i had asked for laundry service the evening i arrived and was told to bring

staff were helpful the tunnocks caramel logs were great idea and enjoyed very much the laundry was very efficient

the room and free wifi

nothing really other than the wifi kept dropping out

had difficulty accessing the free wifi in fact we just gave up on it

laundry piled up in the corridor in the morning

window open as it was a warm night, got woken early in the morning with laundry coming/going through the door

great if well behaved pets were allowed at the bar otherwise people may leave them in the room when eating

very good rooms, facilities and staff were excellent. wifi was also brilliant.

no room service for bar after 11 o clock

was woken at 5:30am everyday by laundry/cleaning staff banging and bashing

noise went on until 2am then woken up again at 6am by the laundry lorry smashing around outside our window

good parking

cleanliness was top notch nice friendly reception and bar staff

range of items available the staff were excellent from the check in through the restaurant and bar all the way

smell of the laundry, towels and bedding had a smoky smell

they were helpful in numerous ways, including helping us find a laundry nearby, as we were there for seven

marks on bed linen indicating poor laundry quality

past experienced says bt is very picky about wifi security, and that was probably the problem here

were amazing, rooms are clean and comfortable and breakfast was nice

00 a laundry delivery below my room with staff shouting to each other this lasted an hour second night

we had to ask twice for laundry for the sofa bed. too many people moving freely without masks

were allowed an early check in free of charge

very nice, convenient location, rooms were very clean, nice breakfast

breakfast items good selection bread very fresh staff very helpful rooms very clean and comfortable

great staff, lovely bar and food. really nice place.

for guests to eat race track view was not as excpeted say dirt path that's all tv doesn't have wifi and unable

great selection of foods for breakfast

wifi wasn't consistent

good food and kids menu

staff, donna in reception lopked after us exceptionally well and all of the staff in the bar and restaurants

for my kids were not there

bar milano staff are very professional and fico restaurant steaks age excellent

great wifi, superb food and very helpful staff.

handy for visiting our friends and also using bar milano which is part of the hotel

stairwells were covered in cigarette ends, trays and trays of dirty glasses and crockery and laundry trolleys

room service menu not in the room

the best hotel gym i've ever experienced

great breakfast. wonderful staff

location, staff were friendly especially the ladies at breakfast

great customer service at reception, very helpful. pair of robes, slippers and laundry bag

is no mini fridge in the hotel, nor laundry facilities which the ad indicated there was

during lockdown, had room service for both dinner and breakfast, both were excellent with great service - nothing

the gym

hotel was spotless and decor great along with bar and restaurant area

the girl at reception was phenomenal and the room was so clean and my kids loved it

location and parking

only downside we found was the wifi was intermittent at times however, this wasn't really a big issue for us as

when we got there we were really please to find it had an ev charger which we used on the first night

there wasn't anything i didn't like! if i had to find something the wifi could've been quicker

laundry facilities would have been useful though i appreciate that might not go with the style of

breakfast was delicious

friendly, great resturant and food and the room was excellent and very comfortable, great parking and river

having to wait 15mins for the receptionist who was having to sort out breakfast room service for another client

on top of that, breakfast was superb and dinners were michelin quality

easy parking and check in comfortable

breakfast was decent as well

great hotel in a great location, plenty of parking, friendly staff and the food was great.

bar and breakfast staff very friendly and efficient

breakfast top notch with everything and more

hotel was just what i needed - a nice clean room, parking, late check-in available and a nice breakfast

lots of parking space was available

spa and gym facilites were so clean and were up to date

room service with breakfast was really welcome

pet friendly hotel

staff had to locate a bottle of brandy in another area finally on arrival a large bag of obviosly laundry was

didnt work in room no hair dryer had a room where i could hear staff making noise taking laundry and rubbish

to complain about although it was noisy on the first night with the laundry delivery but that s not hotel

room (303) was positioned right next to the laundry room which had machines on all night long which meant a poor

on-site parking

when it was still going on at midnight i called down and she said it was coming from the laundry and nothing

parking validation was easy. short drive to restaurants and laundry facilities.

bar and restaurant in the hotel and options for eating and drinking in the mall

free parking clean easy access good location very helpful staff family friendly quite

our requirements, it is quiet, comfortable, clean and pretty good value for money, good tv, quiet bar area and

wifi was for free

i had asked for a quiet room with good wifi, got neither

the very welcoming staff, delicious food and service in both bar and restaurant.

no wifi available in my room

plenty of parking .. beautifully decorated. . very comfy bed and very clean ..

laundry should be kept in a cupboard

towels in bathroom not clean. looked as if they should have gone in the bucket not the laundry

ideal location for golf trip and hotel reasonably priced.

we checked in we couldn't sit in the bar to have a drink, the restaurant which is apparently separate to the

to get her check in was quick and gave directions to the room put my luggage in and then to the bar as was there

they even did my laundry for a small additional charge

dirty laundry from another guest still in our room when we checked in

i arrived to book in and went to my room, the corridor was filled with dirty towels, laundry, cups, glasses,

loads of parking staff were polite cleaners were polite and place was very clean

really excellent food and drinks ,free parking ,repeat

laundry being delivered at 6.15 disturbed sleep as did the car alarm that went off at 3 am.

room service was quick and food was delicious

free wifi worked brilliantly

a great stay , pet friendly , lovely staff and great food

the bar was stocked with different beer on tap to the normal found in bars

at 1yr ) liked sitting here playing with blocks and even other parents came along with their kids and sat

breakfast was great, and kids loved having access to the pool

spa facilities where so good and my 2 daughters loved the pool

wont be taking kids as cleanliness in the poolside is shocking

s annoying having to put in your parking details

free wifi that actually worked was a definitely a bonus

only problem we found was that the wifi signal in our room(room38) was terrible

loved the wide choice on offer for breakfast and everything was very tasty.

friendly staff, free wifi and parking

last time i stayed breakfast was in the ballroom, this time in the bar which wasn't the most comfortable

wifi was very poor, made working a challenge

the food and service were amazing dinner was delicious and so was the buffet breakfast

fantastic property.. value for money. ample of free parking available at hotel

regards to the breakfast, i slept well past those hours but i must say the evening meal i had for room service

great room

enjoyed the breakfast and the staff were great, even phoning me to tell me i d left something

location, fabulous staff, free parking and clean and comfortable

i have been drinking beer in the bar since i was 19 years old, i am now

bit awkward getting through the busy bar with a suitcase to check in but i guess that's to be expected

perfect, good parking great room, tastfully decorated

great value, comfortable room. great location and parking. regularly stay.

wifi wasn't great

the parking is available at the property which is very helpful

and off street parking at the rear of the property out of site from the main road

didn't work in our room *the roaming broadband on my phone was faster & more reliable than the wifi

free laundry

excellent location and very comfortable accommodation friendly staff laundry on site

amazing staff .. couldn t be more welcoming or helpful! laundry service was a bonus !

location, with everything you could need, free laundry was an unexpected bonus

ud83eudd70 great offer of additional services (laundry, gym, billiard/ table tennis)

left my laundry to get done at 9am and they said it would be done at 5

self service(paid) laundry facility and was advised to go to euro hotel who politely refused

we did not find laundry near.

location perfect for us, facilities great - ice in corridor, bar on site etc

breakfast,which was included, was always fresh and plentiful and the bar staff in the evening were great

laundry system was a bit fiddly - you had to download an app and load money onto it as the tablet

the laundry was small and lots of ppl were waiting for their turn

laundry is only open from 5pm and can be long queues

the laundry machines are unreliable and the front desk staff do not seem able to account for it

the laundry was the cheapest i've found in europe - 2 for a wash or dry

location & reception staff very helpful with early check in

didn t t have breakfast. bar snack on arrival was excellent.

however there was an information section on the tv when you got to your room that explained wifi code, check

will give 'top marks' for anything but was so happy with my stay, the facilities and everything (room service

room service was fast and food was delicious! room toiletries were excellent

the laundry service was good

room service option was great

bit expensive (especially the room service), and a lot of do-it-yourself at the breakfast buffet - even the

wifi was quite slow although that might have been due to my laptop

excellent breakfast

laundry needs giving your cloths at 9 in the morning and they will handle it at the evening

mine was next to what i am guessing is their laundry room which wasn t great but mostly was not an issue

wifi was good

good value for money and selection of drinks plus the little extras in the room, free wifi and sky tv on a nice

sky package, free wifi, delicious breakfast (with plenty of choice

laundry facilities would be useful, but in every other respect it was great.

were extremely friendly and the breakfast was absolutely delightful

friendly stuff, great coffee, free wifi, breakfast included in the price, great location, clean rooms

central and late check out

no room service

laundry service was so nice

the hotel advertises a laundry service which was, in reality not available

very friendly helpful staff even at 1am in the morning, value for money breakfast.

friendly staff lovely breakfast

room was spacious and well equipped. good wifi connectivity. friendly, helpful staff.

refrigerator in room laundry is 21 which is extremely expensive, it came back soaking wet and they lied and

located, very nice bar, comfortable beds, snacks and coffee in rooms, laundry service

facility reception not helpful laundry service is poor carpet was dirty room selection and location was bad room

the hotel is immaculate & very comfortable, we also had a lovely breakfast

very tasty breakfast and a good choice

excellent room service

complimentary mini bar and snacks were a lovely touch

that rangers fans were celebrating but this didn t bother us much being up out the way but room service was

great location, really comfortable bed, fantastic mini bar and friendly staff

was very comfortable and clean, the bed was very comfortable and the mini bar was a great addition

loved that it had laundry and dry cleaning services since i stayed for 12 nights

2 days for a laundry service

staff was very helpful with info on laundry service.

lack of guest laundry as there were no laundromats nearby.

also, it has a very good gym

have had self wash facilities so that we could do our own laundry as we were on a long trip

the spa was amazing the drinks were really nice and all staff very nice too

i asked for an early check in and they gave me my room at 9

we did book for the spa but somehow the dates got mixed up!

no bar atmosphere at all! big empty space going to waste! a pity

in the mornings you were woke up by the noise of the laundry cupboard and door being opened and shut constantly

room at rear overlooing the bins - bit noisy. no mini bar, no safe and not even a laundry bag

wi fi not working did not pick up the laundry like they said they would

we ate twice in the cafe bar and the food was excellent both times

wifi was a little temperamental, but the place was busy.

incredibly handy, great to have the same day laundry service.

however at 5:15am fishers dependable laundry arrived and started banging around metal containers both into the

laundry service

were rudely awakened just before 5am to the ridiculously loud banging and crashing noises from laundry vans and

loved the staff and self-service laundry.

a laundry bag was left on a saturday to be picked up the next day and when we stopped to pick it up,

sofa bed for kids was small..

was great had a lovely adjoining room with the kids, staff were friendly and very helpful duty manager was

was no kids selection on the menu

was no kids selection on the menu

oh and there was dirty laundry on the floor of my room

conflicting info for services, eg laundry phone number on form yet concierge says to drop there with laundry

cleanliness of the room and room service was excellent.

central location early check in immaculate and very comfortable rooms

service from the moment you arrive , rooms are spacious well appointed, tea and coffee tray early check in for

would have been great if the hotel have coin / self operated laundry as the next available self operated

the laundry service was very expensive, compared to other similar hotels.

the price for doing laundry.

excellent choice at breakfast

comfortable quiet room. very safe and secure. room service for breakfast was a treat.

no laundry facilities at hotel. terrible room set up for 3 people. so tiny!

not much we didn t like but there was no where to do our laundry

were at the back of hotel and there was a laundry pick up at 2am and we heard the vans getting loaded

no laundrette or laundry service

liked having an option to send out laundry

coin laundry nor the ice machine on the premises

no laundry facilities other than to send out which is expensive and as we only stayed one night not

no laundry bag, poor selection of tea coffee

beautiful decor, very spacious, bar and lounge area excellent

excellent cleanliness and comfortable and breakfast

slight mishap in the restaurant with burst pipe at breakfast but staff handled situation well

accommodation, hotel exceeded expectations, room service was amazing also

lovely room, good choice of food for breakfast and close to everything we needed.

great location, excellent room, wifi/tv superior to any other hotel and a free rubber duck!!

the room service is the best i have ever had and i wish it stays that way; always great and always

no elevator. lots of stairs. no laundry service.

the bedding was clean so assumed it came straight from the laundry

early check in time useful

better wifi

fergus was able to connect my devices to the wifi

i requested an early check in and this was

the wifi didn't really work, there was no water provided with the room

the boutique size, restoration of historic building, location, staff, bar room service and general vibe

wifi kept dropping out only 2 caffeinated coffees in the room

no in room mini fridge to keep our drinks cool and no room service

noise pollution woken up by laundry of the hotel both mornings at 7am

easy access to glasgow central station, friendly staff, reasonably priced food and drinks and laundry service,

they have gym too which is hardly used

there is a gym but i didn t use it

hotel was clean and quiet - the bedroom ceilings were super high and the decor was fun for our kids

as above - woken early by a laundry van!

there were plenty of good eating close by as well as a laundry and supermarket across the road

over i spilled coffee all over my hoodie and when we reached the hotel i asked if there was any laundry places

45 by a laundry van that took ages to unload etc

she told me that the staff were super friendly, the room was great as was the wifi

also, we had our laundry done through the hotels service

great same day laundry and really nice food

me the worst room which was on the first floor, very dark, and i guess the room was up above the laundry, it

no food left that the kids liked and not alot left for the adults either

the gym was very good also and felt really relaxed using it

laundry service, no door between the lavatory and the bathroom, shower gel and shampoo made in

very fast laundry service

sent my dress (for a wedding the next day) to laundry services for pressing for the following morning and they

spa / room service

room service was outstanding

we took advantage of the laundry service and was fab

were very friendly and helpful providing an early check in as the room was ready

for quiet room and got very quiet room free wifi very clean room very helpful staff breakfast and ambiance

room service idea is great

great early check in of 2pm and late check out of midday which really makes the difference

definate noises through the night, fans, refrigeration unit or laundry next to or under room

in house guest laundry

the hotel was very comfortable, parking was a breeze, the restaurant and bar were great with a good selection

the staff on saturday morning were more interested in flirting with male golf party than assisting other patrons

wifi signal very poor, tv and internet

all over it none of the shower gels etc had anything in them we were next to either boiler or laundry dry room

we re also very grateful for the laundry facilities it was convenient, affordable, and extremely helpful

the ac never worked, breakfast was cold, laundry was 12 per bag

room service was fine

the spa facilities were very minimal, you couldn't use them before 4pm and the sauna was shut

30am on sunday morning with a laundry van right outside our window/ there was a lot of c hanging and banging

5 small window overlooked hotel's bins & dirty laundry

the girl who served us in the bar and brought our room service up was so lovely and chatty

accommodated an early check in - thank you.

wifi didn t work on work laptop.

no laundry slips or bags in room.

no room service

an early check in from reception and an added bonus of a later check out which was excellent

modern & clean hotel with attentive and friendly staff across all areas including reception, bar and restaurant

it was very clean the room was great sky tv with a big tv which was great, they gave us an early check in

the trip was ruined by a 100 laundry bill for one bag of laundry

laundry service not available at hotel

one occupant, i was given a room prepared for two occupants, and hence when i left, the amount of laundry would

from the spa to the gym, food, car parking ; staff they are all a1

gym, pool, spa. great bar in lobby.

body towels had a weird smell, something wrong was with the laundry

they had laundry service & they helped us to get a transfer at 5am to glasgow central station (we had 2 huge

we also used the laundry service which was so so easy and efficient

outlook on to back of buildings with laundry(

no laundry facilities close by.

the gym had everything needed for a good morning workout

i think the breakfast was good as my kids were very happy with that. location is good also.

had to order breakfast the night before to get 5 discount

it's was pet friendly and had treats and a bed for our dog. it was very modern and fresh.

we stayed in the executive suite, it was spacious and the kitchen has everything you need

laundry options are expensive

had laundry room door open at 7

bathroom ventilation air was broken, there was no refrigerator in the room and no laundry

we were beside a storage room and at 6:30 am someone was banging the laundry carts against the wall of our room

i had asked about early check in or left luggage several days prior to arrival

for 318 per night one would have expected free wifi as well as a laundry service on a sunday

a guest self serve laundry would also make this great hotel even better

the same day (24 hours) laundry service should be made available.

kids loved the pool and big beds

a few of my special requests

cleaners carried dirty laundry through the eating area

better to have laundry

beds sagged a bit in the middle. no blow dryer or laundry services.

cinema next door and casino across the car park - we didn t go so couldn t recommend/comment on that

free wifi and free parking in multi storey car park

no laundry facilities but this is a very minor point.

they don't have a laundry facility and the closest one is close enough, but it's located outside (washing/drying

i guess the maintenance time like laundry and vacuume, it was on the lobby, in rush hours

no cooking, towels, must be bought, no laundry.

there are no facilities that you might expect in a dorm such as common area, laundry options, kitchen

laundry wagons left beside the lifts (level 1)

laundry like hand and bath towels were available on demand

the bar and restaurant weren t open

wifi signal was weak.

in with smiles from the staff, very welcoming and patient, answered all questions and even opened bar so we