our room to be cleaned, the staff members had bad attitude when asked for a reimbursement for the laundry facility

thirdly, the wifi is extremely intermittent

the property is surrounded by large parking lots that cannot be used under threat of towing and empoundment

not dried all the way, never cleaned the room, real ghetto hotel, people were drinking in the parking lot jus

the kitchenette

there is a computer to use and laundry room

i use the laundry basket upside down as a side table

provided nothing except two towels and laundry detergent, not even plastic ware

i improvised and turned a laundry basket upside down to use as a table

very impressed that it had a place to do laundry

pool closed early and no fitness available

there’s a section just for kids and one for adults, not to mention the hot tub

great family atmosphere, staff was helpful, and the pool was great for the kids and adults.

lovely fully stocked breakfast with attentive kitchen staff

beds were very comfy, but we really liked the double swimming pool as we stayed here because of our grandchildren

laundry room smelled like sewage, especially if someone was using the washer

keep fresh coffee no bar they don't comp you breakfast been getting rooms since january and now it's almost

the pool was quite cold when we went in

location, personnel, close to family members and this time the pool was opened.

no breakfast

the free laundry facility was extremely helpful

thing is there is no breakfast, instead they have free laundry

feel like as a hotel that is bringing in revenue, you should be able to afford scrapping stained laundry and

liked how it had a kitchen which made it pleases for traveling with an infant and the laundry room was a plus

complimentary coffee and laundry was free

would have stayed longer but there was no laundry facility

would also appreciate on-site laundry facility.

pool was good as well

night before i called about an early check in

of breakfast options, friendly efficient staff, clean rooms, nice pool area always fully stocked with

staff offered to give me quarters at the front desk for my laundry

i was glad to see a restaurant in the same parking lot

the breakfast are extra exelent

the pool was temporarily closed, but for good reason. maybe next time.

the pool was clean and my kids had a great time

didn t like that the property did not have a laundry i also did not like that you needed to give 24 hour notice

breakfast was very good. several choices

breakfast was great. pool room clean

a hot tub in the pool area would have been nice

no pool

continental breakfast could be better.

continental breakfast lacked variety

the morning coffee was just a little too dark roast for us, but breakfast was excellent

quiet european flair in with an excellent breakfast

breakfast was limited due to covid restrictions

good location (basically shares a parking lot with a cracker barrel

i'd put cheese on the eggs for breakfast.

the kids had fun in the pool while my husband and i enjoyed the hot

was not available on property however they offered the pool at their sister property across the parking lot

breakfast was outstanding

laundry facilities, washers take long

i like the continental breakfast

or quick start off for kids but pass that you need to leave but conveniently a walk across the parking lot was

said no breakfast and no gym for hygiene because covid and the floors were filthy

they need to hire better room service. there were hairs in the bed.

breakfast was really good

called to request a room away from the elevator and asked about the indoor pool since i had kids with me

to install a sign to indicate entrance to both townplace and fairfield parking lot

called to request a room away from the elevator and asked about the indoor pool since i had kids with me

full breakfast

free breakfast, 24 hour coffee bar, free wifi

my wifi didn't work

hotel was great and the breakfast was well seasoned and good

i also noticed people hanging out in their vehicles in the parking lot

plenty of free parking, decent exercise room, and nice walking paths in the area

blocks away from this hotel for over a decade and i had no idea how large it was or that it had a pool

by the pool was nice

very friendly staff clean room very good breakfast

free hot breakfast

pool and hot tub looked nice but we didn't use

the laundry facilities leave much to be desired

good breakfast and free laundry

the staff is great the pool was open

maybe for the parking lot, when it's snowing, it's a

the room was big with it small kitchen but a full refrigerator and dishwasher

pool and jacuzzi on site laundry loved the beautiful furniture and pristine decorating

possibly the most uncomfortable pillows i have every used, reminded me of a bag of laundry

the pool area was too hot.

there were so many kids in the pool and at breakfast.

breakfast was early enough for those on the go, and lasted long enough to sleep in a bit

were loud children screaming and running in the bar area

the cocktail bar had a very chill vibe with amazing drinks, and very personable and knowledgeable mixologists

i wished they had more options for small bites for room service food, like appetizers

free parking, modern rooms

the staff at the hotel and the bar were personable and outstanding

the laundry room floor was filthy

then everytime we left the room we had too get our key re activated we had too wait for laundry too be done

friendly quietness you can do laundry there at a reasonable price it has a pool and

breakfast was okey

would like to see a more expanded breakfast menu and longer hours

wifi services needs to be upgraded, internet connection in rooms seem to be pretty slow.

free parking, internet and ample gathering space were very convenient for our large family staying there

location was good. quiet. easy parking and access. staff was very receptive. room was clean.

the kids love the pool area, too

pool was too cold

easy check in. laundry on site.

breakfast was just ok.

it she said she can give us a garbage bin to put under the basin , the pool was close so was the gym

room was clean and comfortable. tv and wifi connections were easy to access.

i didn't like the loud air conditioning unit( but it worked great), nor the crowded pool.

couldn't give me quarters for laundry when had washer/dryers also had a pool was closed and booked because of

i was disappointed with the laundry facilities. the washing machine and dryer were old .

ac worked really well, they had a little store and laundry microwave fridge, quiet, nice area, and the hallway

wifi was a joke - had to leave my room and sat in their little lobby for hours to get some work

breakfast ends at 9

the pet friendly room we stayed in reeked of wet dog. time to replace the carpet .

breakfast, laundry service, pool, extra space

there were a lot of high school kids there for a tournament so the breakfast line was big, but it moved quickly

there were a lot of high school kids there for a tournament so the breakfast line was big, but it moved quickly

clean nice good breakfast

loved the breakfast

staff was friendly and accommodated our late check out

great pool, clean rooms, nice staff!

parking lot not big enough.

staff is amazing and very friendly breakfast is good rooms are nice just a over all amazing experience this is

small pool area

good location for business in st charles. free parking. good wine shop close by!

free parking complimentary coffee

the pool and hot tin were out of service.

the wifi was slow.

gym had everything i needed.

having guest laundry and a snack bar was convenient

staff, the free laundry for guests, the room, the location

a reasonable cleaning policy, the amenities include a basic but working and inexpensive guest laundry and a safe

pet friendly

we enjoyed the service and friendliness of the staff at the bar at

everything was within walking distance and having a laundry on the premises was super helpful as well

pool was cold.

convenient location, parking. coffee always available

machine stuck and clunked so i only used for a minute instead of working out as planned, and the pool could have

parking was good

i loved that i could do my laundry too

location, free breakfast, free parking, big room, nice bathroom

the room was perfect with the kitchen

is modern and cozy, staff is friendly, the free breakfast is good and has a lot of options, and i love the heated

tons of desktop space, huge refrig, space in the kitchen, big bathroom, etc

quiet. good breakfast. windows that open. good sized room.

rooms have everything you need including a kitchen with appliances, dishwasher, and dishes

$100 pet fee for one night was a lot

pet fee was more than the room

very nice rooms, liked having a kitchen (fridge, microwave, dishes and silverware)

good amenities- self-serve cafe, free laundry, workout room

in the laundry there were about 5-6 washing machines, but only 2 were working and 1 of the 2 that were

the workout room and being able to do our laundry was great

free laundry

laundry wasn t good it didn t work well they are broken

the laundry facilities were clean & the beds were comfortable

the hot tub was relaxing and the pool was nice

the pool area was superior, lobby was beautiful; they even provided business and exercise rooms

parking was a bit expensive

the location and that it had a pool. also the pool was very clean!

we asked for a quiet room and was next to the exit door to the elevator, restaurant and laundry

wish there was a pool or hot tub. room service menu.

is great and parking pass being included in price is great, we love the cleanliness of hotel and the fact that

location that was walkable to everything, friendly staff, large room and spacious bathroom, free parking

breakfast was a joke 2) the wifi constantly dropped out of reach 3) my room still had leftovers in the fridge,

not find laundry??

was able to check in an hour early and there was laundry on site which was inexpensive and convenient

laundry room was too far away and a little bit dirty with older machines

laundry facilities worked fine

the bed was comfortable. price was good. parking was easy and available. room was quiet.

location staff modern clean good lighting pretty landscaping laundry breakfast conference room

it was very useful to have the laundry facilities

desk didn't have quarters for using the guest laundry machines

parking

t have breakfast, but staff was very friendly, parking was great

- big rooms and beds - accessible swimming pool - good breakfast - useful laundry service

laundry service was free so that was very nice

but if they knew to let guess go into the elevator first and not to ride together with the hug laundry basket

breakfast was included, and free laundry on site

price could have been a little lower, parking could have been easier.

bar tender wouldn t accommodate my request to have pineapple juice- she informed me it wasn t

our daughters loved swimming in the pool and splashing around

great breakfast and cocktail hour. clean nice updated rooms.

the pool

room, smaller then downtown location though nice front desk staff good pool ( not heated) great happy hour

enough towels in the room, when i went to get more, they said they were all in the laundry and gave me tiny pool

where i was able to print my documents at no cost, hot breakfast with some variety, coin-operated laundry

and the pool is heated

the kids liked the pool

i could hear someone getting sick in the room next store and kids in the hallway

beds were comfortable. pool was nice. the staff was very friendly and helpful.

pool area clean and fun for

party next door to my kids room. walls were apparently thin & their talking kept them awake.

pool area clean and fun for kids

i wish the bar in the hotel was opened in the afternoon too so i didn't need to go somewhere else to grab a

keep clean in hall and laundry is very flithy

no pool or laundry

very disappointed with the trash in the hallway outside the laundry room left from before my arrival and was

laundry out of order

we had to take a two bed room that cost more than our reservation and next to the laundry room and elevator

the pool was amazing and i like how the fitness room is open 24 hours

enjoy having dinner with my dad at the bar , we ordered grilled sslmon and the marriott burger, it was delicious

nice clean hotel, staff very friendly , nice bar and bartenders very attentive

i liked the pool area and the cleanisness of the hotel.

to many unattended kids in pool

walking through laundry room to go up the stairs.

i guess you have to bring your own clothes washing detergent if you're going to use their laundry facility

in room above the laundry room and air conditioning couldn't keep up with the heat from the laundry

bathroom and spa tub were a bit dirty.

the spa tub

have liked to see breakfast go later than 9:00 on a holiday weekend

i hope that they'll be able to renovate the pool.

was snow and ice while we were there and parking lot was not plowed or salted, just the entrance making it slick

the size of the rooms. the breakfast was awesome!

i love how clean the property was. also love they are pet friendly

the breakfast was adequate for a one night stay, but much less appealing for a multi night stay

breakfast could have more of a selection

breakfast could have been better

a continental breakfast, it was fine

di not have breakfast.

very nice hotel. loved the bar area!

were sad that the restaurant and bar area was closed, but understand because of covid

it s pet friendly, the room are spacious

did have a working pool which my kids enjoyed

some parts of the facility like the gym were a little dated and furniture in room a little worn.

need more food choices and room service

kids loved the pool

the breakfast is excellent gym and pool are really nice

no warm cookies. extremely busy with kids running the halls (we all did it as kids).

the parking area to check in was full

printer not working laundry room close

coffee, tea, hot chocolate bar 24 hrs, business center internet access 24hr, pool & patio, laundry room for your

the staff was very nice. they even let us swim in the pool a bit longer.

convenient parking

hot tub/whirlpool was down for maintenance

the pool and hot tub were just perfect, room and bathroom very clean and food excellent

we like the size of the room and also the easy parking.

parking convenience location was great

property during our stay, we entered a dirty room and had the air let out of our tires in the parking lot

gym

had coffee pods but no coffee maker in the room. no hairdryer or laundry bag.

we had to wait for laundry to get finished

room did not have soap, hand towels, laundry bag

gym on site.

no complimentary breakfast

i would like to see a bag to carry dirty laundry in when we

no drinking glasses, no coffee machine, no laundry bag and no breakfast

i was happy with the location, and the laundry facilities and it was pretty clean.

wifi does not cover my room, no bedding changes, smoking of weed all over in fact got a headache

pet friendly

pet friendly does not mean letting a yippee dog never shut up and keep me up all night

new sheets and towels every time, they don t provide cleaning services during your stay ever, wifi is spotty

prices and comfortable parking, good for me

the location was great and my room had an induction stove kitchenette.

kitchen only

the kitchenette where i was provided cooking utensils to prepare a delicious meal for me and my kids

prefer outdoor seating away from the front parking lot .

i really liked the amenities, especially the basketball court, swimming pool, and grill area

the kitchenette where i was provided cooking utensils to prepare a delicious meal for me and my kids

laundry machines didn't work right. i didn't say anything. so no dig to them. wasn't critical.

in general, i was pleased, even managed to do the laundry

i ask for no close elevators and ice machine , it was near swimming pool, laundry room, ppl loud

i was unable to do laundry or swim for exercise, and oddly the front desk refused to give me any documentation

the room was clean. swimming pool was open late enough for us to enjoy.

they also had vending machines and laundry accessible

don t eat breakfast

is slightly broken, tv barely had any channels available, room service comes late in the day, pool seemed

no pool available

the staff, the people hanging around in the parking lot.

laundry room big piles of lint on

i liked that it had a mini kitchen.

the kitchen

breakfast was very basic but the front desk staff told us that up front so we wouldn't be

to the other extended stay america, the only complaint is, i go there for the price and the kitchen

room was clean ,comfortable, kitchenette was perfect

it is a pet friendly hotel- the rugs through out the hotel should of been vacuumed often

pool and breakfast

gym was too limited.

kitchen, sitting area, bedroom, and sink separate from toilet and shower for ease of use

for our food and insulin, a bathtub for my husband to use, the breakfast buffet was on site and laundry facilities

they did say that they allow pets

fine for adults, but other than the pool, not very kids friendly

the bed and pillows were comfy and the kids had a blast in the pool and whirlpool.

the fitness center was very impressive. i don't see the selection of equipment at most hotels.

the comfort feel of the staff,am crews also the pm crews, managers to laundry. 10 star

the breakfast was outstanding! as well as the workout room and pool area.

wish the pool could be warmer

the wifi is very slow and connection was very sporadic other than that everything was great

the breakfast is great for the price of the hotel rate

the room smelled stale like dirty laundry

but if you are looking for a clean, comfortable, affordable hotel with an indoor pool, laundry facilities,

laundry, ice machine available

are looking for a clean, comfortable, affordable hotel with an indoor pool, laundry facilities, breakfast and

breakfast would have been much better with an egg option, but this was definitely a no frills stay

sort of noise that happened periodically, possibly construction or maybe my room was over the laundry area or

the bathroom and gym

the breakfast was great and had good rotation of hot items

has changed what breakfast use to be, i understand, we went out for breakfast i appreciated late check out when

gym was too small

they don't pick up dirty laundry

breakfast was very good

pool and breakfast

kitchen food and service

the pool and spa were not open, people should be able to request to have an appointment and a certain

that due to covid19 adjustments need to be made, but a poptart, tomato juice and a granola bar in a paper bag

due to pandemic there wasn't any breakfast and the pool was closed

staff / employee at front desk and lady at the kitchen are nice.

friendly and knowledgeable staff. pool was open really late. everything was nice and clean.

good breakfast, but no meat. nice room, bed comfortable. staff wonderful.

was no walkway shoveled from the parking lot to the front door

it would have been nice to have room service with such a nice hotel as this, and some housekeeping while called

pool was down

great facility. pool area was great .

pool cuudve been larger

service, facility was not clean,laundry room tiles broken ceiling cracked

to update washer and dryer for guest laundry

parking lot could be a little more lit up

we traveled with 4 small kids and needed adjoining rooms

the pool was nice for the kids ,rooms was big love that each room had microwave and a wet bar

friendly staff, breakfast, pool & hot tub amenities, and guest laundry room

parking lot s snow wasn t necessarily plowed fully

parking lot was filled with snow

more handicap parking ?

parking was easy and plentiful

laundry room

theres a laundry available , $3

heated pool was neat and clean

my kids loved the pool

i always look forward to breakfast in the mornings & the different varieties to choose from

i wish you had laundry facilities!!

the dryer wasn't working. had to go to hilton garden inn to do our laundry

room service had to bring dirty laundry down and garbage was overflowing, did tell front desk and nothing was

breakfast was good

vent in the bathroom in our refrigerator was not very cold even after turning it down also the pool was very

i also liked that the wifi is fast since i need internet for my phone

the motel also offers luggage storage space, and free wifi, which made my stay even more convenient

no quarters available for laundry

on-site laundry, kitchenette in every room.

there was a bag left in a kitchen cabinet by the previous tenant.

occupant had people knocking,punching , screaming calling the occupant name from outside at the parking lot and

smell in the hallway was kind of like pet urine

management only offered 2 out of 4 nights refund and refused to take care of luggage and laundry

laundry service machines very old and dirty, staff in the front office very unfriendly, cleaness of

new laundry and dryer machine, better breakfast, and more cleaness of the rooms, friendly staff in tve

a big selection of food at breakfast

breakfast was great. staff was friendly and kind

pool & laundry not available

money got stuck in the guest laundry dryer and it would not work

great hotel .. wonderful breakfast

wifi and room size

parking lot and access to the property was not cleaned after the snow fall

kids being loud, the shower and bathroom setup, and the small spaces for a large amount of people

the bar is expensive for simple things

impressive modern decor!! love the gym. enjoy having a bar in the lobby!!

kids being loud, the shower and bathroom setup, and the small spaces for a large amount of people

a pool and gym available

i would have to go to the main floor just to get ice. there weren't many breakfast options.

called front desk for wifi info and was told by a male clerk that 'it's in the folder

no continental breakfast like the ad false advertising on that

the breakfast was good and the lady serving it was real friendly

waffles for breakfast

the pool and gym

com i also had a hard time with the wifi- it does not recognize me as a hilton member

breakfast

the best thing was the desponibility to use the pool

pool water was warm and inviting for our 3and 4 year olds, continental breakfast had a great

there was a little bit of difficulty getting quarters for the laundry as well

also, the laundry room needs ac and needs new equipment because its not the best

had to pay for wifi.

frig, wifi, microwave, parking,

bed was comfortable, the room clean and free wifi

staff was pleasant, parking easily accessible, room clean & beds decent

was nice answer all of my questions also due to the recent snow parking lot was clean as well as the

clean and big room with a fridge, microwave. the hotel has a swimmingpool/sports gym as well.

booked a night away with my husband to get away from the kids during this quarantine time used towels on the

hot tub and pool were open. the staff was super friendly and helpful

pool could have used some maintenance. back door to hotel should have locked

pool was open

pool was a little small but very nice

pool hot tub clean rooms. great breakfast

they also allowed me to do early check in at 10am which was very helpful as we were coming in from out of state

the room was very comfortable and clean! i loved the kitchen arrangement and bigger bathroom

i had a great stay at this location. very clean rooms and kitchen was amazing.

the free breakfast was great and there were some unique options

user friendly for kids

your not a pet person i would advise not to stay here

the laundry facilities were dirty and loud, breakfast isn t really a breakfast

laundry needed to use quarters and we didn't have any and it was hard to find a coin machine

comfortable bed,clean room. 3rd floor was quiet. breakfast provided. convenient parking.

parking area could be miore van accessible, with a larger equipnent deployment area

cold pool

breakfast

location, breakfast

plenty of parking my only issue was taking out for incidentals was quite high 201$ to be exact

room aren t clean and parking lots people smoke marijuana

really nice rooms, a pool and breakfast. really should be more than 1 star

there is an indoors swimming pool and breakfast is included in stay

there was no breakfast available nor the pool, the rooms need more outlets.

images suggest a pool, coffee, etc which are missing

pool couldn t be used

only drawbacks were a very modest breakfast and loud doors that other patrons would let slam in the middle of

location, price, pet friendly

sufficient parking

the breakfast food is good

i made the reservation, i asked if early check in would be possible

they had to go to the laundry to obtain supposedly clean pillowcases

pet friendly

also the parking lot had a couple of large potholes

breakfast was awesome

was perfect, room was clean, privacy respected my entire stay, a real breakfast every morning, friendly staff

bennigan's sports bar and restaurant is always worth a

think it would of been nice to offer a continental breakfast at least

great, pool and hot tub great, lots of parking, staff was wonderful, the beds were sooo comfortable

pot holes in the parking lot

the pool was packed

amenities free laundry

free laundry, convenience store, nice size rooms

the free wash/dry laundry is gr8

couldn't wash my laundry due to a woman washing 10 loads having no consideration for others

complimentary laundry

guest laundry room

decent clean room with hot breakfast. definitely would stay again

no pool slow wifi and didnt work with laptop

the breakfast and location were great. plenty of clean towels at the pool. good parking.

don't whil pool though

the pool was down & no hot tub

the pool is a plus as well

wifi didn t work.

pool is tiny and shallow, gym doesnt have much and what they do have was out of order.

pool was not accessible

i always bring my own pillow and blanket so i cant rate the laundry

are polite and helpful, good coffee and food for breakfast, hotel/room are clean, with elevator, ample parking

the pool wasn't open still.

the parking lot

the hotel is away from traffic so at night its not noisy, other than kids running in the hall, and the usual

guest laundry is outdated and in poor condition

when we first arrived the 1st floor ice machine was broke guest laundry was on second floor

the free breakfast was ready a little earlier

nothing special in a gym treadmill was out of order and rest of the hotel is good

hotel, clean, nice and helpful workers, good hot breakfast, nice pool