wifi, in our room at least, was poor to non existent

early check in and late checkout, the room and the food

parking, check-in, room, restaurant, breakfast, check-out, all great

friendly staff, free parking and nice sized room at amazing price

delicious bar meals and cheerful, courteous and helpful staff

told that the hotel doesn t offer a laundry service earlier before our arrival but then finding a laundry

the room was quite small and overlooked laundry room; not gardens as requested

we opted for room service which came promptly and was hot and tasty

room was spacious, comfy and clean. room service was fantastic too.

staff were exceptionally accommodating! late check out was a massive bonus for us!

the rest of the hotel was in a very poor state, plaster hanging off walls, dirty laundry left in piles in the

the pool and spa was brilliant very clean and therapeutic

couldn t access pool facilities which was a shame

staff were lovely, very friendly, the restaurant and bar area were spacious, i loved the decor, everything was

easy parking

no fridge in room. no laundry service. no smart tv

my room was in a nice quiet area, great light, comfortable and with great wifi

location, though easy to find with excellent parking facilities

our room had no signal, it s a family friendly hotel but it didn t really feel that way, no kids menu in

wifi in room was a bit hit and miss

clothes washing & laundry costs were too high

was close to the laundry room so i could hear the washing machine but was pleased that i could not hear it in

they have kids swimming lesson and kick you out of the pool

location away from city centre very helpful and courteous staff excellent food car parking on

lots of different things to do in the hotel, pool table, swimming pool, gym, cardio room, jacuzzi, sauna and

location, great hotel :) lovely warm welcome off the staff and great full english breakfast

everything, only downside was the bar was been refurbished and not available, enough place's to get a beer from

no bar but lovely relaxing lounge and welcomed you drinking your own

early check in was a real bonus and meant our day in chester was a full one

we had a problem with the wifi which was initially unusable, as was the television due to the picture pixelating

beds, free parking, new bathroom, very pleasant staff, good secure wifi, good restaurants a couple of minutes

they had kids dvd's to watch which he enjoyed in the evenings

great parking

afternoon tea and breakfast were delicious. the room was spotless.

wifi.

services which we were suppose to request in advance, as well as little information about laundry services

laundry services available for a reasonable fee

our room was directly above where the laundry trolleys were loaded and very early each morning woken by trolleys

d to collect laundry from

had a fantastic 3 night stay here,we didn't want room service as we like a lie in

laundry room with ironing facilities nice bar area with quirky decor breakfast has lots to choose

the 2 night break, i chose the hotel because it was pet friendly, my pooch had a great

the board games, books, pool table, football table, cuddly teddy bears and games (even guitars for my husband

appreciated the early check in as we had a wedding

wifi needs some improvement, more bar staff.

rooms, location couldn t have been better, staff were always very helpful, loved the breakfast options & all

the breakfast was very good the location was excellent near the city centre.

emailed ahead to say that i need to make sure wifi is good as i will be working from the hotel on one of my days

he ordered food for us to for room service when the reception was very busy

from the front desk to the bar staff to the fella who brought us room service

laundry going all night

the swimming pool was better than most hotel pools

there's also a plea for american pancakes to be added to breakfast menu for kids

in the price quiet spacious room great swimming pool sauna and jacuzzi , nice restaurant and bar good food ,

the breakfast was well organised and efficient next to the canal view

good breakfast easy laundry service

clean , quiet, excellent food, safe parking, 15 minutes walk to chester

location great good parking friendly staff great room

a very clean spacious hotel with plenty of seating in the bar area. a lovely outdoor area

clean hotel, loved the bar area, breakfast excellent

bedroom no 203 was extremely noisy at night due to the laundry running

reading the reviews was apprehensive but didn't need to be only negative i could pick was bar was a bit

lovely little bar area for relaxing in the evening

enough beds for sleeping ud83dude34, chairs and table in the room was very nice, great wifi, bathrobes were a

very tasty with option to have room service

not get a booking at the michelin star restaurant nor was there any laundry services

in room prices for snacks such as crisps and nuts were a bit eye watering and the bar prices were a little steep

wonderful reception staff who led us to our room, we had room service too & again staff were fantastic & the

and should you wish you would never have to leave your room as the hotel provides full 24 hour room service menu

park ,straight into hotel, really nice traditional feel concierge takes bags to rooms excellent breakfast

extension access to building annexe would be helpful, in room 28 wifi does not work properly

location, apartment fab, staff lovely and secret garden bar and restaurant wonderful

staff were very friendly. food was good. extremely pet friendly. location.

breakfast was brilliant, the staff were excellent and so helpful, really great with the kids too

secret green was amazing, staff was friendly with kids

to detail, excellent bathrooms, knowledge of what a house proud woman wants in her kitchen and laundry

decor, loads of space, comfy, self catering, two en suite bedrooms, laundry room, free parking, great location

lovely coffee machine and well equipped kitchen and laundry room

fabulous quirky apartment with 2 double bedrooms and 2 bathrooms, coffee maker, ice dispenser and laundry

it even had a laundry room

i asked if there was a laundry nearby where we could wash our dirty laundry

one staff on when we came to check in, they were serving in the bar as well, very busy as open mic had started

wifi was a no go

the wifi was also spotty at best, but that was because of the position of our room, not the service

the bar was fully stocked and although busy managed perfectly well to avoid waiting to order

no fault of the staff but laundry bins were noisey when wheeled in and out and slamming of doors, prevented a

i must give a special mention to the member of housekeeping with the laundry basket who d just called the

room service was excellent as was the food

had lunch in the hotel's restaurant and have enjoyed our food, however meal ordered from the kids menu for lunch

the kids pool had toys available for them to use

free wifi defo b bk again

staff from reception experience to cleaners to bar staff

the location of the hotel being in the northwest of england the price of the drinks in the bar are of a bar in

young guy on reception and bar extremely helpful, polite, and friendly

lovely cooked breakfast

was in the first floor next to the laundry room so kept awake most of the night and also they didn t have room

as we had requested an early check in, then to be told our room wasn t ready

wifi in morning was a bit slow but otherwise all good

room service was excellent burger was awesome

so much a dislike but the room service was very limited

also the tv options are totally limited especially for kids

friendly staff , bar and reception area , cleanliness

very friendly and helpful breakfast was fresh, tasty and the kids loved it too

staff, great choice of breakfast everything you need and more great choice for adults and kids

wifi connectability left a lot to be desired, not brilliant for anyone needing it for work purposes

there were food trays from breakfast and lunch still outside of doors at past midnight and dirty laundry left

20 minutes free wifi, should be changed to free wifi.

wifi is free in public areas such as lobby, var area but chargeable for within your room.

the bar was nice as was the pool.

disappointed jacuzzi wasn t working and expense of wifi

facilities were great and the warmest pool i've ever been in so great for kids too

they welcomed my “very chatty, curious, energetic ” kids; and were so accommodating to our every need

value for money pool for kids clean an friendly helpful staff

sauna very small and pool too cold but thats just my opinion.

to fault but even better if would have been better toilet paper and stronger coffee at breakfast

negative points though: 1) unfortunately, since years, this hotel has problems providing wifi

no cooked breakfast and no room service

very good wifi

choices are expensive and very limited (no room service or mini bar)

i was travelling with two small kids and getting food to hotel room was slightly tricky, although we managed

customer service was poor, dirty laundry outside my door and glasses and bottles at 5pm in evening, damp smell

bags of laundry left in corridors had to manouver husbands wheel chair over them

was rubbish bags, glasses, and dirty laundry left outside of some of the rooms as you walked down corridors to

smelly with dirty laundry in the corridors not nice

laundry went missing

breakfast, gym and spa facilities, ev charge points

great swimming pool for kids, decent sized room and very clean

tesla and other ev chargers on site ! very handy !

great gym and pool area. and a nice breakfast ud83dudc4c

unfortunately i didn't have time to try the spa but i will

55am by a reversing laundry truck - outside my bedroom window

the staff were lovely, the liverpool gin (obvs) was lovely- the rose petal liverpool gin with aromatic tonic

good breakfast, early check in, great staff at reception

great service and the young staff took turns coming to pet my dog (he loved it

could not get wifi to work, but as only 1 night did not enquire

breakfast was really nice and the staff were brilliant

we paid for a gorgeous evening meal and a really nice breakfast

the hotel the staff an breakfast

mock spanish exterior lovely. car park. lovely hot water bath. free wifi

kids kicking ball up against bedroom windows - pretty lawless

easy parking

the parking is excellent

tray charge for room service was a little steep compared to other places i have stayed

no wifi or signal at all in room 17! bit too hot at night.

the bar area was a little uninviting. but not terrible.

i gave them my laundry and when i left they told me it was not done, so i had no clean clothes left

low - quiet - easy access and plenty of parking.

dave on the bar is a true man who sees the world in all its glory

facilities where lovely pool for the children and small outdoor play area beautiful grounds

wifi practically non existent in my room which is not acceptable

no bar restaurant room service

the room was lovely and warm no noise and the breakfast was lovely and fresh fair play it was

the young waitress ran from the toaster to the kitchen holding my bread, no plate used

female behind the bar who was extremely friendly then offered me a pie she had gotten from the kitchen for

fantastic bar area and food

room renovation, detours, access and interaction with cleaning and laundry staff.

overlooked the back yard area of the hotel, laundry and kitchens, so no view and staff smoking area was just

with a view of a roof,laundry sorting first thing in the morning very close to room,over charged on cocktails

window view blocked by rooftops and laundry area

excellent restaurant views and lovely breakfast

30am,apparently problem in laundry

no mini bar in the room lol 5 room service charge per trip

the food and bar area was brilliant as the food was absolutely delicious

spa is stunning and the pool is fab

the room service food was very nice

laundry van loading / unloading directly outside our window early on saturday morning was

free parking

room service arrived but had to ask for cutlery

but poor wifi for business purposes as they use unsecured network and therefore couldn't connect via

the spa was so relaxing, with the jacuzzi, pool, sauna and steam room (and the towels were very fluffy

we had a few drinks at the small bar then headed out to a restaurant in town so cant comment on the food

checked us in to a pirate themed room which wasn t expected, it was a pleasant surprise the kids loved

very helpful staff clean and tidy room, good choice for breakfast. plenty of parking space.

checked us in to a pirate themed room which wasn’t expected, it was a pleasant surprise the kids loved

kids loved it, great room, staff friendly and very helpful

friendly staff, cosy bar and a home cooked breakfast

parking was easy and free and although the m6 noise was loud outside the hotel the soundproofing

plenty of parking in a quiet and peaceful setting

good strong wifi signal throughout hotel

were informed that the coffee machine would be available in the bar from 11:00

were given quite a poor room right next to the laundry room which was rather noisy

perhaps unfortunate our room was next to cleaner s cubby where laundry and services were located maybe

breakfast available told us to use local cafe room next to ours was a laundry room ,got woken up both mornings

the room was next to a laundry room

the creakiness of the floors and the fact that i was adjacent to the laundry room meant for a noisy early