everything was great apart from wifi

breakfast was decent as well

great hotel in a great location, plenty of parking, friendly staff and the food was great.

disabled parking ensured ease of access to the reception, and the smart decor was very appealing

perfect breakfast

no spa working

i think the hotel would be 100% perfect if they where to have the pool and spa facillites back up and running

very poor wifi poor signal or none

came up for our daughter to attend a gymnastics competition

the wifi didn't work in our rooms which was a shame - the connection wasn't quite strong

pillows were not very comfy, too firm. the wifi connection was poor .

poor wifi connection.

asked if we could have room service & was told no

also easy/good links to troon and ayr as i was visiting my dad and watching golf at troon

staff, donna in reception lopked after us exceptionally well and all of the staff in the bar and restaurants

they were helpful in numerous ways, including helping us find a laundry nearby, as we were there for seven

smell of the laundry, towels and bedding had a smoky smell

marks on bed linen indicating poor laundry quality

can be tricky to find a parking place sometimes, while the parking is shared with shopping centre

very good location, access to parking, welcoming staff, big and clean rooms.

laundry piled up in the corridor in the morning

window open as it was a warm night, got woken early in the morning with laundry coming/going through the door

be honest i can't think of anything, parking, service, hospitality, cleanliness and value where all superb ud8

room service was excellent, staff friendly and helpful

great if well behaved pets were allowed at the bar otherwise people may leave them in the room when eating

i had asked for laundry service the evening i arrived and was told to bring

staff were helpful the tunnocks caramel logs were great idea and enjoyed very much the laundry was very efficient

my daughter loved the room and the free wifi was great as she was able to go on her xbox at night

no wifi signal in our room on the top floor

couldn't connect to wifi only issue

the wifi connection could have been better..

plenty of parking and it felt very quiet and safe

a friendly hotel in a good location with plenty of parking and reasonably priced!

location and property with superb parking

bar and restaurant very good we had a lovely meal and great breakfast

appreciated the use of ev chargers room and hotel really modern and cleanliness 100% reception staff absolute

free parking and wifi

lovely bright, welcoming reception and bar area

plenty to choose from and the waffles were a hit with the kids

breakfast wasn't as hot as it should be

noise went on until 2am then woken up again at 6am by the laundry lorry smashing around outside our window

was woken at 5:30am everyday by laundry/cleaning staff banging and bashing

husband and i both enjoyed our breakfast and the location of the hotel was central and was great for our

hotel in a beautiful area, great stay and play package for kids with the themepark so close

was good and the food served in the hotel is great also (although on this occasion i had room service both nights

we had to ask twice for laundry for the sofa bed. too many people moving freely without masks

00 a laundry delivery below my room with staff shouting to each other this lasted an hour second night

we also asked for an early check in and this was granted

super friendly staff, early check in after a long journey, great facilities, nice breakfast

and maybe different flooring should be in pet friendly rooms

is no mini fridge in the hotel, nor laundry facilities which the ad indicated there was

great customer service at reception, very helpful. pair of robes, slippers and laundry bag

ideal location with parking. the staff are very friendly and attentive

gym being closed

i was planning to use the gym but when i went in to have a look it was pathetic considering how nice the hotel

staff had to locate a bottle of brandy in another area finally on arrival a large bag of obviosly laundry was

to complain about although it was noisy on the first night with the laundry delivery but that s not hotel

didnt work in room no hair dryer had a room where i could hear staff making noise taking laundry and rubbish

room (303) was positioned right next to the laundry room which had machines on all night long which meant a poor

the bar area was very comfortable and warm

stairwells were covered in cigarette ends, trays and trays of dirty glasses and crockery and laundry trolleys

an excellent gym and a good pool

i didn't know we had use of the pool so i didnt pack my swimming stuff x

this was a family break! we really loved our stay. kids are already asking to come back

have been about 3 times this year with my granddaughter, she s o my 7 and it s our spa break , she absolutely

laundry facilities would have been useful though i appreciate that might not go with the style of

we have 2 kids age 8 and 10 and they had a ball as well as our 6 month old lab, who was absolutey spoiled by

breakfast was superb

pollution and all the foot traffic with the major real estate development happening right in the parking lot of

eating breakfast by the fountain was just perfect

when it was still going on at midnight i called down and she said it was coming from the laundry and nothing

parking validation was easy. short drive to restaurants and laundry facilities.

next to the main shopping centre plenty of free car parking the room was quite spacious free wifi worked well

gym, family room, good prices, location

wifi was excellent and easy to access

poor wifi connection

the wifi signal could have been a bit better

hotel was lovely, staff were friendly, parking was perfect and restaurant was beautiful.

wifi actually worked

kids said it was the best hotel they’d ever stayed in!

big spacious rooms, access to gym and pool. bar open till later

use of pool and gym facilities.

breakfast

big spacious rooms, access to gym and pool. bar open till later

parking

they even did my laundry for a small additional charge

i arrived to book in and went to my room, the corridor was filled with dirty towels, laundry, cups, glasses,

dirty laundry from another guest still in our room when we checked in

opposite the hotel which was a great place for a walk with a good range of play equipment for kids

staff excellent service in restaurant from gary. room service from girls was awesome.

definate noises through the night, fans, refrigeration unit or laundry next to or under room

in house guest laundry

restaurant and room service meals were good

traffic/parking

the late check out is very good and the food cooked was very hot and well cooked

breakfast was very good too with lots of selection

fantastic property.. value for money. ample of free parking available at hotel

was so comfy and room was a good size, wifi and smart tv were brilliant additions, breakfast next day was better

food was excellent,so much so we opted to dine in both evenings lovely spa bath and very helpful polite staff

wifi is very poor

laundry should be kept in a cupboard

towels in bathroom not clean. looked as if they should have gone in the bucket not the laundry

no receptionist or bar staff . we had to go looking to book in. but when found very pleasant

no free wifi. signal in the room was pretty poor.

pleasant outside area at back looking towards golf course

laundry being delivered at 6.15 disturbed sleep as did the car alarm that went off at 3 am.

wifi was available, didn't try it

great sitting areas with good wifi

nice big rooms well heated and with good tv and wifi

window in my room didn't close completely wifi signal was also very weak in my room, it may help to add more

the room was in a different building from the restaurant and there was no room service.

overall a very great overnight stay with the kids, thanks

evening we tried to order room service snack, but were told only a three course 'fathers day' menu was available

room charge on bill, never had room service

last time i stayed breakfast was in the ballroom, this time in the bar which wasn't the most comfortable

big parking lot, price is good. bath room is quite new.

and off street parking at the rear of the property out of site from the main road

the wifi worked very well

great for convenience but you’ll have to arrange a late check out if you want a shower afterwards

) large tv, plenty of storage space if you need it, free wifi and a relaxing yet powerful shower

the bar was also very vibrant and had a great atmosphere for socializing

parking too

really friendly staff and excellent breakfast

breakfast good and pub great for a pint after work

my only minor complaint is that their free wifi is unsecured. everything else was 10/10

amazing staff .. couldn t be more welcoming or helpful! laundry service was a bonus !

ud83eudd70 great offer of additional services (laundry, gym, billiard/ table tennis)

everything about this place, laundry included, ac, very clean, nice staff, perfect

very walkable, free laundry and gym on site and very comfortable rooms

excellent location and very comfortable accommodation friendly staff laundry on site

we did not find laundry near.

self service(paid) laundry facility and was advised to go to euro hotel who politely refused

left my laundry to get done at 9am and they said it would be done at 5

we were offered a late check out which as needed as children were in a dance

highly recommended by my 3 kids

the laundry was the cheapest i've found in europe - 2 for a wash or dry

very reasonable price to use the laundry

there are laundry services on premises [ 5pm to 9pm daily; 2 wash 2 dryer - payment by card only ]

laundry is only open from 5pm and can be long queues

laundry system was a bit fiddly - you had to download an app and load money onto it as the tablet

everything was very good staff gym and room was perfect

the room service was great

was fantastic as were reception staff and bar staff

on 4* hotel and for wifi you require that we need to sign up to the benefit program

didn't have breakfast but i did order room service which was really good

the laundry service was good

reception staff were great the bar staff were great the restaurant staff were great they were all so helpful

i couldn't find any safety or welcome information in the room, or any wifi code

good breakfast and phoned for early check in and not a issue at all

room service food was expensive and not very good

laundry facilities would be useful, but in every other respect it was great.

fantastic wifi, hospitality corner was great, hotel very clean and central. we will return

the lobby had coffee and pastries out all day, a great bar, and a 24 hour kitchen

no early check in.

staff were friendly and gave us an early check in.

facility reception not helpful laundry service is poor carpet was dirty room selection and location was bad room

refrigerator in room laundry is 21 which is extremely expensive, it came back soaking wet and they lied and

located, very nice bar, comfortable beds, snacks and coffee in rooms, laundry service

we got an early check in which was a bonus and greatly appreciated

everything was fantastic, staff, food, location, room, bar area was lovely

laundry needs giving your cloths at 9 in the morning and they will handle it at the evening

mine was next to what i am guessing is their laundry room which wasn t great but mostly was not an issue

bed was very comfy,the free wine and cheese bar was a great bonus and the breakfast was excellent at extra cost

everything about this stay was perfect and so was the 12 hour bar :)

room had its own air-conditioning, free sky tv with all channels, free wifi, was very well kitted out and was

the hotel advertises a laundry service which was, in reality not available

laundry service was so nice

wifi in the room was unusable (second floor) - had to go to the foyer, and sit is the area near

i didn't have teh kids with me, bt it would ave been aditionally problematic if a toddler was in the room

at christmas the atmosphere really joyous and families in lobby bar cheerful and happy

2 days for a laundry service

loved that it had laundry and dry cleaning services since i stayed for 12 nights

staff was very helpful with info on laundry service.

lack of guest laundry as there were no laundromats nearby.

early check in was pretty expensive if you did need it but that was our only issue

the central location to shops, restaurants & train station. free drinks & early check in.

loved the mini bar in room

room service is good

selection was poor to other hotels in the city, the room 607 was noisey from the noise of the kitchen fans above

unfortunately neither myself or colleague could connect to their wifi.

wi fi not working did not pick up the laundry like they said they would

in the mornings you were woke up by the noise of the laundry cupboard and door being opened and shut constantly

room at rear overlooing the bins - bit noisy. no mini bar, no safe and not even a laundry bag

comfortable room, early check in, very reasonable price.

our bathroom also leaked down into the kitchen area

would have been great if the hotel have coin / self operated laundry as the next available self operated

the laundry service was very expensive, compared to other similar hotels.

the price for doing laundry.

efficient and great staff , appreciated the late check out

bedroom was lovely and kids loved the bunk beds

on arrival, we were late arriving due to work commitments but we were able to have a drink at bar before going

wifi in the room was very slow

something other than football to watch in bar / restaurant.

wifi didn't work for me because i could not log on

would have liked the option of room service

were at the back of hotel and there was a laundry pick up at 2am and we heard the vans getting loaded

liked having an option to send out laundry

) also, online it says there is laundry, but there is not

there was no laundry or general food available. but their were eateries near by.

no laundry facilities at hotel. terrible room set up for 3 people. so tiny!

conflicting info for services, eg laundry phone number on form yet concierge says to drop there with laundry

oh and there was dirty laundry on the floor of my room

luxury feeling, amenities, friendliness and accommodating staff (early check-in and late check out and

the staff were amazing from mark the concierge sophie in champagne central, the room service staff and the

beautiful building, friendliest staff, great wee bar and super menu

have had self wash facilities so that we could do our own laundry as we were on a long trip

staff were fantastic got an early check in and were so helpful with any requests

the gym is a bit small.

it was good to have a gym but could have offered a stationary bike.

the spa was a great way to wind down

20 at night as there was family with kids on both sides maybe not so good for couples on a nite

spa facilities and gym equipment amazing

uk, i love everything about it, room was incredible, staff are an absolute credit to the hotel, bar exceptional

beds were extra comfy, rooms were very spacious, staff were friendly and the breakfast room service was amazing

staff were lovely, place was very clean and the spa n gym was amazing

laundry service

loved the staff and self-service laundry.

were rudely awakened just before 5am to the ridiculously loud banging and crashing noises from laundry vans and

however at 5:15am fishers dependable laundry arrived and started banging around metal containers both into the

had just discontinued their laundry service, which was one of the reasons we had booked, but the front staff

a laundry bag was left on a saturday to be picked up the next day and when we stopped to pick it up,

breakfast good and hotel in fab location.

was no kids selection on the menu

was great had a lovely adjoining room with the kids, staff were friendly and very helpful duty manager was

they need a better room service menu

no laundry bag, poor selection of tea coffee

coin laundry nor the ice machine on the premises

no laundry facilities other than to send out which is expensive and as we only stayed one night not

they were keen to sort out room service etc but services weren t needed

everything was great. check in was smooth. gym was nice.

easy access to glasgow central station, friendly staff, reasonably priced food and drinks and laundry service,

noise pollution woken up by laundry of the hotel both mornings at 7am

there was a late check out (11am) as standard and a lovely bar and reception area to relax in

not a problem will 2 kids who were up then, but could be an issue for some

it was really difficult to manage with two kids

loved the spacious room. very comfortable bed. excellent food both at breakfast and dinner.

and great breakfast

knew we would need an early check in for a variety of reasons

breakfast, really great scenery from my top floor room

accommodation, hotel exceeded expectations, room service was amazing also

the beer in the attached bar was excellent. staff were very friendly and accommodating.

i found a hairdryer an iron even an xl large tower, a coffee machine whith all the extras mini bar very carefully

we were staying for three nights we would have hoped our room would have been restocked but the room service

room service, no restaurant no bed and breakfast

great room service!!

we took advantage of the laundry service and was fab

to little food menu and a lot of kids about

early check in...

breakfast has everything you need/ want and bar , lounge area very comfortable

also they disabled the hotel app so couldn't order room service, as they wouldn't be able to cope with the

45 by a laundry van that took ages to unload etc

over i spilled coffee all over my hoodie and when we reached the hotel i asked if there was any laundry places

there were plenty of good eating close by as well as a laundry and supermarket across the road

as above - woken early by a laundry van!

late check out on sunday breakfast hours location clean

no elevator. lots of stairs. no laundry service.

the bedding was clean so assumed it came straight from the laundry

location i chose this hotel based on the website pictures loved the bar area looked friendly and welcoming in

breakfast excellent

the room and breakfast great to be back staff well manered and friendly

all over it none of the shower gels etc had anything in them we were next to either boiler or laundry dry room

the ac never worked, breakfast was cold, laundry was 12 per bag

we re also very grateful for the laundry facilities it was convenient, affordable, and extremely helpful

about this hotel, such friendly helpful staff, a wonderfully spacious room, the pool and gym were fantastic and

our expectations and were all so friendly and helpful (extra shoutout to alistair and the bar team

sent my dress (for a wedding the next day) to laundry services for pressing for the following morning and they

laundry service, no door between the lavatory and the bathroom, shower gel and shampoo made in

very fast laundry service

the spa was a particular highlight

just a brilliant hotel .. outstanding room, bar and dining experience.

great same day laundry and really nice food

also, we had our laundry done through the hotels service

me the worst room which was on the first floor, very dark, and i guess the room was up above the laundry, it

cookies on arrival, late check out robes sent to our room for spa and a little tray of biscuits and cakes when

wifi connection excellent. large room and very comfortable. high standards hotel. good location

beds sagged a bit in the middle. no blow dryer or laundry services.

cleaners carried dirty laundry through the eating area

better to have laundry

also the bar was opened late and all drinks were chilled

room, breakfast, wifi, free parking

one occupant, i was given a room prepared for two occupants, and hence when i left, the amount of laundry would

laundry service not available at hotel

the trip was ruined by a 100 laundry bill for one bag of laundry

pizza from room service was awful!

clean and quiet and great health spa and gym

30am on sunday morning with a laundry van right outside our window/ there was a lot of c hanging and banging

5 small window overlooked hotel's bins & dirty laundry

also my room was ready early so the early check in was a great surprise too

additional services such as magazines and newspapers via wifi

we ordered room service late that night and it was very quick and very tastey

no laundry slips or bags in room.

we ordered room service and the food was delicious and fairly reasonably priced (as far as room service goes)

clean, minimal, on-site bar and restaurant which was excellent good location.

we had a beautiful meal & room service for breakfast

bed was so comfy we paid for a late check out

we also used the laundry service which was so so easy and efficient

laundry was the only problem

body towels had a weird smell, something wrong was with the laundry

they had laundry service & they helped us to get a transfer at 5am to glasgow central station (we had 2 huge

outlook on to back of buildings with laundry(

it had a great bar and restaurant and was open quiet late which suited

brand new hotel (but still build work in progress while visiting, no gym, no air-con): great shower, nice

hotel and rooms were very clean and lovely breakfast was good and good times

food was amazing room service staff where

lovely staff, amazing facilities, comfortable all around and great breakfast