are really high quality

wifi was a disaster

wifi wasn't the best.

good beds, very good staff service and good internet connection excellent hot chocolate for the kids on

pretty modern tv and good wifi

good location, friendly stuff, wifi is fast

friendly staff, the wifi was good, clean towels daily

the wifi was free and good

gel air conditioning is effective lots of socket points and usb good lighting large smart tv good wifi lots of

you can fill up your water bottles easily downstairs, there is a bar and beautiful little lounge there too

wifi on second floor a bit patchy

there was a price list and also a room service menu so a little confusing

breakfast good and access to nearby gym an added bonus

the hotel was clean and the bar very nice

theres a gym, spa and fitness classes too, though i didn't have time to do any of these

we didn t have breakfast or try the restaurant as we only had one night but we will be returning

gym was fantastic and the breakfast very good

the wifi was excellent

did order a pizza in the roof top bar which after 40 minutes of waiting, i asked where it was and the staff had

room service did not come one day and breakfast wasn't included.

bar together with reception

poor wifi connection in the bedroom.

i reached late in the evening, so no restaurant or no room service available to get some food

bar wasn't open

convenience. laundry facilities (self service) great for long stay.

laundry looks perfect and water pool has warm water

the driver then proceeded to stack tall, steel baskets, full of laundry, against our vehicle

the kitchenette was stocked with everything we needed

neat and simple. good gym and pool.

this may have been because the hospitality staff was shuttling dirty laundry and trash around

there in a summer pool party event (happens only few times per year apparently)

overall i wouldnt recommend it for families with kids

breakfast was only fair, the room service food was awful and the air conditioning totally inadequate

the pool was a great bonus

they are strict about excessive noise and pet friendly

we ate out most mornings, but they do serve breakfast

very clean and new, compact room, pet friendly, quiet location, friendly staff!

beautiful park nearby. cheap secure parking. pet friendly. beside excellent supermarket.

some wifi connection issue in the room.

aware that the wifi, although free, is so weak and erratic that it is unusable for voip telephone

wifi connection was weak

stunning swimming pool

it has beautiful reception rooms that could be used to incorporate a proper bar instead its wine vending machine

he was the receptionist, cook, server, room service delivery, etc