wifi was good at all places

the gym was out of order

breakfast is included, free wifi, free on site parking and conveniently located

the evening bar staff were excellent, very chatty and engaging, which made our stay a very enjoyable one

great quality breakfast, welcoming staff and a large car park directly outside hotel

marks on bed linen indicating poor laundry quality

they were helpful in numerous ways, including helping us find a laundry nearby, as we were there for seven

smell of the laundry, towels and bedding had a smoky smell

kids running up and down hallways

had one night stay with kids and the room had everything we needed

wifi wasn t accessible on the first night, we connected the following evening

the team were very accomodating and organised an early check in and a travel cot in our room for our daughter

room service

poor wifi connection.

staff, donna in reception lopked after us exceptionally well and all of the staff in the bar and restaurants

noise went on until 2am then woken up again at 6am by the laundry lorry smashing around outside our window

was woken at 5:30am everyday by laundry/cleaning staff banging and bashing

very friendly and helpful staff, lovely comfortable room, great breakfast.

more hotel parking spaces needed particularly when a function is on.

also as it was easter the staff had placed easter eggs in the room for the kids such a lovely

we had to ask twice for laundry for the sofa bed. too many people moving freely without masks

00 a laundry delivery below my room with staff shouting to each other this lasted an hour second night

perfect kids loved very friendly

a ticket for parking ( but it was resolved because you need to notify reception your car details

great, close to theme park for kids

laundry piled up in the corridor in the morning

window open as it was a warm night, got woken early in the morning with laundry coming/going through the door

very welcoming staff. pet friendly. very comfortable bed and quiet night's sleep.

be honest i can't think of anything, parking, service, hospitality, cleanliness and value where all superb ud8

it s in a convenient location with easy parking

staff were helpful the tunnocks caramel logs were great idea and enjoyed very much the laundry was very efficient

i had asked for laundry service the evening i arrived and was told to bring

couldn't connect to wifi only issue

room very clean, staff very frendly, wifi perfect and fast, breakfast very nice.

the room and free wifi

laundry facilities would have been useful though i appreciate that might not go with the style of

only thing i would not change but add , is a spa , pool area ,, i believe the hotel is in the process of having

spa not open yet. some public toilet facilities were in poor repair.

cocktails at the bar were so good

first class in every way with superb breakfast and plenty of complimentary penhaligons toiletries in bathroom

stairwells were covered in cigarette ends, trays and trays of dirty glasses and crockery and laundry trolleys

wifi was really patchy and required us to keep logging back in and when travelling with young kids wifi is a

i didn't know we had use of the pool so i didnt pack my swimming stuff x

the hotel is very well kept, with swimming pool, gym

we ordered room service and the food was good

great customer service at reception, very helpful. pair of robes, slippers and laundry bag

is no mini fridge in the hotel, nor laundry facilities which the ad indicated there was

hotel has a good central location between edinburgh and glasgow, and parking

a pool and a spa would be great, also perhaps a loyalty scheme, for returning customers.

only one set of towels in room, had to ask for 2nd set. wifi would not connect in room.

didnt work in room no hair dryer had a room where i could hear staff making noise taking laundry and rubbish

staff had to locate a bottle of brandy in another area finally on arrival a large bag of obviosly laundry was

to complain about although it was noisy on the first night with the laundry delivery but that s not hotel

room (303) was positioned right next to the laundry room which had machines on all night long which meant a poor

location and hotel interior design was beautiful: kids and i had a lovely comfortable stay and enjoyed a swim

when it was still going on at midnight i called down and she said it was coming from the laundry and nothing

parking validation was easy. short drive to restaurants and laundry facilities.

easy location, free parking with clear instructions, easy check-in and friendly staff

breakfast was amazing and nothing was too much trouble for the staff

helpful, room clean, spacious and comfy, free parking excellent, wifi good, only 2 criticisms; gym still not

wifi- really irritating logged in but kicked you out every 2 minutes

is a good hotel - plenty parking, near m74, quiet despite motorway, clean modern rooms, great food, good bar,

room service menu is exceptional

is an excellent hotel for the money set in pleasant grounds with good car parking

breakfast choice

was not quite clear which parking is for the hotel guests (apparently it is the lower one, the upper one is for

the girl at reception was phenomenal and the room was so clean and my kids loved it

for hotel parking could have been clearer, but check in very helpful and explained where to move car

wifi actually worked

wifi couldn't connect but was only 1 night so not really a problem.

lovely welcoming staff from reception, restaurant, bar and housekeeping

clean room service

came up for our daughter to attend a gymnastics competition

the hotel is pet friendly and even accepts nervous dogs such as ours, which is amazing

staff were excellent and the kids love staying there. we were made to feel very welcome.

wifi was for free

i had asked for a quiet room with good wifi, got neither

the very welcoming staff, delicious food and service in both bar and restaurant.

no wifi available in my room

plenty of parking .. beautifully decorated. . very comfy bed and very clean ..

big spacious rooms, access to gym and pool. bar open till later

use of pool and gym facilities.

breakfast

big spacious rooms, access to gym and pool. bar open till later

parking

they even did my laundry for a small additional charge

i arrived to book in and went to my room, the corridor was filled with dirty towels, laundry, cups, glasses,

dirty laundry from another guest still in our room when we checked in

opposite the hotel which was a great place for a walk with a good range of play equipment for kids

staff excellent service in restaurant from gary. room service from girls was awesome.

comfy the staff extra accommodating the breakfast was fabulous the dinner was delicious the spa bath with tv

food was excellent,so much so we opted to dine in both evenings lovely spa bath and very helpful polite staff

that was carrie's thought our stay, the restaurant and bar staff were equally so

great welcome from the staff, great room, great location, great breakfast

our room was out of this world, loved the attention to detail, spa bath with tv on the wall

laundry should be kept in a cupboard

towels in bathroom not clean. looked as if they should have gone in the bucket not the laundry

at the week end when they were busy the room service was

was no welcome book explaining things about the hotel including the wifi

nice bar and restaurants attached to the hotel

laundry being delivered at 6.15 disturbed sleep as did the car alarm that went off at 3 am.

staff (special mention for iain), free parking, location (away from crowded street), good wifi, good breakfast

restaurant and bar staff are very comical in a good way

the rooms are impressively spacious, offering guests a comfortable retreat, and the parking area adds to the

wifi was available, didn't try it

overall a very great overnight stay with the kids, thanks

evening we tried to order room service snack, but were told only a three course 'fathers day' menu was available

bar was beautiful and room perfect

strong wifi (free)

very nice staff and cozy bar which also served breakfast

great for convenience but you’ll have to arrange a late check out if you want a shower afterwards

the wifi worked very well

and off street parking at the rear of the property out of site from the main road

there is ample parking and restaurants, shopping, and bus within an easy 5-minute walk from the door

small desk was handy and the wifi worked great in our room

definate noises through the night, fans, refrigeration unit or laundry next to or under room

in house guest laundry

all the staff i dealt with from reception to bar were great

wifi was terrible in our room as was phone signal

the food was excellent and the atmosphere in the local bar was great with live music

the bar was also very vibrant and had a great atmosphere for socializing

parking too

really friendly staff and excellent breakfast

breakfast good and pub great for a pint after work

my only minor complaint is that their free wifi is unsecured. everything else was 10/10

amazing staff .. couldn t be more welcoming or helpful! laundry service was a bonus !

ud83eudd70 great offer of additional services (laundry, gym, billiard/ table tennis)

everything about this place, laundry included, ac, very clean, nice staff, perfect

very walkable, free laundry and gym on site and very comfortable rooms

excellent location and very comfortable accommodation friendly staff laundry on site

we did not find laundry near.

self service(paid) laundry facility and was advised to go to euro hotel who politely refused

left my laundry to get done at 9am and they said it would be done at 5

we were offered a late check out which as needed as children were in a dance

highly recommended by my 3 kids

the laundry was the cheapest i've found in europe - 2 for a wash or dry

very reasonable price to use the laundry

there are laundry services on premises [ 5pm to 9pm daily; 2 wash 2 dryer - payment by card only ]

laundry is only open from 5pm and can be long queues

laundry system was a bit fiddly - you had to download an app and load money onto it as the tablet

everything was very good staff gym and room was perfect

the room service was great

was fantastic as were reception staff and bar staff

on 4* hotel and for wifi you require that we need to sign up to the benefit program

didn't have breakfast but i did order room service which was really good

the laundry service was good

reception staff were great the bar staff were great the restaurant staff were great they were all so helpful

i couldn't find any safety or welcome information in the room, or any wifi code

good breakfast and phoned for early check in and not a issue at all

room service food was expensive and not very good

laundry facilities would be useful, but in every other respect it was great.

fantastic wifi, hospitality corner was great, hotel very clean and central. we will return

the lobby had coffee and pastries out all day, a great bar, and a 24 hour kitchen

no early check in.

staff were friendly and gave us an early check in.

mine was next to what i am guessing is their laundry room which wasn t great but mostly was not an issue

laundry needs giving your cloths at 9 in the morning and they will handle it at the evening

sky package, free wifi, delicious breakfast (with plenty of choice

staff, great breakfast, small reception bar great,great location also an early check in due to room being

wifi could have been better

facility reception not helpful laundry service is poor carpet was dirty room selection and location was bad room

refrigerator in room laundry is 21 which is extremely expensive, it came back soaking wet and they lied and

located, very nice bar, comfortable beds, snacks and coffee in rooms, laundry service

good bar and restaurant

the room was quiet with good free wifi and plenty of sockets with usb charging points and the bed was very

the hotel advertises a laundry service which was, in reality not available

laundry service was so nice

wifi in the room was unusable (second floor) - had to go to the foyer, and sit is the area near

i didn't have teh kids with me, bt it would ave been aditionally problematic if a toddler was in the room

at christmas the atmosphere really joyous and families in lobby bar cheerful and happy

2 days for a laundry service

loved that it had laundry and dry cleaning services since i stayed for 12 nights

staff was very helpful with info on laundry service.

lack of guest laundry as there were no laundromats nearby.

early check in was pretty expensive if you did need it but that was our only issue

the central location to shops, restaurants & train station. free drinks & early check in.

loved the mini bar in room

room service is good

selection was poor to other hotels in the city, the room 607 was noisey from the noise of the kitchen fans above

unfortunately neither myself or colleague could connect to their wifi.

wi fi not working did not pick up the laundry like they said they would

in the mornings you were woke up by the noise of the laundry cupboard and door being opened and shut constantly

room at rear overlooing the bins - bit noisy. no mini bar, no safe and not even a laundry bag

comfortable room, early check in, very reasonable price.

our bathroom also leaked down into the kitchen area

would have been great if the hotel have coin / self operated laundry as the next available self operated

the laundry service was very expensive, compared to other similar hotels.

the price for doing laundry.

efficient and great staff , appreciated the late check out

bedroom was lovely and kids loved the bunk beds

there was no laundry or general food available. but their were eateries near by.

no laundry facilities at hotel. terrible room set up for 3 people. so tiny!

liked having an option to send out laundry

) also, online it says there is laundry, but there is not

no laundrette or laundry service

have had self wash facilities so that we could do our own laundry as we were on a long trip

the spa although small is so relaxing and an extra special touch when having a night away

wifi was good

lovely little gym that was spotless friendly staff

oh also the wifi was very strong

oh and there was dirty laundry on the floor of my room

conflicting info for services, eg laundry phone number on form yet concierge says to drop there with laundry

same with the breakfast

pet friendly and very nice staff

luxury feeling, amenities, friendliness and accommodating staff (early check-in and late check out and

laundry service

however at 5:15am fishers dependable laundry arrived and started banging around metal containers both into the

had just discontinued their laundry service, which was one of the reasons we had booked, but the front staff

loved the staff and self-service laundry.

incredibly handy, great to have the same day laundry service.

a laundry bag was left on a saturday to be picked up the next day and when we stopped to pick it up,

the food at the restaurant is superb expecially the buffet breakfast where you can have as much or as little

should have micro oven available in room or either at room service

also big thank you to kat on reception who arranged for us to have a much needed early check in for my young

the breakfast selection was very good

no laundry facilities other than to send out which is expensive and as we only stayed one night not

no laundry bag, poor selection of tea coffee

coin laundry nor the ice machine on the premises

breakfast was good

a early check in option with a fee

clean, spacious room, very comfortable beds, good quality toiletries in the bathroom, good wifi connection

knew we would need an early check in for a variety of reasons

the room service is the best i have ever had and i wish it stays that way; always great and always

breakfast too expensive.

and the room was well equipped and room service prompt with all our requirements that day (i

noise pollution woken up by laundry of the hotel both mornings at 7am

easy access to glasgow central station, friendly staff, reasonably priced food and drinks and laundry service,

early check in very helpful staff jan lovely wee lassie £10 burger and chips the chips were

there was a late check out (11am) as standard and a lovely bar and reception area to relax in

liked the 24 hour manned reception and 24 hour room service

nice little bar / nightclub underneath which was quite lively

i found a hairdryer an iron even an xl large tower, a coffee machine whith all the extras mini bar very carefully

very nice allowing early check in

no room service!

wifi was quite poor. no minibar for cold drinks etc.

no elevator. lots of stairs. no laundry service.

the bedding was clean so assumed it came straight from the laundry

super friendly, cosy, quirky atmosphere, fantastic breakfast!

wifi signal was sometimes slow and the bagpipers next door can make an afternoon nap a bit more

again, the bar staff were attentive, friendly, and professional

45 by a laundry van that took ages to unload etc

as above - woken early by a laundry van!

over i spilled coffee all over my hoodie and when we reached the hotel i asked if there was any laundry places

there were plenty of good eating close by as well as a laundry and supermarket across the road

-great size room -fast wifi -great complimentary buffet breakfast -friendly staff

we took advantage of the laundry service and was fab

arrival to leaving the staff were amazing the rooms were lovely and clean beds comfortable and breakfast was

wifi and casting to tv was an added benefit

the breakfast in the morning was delicious

due to long flight,we asked early check in but they refused although the had free rooms

sent my dress (for a wedding the next day) to laundry services for pressing for the following morning and they

very fast laundry service

laundry service, no door between the lavatory and the bathroom, shower gel and shampoo made in

spa was absolutely incredible

the spa was a particular highlight

we re also very grateful for the laundry facilities it was convenient, affordable, and extremely helpful

the ac never worked, breakfast was cold, laundry was 12 per bag

all over it none of the shower gels etc had anything in them we were next to either boiler or laundry dry room

i couldent find my way to the pool lol

pool is open to the public, so i didn't get in for a swim for kids but maybe next time

great same day laundry and really nice food

also, we had our laundry done through the hotels service

me the worst room which was on the first floor, very dark, and i guess the room was up above the laundry, it

kids loved the pool, i loved the sauna

deluxe room on 2nd floor very big rooms very comfortable pool was great used it few times with kids dinner was

the trip was ruined by a 100 laundry bill for one bag of laundry

one occupant, i was given a room prepared for two occupants, and hence when i left, the amount of laundry would

laundry service not available at hotel

i liked everything so i did me and my partner and the kids as they didn't want us the leave

lovely pool and well equipped gymnasium

5 small window overlooked hotel's bins & dirty laundry

30am on sunday morning with a laundry van right outside our window/ there was a lot of c hanging and banging

we got an early check in

staff where very polite and welcoming and our stay was very nice the room was beautiful and the room service

easy access to the room (no elevator, with kids and luggage can be annoying)

beds sagged a bit in the middle. no blow dryer or laundry services.

cleaners carried dirty laundry through the eating area

better to have laundry

no tea making in rooms wifi slow

location was perfect everything u need for a great day with the kids.

no laundry slips or bags in room.

balloons and pictures for us arriving so that it remained a surprise x gave us a complimentary late check out

bed was so comfy we paid for a late check out

welcoming the hand written note from rosie was a really nice touch mini bar had good selection room service came

we had a beautiful meal & room service for breakfast

no laundry facilities close by.

we also used the laundry service which was so so easy and efficient

location, within walking distance to charing cross station, several restaurants, 24hr public laundry service

laundry was the only problem

outlook on to back of buildings with laundry(

had our two kids with us, so they used the sofa bed, but the quality of it was terrible - very old mattress and

didn't bother us too much but if we still had kids in double buggy it would've been tricky

fantastic stay. great kitchen.

facilities were great, with a good hotel gym if you re away with work and want to train

had our two kids with us, so they used the sofa bed, but the quality of it was terrible - very old mattress and

a guest self serve laundry would also make this great hotel even better

the same day (24 hours) laundry service should be made available.

for 318 per night one would have expected free wifi as well as a laundry service on a sunday

very clean, well laid out, breakfast amazing.

how some of the staff were giving me looks etc because i am young and was on the 20th floor even room service

had laundry room door open at 7

bathroom ventilation air was broken, there was no refrigerator in the room and no laundry

laundry options are expensive

we were beside a storage room and at 6:30 am someone was banging the laundry carts against the wall of our room

nice hotel, good clean room, friendly staff, delicious breakfast.

no laundry facilities but this is a very minor point.

they don't have a laundry facility and the closest one is close enough, but it's located outside (washing/drying

i guess the maintenance time like laundry and vacuume, it was on the lobby, in rush hours

no cooking, towels, must be bought, no laundry.

there are no facilities that you might expect in a dorm such as common area, laundry options, kitchen

laundry wagons left beside the lifts (level 1)

laundry like hand and bath towels were available on demand

the bar and restaurant weren t open

wifi signal was weak.

in with smiles from the staff, very welcoming and patient, answered all questions and even opened bar so we